BT

  www.btplc.com
  www.btplc.com

BT Reviews

Updated November 25, 2014
Updated November 25, 2014
366 Reviews
2.7
366 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Gavin Patterson
11 Ratings

Review Highlights

Pros
  • Not really good work life balance as Clients always keeps you on the toes (in 52 reviews)

  • Very flexible in terms of being able to work from home/remotely if needed (in 28 reviews)


Cons
  • work pressure on a higher side , might impact your work life balance (in 18 reviews)

  • Performance management structure mean everyone is out for themselves creating a poor team environment (in 30 reviews)

More Highlights

74 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Not interested in employee development

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager in London, England (UK)
    Former Employee - Account Manager in London, England (UK)

    I worked at BT full-time (more than 8 years)

    Pros

    Job security, work life balance, very easy business to stay in if you are not motivated to change. Lots of opportunity to try different jobs in such a big company.

    Cons

    Very bad base pay, they constantly change sales targets during the year which makes it impossible to motivate sales people - e.g. achieve your annual target early in the year to be told that your target is going to be increased. Lack of accelerators (extra commission) to motivate you to over achieve on your targets. Extremely poor sales management through out the business.

    Advice to ManagementAdvice

    Improve your sales management and motivation for account managers. Stop moving the goal posts and you might get people to stay around longer.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Poor leadership in middle management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Design Consultant in London, England (UK)
    Current Employee - Design Consultant in London, England (UK)

    I have been working at BT full-time (more than 10 years)

    Pros

    I used to have good work-life balance.
    I have worked with talented people before.
    Possible to develop different carriers in the same company.

    Cons

    Poor performance management
    Bullying in workforce if you are not inner circle

    Advice to ManagementAdvice

    Cut out American style performance management, value loyal employees in UK

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 4 people found this helpful  

    Not happy as most in BT India

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer in Bangalore (India)
    Current Employee - Senior Software Engineer in Bangalore (India)

    I have been working at BT full-time (more than an year)

    Pros

    - Better than average salary.
    - Work from home facility.
    - BT has a good finical sheet, company is doing good money wise.

    Cons

    Well there are too many, let's stick with top ones
    - First, you will not be part of BT, you will be like just another vendor, you will be treated like that, you will work like that, you are not more important, you are not less important too.
    - BT need to drop 2 or 3 vendor to hire you, so they will ask you to work like that.
    - Most are hired from vendors(Infy, TechM, Virtusa), work culture is like any other service compony.
    - You need to work with vendors, most of the day, need to visit there offices.

    Advice to ManagementAdvice

    - no one listen, so no advantages in saying something.

    Doesn't Recommend
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 3 people found this helpful  

    Global Services

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager
    Former Employee - Project Manager

    I worked at BT full-time (more than 10 years)

    Pros

    Great people doing some leading edge development. Good team atmosphere and very supportive peer environment.

    Cons

    People management at BT Global Services is done in an underhand way with a lot of pressure put on people managers to mark down extremely competent individuals in order that the pay bill is reduced. Career opportunity is virtually non existent. Promotion is done in a very under handed manner with no mentoring. BTGS relies on people's loyalty in order to deliver it's customers obligations.

    Advice to ManagementAdvice

    If BT wants to start attracting high calibre people then stop listening to the HR consultants, start treating people fairly through open and honest communication and you will start to see the improvements you require to return this to a great company that everyone is proud to work for.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    I would never return to BT....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Desk Based Account Manager in Budapest (Hungary)
    Former Employee - Desk Based Account Manager in Budapest (Hungary)

    I worked at BT full-time (more than an year)

    Pros

    I gained a lot of experience.
    I received quite good salary
    I had very nice colleagues...
    I cannot think of anything else... cannot think of anything else.

    Cons

    Most of the experience was "firefighting", because business processes are horrible.
    The management seemed to be idle in terms of making the employees' life easier.
    Cost cut.... cost cut.... cost cut....
    Cheating in clients' satisfaction surveys....

