Bank of America

www.bankofamerica.com
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Bank of America Reviews in Florida

Updated February 9, 2015
Updated February 9, 2015
48 Reviews
2.0
48 Reviews
Rating Trends

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Bank of America President & CEO Brian T. Moynihan
Brian T. Moynihan
48 Ratings

Review Highlights

Pros
  • Excellent work life balance including remote work from home for certain positions (in 417 reviews)

  • They have a program called MyWork which allows you to work from home or from any location (in 223 reviews)


Cons
  • Work/life balance was a little tough but you are going to get that anywhere to be honest (in 180 reviews)

  • upper management failed to listen to the lower ranks often missing oppertuinitys (in 184 reviews)

More Highlights

48 Employee Reviews Back to all Reviews

Sort: Popular Rating Date
  1.  

    I actually loved my job and my customers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Punta Gorda, FL
    Former Employee - Customer Service Representative in Punta Gorda, FL

    I worked at Bank of America part-time (more than 5 years)

    Pros

    I had full benefits which I needed since I am single. I loved my manager and although firm but very fair.

    Cons

    after medical leave there was a new manager that for some reason took an instant dislike to me and for whatever reason in the three months she was there many people left our center.

    Advice to ManagementAdvice

    find out facts before you make certain people center managers. make sure they can accurately do their job.

    Recommends
    Negative Outlook
    Disapproves of CEO
  2.  

    Personal Banker

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Current Employee - Personal Banker in Fort Lauderdale, FL
    Current Employee - Personal Banker in Fort Lauderdale, FL

    I have been working at Bank of America

    Pros

    Working Hours. (if you work for a Financial Center that its close on Saturday)

    Cons

    High level of stress. if you are a sales person, thats the company to work for because it is all they care about. SALES AND SALES!!!

    Doesn't Recommend
    Disapproves of CEO
  3.  

    Changes are not always positive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager in Boca Raton, FL
    Current Employee - Assistant Manager in Boca Raton, FL

    I have been working at Bank of America full-time (more than 10 years)

    Pros

    Benefits are excellent. The main reason to stay with the bank.
    Resources.
    Tools available.

    Cons

    Shift of focus from customer service to highest profitability.
    Low pay.
    Low incentives.

    Advice to ManagementAdvice

    Go back to focusing on the customers and the employees whom have direct contact with customers need.

    Doesn't Recommend
    Neutral Outlook
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  5.  

    Hope things get better

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Current Contractor - Contract Mortgage Collateral Reviewer in Town N Country, FL
    Current Contractor - Contract Mortgage Collateral Reviewer in Town N Country, FL

    I have been working at Bank of America as a contractor (less than a year)

    Pros

    Lots of nice people (staff and workers)

    Cons

    Micromanagers, Lack of positive trainers

    Advice to ManagementAdvice

    Promote healthy rewards for jobs completed or well done, once in a while.

    Doesn't Recommend
    Positive Outlook
  6.  

    Use to be a good company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales & Service Specialist in West Palm Beach, FL
    Current Employee - Sales & Service Specialist in West Palm Beach, FL

    I have been working at Bank of America full-time (more than 5 years)

    Pros

    Company has awesome benefits

    Cons

    Can be very stressful at times. Things are changing constantly with no upper management to help when your getting yelled at for the way things are.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Slavery (Teller)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Professional Teller in Tampa, FL
    Former Employee - Professional Teller in Tampa, FL

    I worked at Bank of America part-time (more than a year)

    Pros

    - Health Care benefits (even for part-time employees) - BEST PRO
    - Similarly enticing vacation benefits - BEST PRO
    - Supposed "Tuition Assistance"
    - Decent starting pay

    Cons

    - Company in general is unorganized
    - Most locations : Unprofessional banking center managers
    - Promotes within the company based on personal agendas- not based upon merit
    - Most lower level employees end up working much more than upper level, and the pay does not reflect the amount of work required
    - Tuition assistance is a myth; either beg your manager for several years (nobody wants to do that), or suck it up and pay out of pocket, or take out loans

    Advice to ManagementAdvice

    - Customer satisfaction: A completely overboard and slave-like approach to providing knowledgeable, sympathetic, and professional, customer assistance. The BOA model? DO WHATEVER THE CUSTOMER WANTS. (work through lunch, bring customers flowers, paint them murals, apologize to THEM for spitting on you because they had to wait in line for five minutes!! - Yes, this happened to me)
    - ALWAYS UNDERSTAFFED. The norm for me (as a PART TIME employee), was working 36+ hours, by myself or with a teller Operations Supervisor. On Friday's, with a long line of customers leading out of the doorway. (No wonder the customers hated me). I was always kind, fast, accurate, and apologized for the long wait that they ALWAYS had to endure due to the negligence of the BC management team.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Busy Centers with high sales goals

    Former Employee - Senior Teller in Orlando, FL
    Former Employee - Senior Teller in Orlando, FL

    I worked at Bank of America full-time (more than 3 years)

    Pros

    Paid holidays, decent pay for entry level positions

    Cons

    If your manager does not like you do not expect to grow with the company.

  9.  

    Demanding sales, little training

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Personal Banker in Orlando, FL
    Former Employee - Personal Banker in Orlando, FL

    I worked at Bank of America full-time (more than 3 years)

    Pros

    Benefits, Peers were nice, nice location

    Cons

    No Teamwork, Management is incompetent, a lot is expected with little training, Management will berate you for not understanding something when you were not trained how to perform the task in the first place.

    Advice to ManagementAdvice

    Train your team properly

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Bittersweet

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales & Service Specialist in Port Orange, FL
    Former Employee - Sales & Service Specialist in Port Orange, FL

    I worked at Bank of America full-time (more than 3 years)

    Pros

    Benefits, paid vacation, health insurance, paid sick days, tuition reimbursement (if you can find the time and your supervisor approves).

    Cons

    Promotions happen based on favoritism, I witnessed this firsthand. High level of stress, very sales driven (cross selling other departments products or referring as they call it). Work/Life balance is almost non existent. Also, management seems very quick to place the blame on others to cover their own buts something I also witnessed first hand. Also I noticed a abnormal proportion of men/women in my line of business (95% women) all the way up to the market manager level. Also something that I personally witnessed was when we were 2 weeks away from the end of the quarter and had already hit our goal the company decided that they were going to raise our goals higher. Of course no one hit that goal which resulted in the branches not getting their payout. Thats pretty shady stuff right there if you ask me.

    Advice to ManagementAdvice

    Hire more men, there is a disproportion of men/women in the line of business I was in. Focus on sales less (yes I said it) when you hire people to be tellers and they don't realize its really a sales position and they quit you just make for a high turnover rate. Stop indirectly threatening employees jobs, this happens on an almost daily basis. "If you don't sell you don't belong here and we will find someone who does". That makes for terrible morale. While the stock price is going up the company is regularly in the news that they are shelling out billions in lawsuit money. Seems a bit odd to me. The CEO is getting his bonuses while the branches aren't getting theirs....all the while the employees have to do more work for the same pay or even less for new employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    QA - Indexing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Quality Assurance - Indexing in Tampa, FL
    Former Employee - Quality Assurance - Indexing in Tampa, FL

    I worked at Bank of America full-time (more than a year)

    Pros

    Training was extensive when we first started.

    Cons

    Very little opportunity for advancement. Micro-management.

    Advice to ManagementAdvice

    Treat your workers like adults and give them opportunities to grow.

    Positive Outlook
    No opinion of CEO

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