BT Reviews

Updated August 26, 2014
Updated August 26, 2014
341 Reviews

2.9
341 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
BT Chief Executive Ian Livingston
Ian Livingston
133 Ratings

Review Highlights

Pros
  • Not really good work life balance as Clients always keeps you on the toes (in 48 reviews)

  • Great work life balance and ability to work from home to be more effective (in 25 reviews)


Cons
  • work pressure on a higher side , might impact your work life balance (in 14 reviews)

  • Senior management lack honesty and there can often be a culture of intimidation through abuse of performance management (in 27 reviews)

More Highlights

69 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Transformation is the name of the game

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Consultant  in  Bangalore (India)
    Current Employee - Lead Consultant in Bangalore (India)

    I have been working at BT full-time for more than 3 years

    Pros

    1. High salary - BT pays good.
    2. Good infrastructure - very good office spaces.
    3. A good laptop, a smart phone and BT pays the bills.
    4. An upcoming employee engagement community.
    5. As a result of insourcing strategy lots of hirings, but very little work => Lots of free time.

    Cons

    1. Very loose engineering focus.
    2. Much of the work is very old school and often very mundane.
    3. Lot of politically playing (very very experienced) people on the leadership team and people managers, who play hard ball.
    4. Absolute dearth of growth. I have not seen any body getting promoted.
    5. A lot of people with no work and this will ensure that they will lose their technical acumen in no time.

    Advice to ManagementAdvice

    Have more interaction with team members including their career aspects, passions, aspirations and more. An employee is not somebody who has been bought over with a high pay and can be commanded to be a slave.

    It is better that current contractors are hired full time for the insourcing strategy.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 6 people found this helpful  

    Everything is there, but nothing is there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Consultant  in  Bangalore (India)
    Current Employee - Senior Consultant in Bangalore (India)

    I have been working at BT full-time for more than a year

    Pros

    1. You will get good pay package if you dare to negotiate more.
    2. Yearly increments better than service companies.
    3. Lot of challenging work and if you enjoy challenges everyday, this is the company to look for.
    4. Highly competent colleagues and work environment.

    Cons

    1. Pay packages are not uniform. It solely depends on previous pay package and negotiation.
    2. Even though challenging work is there, it will not add much to your profile as most of the applications use legacy technologies and the application stack which is been running from more than 10 years is completely out of date.
    3. Dumbest appraisal system I have ever seen. Employees get 4 appraisals a year and each time, we get same rating of - Achieved Standards. irrespective of amount of work done. Even if people are working too hard sacrificing their personal life, they get Achieved Standards as this is what company expects from you. It is really difficult to give importance to such appraisal system.
    4. Management is more business oriented than technology oriented. Whenever they speak, they will talk about reducing cost, increasing profit, revenue - rather than innovation and technology.
    5. So much lateral hiring. Very less chance for promotions within the company.

    Advice to ManagementAdvice

    Probably, you should go back to vendors. You don't understand how to manage IT crowd in India and insoucing is not your cup to tea.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    Head of Strategy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at BT

    Pros

    Nice people, good work balance, flexibility in schedule, easy to move into different business units and functions

    Cons

    Poor leadership, greater focus on slideware v. action, poor goverance structure, management won't make decisions which results in people running around in circles

    Advice to ManagementAdvice

    Need to learn how to make decisions

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Pay more adequate and invest in trainings and qualifications

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bid Manager  in  Budapest (Hungary)
    Current Employee - Bid Manager in Budapest (Hungary)

    I have been working at BT full-time for more than a year

    Pros

    Good team lead attitude towards employees and work life balance.

    Cons

    Payment is not competitive and no real growth opportunity. Once you start on a salary level you hardly grow after that. So negotiate the highest possible as you are not going to get an increase soon.

    Advice to ManagementAdvice

    Pay more adequate and invest in trainings and qualifications

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6.  

    Not interested in employee development

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager  in  London, England (UK)
    Former Employee - Account Manager in London, England (UK)

    I worked at BT full-time for more than 8 years

    Pros

    Job security, work life balance, very easy business to stay in if you are not motivated to change. Lots of opportunity to try different jobs in such a big company.

    Cons

    Very bad base pay, they constantly change sales targets during the year which makes it impossible to motivate sales people - e.g. achieve your annual target early in the year to be told that your target is going to be increased. Lack of accelerators (extra commission) to motivate you to over achieve on your targets. Extremely poor sales management through out the business.

