BT Reviews

Updated August 26, 2014
Updated August 26, 2014
343 Reviews

2.9
343 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
BT Chief Executive Ian Livingston
Ian Livingston
134 Ratings

Review Highlights

Pros
  • Not really good work life balance as Clients always keeps you on the toes (in 48 reviews)

  • Great work life balance and ability to work from home to be more effective (in 25 reviews)


Cons
  • work pressure on a higher side , might impact your work life balance (in 14 reviews)

  • Senior management lack honesty and there can often be a culture of intimidation through abuse of performance management (in 27 reviews)

More Highlights

69 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    Difficuly with promotion

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at BT

    Pros

    Home working available. Good resources

    Cons

    Poor career opportunities. Poor people management systems.

    Doesn't Recommend
    Approves of CEO
  2. 1 person found this helpful  

    Great company when it was Infonet! Once British Telecom bought it, downhill for employees!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at BT

    Pros

    Was a family and a great place to work, while Infonet. Executives and Management was outstanding and knew all the employees. There were hard times, but employees were respected.

    Cons

    British Telecom purchased company and jobs were outsourced to India. Bottom line is their only concern and how the profit goals are met, does not matter. Executives could be standing 'shoulder to shoulder' and not say 'Good morning'.

    Advice to ManagementAdvice

    Too gready and not accountable for their responsibilities. Every year a new CEO is put in and the real issues the little people know about are never addressed. But, top levels always get their bonus whether their goals or met or not.

    Doesn't Recommend
    No opinion of CEO
  3. 1 person found this helpful  

    cost cutting and constant change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Project Manager  in  London, England (UK)
    Current Employee - Senior Project Manager in London, England (UK)

    I have been working at BT

    Pros

    Large company with opportunities to move around the company into different roles and specialisms. Good colleagues to work with and generally a very good team spirit.

    Cons

    The continuing focus on performance management is time consuming, distracting and demotivating. Every quarter we have to satisfy a quota of people to categorise as Development Needed. Great performance can be quickly negated by a minor mistake which makes people fearful of risk taking.

    Advice to ManagementAdvice

    Treat people with more respect and you will encourage more ideas and better performance. Recognise that the continued cost cutting has been very effective but now in danger of going too far.

    Doesn't Recommend
    Approves of CEO
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  5.  

    Huge opportunities, but huge resistance to change too

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Strategy Specialist  in  London, England (UK)
    Current Employee - Strategy Specialist in London, England (UK)

    I have been working at BT

    Pros

    Leading player in a dynamic industry
    Broad range of opportunities within multiple business units
    People are genuinely nice
    Job security
    Work life balance - 9 to 5, even for managers
    Very well located for those working in BT Centre

    Cons

    No causality between great performance and promotion
    Bonus and Salary increaces are unclear, to say the least
    Resistance to change is huge, it creates frustrations when trying to improve things

    Advice to ManagementAdvice

    Often, Executive leadership wastes too much time focusing on details and misses the big picture

    Doesn't Recommend
    Approves of CEO
  6.  

    good people & leadership; very slow processes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)

    I have been working at BT

    Pros

    work life balance
    people & leaders
    friendly environment
    well established structure, processes, and systems
    availability of diverse range of roles

    Cons

    limited business growth potential
    limited advancement opportunities
    extensive stakeholder management requirements
    very difficult and slow environment to get things done

    Advice to ManagementAdvice

    need better performance and talent management to eliminate mediocracy, promote meritocracy, and encourage fresh leadership
    bolder, less conservative moves required to fuel business growth

    Doesn't Recommend
    No opinion of CEO
  7.  

    One step up and two steps behind in Global Services

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at BT

    Pros

    Good salary and good benefits

    Cons

    No direction. They are just rehashing the same corporate structures that have been done before and didnt work

    Advice to ManagementAdvice

    Come up with some new and fresh ideas.

    Doesn't Recommend
    Approves of CEO
  8.  

    so not people company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Business Analyst  in  London, England (UK)
    Current Employee - Business Analyst in London, England (UK)

    I have been working at BT

    Pros

    good team buzz and reputable company

    Cons

    not loyal to employees
    promotion aspect not there

    Advice to ManagementAdvice

    need to be more people orientated and not authoritarian

    Doesn't Recommend
    No opinion of CEO
  9.  