    Advice to ManagementAdvice

    Business Process improvement needed

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 3 people found this helpful  

    Over-worked people, work unrelated to employee's skills, sad recognition system, no infrastructure

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consultant in Bangalore (India)
    Current Employee - Consultant in Bangalore (India)

    I have been working at BT full-time (less than an year)

    Pros

    The salary is decent I suppose. The team dinners are good. And that is just about all I can say that is good about working here.

    Cons

    Employees are expected to work on anything and everything. It doesn't really matter if the work aligns to their skill set or not. Blatant lies about the work during interviews. In-sourced projects are really really bad with most of them just having the work of taking over the mess the vendors have created. The in-sourcing vendor employee to BT employee ratio is about 3:1. So one BT employee replaces around 3-4 vendor employees. Too much process to work with in order to do any design/development. Expectations are too high with many people working during their vacations. Line manager is never satisfied and wants people to keep taking more work. Really bad recognition system. The people who make a lot of noise and take credit for other people's work are the best performers. A huge disconnect between what the immediate line manager expects and what the higher ups in UK expect. Line manager does not want to listen to any problems that you might be having. Just wants the work done. There is a lot of fancy managerial talk giving lip-service about career growth and learning plans and blah blah but in the end it is made sure that you are loaded with work to about 2 times your capacity so that you don't have time to do any of those things. No infrastructure at all. There's no food available in the cafeteria and there's no transportation. Work from home is available for only one day in a month.

    Advice to ManagementAdvice

    You are going to see a large outflow of people soon if nothing is done about the constant work pressure and unjust expectations. Your "anonymous" surveys are manipulated.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  8. 4 people found this helpful  

    Horrific

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Network Engineer in Swindon, Wiltshire, South West England, England (UK)
    Former Employee - Network Engineer in Swindon, Wiltshire, South West England, England (UK)

    I worked at BT full-time (more than 8 years)

    Pros

    Very hard to find many, working outside, nice guys to work with when you actually get to see other people.

    Cons

    Horrible management who have no interest in taking care of the welfare of their employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Slow and Complicated Processes, Ok place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Singapore (Singapore)
    Current Employee - Anonymous Employee in Singapore (Singapore)

    I have been working at BT full-time (more than an year)

    Pros

    Professional culture and stable well-defined jobscopes.
    Structured and process driven.
    Good office environment / location, and adequate best-practice benefits.

    Cons

    Slow, complex, bureucratic supporting processes that impede business growth and personal development.

    Advice to ManagementAdvice

    Simplify the way we work, or lose good people whom care most for the business.
    Leave the decisions to the business and hold them responsible, rather than micromanage to a state of unacceptable delay.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  10.  

    Typical telco

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in London, England (UK)
    Current Employee - Director in London, England (UK)

    I have been working at BT full-time (more than 5 years)

    Pros

    Diverse company with many different kinds of projects and customers.

    Cons

    Lack of A grade people that make a winning team, continually failing against modern, more nimble competitors due to bad ideas and poor execution.

    Advice to ManagementAdvice

    Bring new blood in and give them the authority to do things differently, accepting that you need to think and act like a technology company to compete and win in the modern world.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Bureaucratic, slow and very political

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Head of Commercial Propositions in London, England (UK)
    Former Employee - Head of Commercial Propositions in London, England (UK)

    I worked at BT full-time (more than 5 years)

    Pros

    V large company so potential to change roles

    Cons

    Slow, political, bureaucratic, demoralised workforce

    Advice to ManagementAdvice

    Cut the dead wood quickly rather than pay them to sit on the bench

BT Photos

Headquarters of BT Group, housed in BT Centre, located in London (Photo attributed to Martin Addison - licensed under the CCL Attribution-ShareAlike 2.0)
Inside the office

+ Add Photo

Work at BT? Share Your Experiences

BT

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.