Bancsource

  www.bancsourceinc.com
  www.bancsourceinc.com

Bancsource Reviews

Updated December 8, 2014
Updated December 8, 2014
12 Reviews
2.0
12 Reviews
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  1. 2 people found this helpful  

    Overworked, underpaid, underappericated.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Service Engineer in San Bernardino, CA
    Current Employee - Field Service Engineer in San Bernardino, CA

    I have been working at Bancsource full-time (more than an year)

    Pros

    Decent beginning wage, weekends off (depending on what areas/equipment is assigned), company car, gas card, laptop, phone, get paid 40 Hrs whether or not you work. You work from home. Get paid to drive to and from work.

    Cons

    They will never give you a raise, health benefits are expensive, no 401k, no real chance to move up, every call is the most important call, so they'll ask you to move mountains and do them a favor and get it even though you are done for the day. Or if someone is out you have to drive ridiculously far to cover that area. And that can happen anytime. Than when you do all that and pay your dues, they quickly forget all that when you ask for a raise more than a year later.

    ALOT of far driving too. Gets old after awhile. Another thing too many cooks in kitchen so to speak. Somebody will drop the ball somewhere and a customer is not happy so you'll get contacted by everyone to drop whatever you're doing no matter where you are, and run and fix the issue. So that leads to a lot of duplicate driving and having to go back the opposite way just to come back later.

    Advice to ManagementAdvice

    Try to appreciate the ones who help satisfy the customer. Don't be so tight on raises, make it easier to advance. Offer some sort of retirement. better benefits.

    Recommends
    Neutral Outlook
  2. 1 person found this helpful  

    Frustrating company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Engineer
    Current Employee - Field Engineer

    I have been working at Bancsource full-time (more than 8 years)

    Pros

    Gain lots of experience on working on various types of equipment; other than it's better than not having a job at all, there are no other Pros.

    Cons

    Mediocre benefits; company doesn't match 1 thin dime on 401K, expensive health insurance, unrealistic expectations of employees, no employee reviews, management's first response is to write employees up and ask questions later; bad leadership; management tends to lead by terror and threats of losing your job or getting a salary cut instead of encouragement and mentoring, they sign contracts with customers promising service until 10:00pm at night in some cases, then come down hard on you for getting overtime. Lack of communication between departments turns things into a 3 ring circus every day when trying to find answers to problems, the office staff obviously hates their jobs as much as the field personnel do, as it comes across in "attitude" on the telephone from the call center and tech support, when traveling out of town for business they allow ridiculously small amounts for food: $10.00 for breakfast, $12.00 for Lunch, $18.00 for dinner and the amount of paperwork and hoops you have to jump through to get reimbursed. Overtime requires lengthy explanations and redundant proof. You spend more time talking about what you did to a machine versus what was actually done, illogical and pointless internal company software.

    Advice to ManagementAdvice

    Communicate with and to your employees more. If you want to retain the brightest and the best you're going to have to be willing to pay them more and stop the war between sales and service. Stop being cheap and spending a dollar to save a nickel. Spend some money and upgrade your databases and call paging system.

    Doesn't Recommend
    Neutral Outlook
  3.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Employee in Chicago, IL
    Current Employee - Employee in Chicago, IL

    I have been working at Bancsource full-time (more than an year)

    Pros

    Plenty of different types of equipment to work on if your willing to learn BancSource is willing to train. Plenty of freedom, if you like driving a lot this is defiantly the job for you. We all work as a team if someone needs help there are plenty of people who will drop what they are doing to give you a hand. Company provides car, company gas card for company use only, cell phone, laptop, tablet. Tools Provided.

    Cons

    PTO if you don't use it you loose it, PTO does not roll over to the next year... Company cars are very small for the load they ask us to carry. GPS trackers in cars. Pays us for FLM but expects SLM.

    Advice to ManagementAdvice

    Pay us what we are worth getting paid FLM pay when I do both FLM and SLM.

    Recommends
    Positive Outlook
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  5. 1 person found this helpful  

    Management does not appreciate your efforts

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Engineer
    Current Employee - Field Engineer

    I have been working at Bancsource full-time

    Pros

    Independence, No 2 days are the same, Company Vehicle

    Cons

    Lack of training, Level 2 not much help, No part availability, Long hours
    They have the most clueless HR department ever.

    Advice to ManagementAdvice

    Follow your own advice and fix it the first time.

    Doesn't Recommend
    Negative Outlook
  6.  

    Company With A Great Concept

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bancsource full-time (more than 10 years)

    Pros

    Bancsource has a great business concept of being a great service company for financial and non financial equipment. Bancsource has the personnel and proven track record to exceed customer expectations.
    Bancsource has transitioned from a item processing equipment repair company to a service company for all equipment.

    Cons

    Changes in industry has made the last few years challenging for personnel, training to support changes, pay and benefits. Bancsource continues to make adjustments to improve.

    Advice to ManagementAdvice

    Empower personnel to make decisions at all levels.

    Recommends
    Positive Outlook

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