Banfield Pet Hospital

www.banfield.com

Banfield Pet Hospital Reviews

Updated January 25, 2015
Updated January 25, 2015
323 Reviews
3.0
323 Reviews
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Banfield Pet Hospital President & CEO Tony Ueber
Tony Ueber
105 Ratings

Review Highlights

Pros
  • Full time benefits are good with insurance, free wellness plans, discounts (in 47 reviews)

  • Being able to work with animals, client relationships, learning experience (in 18 reviews)


Cons
  • Everyone has different goals and the work-life balance at Banfield is non-existent (in 18 reviews)

  • They want you to sell wellness plans so they can take clients money (in 22 reviews)

More Highlights

70 Employee Reviews Back to all reviews

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  1.  

    Concerned about selling

    Former Employee - Vet Tech
    Former Employee - Vet Tech

    I worked at Banfield Pet Hospital

    Pros

    People were friendly, PTO for all level of employees

    Cons

    Very gossipy, also very concerned about selling products and meeting quotas. I am not a retail person and banfield is very much retail medicine. If you don't have the right personality they will try to get rid of you.

    Advice to ManagementAdvice

    Be more open to different training techniques. If you do not learn the way the modules are set up you are screwed unless the team at your hospital are willing to help you out.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    They really care

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Banfield Pet Hospital

    Pros

    Great benefits, flexible schedules for students, great learning, high quality medicine, wellness plans are great

    Cons

    Focus to much on the business and not on the care.

  3.  

    Better off in private practice!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Banfield Pet Hospital full-time (more than 5 years)

    Pros

    Started as a part time job in college, was decent for that stage of my life, but the only "lifers" I knew in the hospital environment- including many of the non-charter veterinarians, were under-qualified and some were completely incompetent! Loved that there were opportunities for relocation and to help in other locations.

    Cons

    Senior level (field) management changed frequently and was more often than not incompetent. Many of the field directors had no experience in the hospital setting and it was a complete joke! I had to deal with customer complaints on an almost daily basis due to recommendations for things that were really not necessary and for poor education on their "wellness plans." VERY low pay, poor benefits. They attempt to practice "cookie cutter" medicine.

    Advice to ManagementAdvice

    Treat the field employees as half as valuable as those in CTS. It quickly gets old being treated as "second glass citizens." Get some experienced field leadership in the hospitals again. You cannot practice medicine in a bubble.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Great workplace to acquire technical skills, but will consume your personal life and is not a long-term workplace.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Veterinary Assistant
    Current Employee - Veterinary Assistant

    I have been working at Banfield Pet Hospital full-time (more than a year)

    Pros

    Fast-paced, with a large patient load
    Variety of clients and pets
    Focus on preventive care
    Freedom to acquire new technical skills
    Freedom to educate clients and work on soft skills when talking to clients
    Usually can take on as much responsibility as you are willing to acquire
    Average to good hourly pay for non-certified VA's and VT's

    Cons

    Long, UNPREDICTABLE hours and NO PERSONAL LIFE as a result. Late nights, weekends, and holiday hours. If this is a problem, you should tell your hiring manager right from the start and hope for the best with scheduling.
    No appreciation for the work you put in, and very small raises despite growth/contributions to the company.
    Often, you'll work alongside other less skilled, less educated, and/or lazy coworkers, who will be getting paid as much or more than what you are being paid.
    Corporate environment. A consistent, strong focus on #1... PROFIT. The company will use and abuse anyone or anything necessary to meet financial goals. This means even as much as you try, clients and pets frequently will not get the care they deserve, because they are not the primary focus of this company. This also means that you as an employee will be used up and thrown away (or you'll decide to leave when they wear you down so much you can't take it anymore). Yes, a company must make money to continue helping people and pets, but this company has had continued long-term growth. Money would follow if clients and pets were the primary concern.
    Which leads to my next con... high turnover. Extremely high turnover.. for associates, for doctors, and for clients. So, by the time you get used to working with someone, or after you've made friends, or after you've put in hours of your time training someone new, or tried to provide a great client experience/bonded with a client... they will leave just as soon as it becomes apparent that nobody in this company truly appreciates them.

    Doesn't Recommend
    Neutral Outlook
  6.  

    High pace environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - PetNurse
    Former Employee - PetNurse

    I worked at Banfield Pet Hospital

    Pros

    You will learn a lot.

    Cons

    May not receive the best training.

