BT Reviews

Updated October 12, 2014
Updated October 12, 2014
357 Reviews
2.7
357 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Gavin Patterson
4 Ratings

Review Highlights

Pros
  • Not really good work life balance as Clients always keeps you on the toes (in 50 reviews)

  • Good hours flexible schedule - good work from home policy (in 27 reviews)


Cons
  • work pressure on a higher side , might impact your work life balance (in 17 reviews)

  • Performance management structure mean everyone is out for themselves creating a poor team environment (in 28 reviews)

More Highlights

70 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Good to start your IT career, but cannot stay for long if you wanted to improve

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Budapest (Hungary)
    Former Employee - Customer Service Representative in Budapest (Hungary)

    I worked at BT full-time (more than an year)

    Pros

    Easy to start and learn the basics

    Cons

    -Bad moral among the team
    -Managers micromanage
    -Not good work life balance

    Advice to ManagementAdvice

    Look for people who don't bring down others, who want to work

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 3 people found this helpful  

    Stress and lies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retention Adviser in Leeds, England (UK)
    Current Employee - Retention Adviser in Leeds, England (UK)

    I have been working at BT full-time (more than an year)

    Pros

    Huge bonus if you're good at selling - £200-£700 pm

    Cons

    Hassle Stress No Teamwork Poor Management Bad Working Hours

    Advice to ManagementAdvice

    - I've been working for this company for around 8 months now as a Retention/Customer service adviser.

    At first the job is great - you train for around 4-6 weeks in a classroom with the rest of the newbies, making friends, meeting your manager, drawing pictures and playing games. It's that simple. You get paid £250 roughly a week to sit in a class room eating sweets "training".
    Nothing you learn in training is actually relevant to the job role though.

    When you first go onto the sales floor around 4-8 weeks after joining the company, you're on a 'baby dialer'.. This basically means you get all the good calls, sales calls!
    For the first 4 weeks your keep scores are set at 100% so if you smash the sales your bonus will be massive!! A few people in my grad bay got over £1000 bonus for the first month.

    When you're out of the training bay with the nice calls, you then get awful calls filtering through to you too. These include complains - which you're not trained how to deal with, cancellations - which are often impossible to avoid and these will massively impact your keep score and finally technical and billing issues - which you can't deal with so you have to transfer - this impacts your transfers which you're also targeted on.

    For the first few weeks the job is great if you like talking to happy customers, selling things and earning bonus!
    It all goes down hill from there.
    In the first month I was there I had swapped managers and teams around 3 times, this is quite daunting still being a newbie! Especially when you still haven't quite grasped how to deal with angry complaining customers.
    Our original team of 13 people slowly dwindled to a remaining 4 people in the space of 6 weeks.
    That's how bad it is.
    Even the money cannot persuade you to stay.

    As soon as you walk through the gates at bt it's like you're locked in a prison. Managers are constantly on your back while you're on calls making you sell, not only is this distracting giving a bad customer experience, it's annoying as it was NEVER mentioned in the job description.
    Unless you're hitting targets dead on and taking breaks at set times with no toilet breaks, you're sure to get many disciplinarys and coaching sessions. Highly embarrassing being a 36 year old woman and around 10 years older than my own very inexperienced manager!
    The whole thing is a joke

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3.  

    Transformation is the name of the game

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Consultant in Bangalore (India)
    Current Employee - Lead Consultant in Bangalore (India)

    I have been working at BT full-time (more than 3 years)

    Pros

    1. High salary - BT pays good.
    2. Good infrastructure - very good office spaces.
    3. A good laptop, a smart phone and BT pays the bills.
    4. An upcoming employee engagement community.
    5. As a result of insourcing strategy lots of hirings, but very little work => Lots of free time.

    Cons

    1. Very loose engineering focus.
    2. Much of the work is very old school and often very mundane.
    3. Lot of politically playing (very very experienced) people on the leadership team and people managers, who play hard ball.
    4. Absolute dearth of growth. I have not seen any body getting promoted.
    5. A lot of people with no work and this will ensure that they will lose their technical acumen in no time.

    Advice to ManagementAdvice

    Have more interaction with team members including their career aspects, passions, aspirations and more. An employee is not somebody who has been bought over with a high pay and can be commanded to be a slave.

    It is better that current contractors are hired full time for the insourcing strategy.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 7 people found this helpful  

    Everything is there, but nothing is there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Consultant in Bangalore (India)
    Current Employee - Senior Consultant in Bangalore (India)

    I have been working at BT full-time (more than an year)

    Pros

    1. You will get good pay package if you dare to negotiate more.
    2. Yearly increments better than service companies.
    3. Lot of challenging work and if you enjoy challenges everyday, this is the company to look for.
    4. Highly competent colleagues and work environment.