    Advice to ManagementAdvice

    Improve your sales management and motivation for account managers. Stop moving the goal posts and you might get people to stay around longer.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Poor leadership in middle management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Design Consultant  in  London, England (UK)
    Current Employee - Design Consultant in London, England (UK)

    I have been working at BT full-time for more than 10 years

    Pros

    I used to have good work-life balance.
    I have worked with talented people before.
    Possible to develop different carriers in the same company.

    Cons

    Poor performance management
    Bullying in workforce if you are not inner circle

    Advice to ManagementAdvice

    Cut out American style performance management, value loyal employees in UK

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 4 people found this helpful  

    Not happy as most in BT India

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer  in  Bangalore (India)
    Current Employee - Senior Software Engineer in Bangalore (India)

    I have been working at BT full-time for more than a year

    Pros

    - Better than average salary.
    - Work from home facility.
    - BT has a good finical sheet, company is doing good money wise.

    Cons

    Well there are too many, let's stick with top ones
    - First, you will not be part of BT, you will be like just another vendor, you will be treated like that, you will work like that, you are not more important, you are not less important too.
    - BT need to drop 2 or 3 vendor to hire you, so they will ask you to work like that.
    - Most are hired from vendors(Infy, TechM, Virtusa), work culture is like any other service compony.
    - You need to work with vendors, most of the day, need to visit there offices.

    Advice to ManagementAdvice

    - no one listen, so no advantages in saying something.

    Doesn't Recommend
  9. 3 people found this helpful  

    Global Services

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager
    Former Employee - Project Manager

    I worked at BT full-time for more than 10 years

    Pros

    Great people doing some leading edge development. Good team atmosphere and very supportive peer environment.

    Cons

    People management at BT Global Services is done in an underhand way with a lot of pressure put on people managers to mark down extremely competent individuals in order that the pay bill is reduced. Career opportunity is virtually non existent. Promotion is done in a very under handed manner with no mentoring. BTGS relies on people's loyalty in order to deliver it's customers obligations.

    Advice to ManagementAdvice

    If BT wants to start attracting high calibre people then stop listening to the HR consultants, start treating people fairly through open and honest communication and you will start to see the improvements you require to return this to a great company that everyone is proud to work for.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    I would never return to BT....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Desk Based Account Manager  in  Budapest (Hungary)
    Former Employee - Desk Based Account Manager in Budapest (Hungary)

    I worked at BT full-time for more than a year

    Pros

    I gained a lot of experience.
    I received quite good salary
    I had very nice colleagues...
    I cannot think of anything else... cannot think of anything else.

    Cons

    Most of the experience was "firefighting", because business processes are horrible.
    The management seemed to be idle in terms of making the employees' life easier.
    Cost cut.... cost cut.... cost cut....
    Cheating in clients' satisfaction surveys....

    Advice to ManagementAdvice

    Business Process improvement needed

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 3 people found this helpful  

    Over-worked people, work unrelated to employee's skills, sad recognition system, no infrastructure

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consultant  in  Bangalore (India)
    Current Employee - Consultant in Bangalore (India)

    I have been working at BT full-time for less than a year

    Pros

    The salary is decent I suppose. The team dinners are good. And that is just about all I can say that is good about working here.

    Cons

    Employees are expected to work on anything and everything. It doesn't really matter if the work aligns to their skill set or not. Blatant lies about the work during interviews. In-sourced projects are really really bad with most of them just having the work of taking over the mess the vendors have created. The in-sourcing vendor employee to BT employee ratio is about 3:1. So one BT employee replaces around 3-4 vendor employees. Too much process to work with in order to do any design/development. Expectations are too high with many people working during their vacations. Line manager is never satisfied and wants people to keep taking more work. Really bad recognition system. The people who make a lot of noise and take credit for other people's work are the best performers. A huge disconnect between what the immediate line manager expects and what the higher ups in UK expect. Line manager does not want to listen to any problems that you might be having. Just wants the work done. There is a lot of fancy managerial talk giving lip-service about career growth and learning plans and blah blah but in the end it is made sure that you are loaded with work to about 2 times your capacity so that you don't have time to do any of those things. No infrastructure at all. There's no food available in the cafeteria and there's no transportation. Work from home is available for only one day in a month.

    Advice to ManagementAdvice

    You are going to see a large outflow of people soon if nothing is done about the constant work pressure and unjust expectations. Your "anonymous" surveys are manipulated.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO

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