Banana Republic

  www.bananarepublic.com
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Banana Republic Reviews

Updated Jul 9, 2014
All Employees Current Employees Only

3.2 769 reviews

72% Approve of the CEO

Banana Republic President Jack Calhoun

Jack Calhoun

(318 ratings)

61% of employees recommend this company to a friend

Review Highlights

Pros
  • Great discount to use over 3 brands(Banana Republic, Old Navy & Gap) (in 101 reviews)

  • Employee discount is a nice perk (which applies or other Gap related companies) (in 93 reviews)


Cons
  • Pushing credit cards is the only thing corporate is worried about (in 87 reviews)

  • Employee raises were given once a year, but they cap sales associates in the Factory Stores at (in 38 reviews)

More Highlights
71 Employee Reviews Back to all reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    It was among the worst jobs - but things have changed since then... apparently

    Customer Experience Manager (Former Employee) Troy, MI

    ProsClothing discount is a pro... only if you like the brand.
    Good benefits and good salary for mid-upper management depending on store volume (better negotiate it well, because the pay increases were so low, they become insulting).

    ConsThe experience completely changes depending on location and who you report to.
    As a former Manager, my experience was awful back then, but former co-workers say it has improved since Regional and Gral Manager were changed.
    The work environment for Sales and Sales Support team members has always been terrible in my opinion, low pay, excessive expectations of service and statistics without offering a decent commision-in addition to the already low hourly... poor resources, insufficient floor coverage, lack of training, etc... makes it almost impossible to deliver a decent customer experience, for the associate and for the leader/manager as well.

    Almost inexistent possibility of growth.
    Basically inexistent pay increases.
    Complete lack of organization from Gral Manager and up.

    Advice to Senior ManagementIncrease hourly wages of the sales and support team, plus add some form of commission incentive as well, which will greatly improve the desire to fold your chino's wall perfectly or to "run like a chicken with the head cut off" to help multi customers at a time.
    BTW the extra dollar for each Banana Card sold is not the most motivating tool for the associates or for managers to drive their teams.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Ugh.

    Sales Associate (Current Employee) Seattle, WA

    Pros50% discount, 10% discount at gap and old navy, 10% discount from sale items. That's about it.

    Cons-Miscommunication within all levels of business
    -Skewed/ unrealistic ideas coming from corporate (Embark! program piloted at my location; too many features for simple selling ON TOP of meeting credit card sales goals for the month),
     -Aggressively pushing sales and credit card sales ON TOP of changing our target customer from someone older to a younger demographic.

    Advice to Senior ManagementIt's great that Gap focuses on giving employees the power to make customers happy,with minor things most companies should do, but there are too many programs happening at once. Streamline your approach to save your nosediving sales; all the stress on your employees makes it difficult to keep your customers happy. Don't constantly bombard your customers with loyalty programs either, it's off- putting to most of them. With all the chaos within higher management, it seems like Gap and Banana have gotten a skewed perspective on their customer needs.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Good ole boys club

    Anonymous Employee (Former Employee)

    ProsCouldn't find a good reason that's why I left. I was disappointed about the volunteer program great programs hard to get non profits there money

    ConsLong hours no work life balance. Poor pay. Discount isn't so great. Customer often can get the same deal or better. Leadership is able to steal very easy and nothing is done about it. Favoritism is very apparent and promotions are not on performance

    Advice to Senior ManagementListen to employees when they give you a heads up about stealing and poor performance.

    No, I would not recommend this company to a friend

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    Retail

    Anonymous Employee (Former Employee)

    Prosits a job for college students

    ConsDisorganized, bad scheduling, low pay

    Advice to Senior Managementtreat employees better

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    okay

    Sales Associate (Former Employee) New York, NY

    ProsI Loved the discount and clothes

    Conspay was terrible and management was condescending

    Advice to Senior ManagementTry being nice for a change

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Horrible experience

    Management (Former Employee) Atlanta, GA

    ProsThe discount is the best thing going for them

    ConsDistrict level leadership incompetent. The whole job is folding clothes and harassing customers for Banana Republic credit cards

    Advice to Senior ManagementStop treating employees in Atlanta, Georgia like slaves

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    CORPORATE GREED

    Brand Ambassador (Former Employee) Beverly Hills, CA

    ProsSOME ASSOCIATES AND MANAGERS WERE NICE TO WORK WITH. good Discount but pay is so low regardless of experience and hours are random and unreliable, to have any kind of real income. If you want a g0od discount and nothing else matters to you, rather you don't need a salary, or if you have never had a job before then you might not mind it.

