Baker & Taylor

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Baker & Taylor Reviews

Updated September 7, 2014
Updated September 7, 2014
51 Reviews
2.3
51 Reviews
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George Coe
1 Rating

Review Highlights

Pros
  • You get free books that no one else wants (in 4 reviews)

  • Very little overtime, good pay, was able to work without a lot of micro-management, opportunity to learn the the book industry (in 3 reviews)


Cons
  • Limited growth with no room for advancement (in 4 reviews)

  • No raises in 2012, and a further statement to employees that further cost cuts will be made; will one or more sites be closed as a result (in 5 reviews)

More Highlights

17 Employee Reviews Back to all reviews

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  1.  

    floundering company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Charlotte, NC
    Former Employee - Anonymous Employee in Charlotte, NC

    I worked at Baker & Taylor full-time (more than 8 years)

    Pros

    The people at B&T are very dedicated. But the company itself is a dinosaur. The book business is struggling with new players and with digital. This company can't keep up.

    Cons

    There are a lot of competing factions. A lot of good people, but most are terribly frustrated at the lack of progress and leadership. Really poor benefits structure.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Dead End

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Bridgewater, NJ
    Current Employee - Anonymous Employee in Bridgewater, NJ

    I have been working at Baker & Taylor (more than 10 years)

    Pros

    Fairly good benefits. Corporate communications improving.

    Cons

    Very hierarchical. Directors promote managers...managers promote supervisors, but rank-and-file get nothing. Strong favoritism in my dept. Antagonistic attitude toward employees from corporate HQ in Charlotte. Unusual leave policies and company granted holiday time. Salaries somewhat below industry standard.

    Advice to ManagementAdvice

    Provide some incentives beyond "at least you have a job."

    Neutral Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Corporate America at Its Worst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Charlotte, NC
    Former Employee - Anonymous Employee in Charlotte, NC

    I worked at Baker & Taylor full-time (more than 3 years)

    Pros

    The pay was reasonable and benefits met with industry standard. I can also say that workers in other departments seemed to be very happy and their teams were much closer than mine, so it would seem that job satisfaction depends on the department you are in and leadership of the team.

    Cons

    Nepotism, secrecy and little opportunity for advancement. I worked here through the economic downturn and experienced two different leadership regimes as a result. I never thought I'd miss the first until I experienced the second. The first was very inflexible and old-school in their approach, but they were good people at heart, maybe a little too jaded. Working for them was boring, but consistent.

    The second group was inexperienced, sophomoric and highly unprofessional in their leadership approach. It felt more like high school than a place of business. Neither regime understood technology well enough to lead technologists of any discipline, and both were too prideful to defer to the specialists they had on staff in matters concerning their specialties. I felt very isolated most of the time because it was made clear that my intellectual contributions weren't welcomed.

    The environment was ruled by fear and the effect was palpable. So much so that after a friend of mine visited to meet with upper management, when I saw him next he said, "That place is toxic, and you can feel it right you walk in the door. It definitely starts from the top."

    Advice to ManagementAdvice

    It makes no sense at all to seek out the best fit for a job and then undermine their contributions or belittle their efforts. When you hire people who specialize in an area of importance to your goals, defer to their judgement. Promote more leaders and less managers.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    My peers and managers were afraid to voice their opinions and ideas even if the department direction was a failing one.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Web Designer/Developer in Charlotte, NC
    Former Employee - Web Designer/Developer in Charlotte, NC

    I worked at Baker & Taylor full-time (less than an year)

    Pros

    good learning experience. managment doesnt value employess

    Cons

    not a good family work life. doesn't understand user experience or the value of it. every blindly follows without voicing solid ideas

    Advice to ManagementAdvice

    Value the opinions and ideas of your team

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Poor management and no direction in the school market.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Account Manager in Charlotte, NC
    Former Employee - Inside Sales Account Manager in Charlotte, NC

    I worked at Baker & Taylor full-time (more than 5 years)

    Pros

    Work schedule tied to school year

    Cons

    Limited database for customers. Limited growth with no room for advancement.