    Executive Incompetence

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at BT

    Pros

    Good projects, lots of good people, lots of money for projects, management does give time off for family situations, very good benefits.

    Cons

    The executives don't know how to manage: pension deficitions, excessive spending on projects that get cancelled, continual changes in direction, absence of any meaningful and honest communication about changes.

    Advice to ManagementAdvice

    Be more honest with your employees. Talk with us about upcoming changes. Stop wasting money on so many projects that will never see the light of day.

    Doesn't Recommend
    Disapproves of CEO
  10. 4 people found this helpful  

    Great work/life balance. Terrible senior management and internal processes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Software Engineer  in  Ipswich, England (UK)
    Current Employee - Senior Software Engineer in Ipswich, England (UK)

    I have been working at BT

    Pros

    Very friendly and flexible place to work. Home working, flexitime, 27.5 days leave, 5 optional extra days leave.

    Within small teams the environment is generally very good. My line managers have all been really good and there are a lot of really talented engineers in the company which you can work alongside.

    A good place for a graduate to start for a couple of years but if you are any good you will find a better job elsewhere.

    Cons

    Performance management is soul destroying, it is designed to make everyone average. It generally bears no relevance to the work you are doing and really destroys your motivation. Bonus and pay are lousy even if you perform well.

    Senior management generally have no technical knowledge and really are out of their depth. There is a constant churn of strategy ideas and after a year or so you just give up keeping track or caring. It's a two part company, a whole load of senior managers running round not knowing what they are doing, and then a whole load of engineers trying to get work done despite the senior managers.

    Internal processes to get anything done are overly complicated and really just stop you from even trying. The most simple of tasks involve long streams of totally pointless paper work and duplication of data. This comes from having too many people who are just trying to keep themselves busy but really should not be there at all.

    A lot of the contracts setup by BT with external suppliers provide substandard services and no clauses to protect BT. BT continually ruins it's own future by failing to check details with its supplier contracts.

    Advice to ManagementAdvice

    Stop protecting your own asses and remove at least 3 layers of management from the company.

    Stop the terrible performance management process, it is killing motivation.

     Start recognising that the value being generated for the company is done at the lower levels where the knowledge is.

    BT used to be a world leader of technology and invented a lot of amazing things. That has all been killed off by a leadership determined to outsource everything and buy in huge systems from external companies. This strategy is not working.

    Disapproves of CEO
  11. 1 person found this helpful  

    Worst experience of my entire career. I worked in the ElSegundo, Ca office which now has been tremendously down-sized.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at BT

    Pros

    Benefits and base pay are excellent. Most peers within my department were competent. International work exposure in my area of interest was experienced. Location to home and airport were convenient

    Cons

    Organizational/Cultural values are absent. This absence is reflected in how employees are treated. High level of politics, infighting and backstabbing that goes relatively unchecked is accepted as the norm. Relationships between US-based infrastructure teams, particularly Finance and HR, and their UK-based counterparts is fractured, ineffective and mostly disrespected by the business units and their leadership. It appears BT in America has drunk the EDS punch as you have recruited many ex-employees of EDS, some of whom were fired for cause from EDS, that have not integrated well into BT. It appears that BT would like to metamorphisize into EDS or at a minimum become very EDS-like. This is ironic as it ultimately became a failed organization generally known to have had a survival culture of sink or swim with little to no value for collaboration or true team work. It's killing your employees and their commitment to your organziation. Your leadesrhip team and second level managers are not trained from a basic management and leadership skills perspective which is demonstarted in the depth and frequency of employee relations issues that plague the organziation. Additionally, your leadership team is nearly devoid of diversity in many characteristics. For a global company, this is not good. It can be unwelcoming to employees who have a diverse background, and on some occassions, I have seen this result in their unfair targeting of individuals. While I am a male and did not directly experience this targeting, I particularly found this true for females. It also serves as a business disadvantage when some of your key customers are diverse and value the benefits diversity brings.

    Advice to ManagementAdvice

    Realize that people are your greatest asset and treat them that way in genuine, demonstrable terms. Decide what your real values are and back them up in organizational decision making, policy and practice. Value diversity as opposed to alienate it in most all of its forms. Invest in and develop your senior leaders and managers.

    Doesn't Recommend
    No opinion of CEO

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