    ConsThere are many, but the main problem with this company is that the CEO and top execs do very well at their employees expense. Poor salary, and they don't tell you that you are expected to come in at 6:00 AM to clean the toilets and mop the floors? They hire no one else to prep and remodel or even do any kind of janitorial work? Employees are expected to do this? I believe janitorial services are unionized and salaries are more than they pay their sales people and managers. They do not hire anyone full time so they do not have to guarantee any hours or pay any benefits, and they don't have a proper break room for employees, since the managers often choose to hold meetings there when they want, also no parking, so you spend every break and lunch moving your car, they have a weird system where you are not supposed to be commission based, or that your sales should matter, so they may have you doing something else always, while they have others ring up sales. In spite of the no commission they still pressure you and threaten you to "get in the customer's face" a quote by the top manager. They are big on pressuring you to sign people up for charge cards and if you don',t they really penalize you, actually the manager always threatened as a tactic to punish you... his management style, he had obvious favorites, and was very unprofessional, the previous manager was much different however. I can't imagine people who have worked for other companies are very happy to stay with this company for any length of time, especially if they have had the same positions anywhere else? There is a permanent "help wanted" sign in the window and they are always hiring lots of people while not giving employees that have been with them for some time any hours--they want total flexibility and this is how they get it. I do imagine each atmosphere differs between managers and their professionalism, but this is a company that does not seem to want to attract the best and the brightest in their field? They show no loyalty or respect to their employees, and even not working there, its a difficult thing to see.

    Advice to Senior ManagementMake sure your managers are professional and can show respect for others, as well as being emotionally mature! Pay your employees better, offer benefits to keep them--the best people are the old timers that were grandfathered in with full time benefits. They are successful because they know their jobs and the company well from their years of experience there, and as a familiar face that makes them feel like valued customers and friends--That is what creates a good client base, and loyal shoppesr. A little goes a long wa, so. keep your employees happy, and your customers will be happy, and stop the bargain basement game unless you're haapy with that image, but as someone that worked there, it attracts more shoppers that people don't want and that never spend and just cause more trouble and mess going through sales racks that you have to pay someone to try to keep up. An occasional special is appreciated by most customers, but the endless guess the price today game is exhausting and irritating and just cheapens the shopping experience. So decide what kind of business you want to attract? Also maybe spending some time putting a personal training manual together for new employees, so they have something to refer to in their off time, and trying to keep those then more knowledgeable employees, even better! Less time and money being spent on the endless cycle of new employees that will only cost you more money in the end, and money saved can go for raises to existing staff to keep them!

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Dead End

    Cashier (Current Employee)

    ProsLove most of my co-workers. Flexible hours that work with my school schedule. Employee discount is the best part of this job, but they don't pay you enough to afford the clothes, even with the discount.

    ConsManagement doesn't care about its employees, they expect you to be available everyday all day like a full time employee but they don't give you hours. When issues are brought to their attention nothing is ever done. Managers don't communicate with each other, so messages that should have been passed around never are. They play favorites. There is no room for you to move up in the company.

    Advice to Senior ManagementPay more attention to your employees when they voice concerns. If you treat your employees better your store would have better results.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Horrible

    Sales Associate (Former Employee) Los Gatos, CA

    ProsJust the company discount, that's all.

    ConsI worked at the BR in Los Gatos, California

    This is the first job that I felt so angry and treated very poorly, and the very first job I ever walked out from. A manager pulled me aside and told me that co workers were telling her that I was not doing ANYTHING at the store. These people are one to talk because all they do is either hide in the fitting room or a corner of the store gossiping non stop. It is true what a former co worker told me before he left the next day when I started working: That the workers don't give a s*** about customers but only BRC's all day long.

    I only worked here for a month and these co workers do nothing but complain about things about me that is not even true.

     Daisy who worked in Stock has got to be the rudest person I ever met. All she did was gave me dirty looks and one time she shoved me without apologizing to me in the fitting room.

    The one thing I do not understand is if the co workers had a problem about me, why don't they say it to my face? They told another manager that I never asked any of them if I needed help with anything which is a flat out LIE. I rarely asked any of them if they needed help because there were times I was all alone on the floor and the co workers who are supposed to be on the floor are either gossiping or hiding in the fitting room.

    I have gotten complaints from customers saying that they feel so pressured about associates telling them about applying for a BRC. EX: "You know you are the third sales associate who asked me if I'm shopping for a BRC card. And you know what? I don't feel like applying for a card, I have enough already, and I'm just browsing. You people advertise the card inside the fitting room as well, hanging on a hanger, and framed on the wall and at the cash registers. I feel very pestered and I and other customers should be pressured and pestered about getting a credit card plenty of times when we see you guys already advertising this card all throughout the store."

    Also the most hurtful thing that this company has ever done to me was when it was Friends and Family, the managers promised to help me set up my email and send out Friends and Family coupon codes to 20 of my friends/family. Instead, I had to work two days straight ON-CALL during Friends and Family last week, helping the associates with their friends and family and not mine, because management did not touch base with me in helping me with my Friends/Family coupons.
     I have never felt so humiliated in my life and it's your company's loss for losing a worker AND a customer like me. It's sad and disgusting.

    Advice to Senior ManagementMore customer service and less pressure towards customers with a BRC card. Hire better caring staff as well. Your one minute meeting/check in emails/newsletters are always misspelled. How comical.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    terrible

    Sales Associate (Former Employee)

    ProsNice people. Good discounts. Nice clothes.

    Cons-BORING
    -If you are a sales associate expect to stay that
    -all you do is fold clothes
    -managers treat you like a child
    -short breaks
    -good luck with getting a raise

    long story short, don't work here.

    Advice to Senior ManagementMaybe if all of you communicated there wouldn't be caos.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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