    Advice to ManagementAdvice

    Upper management is non-responsive

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    They have a supervisor in their CLS department who is verbally abusive, Other departments are fine.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Custom Library Services in Momence, IL
    Former Employee - Custom Library Services in Momence, IL

    I worked at Baker & Taylor full-time (more than an year)

    Pros

    If you like overtime, they have their fair share. Book and video discounts. Good bonus for good work.

    Cons

    Overtime is mandatory and without notice. You have to keep records of your work to fight for your bonus. They have a manager who screams in your face and no one stops her. No union to help you.

    Advice to ManagementAdvice

    Fire her if you don't know who she is just ask. I have been away for over 2 years and she is still sending employees home in tears. Most employees will take overtime if offered, unless they have no sitter ready or a wedding to go to. So, make it a request first.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    So high school

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing in Charlotte, NC
    Former Employee - Marketing in Charlotte, NC

    I worked at Baker & Taylor full-time (more than an year)

    Pros

    - Opportunity to work inside a successful distribution company
    - Interesting products and services

    Cons

    - Everyday is a popularity contest and if you are the new kid.. good luck!
    - Company lacks vision and doesn't seem to know what it wants to be when it grows up
    - Highly politically charged work environment that's not conducive for change or growth
    - Nobody seems happy, everyone is bothered by everyone else

    Advice to ManagementAdvice

    - Grow up.
    - Hire and listen to people that can actually make a difference.
    - Foster a non-contentious environment

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 4 people found this helpful  

    Unorganized

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Baker & Taylor full-time

    Pros

    You get paid to work there.

    Cons

    There is no room for growth, unless you happen to be a favorite of someone in a director-level position - then they will create new positions and titles for you to hold. Everything is unorganized and held together with minimal resources. They expect you to do the job that should be split between 3+ people, all without proper compensation. There is no feeling of company unity - morale is generally low across departments. There is also no consistency in the treatment of employees - some are allowed to 'get-away' with certain activities, while others are not. HR is a joke - very unorganized - it's not made clear who in the department is responsible for what. Everything is outdated. Overall, this company needs a complete overhaul.

    Advice to ManagementAdvice

    The bottom-line may be about revenue, but remember that the employees' happiness is directly related to the quality of your products and services, and also how hard and long they're willing to work for your company.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Nepotism at its worst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing in Charlotte, NC
    Former Employee - Marketing in Charlotte, NC

    I worked at Baker & Taylor full-time (more than 3 years)

    Pros

    Great way to learn about the dwindling book industry.

    Cons

    Management lacks direction. People in key positions are there because they have a connection to the current CEO not because they are experts in their field. The environment is very hostile and unwelcoming for anyone outside of that inner circle. Far too much time is spent on office politics. Turnover is high except for the handful of people who have been there 20 years. The computer systems and IT department are 10 years behind but they believe they are cutting edge. The company has a history of being sold and works the numbers to look good on the market. Their book and video business is dying and this company is suffering from lack of leadership. I would not recommend this to anyone unless you are just counting the days to retirement.

    Advice to ManagementAdvice

    These managers would never accept advice. They believe everyone else is the problem as a revolving door of people come and go. They enjoy playing the blam game, they are not capable of improvement.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 3 people found this helpful  

    Interesting work, terrible environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Bridgewater, NJ
    Current Employee - Anonymous Employee in Bridgewater, NJ

    I have been working at Baker & Taylor full-time

    Pros

    Baker & Taylor still plays a major role in the publishing world and working here offers a great opportunity to learn the industry and get to know publishers.

    Cons

    Benefits are absolutely horrible. VERY minimal vacation time, no paid sick days, and barely any holidays recognized. Employees are forced to use vacation time if they can't get to work in 2 feet of snow, and are mostly not given the opportunity to work from home in such cases. There's an atmosphere of secrecy and elitism that prevents intelligent, valuable employees from contributing to the success of the business. A select few in upper management hold all of the power and do not show any respect for the individuals who run the business for them. A truly demoralizing place to work.

    Advice to ManagementAdvice

    Learn to respect the people that you work with. Consult with the people running your business before you make major business decisions. Be respectful of other people's schedules - attend the meetings you say you will attend, or let people know you're not available. Simple courtesies would go a LONG way and are sorely lacking.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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