BT Reviews

Updated July 27, 2015
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96 Employee Reviews

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  1. Helpful (4)

    The worst career experience I have ever had

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in El Segundo, CA
    Former Employee - Anonymous Employee in El Segundo, CA

    I worked at BT

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Excellent benefits and compensation. Generally competent peers within my department. Exposure to global experience in my field of interest. Closeness to home and airport for business travel.

    Cons

    Leadership at various levels (it gets worse as leadership level elevates) lead from a place of fear, lack of information, self-preservation and situationally determined professional morals and ethics. Communication and collaboration between related groups and within groups are fractured at best. It appears that for eh lest couple of years the decision has been made to transform at least in the US to become a mini-EDS as many key positions have been and continue to be filled by its former employees. ironically, while BT espouses specific work values of integrity, collaboration and customer-focus, the culture of EDS and those BT has hired from EDS generally behave in the opposite or close to opposite manner. It's hypocritical and has contributed to the creation of a toxic work environment.

    Advice to Management

    Realize most of you who are in leadership positions are not respected and supported by the majority of employees in your teams. Self-reflect on why , take accountability and focus on transforming yourself because transformation is warranted.


  2. Helpful (1)

    Good then very Bad

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Network Tech in Princeton, NJ
    Former Employee - Network Tech in Princeton, NJ

    I worked at BT

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    I learned a lot a BT. It was a good starting point in a career in IT. Everyone was also very easy to get a long with.

    Cons

    After some time working there they figured you've worked there long enough to know everything so from then on there was no help with any new projects that came up. They also gave people no time off because there was no one that could cover their time, so people would be mad at each other. Work was also non-stop from the second I walked into the door to about 30 mins after when I was supposed to have already left.

    Advice to Management

    Go to upper management to tell them that people are very unhappy. Tell them that people are burnt out from dealing with a million things all at once.


  3. Company still confused about its market.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX

    I have been working at BT

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    There are a lot of very good individuals at BT. But that does not seem to translate in to the company as a while unfortunately.

    Cons

    BT has purchased several smaller US consulting and services companies in the last few years and has not done a good job integrating them. This means many processes are unique and not standardized within BT. Reinventing the wheel is something that happens on a routine basis at BT.

    Advice to Management

    Align benefits among all the acquisitions and rest of BT. Employee morale is worsened by having everyone on a different benefits package, even if they do the same job.


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  5. Helpful (2)

    This is not the place you want to be

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Employee in Mountain View, CA
    Current Employee - Employee in Mountain View, CA

    I have been working at BT

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Awesome Technology and Products with innovative ideas

    Cons

    The top 5 executives have the say in everything. All other employees work in a sweat shop style

    Advice to Management

    Open communication, regular meetings with employees. Set proper direction. Hire good quality people


  6. Helpful (1)

    Lacking leadership

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Management in Washington, DC
    Current Employee - Sales Management in Washington, DC

    I have been working at BT

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Reputation of the Group is solid, excellent benefits and great peers to work with

    Cons

    UK based company that is out of touch with NA

    Advice to Management

    None -


  7. Good in (a few) parts

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - A Group Position in London, England (UK)
    Current Employee - A Group Position in London, England (UK)

    I have been working at BT full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    - in areas where meaningful investment is still available (Mobile, TV & some Consumer services), good opportunities now, and would probably exist for longer than in other areas. - as profitability highly reliant on long term cost cutting - opportunities for development exist in teams driving that - but as CFO highlighted recently, that can only last so long - CEO highly focussed on Consumer - just watch some of his audios/videos. Thats where attention is focussed and skills/delivery in that area will gain attention and support. - In areas facing headcount reductions, BT avoids compulsory redundancy and has an internal process to match people to new roles. Not perfect, but still better than the approach of many large companies. - Approach to Performance Management has improved in the recent past (but application highly influenced by local management attitudes. Having entire teams rated below average is not unknown).

