BT
3.0 of 5 271 reviews
www.btplc.com London, United Kingdom 5000+ Employees

BT Reviews

Updated Mar 19, 2014
All Employees Current Employees Only

3.0 271 reviews

                             

64% Approve of the CEO

BT Chief Executive Ian Livingston

Ian Livingston

(107 ratings)

51% of employees recommend this company to a friend
54 Employee Reviews Back to all reviews
in
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Transformation is the name of the game

Lead Consultant (Current Employee)
Bangalore (India)

I have been working at BT full-time for more than 3 years

Pros1. High salary - BT pays good.
2. Good infrastructure - very good office spaces.
3. A good laptop, a smart phone and BT pays the bills.
4. An upcoming employee engagement community.
5. As a result of insourcing strategy lots of hirings, but very little work => Lots of free time.

Cons1. Very loose engineering focus.
2. Much of the work is very old school and often very mundane.
3. Lot of politically playing (very very experienced) people on the leadership team and people managers, who play hard ball.
4. Absolute dearth of growth. I have not seen any body getting promoted.
5. A lot of people with no work and this will ensure that they will lose their technical acumen in no time.

Advice to Senior ManagementHave more interaction with team members including their career aspects, passions, aspirations and more. An employee is not somebody who has been bought over with a high pay and can be commanded to be a slave.

It is better that current contractors are hired full time for the insourcing strategy.

No, I would not recommend this company to a friend

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Everything is there, but nothing is there

Senior Consultant (Current Employee)
Bangalore (India)

I have been working at BT full-time for more than a year

Pros1. You will get good pay package if you dare to negotiate more.
2. Yearly increments better than service companies.
3. Lot of challenging work and if you enjoy challenges everyday, this is the company to look for.
4. Highly competent colleagues and work environment.

Cons1. Pay packages are not uniform. It solely depends on previous pay package and negotiation.
2. Even though challenging work is there, it will not add much to your profile as most of the applications use legacy technologies and the application stack which is been running from more than 10 years is completely out of date.
3. Dumbest appraisal system I have ever seen. Employees get 4 appraisals a year and each time, we get same rating of - Achieved Standards. irrespective of amount of work done. Even if people are working too hard sacrificing their personal life, they get Achieved Standards as this is what company expects from you. It is really difficult to give importance to such appraisal system.
4. Management is more business oriented than technology oriented. Whenever they speak, they will talk about reducing cost, increasing profit, revenue - rather than innovation and technology.
5. So much lateral hiring. Very less chance for promotions within the company.

Advice to Senior ManagementProbably, you should go back to vendors. You don't understand how to manage IT crowd in India and insoucing is not your cup to tea.

No, I would not recommend this company to a friend

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Head of Strategy

Anonymous Employee (Current Employee)

I have been working at BT

ProsNice people, good work balance, flexibility in schedule, easy to move into different business units and functions

ConsPoor leadership, greater focus on slideware v. action, poor goverance structure, management won't make decisions which results in people running around in circles

Advice to Senior ManagementNeed to learn how to make decisions

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Pay more adequate and invest in trainings and qualifications

Bid Manager (Current Employee)
Budapest (Hungary)

I have been working at BT full-time for more than a year

ProsGood team lead attitude towards employees and work life balance.

ConsPayment is not competitive and no real growth opportunity. Once you start on a salary level you hardly grow after that. So negotiate the highest possible as you are not going to get an increase soon.

Advice to Senior ManagementPay more adequate and invest in trainings and qualifications

No, I would not recommend this company to a friend

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Not interested in employee development

Account Manager (Former Employee)
London, England (UK)

I worked at BT full-time for more than 8 years

ProsJob security, work life balance, very easy business to stay in if you are not motivated to change. Lots of opportunity to try different jobs in such a big company.

ConsVery bad base pay, they constantly change sales targets during the year which makes it impossible to motivate sales people - e.g. achieve your annual target early in the year to be told that your target is going to be increased. Lack of accelerators (extra commission) to motivate you to over achieve on your targets. Extremely poor sales management through out the business.

Advice to Senior ManagementImprove your sales management and motivation for account managers. Stop moving the goal posts and you might get people to stay around longer.

No, I would not recommend this company to a friend

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Poor leadership in middle management

Design Consultant (Current Employee)
London, England (UK)

I have been working at BT full-time for more than 10 years

ProsI used to have good work-life balance.
I have worked with talented people before.
Possible to develop different carriers in the same company.

ConsPoor performance management
Bullying in workforce if you are not inner circle

Advice to Senior ManagementCut out American style performance management, value loyal employees in UK

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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BT Global Services

Senior Consultant (Former Employee)
Boston, MA

I worked at BT full-time for more than 5 years

ProsAutonomy, Remote working, Client Driven, Account Driven

ConsNo professional growth progression. You're tasked to a client from anywhere up to a few weeks to a few years at one particular client. I only stepped into the office twice in my 5+ years of working with them -- once when they interviewed me, and once to sign on. Definitely a hardware telecomms shop that once tried to branch out into the custom software and services world but failed due to management and domain knowledge. They ended up acquiring other companies which succeeded in this market, but those single-site companies had no idea on how to work when resources are distributed globally.

Advice to Senior ManagementStart focusing more on your resource's need to prevent turn over and stagnation. Top resources will want continual career growth.

No, I would not recommend this company to a friend

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4 people found this helpful  

Not happy as most in BT India

Senior Software Engineer (Current Employee)
Bangalore (India)

I have been working at BT full-time for more than a year

Pros- Better than average salary.
- Work from home facility.
- BT has a good finical sheet, company is doing good money wise.

ConsWell there are too many, let's stick with top ones
- First, you will not be part of BT, you will be like just another vendor, you will be treated like that, you will work like that, you are not more important, you are not less important too.
- BT need to drop 2 or 3 vendor to hire you, so they will ask you to work like that.
- Most are hired from vendors(Infy, TechM, Virtusa), work culture is like any other service compony.
- You need to work with vendors, most of the day, need to visit there offices.

Advice to Senior Management- no one listen, so no advantages in saying something.

No, I would not recommend this company to a friend

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I would never return to BT....

Desk Based Account Manager (Former Employee)
Budapest (Hungary)

I worked at BT full-time for more than a year

ProsI gained a lot of experience.
I received quite good salary
I had very nice colleagues...
I cannot think of anything else... cannot think of anything else.

ConsMost of the experience was "firefighting", because business processes are horrible.
The management seemed to be idle in terms of making the employees' life easier.
Cost cut.... cost cut.... cost cut....
Cheating in clients' satisfaction surveys....

Advice to Senior ManagementBusiness Process improvement needed

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Global Services

Project Manager (Former Employee)

I worked at BT full-time for more than 10 years

ProsGreat people doing some leading edge development. Good team atmosphere and very supportive peer environment.

ConsPeople management at BT Global Services is done in an underhand way with a lot of pressure put on people managers to mark down extremely competent individuals in order that the pay bill is reduced. Career opportunity is virtually non existent. Promotion is done in a very under handed manner with no mentoring. BTGS relies on people's loyalty in order to deliver it's customers obligations.

Advice to Senior ManagementIf BT wants to start attracting high calibre people then stop listening to the HR consultants, start treating people fairly through open and honest communication and you will start to see the improvements you require to return this to a great company that everyone is proud to work for.

No, I would not recommend this company to a friend

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