Banfield Pet Hospital Reviews

Updated July 23, 2015
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Banfield Pet Hospital President & CEO Tony Ueber
Tony Ueber
29 Ratings

Pros
  • 3 free wellness plans for your pets (in 47 reviews)

  • Good place to work, it is nice to work with animals (in 18 reviews)

Cons
  • Long work hours which can interfere with work/life balance (in 18 reviews)

  • Having to go over wellness plans with clients who will not benefit from them (in 22 reviews)

More Pros and Cons

92 Employee Reviews

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  1. Do not work here

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Service Coordinator in Bowie, MD
    Former Employee - Client Service Coordinator in Bowie, MD

    I worked at Banfield Pet Hospital full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The animals were the only benefit to working here.

    Cons

    Low pay for the amount of work, did not train fully was there for 4 months and was thrown right into it not finishing training. The staff never showed up or did their job resulting in staff performing duties they knew nothing about. The staff was unprofessional and lacked management training as well. The icing on the cake was when an employee took a picture of me from behind and put it on the internet and management took 2 weeks to address the harassment and didn't make me aware of what was going on. The staff was dirty and didn't properly clean. Animals were kept in cages all day in their feces. Staff gave vaccinations and treatment that was false. Long hours.

    Advice to Management

    Manage better and pay attention to your unprofessional employees.


  2. Helpful (2)

    Let us do what we were hired to do!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Practice Manager in Gurnee, IL
    Current Employee - Practice Manager in Gurnee, IL

    I have been working at Banfield Pet Hospital full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Good people and I believe in the mission of the company. Good opportunity for advancement of you are willing to put in the time and effort.

    Cons

    Horrible work/life balance. Hospitals are horribly understaffed which results in people working multiple positions and affecting hospital cleanliness and quality of work. Instead of letting managers run the business they cut labor so drastically that Practice Managers and Doctors end up doing the work of Vet Techs and CSCs which doesn't allow them to do what they are meant to (drive business, coach and train associates, etc). Banfield also doesn't offer competitive salary for technicians which makes it difficult to hire people with experience.

    Advice to Management

    Let your people do what they were hired for. It's part of our Q12 "I have the opportunity to do what I do best every day". Understand that sometimes you need to spend money to make money. Hospitals can't run at peak performance when we are running one tech and one doctor a day to control labor spending. Close on holidays/ and or close slower locations. I manage a smaller hospital and I spend more money on labor than I make from seeing appointments on holidays. It kills morale and is a waste of resources. Have pay incentives for experienced/licensed technicians or we are going to keep attracting inexperienced techs who stay for a year to get experience then leave for higher paying positions at private practices or emergency facilities. Make field leadership spend more time in hospitals! I am lucky if my field director visits twice a year. Better yet make it a requirement that they work in a hospital as a csc or tech at least once a quarter so they understand the day to day workings of a hospital (since it seems like most field leaders have never worked in a hospital before and don't understand what it's like). Stop telling people that they are replaceable. Again it kills morale and makes us feel like we have no job stability. Have more structure! There needs to be better structure for accountability!!! I called and spoke to Associate a Relations regarding a concern with an associate (that would have resulted in termination at any of my previous jobs) and was told that I should just have a "seek to understand conversation"...seriously? But then field directors will skip the steps that are supposed to exist and put people on finals without any prior documentation for hospital performance the first time the hospital misses a metric. So many problems...fix them....


  3. CVT

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Banfield Pet Hospital full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Ability to possibly transfer to another location if relocating. Reimbursement of some CE and CVT renewal. Flexible schedule possibility.

    Cons

    It is corporate and makes it hard to practice good medicine. Health insurance is costly. Very few opportunities for advancement. They hire management with no veterinary experience. Horrible employee discounts on pet care as compared to other places. Open on most holidays but unable to get ahold of home office on holiday's when you are likely to need them.

    Advice to Management

    Hire people with a veterinary background for management positions.


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  5. Pet nurse

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pet Nurse in Austell, GA
    Former Employee - Pet Nurse in Austell, GA

    I worked at Banfield Pet Hospital

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Helping pets in need. Learning pet medicine

    Cons

    The doctor was a complete nightmare and hated women


  6. This company was awful.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pet Nurse in Buford, GA
    Former Employee - Pet Nurse in Buford, GA

    I worked at Banfield Pet Hospital full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    What's better than working with animals all day?

    Cons

    Poor management, and feels more like a sales job.


  7. Helpful (2)

    Former Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Practice Manager in Houston, TX
    Former Employee - Practice Manager in Houston, TX

    I worked at Banfield Pet Hospital full-time (More than 10 years)

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    This was a great place to develop the skills needed to advance my skills in operations management. I was able to build relationships with fellow managers and share great ideas.

    Cons

    Inconsistent directives, lack of communication with FD and MD, poor work schedules and reduced bonus potential, corporate politics and lack of opportunity for advancement, numbers driven

    Advice to Management

    Ask for more authentic feedback not just the yearly engagement survey, hold Doctors accountable for their actions, hire field leaders who actually have worked in the veterinary field


  8. Practice Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Banfield Pet Hospital

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The company offers good benefits and paid time off.

    Cons

    Making more money and seeing more pets is a priority over associate well-being and patient care.

    Advice to Management

    If patient care is your number one priority, don't work for this company. This job is more suited for someone with a non-veterinary, finance background.


  9. chief of staff veterinarian

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Banfield Pet Hospital

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Busy hospital is great for case load and learning and opportunity. The position is what you make of it. A great staff can make all the different, but it can be difficult to cultivate one. Great job for just out of school, but the lure for the longterm is poor.

    Cons

    staff turn over, support from area leadership is sporadic. Pay is too low for responsible they deman. hours are too long for pay

    Advice to Management

    I feel sorry for management as they are always putting out fires rather then developing staff. I think medical management means well. I do not think business management is at all concerned with people or staff. There is no balance between the two and this battle is constantly palpable


  10. Helpful (1)

    Very assistant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Veterinary Assistant in Largo, MD
    Current Employee - Veterinary Assistant in Largo, MD

    I have been working at Banfield Pet Hospital full-time

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Most of the people are great to work with and you for my amazing friendships.

    Cons

    The pay is low, I recommend for anyone who is just starting out work and wants to be challenged for minimum payment. Benefits are not great. Hours are extreme.

    Advice to Management

    All about covering up for themselves rarely are they interested in the well-being of their employees .


  11. Helpful (1)

    my opinion.

    Former Employee - Veterinary Technician in Chicago, IL
    Former Employee - Veterinary Technician in Chicago, IL

    I worked at Banfield Pet Hospital (Less than a year)

    Pros

    They pay a little more than other vets.

    Cons

    you still have to work weekends, because they are open everyday. the problem with the location I was at was they had a dog trainer training me for a vet. tech. job and she could not answer any questions when I asked.



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