    Cons

    - Its worth reviewing the Annual Report & Accounts. Overall revenue has been in a declining trend for some years. Profitability only maintained by cost reductions. Investment has been reducing year on year, and as it is increasingly focussed on Consumer markets, other areas are struggling to compete. - Hype re non-UK "High Growth" markets - make your own mind up by looking at how much revenue is derived from them and the amount of investment flowing into them. - In many areas the Finance-driven approach is uni-dimensional; set commercial targets unrelated to available resources or market dynamics. Once under-performance is evident - reduce headcount (or move it to "cost transformation" or oversight/governance roles). Rinse and repeat. - Changes in major markets (especially Wholesale & Global Services) are highlighting the need for key decisions regarding focus. With less resource and investment available, a more selective approach is needed, but BT's decision making process works against this. - Leadership in Global Services. A case study in how not to do it. - In the main, decision making disproportionally influenced by the short term - Terms and conditions for new joiners have been revised recently, and are less attractive. - General trend away from flexible working (but highly dependent on local management). Increasing emphasis on moving people to hubs assigned by business unit. Perverse outcomes include having to drive past one office to another further away where no-one else in your team works.

    Advice to Management

    - Actively decide what markets you wish to pursue and resource accordingly. - Where headcount or cost reductions are inevitable - don't just cut resources, transform processes, platforms and systems to allow fewer people to actually deliver the outcomes. - Be realistic about commercial outcomes sought. Challenging but achievable is far more effective than patently undeliverable. - Whilst avoiding compulsory redundancies whilst downsizing for many years has been a positive, perhaps its time to re-consider this along with a genuine transformation programme to position BT for the future. - Don't let Finance run the business


  8. Title ?

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Programmer Manager
    Former Employee - Programmer Manager

    I worked at BT

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Was a very good employer ~ 5-10 years ago, however over time and owing to pressure from the recession, and increased competition BT became much less of agood employer. Usually hired good to Very good technical staff.

    Cons

    Disorganised, constant never ending change and re-structuring. Constant conflict between Prjoect Managers who were trying to get the job done and People Mangers who were trying to ustilise people more efficiently. Continual cost cutting, and reduced budgets. People felt under valued, and often became ill/very ill owing to work pressures.

    Advice to Management

    Seek agreement with the Staff Unions that sometimes compulsory redundancy is often a lesser evil, than continually trying to shoehorn wrongly skilled people into unsuitable jobs. Agree budgets with managers, and then let the managers manage. Forget People Mangement, bring back mangement by the Line. Line Managers are at the end of the day the ones resposible for a companies' success.


  9. Helpful (1)

    Great lower levels, flawed thinking up the ranks

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at BT full-time (More than 10 years)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    There are some fantastic people in BT. It has a long history and a fierce loyalty in its people when in a crisis; Strong long term ambitions; innovation and financial focus.

    Cons

    Work life balance varies wildly across the lines of business, some areas have expectations of total commitment (60hrs+). Focus on in-year cost savings prevents business growth and reduces customer satisfaction through understaffed services. Appalling recent history of forced performance management curves, managed exits and treating people as numbers not assets. Continual internal requests for paid voluntary leavers with no back fill is exposing service inefficiencies to customers.

    Advice to Management

    A business is built by, on and for people. Focus on internal measures and finance over what you do for your customers, and the market will turn elsewhere.


  10. British telecom India SOC 2nd and 3rd line

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at BT

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    1. L2 engineers are good and are always ready to help each other. 2. The work is good, Security engineers get to work in multi-vendor and multi-customer environment. 3. L3 team is really good, the Indian and the British managers keep their team members like younger brothers.

    Cons

    1. The manager(he claims he is the Head of Global security operations center) is totally unconcerned about employee's problems and is busy enjoying his time in drinking(which he is very good at) with his followers(who ofcourse get good things in return, like becoming managers etc. when they are HIGHLY INCAPABLE). 2. The L2 team members are treated like dogs by the managers (which report to the so called Head manager). 3. These managers claim that people in their team cannot and should not even go the washroom without asking them. And if you would talk about it to the Head, he will very politely listen but do nothing(why would he, ofcourse they are his Whiskey friends). 4. The proof supporting these arguments is that the attrition rate is so high that there is not even a single guy left from the pilot team of BT SOC. Infact, the second team that joined also left, except the Whiskey friends(who at times would be seen drinking somewhere around office premises during office hours) 5. These managers would try there best not to let you move to any other team, ofcourse for their selfish reasons.


  11. Good to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in London, England (UK)
    Current Employee - Account Manager in London, England (UK)

    I have been working at BT (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Nice and friendly environment good people nice offices

    Cons

    Lake opportunities to grow pacr of work very slow need to be more competitive

    Advice to Management

    Take decisions considering local market and economic where are the office located



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