Banfield Pet Hospital Reviews

Updated June 24, 2015
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Banfield Pet Hospital President & CEO Tony Ueber
Tony Ueber
20 Ratings

Pros
  • 3 free wellness plans for your pets (in 47 reviews)

  • Good place to work, it is nice to work with animals (in 18 reviews)

Cons
  • Long work hours which can interfere with work/life balance (in 18 reviews)

  • Having to go over wellness plans with clients who will not benefit from them (in 22 reviews)

More Pros and Cons

100 Employee Reviews

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  1. Banfield

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Service Coordinator in Greencastle, PA
    Current Employee - Client Service Coordinator in Greencastle, PA

    I have been working at Banfield Pet Hospital full-time (More than 3 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Affordable preventative Care
    Able to move around and learn all aspects of hospital
    Education- relationship with Penn Foster

    Cons

    Too much work with some many restrictions
    Work/life balance
    Hospital Politics
    Health Insurance Sucks

    Advice to Management

    Hire Managers that have vet medicine experience
    Pay employees more for extra responsibilities


  2. Client Service Coordinator

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSC in Fort Worth, TX
    Former Employee - CSC in Fort Worth, TX

    I worked at Banfield Pet Hospital (More than 3 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Free Wellness Plans that covered preventative care services for pets, insurance, 401(k).

    Cons

    Very corporate in way it's management and not many chances to move up the ladder in most hospital positions.

    Advice to Management

    Work on flexibility with clients as far as payments and wellness plan.


  3. Helpful (2)

    Banfield

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Banfield Pet Hospital full-time

    Pros

    Preventive Care at it's finest!

    Cons

    Work/Life balance can be tough


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    Banfield Pet Hospital

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Veterinary Assistant in The Woodlands, TX
    Current Employee - Veterinary Assistant in The Woodlands, TX

    I have been working at Banfield Pet Hospital full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Employee Benefits
    Human Resource Department
    Associate Discounts
    Associate Wellness Plans (3)
    Entry into the Medical Field
    Team Atmosphere
    High-Quality Animal Care
    Small Animal Practice
    Caring Veterinarians
    Access to Associate Resources
    Paid Time Off and Floater Hours
    Organized system for seeing Pets (ie. SBE)
    Full-Time and Part-Time associates
    competitive starting pay
    Entry-Level positions
    Can Start at $11.50 pr/hr (ask for $12)

    Cons

    Corporate Run
    Med-High Volume
    Primarily Female employees with some clinic drama and cliques
    Open 7-7 Mon-Sat and open 8-5 on Sundays
    Open all year long except Thanksgiving and Christmas
    No pay and a half on holidays (but you do get Floater Hours)
    After a year or two it is not uncommon for new associates to start at a higher pay than you due to better starting wages
    Poor yearly raises, especially in clinics with many associates as a set amount gets distributed between x-amount of associates

    Advice to Management

    There are many employees who do a very poor job of showing up for shifts. This causes stress and discontent with VA's and CSC's who are reliable, and makes them feel invaluable as employees. Also, the raises can be a joke, and there are MANY cases of new associates with no work-experience receiving pay higher than those who have been with the company for several years. Also, yearly pay increases are poor, barely covering the increased cost of living.
    Practice Manager typically do a good job, though I have heard of Managers at several locations (Magnolia location for example), that show favoritism towards long-term employees, and engage in bullying unfavored employees.
    My main concerns is upper level management that causes a lot of DVM turn-over due to inconsistent/constantly changing doctor scheduling, 45+ hour work weeks (Burn-out), very poor work-life balance, and not taking DVM recommendations into consideration especially when introducing new veterinarians into the practice.


  6. Veterinary Assistant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Banfield Pet Hospital full-time (More than a year)

    Pros

    Helping pets, new experiences every day, opportunities to move to new positions and to take on new duties, free pet wellness plans for employees (you just pay taxes on the value)

    Cons

    Very high turnover of staff, lack of significant training at times, high pressure sales, benefits are minimal, raises are very small

    Advice to Management

    The pay for hospital staff should be higher and training should be more structured. Also, although profit must be a priority, I don't feel that this is the right place for some of the high pressure sales tactics.


  7. veterinarian

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Veteriarian
    Former Employee - Veteriarian

    I worked at Banfield Pet Hospital part-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    good pay, benefits, continuing education

    Cons

    work long days, hard schedule, unskilled technicians


  8. Helpful (3)

    Over worked

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Banfield Pet Hospital full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Free wellness plans for your pets

    Cons

    Dr's are paid on salary, at the end of the year they are either given their salary or 20% of production from the year, whichever is more. This makes drs see more pets and over work their nurses. Nurses collect all samples, type all notes, prepare all medications, and clean the entire hospital. The Drs look at the pet and tell you what to diagnose.


  9. Great for entry level Veterinary field experience.. However, not somewhere to achieve long term goals.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Veterinary Technician in Houston, TX
    Former Employee - Veterinary Technician in Houston, TX

    I worked at Banfield Pet Hospital full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Excellent Veterinary Technician education/training for those seeking entry level experience. Lots of hands on educational opportunities. Great benefits.

    Cons

    Banfield cares more about profit than quality of care.. Not only in regards to pets/pet parents but associates as well. Extremely poor communication between management/associates. Associates are treated as expendable commodities resulting in a high turn over rate. My passion for quality of care,(pets/pet parents/co workers), was in direct conflict of Banfield of Passion for profit.(Banfield is owned by the MARS© Cooperation.

    Advice to Management

    Treating employees with respect and opening the lines of communication results in enthusiastic individuals who will strive to provide the highest quality of care, efficiency of hospital operations and therefore profitable relationships.


  10. Great benefits, but that's it

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Banfield Pet Hospital full-time

    Pros

    Great benefits, get health vision and dental, get lots a free services for up to 3 pets and big discounts, accumulate a lot of PTO. I currently work with a great team, but that has not always been the case.

    Cons

    You get chastised for not selling enough wellness plans, the yearly raises are a joke and I've never gotten a decent one, you have to play by the corporate office rules and your team has no say in how things are run.


  11. Veterinary Technician

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Veterinary Technician in Las Vegas, NV
    Current Employee - Veterinary Technician in Las Vegas, NV

    I have been working at Banfield Pet Hospital full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Great benefits, friendly work setting

    Cons

    Corporate atmosphere, will cut hours during slower times

    Advice to Management

    More consistency with hours



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