Bank of America

  www.bankofamerica.com
  www.bankofamerica.com

Bank of America Reviews in Georgia

Updated August 13, 2014
Updated August 13, 2014
7,148 Reviews
3.3
7,148 Reviews
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Bank of America President & CEO Brian T. Moynihan
Brian T. Moynihan
3,053 Ratings

Review Highlights

Pros
  • Excellent work life balance including remote work from home for certain positions (in 417 reviews)

  • They have a program called MyWork which allows you to work from home or from any location (in 223 reviews)


Cons
  • Work/life balance was a little tough but you are going to get that anywhere to be honest (in 180 reviews)

  • upper management failed to listen to the lower ranks often missing oppertuinitys (in 184 reviews)

More Highlights

22 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    Hard Work for Low Pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    Former Employee - Customer Marketing in Kennesaw, GA
    Former Employee - Customer Marketing in Kennesaw, GA

    I worked at Bank of America full-time (more than an year)

    Pros

    Commission was uncapped, coworkers were motivating.

    Cons

    Low salary, pushy tactics to recv commission pay. Poor management.

    Advice to ManagementAdvice

    Promote, motivate, and stop micro managing.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Service to sales (customer marketing)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service to Sales Specialist in Kennesaw, GA
    Current Employee - Service to Sales Specialist in Kennesaw, GA

    I have been working at Bank of America full-time (less than an year)

    Pros

    Good hourly pay( $14.13). Great benefits( Aetna) and vacation package (10 sick days and 3 weeks vacay)

    Cons

    They paint this pretty picture for you on how to make soooo much money in commission and it's absolutely false. You're pretty much tricking people all day to do balance transfer and direct deposits. These people are calling in to pay their bill or service their account and your whole motive is to pressure them into borrowing money of their card. You sit in this special Que. and are forced to make money off them. If you don't make your numbers you won't last. Run as fast as you can. The turnover rate is high! They have a training class every month. This should tell you something

    Advice to ManagementAdvice

    I have nothing to say to management ......

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    talking out of both sides of their mouths

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - BCM in Atlanta, GA
    Current Employee - BCM in Atlanta, GA

    I have been working at Bank of America (more than 10 years)

    Pros

    all the federal holidays off

    Cons

    always talking about doing whats right for the customer and then turning around and hounding you about how many Credit Cards did you get.

    Advice to ManagementAdvice

    Make sure the Middle management understand what the top executive mean when we talk about being for the customer. It seams to get lost in translations

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Broad career opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Vice President in Atlanta, GA
    Current Employee - Senior Vice President in Atlanta, GA

    I have been working at Bank of America full-time (more than 10 years)

    Pros

    1) Bank of America's many business lines create a wealth of opportunities for eager associates. 2) Compensation packages are often on par or better than industry competitors 3) The "My Work Program" which allows select associates the option to work form a home office full time is great benefit and likely has a positive impact on retention

    Cons

    1) Poor leaders who lead by fear, or are generally abusive to their peers and associates, but still produce are all too often rewarded which does not encourage correction or improvement 2) Bank of America is large and has not done an effective job of instilling a consistent culture or set of values that carries through the various lines of businesses, moving from one major business unit to another can almost create a culture shock, like moving from Paris to Iran 3) The bank does not remain committed to ideas/solutions for long enough to experience all of the benefits. a) Approximately 10 years ago, Six Sigma was important and while projects management is still critical to success, a commitment to that methodology has died. b) That was followed by a bank-wide culture roll-up, "Bank of America Spirit" that emulated Walt Disney's concept of "good show", "on stage", etc; however, that too died in the vine after a relatively short time. c) In recent years, service was touted as being the "flavor" of the day; however, executive leadership in some major lines of businesses have recently decided to to change course and focus solely sales. While this approach is contrary to the bank's commitment, they have been allowed to because of positive revenue trends. So, once again, we have a bank divided.

    Advice to ManagementAdvice

    1) People matter, instill that in your leadership and reflect that in all of your business practices. This can be done through how you show your commitment to associates and how you service customers at all levels (consumer, commercial, etc) 2) Have consistent themes and practices across lines of businesses and once the bank has committed to something, see it through until the need for it has truly passed, otherwise it weakens the adoption rate of future initiatives.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6.  