    Advice to ManagementAdvice

    Pay vet techs more.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Associate veterinarian

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate Veterinarian in Phoenix, AZ
    Current Employee - Associate Veterinarian in Phoenix, AZ

    I have been working at Banfield Pet Hospital full-time (more than 5 years)

    Pros

    Good quality of medicine. Great preventative care practice and good anesthesia protocols. Multiple locations throughout the country with the ability to transfer locations if needed

    Cons

    Management can be frustrating. They typically hire people with no veterinary experience to both manage individual hospitals and regions. Lots of emphasis on selling wellness plans. Little opportunity for advancement or pay increases. Merit increases in pay are not offered and there is no reward for doing quality work as a result there is high staff turnover

    Advice to ManagementAdvice

    Value your employees and mentor people for advancement. Promote from within instead of higher individuals with no experience for management

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    So-so

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Veterinary Assistant in Jacksonville, FL
    Former Employee - Veterinary Assistant in Jacksonville, FL

    I worked at Banfield Pet Hospital part-time (more than 3 years)

    Pros

    Medical Training was good. Schedule flexibility.

    Cons

    Hours are long. Jiffy lube of veterinary medicine. Low pay.

    Advice to ManagementAdvice

    Pay techs more. Avoid turnover rate.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Banfield Pet Hospital Response

    Nov 28, 2014Manager, Talent Acquisition Systems

    Thank you for taking the time to add your comments. We'll work on this.

  9.  

    Sounded fun but ended up being draining

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Banfield Pet Hospital

    Pros

    Working only 3.5 days each week, uniform scrubs provided to you, helping pets sick or healthy

    Cons

    Unorganized, training takes over 6 months because trainer is just a regular vet assistant like me with no pay raise, never hit 35 hrs even, send people home early to keep the pet to worker ratio even, wrestling pets to get blood and bruising my body from big pets

    Advice to ManagementAdvice

    GO TO WORK. I NEVER SEE THE CHIEF OF STAFF DOCTOR OR THE PRACTICE MANAGER. And the regular DVMs cant run the place....

  10. 1 person found this helpful  

    A place to learn the ups and downs of animal medicine at a fast pace.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Veterinary Assistant in Chicago, IL
    Current Employee - Veterinary Assistant in Chicago, IL

    I have been working at Banfield Pet Hospital full-time (more than 3 years)

    Pros

    Great hands on with animals, learn alot about medicine and how it applies to specific ailments, training both physically and through media, hands on with surgeries, exposed to different breeds of dogs and cats, working with medical data software

    Cons

    Working 10+ hours most week days and weekends, fast pace, unfair pay, pay increases by the cent, moving up in the company is rare, physically demanding, high turnover rate, not getting enough paid hours, pushing services on clients to increase numbers for the company in order to have enough hours to work.

    Advice to ManagementAdvice

    Make time for your employees to have a viable life. Pay your nurses more money to compensate for sacrifces of the job. Many nurses enjoy the job but are not being valued with the time and money deserved.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    No reason to stay at long-term

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Service Coordinator (CSC)
    Current Employee - Client Service Coordinator (CSC)

    I have been working at Banfield Pet Hospital full-time (more than 5 years)

    Pros

    Basically free pet care. Able to learn a LOT. Depending on the hospital location, can get a lot of experience with high volume, which translates nice onto a resume. Company is usually pretty good about time-off requests. They are willing to be flexible with hours if a family emergency comes up. Being in such a close, tight-nit environment, it can be fun coming to work if you get along with your co-workers. The Wellness Plans they offer really are an amazing way to save money for puppies and kittens (glad I know about them for the future!).

    Cons

    Raises are ridiculous. Employees are just a bunch of sheep to the higher-ups in corporate. We don't have a lot of say in what goes on in our own hospital. We just do what corporate tells us. No real incentive to stay for a long period of time. Raises don't get better the longer you're there and there's not really any opportunity for bonuses or anything. Don't have a good strong training program. Will take years to actually fire someone, even if the entire staff is aware of the problems. There is a lot of drama, both with co-workers at the hospital (mostly women in a small environment with 12 hour shifts) and with corporate. Things can be very hush-hush and we just have to do what corporate says. Banfield states that they will treat your pet like family, but apparently only if your family has enough money. We can never see too many clients, even if that means making people wait hours for an exam, lowering our quality of care, and being downright embarrassed of your place of employment.

    Advice to ManagementAdvice

    Somehow close the major gap between corporate and hospitals. Increase raises/bonuses with longevity. Somehow make employees feel that they actually matter and aren't just another worker who could easily be replaced.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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