Banfield Pet Hospital

www.banfield.com

Banfield Pet Hospital Reviews

Updated January 26, 2015
Updated January 26, 2015
323 Reviews
3.0
323 Reviews
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Banfield Pet Hospital President & CEO Tony Ueber
Tony Ueber
105 Ratings

Review Highlights

Pros
  • Full time benefits are good with insurance, free wellness plans, discounts (in 47 reviews)

  • Being able to work with animals, client relationships, learning experience (in 18 reviews)


Cons
  • Everyone has different goals and the work-life balance at Banfield is non-existent (in 18 reviews)

  • They want you to sell wellness plans so they can take clients money (in 22 reviews)

More Highlights

78 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Stepping stone in starting a career in veterinary medicine.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX

    I have been working at Banfield Pet Hospital part-time (less than a year)

    Pros

    The hospital was a team so it was exciting to be a part of it.

    Cons

    The company goes through a lot of changes. The manager at my location was extremely rude and nit picky about absolutely everything.

    Advice to ManagementAdvice

    Should worry more about the care given to pets more than the numbers.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    A Good Beginner Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Veterinary Assistant in Darien, IL
    Former Employee - Veterinary Assistant in Darien, IL

    I worked at Banfield Pet Hospital (more than a year)

    Pros

    -Opportunities to learn as a veterinary assistant especially if you are prepping for vet school
    -Worked with a great team of people who genuinely cared about their client's pets

    Cons

    -Low hourly pay
    -Employees made to push the Wellness Plans (which are overkill for people's pets and usually go unused)

    Advice to ManagementAdvice

    -Increase hourly wages to a living wage- many of the people I worked with could barely pay their bills and they were mature adults who consistently worked hard.
    -Consider offering benefits to part-time employees, or even just the option of partial coverage.
    -The Wellness Plans make Banfield look like they're profit-hungry and production-based medicine never helps anyone. Separate yourselves from VCA and don't push these as hard.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Good Company, but has become too big

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Practice Manager
    Former Employee - Practice Manager

    I worked at Banfield Pet Hospital

    Pros

    Benefits package is great, good chance to learn

    Cons

    corporate medicine is an oxymoron.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Ok company to work fir

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Veterinary Assistant in Minneapolis, MN
    Current Employee - Veterinary Assistant in Minneapolis, MN

    I have been working at Banfield Pet Hospital full-time (more than 8 years)

    Pros

    Fairly good benefits, accrue PTO all the time plus quarterly PTO, structured training program for new hires, good medicine and access to quality equipment, free wellness plans for employee pets

    Cons

    Retail hours, very money driven, poor pay for technicians with limited opportunity for pay increases, no discount for employee pets, management can be poorly trained and not helpful

    Advice to ManagementAdvice

    Pay your techs more-we are the backbone of this company!

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Not worth the stress

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Banfield Pet Hospital

    Pros

    Great pay, and associate benefits (long & short term disability, 401K). Able to transfer to another location with ease.

    Cons

    Lack of communication & training of field leadership & hospital management when rolling out a new project, causing a lot of confusion. Finger pointing begins once things start to go wrong, all leading to on site management. Always short staffed with doctors, making it hard for management to keep up with goals and expectations. Doctors and management are usually at odds because of this.

    Advice to ManagementAdvice

    Restructure necessary from the company & downwards in order to maintain the principles consistent.

    Doesn't Recommend
    Neutral Outlook
  7.  

    Veterinary Technician and CSC

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Veterinary Technician and CSC in Phoenix, AZ
    Former Employee - Veterinary Technician and CSC in Phoenix, AZ

    I worked at Banfield Pet Hospital full-time (more than 3 years)

    Pros

    Worked with an amazing team at the hospital I worked at. Was able to see all sorts of cases from vaccine apts to emergencies Banfield gave me much knowledge in the veterinary field.

    Cons

    Is a corporate company so they work like a factory wanting you to see at least 40 pets per doctor and meeting your daily quotas for wellness plans. At times was upsetting due to the company only caring about the wellness plans and sales you've done rather than doing whats best for the pet at the time of that visit.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Good pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Banfield Pet Hospital

    Pros

    Working with animals was nice.

    Cons

    Hours of operation wasn't that great.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Coordinator in Greensboro, NC
    Current Employee - Customer Service Coordinator in Greensboro, NC

    I have been working at Banfield Pet Hospital full-time (less than a year)

    Pros

    Banfield focuses on preventive care to help better the life of pets. The wellness plans they offer are a great feature. Supposedly, there is a lot of room for growth within the company. Office culture is supportive but chaotic at times, depending on daily patient load.

    Cons

    Pay could be better.

    Advice to ManagementAdvice

    See above

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Not the greatest employer

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Banfield Pet Hospital

    Pros

    My practice manager was very laid back when it came to time-off. Just notify him a week in advance in the little book and he would plan the schedule accordingly.

    Cons

    Everyone was very catty and "cliquey". The nurses didn't understand how hard the CSC's worked and would give us attitude if appointments were double-booked; even though it was the DOCTORS that did it.

  11.  

    Decent company, great place to get experience in the Veterinary world.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Pet Nurse/Client Service in Greeley, CO
    Former Employee - Pet Nurse/Client Service in Greeley, CO

    I worked at Banfield Pet Hospital full-time (more than a year)

    Pros

    There were good protocols in place for everything from checking in clients to giving vaccines, so its very easy to learn the proper technique. The standards at Banfield were very stringent, at least in my experience, and this allowed a level of confidence in the job which was easily felt by the clients who were entrusting the care of their animal to you.

    Cons

    Banfield is a national chain and is often individually owned by a veterinarian, as it was when I worked there, which can make it difficult to meet certain standards and expectations in a particular area. The way things were set up, in order for the independently owned clinic to keep all of it's profits, pre-paid services had to be used on site so there was a great deal of pressure put on employees to push clients into using all of those services. It often seemed close to harassment as we called and sent letters to clients urging them to come in for service.

    Advice to ManagementAdvice

    I would recommend that the approach to unused services is toned down so as to be less of a harassment of the clients.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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