    Cons

    1. Pay packages are not uniform. It solely depends on previous pay package and negotiation.
    2. Even though challenging work is there, it will not add much to your profile as most of the applications use legacy technologies and the application stack which is been running from more than 10 years is completely out of date.
    3. Dumbest appraisal system I have ever seen. Employees get 4 appraisals a year and each time, we get same rating of - Achieved Standards. irrespective of amount of work done. Even if people are working too hard sacrificing their personal life, they get Achieved Standards as this is what company expects from you. It is really difficult to give importance to such appraisal system.
    4. Management is more business oriented than technology oriented. Whenever they speak, they will talk about reducing cost, increasing profit, revenue - rather than innovation and technology.
    5. So much lateral hiring. Very less chance for promotions within the company.

    Advice to ManagementAdvice

    Probably, you should go back to vendors. You don't understand how to manage IT crowd in India and insoucing is not your cup to tea.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Head of Strategy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at BT

    Pros

    Nice people, good work balance, flexibility in schedule, easy to move into different business units and functions

    Cons

    Poor leadership, greater focus on slideware v. action, poor goverance structure, management won't make decisions which results in people running around in circles

    Advice to ManagementAdvice

    Need to learn how to make decisions

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Pay more adequate and invest in trainings and qualifications

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bid Manager in Budapest (Hungary)
    Current Employee - Bid Manager in Budapest (Hungary)

    I have been working at BT full-time (more than an year)

    Pros

    Good team lead attitude towards employees and work life balance.

    Cons

    Payment is not competitive and no real growth opportunity. Once you start on a salary level you hardly grow after that. So negotiate the highest possible as you are not going to get an increase soon.

    Advice to ManagementAdvice

    Pay more adequate and invest in trainings and qualifications

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8.  

    Not interested in employee development

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager in London, England (UK)
    Former Employee - Account Manager in London, England (UK)

    I worked at BT full-time (more than 8 years)

    Pros

    Job security, work life balance, very easy business to stay in if you are not motivated to change. Lots of opportunity to try different jobs in such a big company.

    Cons

    Very bad base pay, they constantly change sales targets during the year which makes it impossible to motivate sales people - e.g. achieve your annual target early in the year to be told that your target is going to be increased. Lack of accelerators (extra commission) to motivate you to over achieve on your targets. Extremely poor sales management through out the business.

    Advice to ManagementAdvice

    Improve your sales management and motivation for account managers. Stop moving the goal posts and you might get people to stay around longer.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Poor leadership in middle management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Design Consultant in London, England (UK)
    Current Employee - Design Consultant in London, England (UK)

    I have been working at BT full-time (more than 10 years)

    Pros

    I used to have good work-life balance.
    I have worked with talented people before.
    Possible to develop different carriers in the same company.

    Cons

    Poor performance management
    Bullying in workforce if you are not inner circle

    Advice to ManagementAdvice

    Cut out American style performance management, value loyal employees in UK

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 4 people found this helpful  

    Not happy as most in BT India

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer in Bangalore (India)
    Current Employee - Senior Software Engineer in Bangalore (India)

    I have been working at BT full-time (more than an year)

    Pros

    - Better than average salary.
    - Work from home facility.
    - BT has a good finical sheet, company is doing good money wise.

    Cons

    Well there are too many, let's stick with top ones
    - First, you will not be part of BT, you will be like just another vendor, you will be treated like that, you will work like that, you are not more important, you are not less important too.
    - BT need to drop 2 or 3 vendor to hire you, so they will ask you to work like that.
    - Most are hired from vendors(Infy, TechM, Virtusa), work culture is like any other service compony.
    - You need to work with vendors, most of the day, need to visit there offices.

    Advice to ManagementAdvice

    - no one listen, so no advantages in saying something.

    Doesn't Recommend
  11. 3 people found this helpful  

    Global Services

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager
    Former Employee - Project Manager

    I worked at BT full-time (more than 10 years)

    Pros

    Great people doing some leading edge development. Good team atmosphere and very supportive peer environment.

    Cons

    People management at BT Global Services is done in an underhand way with a lot of pressure put on people managers to mark down extremely competent individuals in order that the pay bill is reduced. Career opportunity is virtually non existent. Promotion is done in a very under handed manner with no mentoring. BTGS relies on people's loyalty in order to deliver it's customers obligations.

    Advice to ManagementAdvice

    If BT wants to start attracting high calibre people then stop listening to the HR consultants, start treating people fairly through open and honest communication and you will start to see the improvements you require to return this to a great company that everyone is proud to work for.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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