Bank of America
3.2 of 5 5,994 reviews
www.bankofamerica.com Charlotte, NC 5000+ Employees

Bank of America Reviews in Georgia

Updated May 15, 2014
All Employees Current Employees Only

3.3 154 reviews

                             

77% Approve of the CEO

Bank of America President & CEO Brian T. Moynihan

Brian T. Moynihan

(62 ratings)

69% of employees recommend this company to a friend
20 Employee Reviews Back to all reviews
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    1 person found this helpful  

    talking out of both sides of their mouths

    BCM (Current Employee)
    Atlanta, GA

    Prosall the federal holidays off

    Consalways talking about doing whats right for the customer and then turning around and hounding you about how many Credit Cards did you get.

    Advice to Senior ManagementMake sure the Middle management understand what the top executive mean when we talk about being for the customer. It seams to get lost in translations

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Broad career opportunities

    Senior Vice President (Current Employee)
    Atlanta, GA

    Pros1) Bank of America's many business lines create a wealth of opportunities for eager associates. 2) Compensation packages are often on par or better than industry competitors 3) The "My Work Program" which allows select associates the option to work form a home office full time is great benefit and likely has a positive impact on retention

    Cons1) Poor leaders who lead by fear, or are generally abusive to their peers and associates, but still produce are all too often rewarded which does not encourage correction or improvement 2) Bank of America is large and has not done an effective job of instilling a consistent culture or set of values that carries through the various lines of businesses, moving from one major business unit to another can almost create a culture shock, like moving from Paris to Iran 3) The bank does not remain committed to ideas/solutions for long enough to experience all of the benefits. a) Approximately 10 years ago, Six Sigma was important and while projects management is still critical to success, a commitment to that methodology has died. b) That was followed by a bank-wide culture roll-up, "Bank of America Spirit" that emulated Walt Disney's concept of "good show", "on stage", etc; however, that too died in the vine after a relatively short time. c) In recent years, service was touted as being the "flavor" of the day; however, executive leadership in some major lines of businesses have recently decided to to change course and focus solely sales. While this approach is contrary to the bank's commitment, they have been allowed to because of positive revenue trends. So, once again, we have a bank divided.

    Advice to Senior Management1) People matter, instill that in your leadership and reflect that in all of your business practices. This can be done through how you show your commitment to associates and how you service customers at all levels (consumer, commercial, etc) 2) Have consistent themes and practices across lines of businesses and once the bank has committed to something, see it through until the need for it has truly passed, otherwise it weakens the adoption rate of future initiatives.

    No, I would not recommend this company to a friend

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    Wouldn't recommend it

    Anonymous Employee (Current Employee)
    Atlanta, GA

    ProsInsurance plan, benefits and there are some great people that work there. Most offices do have a focus on giving back to the community e.g. charity work.

    ConsManagement is backwards. They set unrealistic goals and if you are not at a certain level by the time you are 50, you are let go. Constant restructuring/reorganization. The dirty little secret is they don't want your business unless you are an individual with $250k+ in investable assets or a business with over $10 million in revenue.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Too Impersonal

    Bank Teller (Former Employee)
    Atlanta, GA

    ProsLarge corporation with a solid reputation.

    ConsI did not feel appreciated at all regardless of my efforts there. Management only cared about their bottom-line and I have 3 examples to support what I'm saying. 1) I injured my back moving a box one day. I couldn't walk and was waiting for my friend to come pick me up to go to the doctor. Not once did my manager check on me or even say a word to me before I left, but I overheard him say to someone else, "Why is she still here? Why doesn't she just go home?" Apparently he didn't like the fact that my inury seemed to be a "distraction" to the rest of the staff. 2) My time-sheet wasn't turned in on one occassion (due to management's error, not mine) and I was originally told that I would have to wait until the next pay period. They treated me as if I didn't need my paycheck just because I was single with no kids. I STILL HAD BILLS TO PAY! 3) I was hired as a part-time teller but forced to work overtime weekly. Obviously this was their way of not having to give me full-time benefits but still get the hours out of me. I will never work or bank there again...

    Advice to Senior ManagementTreat your staff well (at all levels) and you will see the results positively impact your bottom line consistently!

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    No Chairs for Tellers??

    Teller (Former Employee)
    Cartersville, GA

    ProsDecent pay
    Liked the hours
    Great co-workers

    ConsForced to stand all day, even when other banks had compassion for their tellers and let them have chairs.
    Some of the managers have a "God complex"
    Rude customers

    Advice to Senior ManagementLet your tellers sit, like every other bank. When I worked there, I had serious back problems, but at my location, chairs were taken away because of some crap "Customer Delight" score. Had I known this, I would not have accepted the job. Ended up having to leave because, even after a note from my doctor, I was still forced to stand.

    No, I would not recommend this company to a friend

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    Ok place to work....

    Associate Operations Representative (Former Employee)
    College Park, GA

    ProsEstablished company. Great discounts. Good benefits.

    ConsI worked in the 6000 Feldwood Road location. It was like high school. We were trained decently, but not there were too many loopholes and every other week there was an error in how we were previously trained which made us have to go back in and retrain. There were so many weird little "do-and don'ts". There were no career advancements.

    Advice to Senior ManagementYou really should re-evaluate the training processes and who you hire for Lead and Management roles. The Retail Payment Services division was not properly trained and/or staffed and some of the leads were to into telling their personal business and what they own and drove than to lead and direct staff in a postive way. The Manager was rarely around and even when approached with issues, they were ignored.

    No, I would not recommend this company to a friend

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    Constantly changing environment, no room for advancement.

    Customer Marketing Specialist (Former Employee)
    Kennesaw, GA

    ProsGood recognition. Pride in working for fortune 500 co.
    Job stability.

    ConsNo advancement opportunities.
    Low wages. Constantly changing environment within Consumer Banking, credit card division.
    The goals were constantly changing making it even more impossible to recieve monthly or quartely bonuses.

    Advice to Senior ManagementContinue to update your resume in case CitiBank starts hiring.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Felt like I was in prison and hated walking into that building

    Consumer Sales Associate (CMO) (Former Employee)
    Kennesaw, GA

    ProsBemefits, Location, the experience to work for a big bank helps a little when applying for jobs outside of the company.

    ConsWork life balance, salary,management, career opportunities

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    BAC Home Loans failing its loan officers

    Mortgage Loan Officer (Current Employee)
    Atlanta, GA

    ProsTons of leads. They throw leads at you.

    ConsThey cannot close loans in a timely fashion. Fulfillment is very understaffed, and they let good processors and underwriters walk out the door rather than pay them what they're worth. I've lost credibility and income working here; in fact, I can no longer AFFORD to work here. Compensation is not competitive; pricing is in many ways not competitive. My customers are told by their realtors not to use BofA, and I can't say I blame them.

    Advice to Senior ManagementPlease - hire fulfillment. Pay them well. Incent them to close loans. My income depends on follow through from people who have no incentive to close loans, and who don't have the time or manpower to do me the favor of letting me pay my rent.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Much needed improvement has to be made towards employees

    Fraud Analyst (Former Employee)
    Atlanta, GA

    ProsThe health benefits package
    the bonuses
    the people you work with

    ConsThe calls from customers
    asking for time off was hard
    the constant selling
    the hours that you had to work
    only able to get off the phone on your breaks

    Advice to Senior ManagementManagement needs to reward their employees more. The compensation was really bad with what you are doing. I feel the moral at the company is really low. I would suggest that you put the power back into the employees.

    No, I would not recommend this company to a friend

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