    Wouldn't recommend it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA

    I have been working at Bank of America full-time (more than 3 years)

    Pros

    Insurance plan, benefits and there are some great people that work there. Most offices do have a focus on giving back to the community e.g. charity work.

    Cons

    Management is backwards. They set unrealistic goals and if you are not at a certain level by the time you are 50, you are let go. Constant restructuring/reorganization. The dirty little secret is they don't want your business unless you are an individual with $250k+ in investable assets or a business with over $10 million in revenue.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Too Impersonal

    Former Employee - Bank Teller in Atlanta, GA
    Former Employee - Bank Teller in Atlanta, GA

    I worked at Bank of America part-time (more than an year)

    Pros

    Large corporation with a solid reputation.

    Cons

    I did not feel appreciated at all regardless of my efforts there. Management only cared about their bottom-line and I have 3 examples to support what I'm saying. 1) I injured my back moving a box one day. I couldn't walk and was waiting for my friend to come pick me up to go to the doctor. Not once did my manager check on me or even say a word to me before I left, but I overheard him say to someone else, "Why is she still here? Why doesn't she just go home?" Apparently he didn't like the fact that my inury seemed to be a "distraction" to the rest of the staff. 2) My time-sheet wasn't turned in on one occassion (due to management's error, not mine) and I was originally told that I would have to wait until the next pay period. They treated me as if I didn't need my paycheck just because I was single with no kids. I STILL HAD BILLS TO PAY! 3) I was hired as a part-time teller but forced to work overtime weekly. Obviously this was their way of not having to give me full-time benefits but still get the hours out of me. I will never work or bank there again...

    Advice to ManagementAdvice

    Treat your staff well (at all levels) and you will see the results positively impact your bottom line consistently!

  8.  

    No Chairs for Tellers??

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Teller in Cartersville, GA
    Former Employee - Teller in Cartersville, GA

    I worked at Bank of America full-time (less than an year)

    Pros

    Decent pay
    Liked the hours
    Great co-workers

    Cons

    Forced to stand all day, even when other banks had compassion for their tellers and let them have chairs.
    Some of the managers have a "God complex"
    Rude customers

    Advice to ManagementAdvice

    Let your tellers sit, like every other bank. When I worked there, I had serious back problems, but at my location, chairs were taken away because of some crap "Customer Delight" score. Had I known this, I would not have accepted the job. Ended up having to leave because, even after a note from my doctor, I was still forced to stand.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Ok place to work....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate Operations Representative in College Park, GA
    Former Employee - Associate Operations Representative in College Park, GA

    I worked at Bank of America full-time (less than an year)

    Pros

    Established company. Great discounts. Good benefits.

    Cons

    I worked in the 6000 Feldwood Road location. It was like high school. We were trained decently, but not there were too many loopholes and every other week there was an error in how we were previously trained which made us have to go back in and retrain. There were so many weird little "do-and don'ts". There were no career advancements.

    Advice to ManagementAdvice

    You really should re-evaluate the training processes and who you hire for Lead and Management roles. The Retail Payment Services division was not properly trained and/or staffed and some of the leads were to into telling their personal business and what they own and drove than to lead and direct staff in a postive way. The Manager was rarely around and even when approached with issues, they were ignored.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    Constantly changing environment, no room for advancement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Marketing Specialist in Kennesaw, GA
    Former Employee - Customer Marketing Specialist in Kennesaw, GA

    I worked at Bank of America full-time (more than 3 years)

    Pros

    Good recognition. Pride in working for fortune 500 co.
    Job stability.

    Cons

    No advancement opportunities.
    Low wages. Constantly changing environment within Consumer Banking, credit card division.
    The goals were constantly changing making it even more impossible to recieve monthly or quartely bonuses.

    Advice to ManagementAdvice

    Continue to update your resume in case CitiBank starts hiring.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Felt like I was in prison and hated walking into that building

    • Work/Life Balance
    • Career Opportunities
    Former Employee - Consumer Sales Associate (CMO) in Kennesaw, GA
    Former Employee - Consumer Sales Associate (CMO) in Kennesaw, GA

    I worked at Bank of America full-time (more than an year)

    Pros

    Bemefits, Location, the experience to work for a big bank helps a little when applying for jobs outside of the company.

    Cons

    Work life balance, salary,management, career opportunities

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