Bank of America

  www.bankofamerica.com
  www.bankofamerica.com

Bank of America Reviews

Updated December 21, 2014
Updated December 21, 2014
7,157 Reviews
3.3
7,157 Reviews
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Bank of America President & CEO Brian T. Moynihan
Brian T. Moynihan
3,058 Ratings

Review Highlights

Pros
  • Excellent work life balance including remote work from home for certain positions (in 417 reviews)

  • They have a program called MyWork which allows you to work from home or from any location (in 223 reviews)


Cons
  • Work/life balance was a little tough but you are going to get that anywhere to be honest (in 180 reviews)

  • upper management failed to listen to the lower ranks often missing oppertuinitys (in 184 reviews)

More Highlights

588 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Great company, poor Managers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Bank of America

    Pros

    Benefits and ability to transfer if you relocate. Lots of resources to gain available experience.

    Cons

    No work, life, balance. Constantly changing. High turnover. Poor management.

    Advice to ManagementAdvice

    Believe in your associates and stop tearing them down

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Banking Center Manager II

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Banking Center Manager II
    Current Employee - Banking Center Manager II

    I have been working at Bank of America full-time (more than 10 years)

    Pros

    Benefits are great and the technology around mobile solutions are second to none.

    Cons

    The company micro-manages their managers. The amount of work that is required to complete (observations, surveys, customers complaints, opening new accounts, lobby leading, meeting all new customers, operations, ect...) in a day is unrealistic, especially when they begin to cut staff. Higher end executives seem to be disconnected to the reality of the banking centers. Now there goal is to cut the teller staff and increase seller staff. In theory that sounds good but customers do not want to buy/open accounts when they had to wait 30 minutes to cash their checks.

    Advice to ManagementAdvice

    Give the banking centers something to work with. It is them that is on the front lines dealing with thousands of customers every month. I would suggest that every executive as part of their on-boarding to spend 1 week at a banking center to ensure they understand what their employees have to endure.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Disappointing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Implementation Advisor in Chicago, IL
    Current Employee - Implementation Advisor in Chicago, IL

    I have been working at Bank of America full-time (more than 10 years)

    Pros

    Scale of Business and Global Presence

    Cons

    Zero work life balance; good ol boy (or girl) environment; zero empathy

    Advice to ManagementAdvice

    less about the number; more on the associate

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    no work life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vice President Technology Manager in Charlotte, NC
    Current Employee - Vice President Technology Manager in Charlotte, NC

    I have been working at Bank of America full-time (more than 10 years)

    Pros

    discounts, global workforce, not really much else is a pro

    Cons

    eliminating work from home and not compensating employees for the additional expenses to commute. Management is only interested in their annual bonus and do not appreciate direct report who performs above and beyond expectations.
    If you are over 50 yrs of age, expect a severance package soon!

    Advice to ManagementAdvice

    Stop wasting money on gimmicks to improve employee satisfaction and pay more attention to your associates. LISTEN to your staff. You may be surprised what you learn.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Branch Center Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Branch Center Manager in Bridgeton, NJ
    Former Employee - Branch Center Manager in Bridgeton, NJ

    I worked at Bank of America full-time (more than 3 years)

    Pros

    Little daily interaction with CMM and CME's who have a tendency to micromanage. Repeat customers who you know and build solid relationships with

    Cons

    The entire company micromanages. BofA does not have the customers interests at the forefront of their minds. The accounts we offer are over priced and give very little back in return. The technology is archaic. They police your every move their is no autonomy just a yes sir environment

    Advice to ManagementAdvice

    First hire the right people. I was surround by incompetent people who lacked the education or background that I had coming into the role. (Most of them quit within the year) Give your people more autonomy to do what is right for the customer. Manage the results not manner in which tasks are created or timeline you attach to them.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Horrible Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Teller in Decatur, GA
    Former Employee - Teller in Decatur, GA

    I worked at Bank of America part-time (more than an year)

    Pros

    They have great benefits!!

    Cons

    You do not have an opportunity to grow with the company. You have to work there for over 5 years before you can even get a promotion. The fees that they charge their customers are outrageous!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Preferred Services in Newark, DE
    Former Employee - Preferred Services in Newark, DE

    I worked at Bank of America full-time (more than an year)

    Pros

    Benefits, and there's no other pros for this company their complete lack of concern for you as a person is obvious

    Cons

    Crappy management, no room to grow, discrimination, overbearing superiors that talk down to you and a complete disregard for safety.and they continue to set you up for failure constantly and there interview system is terrible and its impossible to move around and grow as a associate.

    Advice to ManagementAdvice

    Practice what you preach and treat asssociates with the same curtesy as a customer.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Promises, Promises

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Teller Part Time in Atlanta, GA
    Current Employee - Teller Part Time in Atlanta, GA

    I have been working at Bank of America part-time (more than 5 years)

    Pros

    Limited Diversity and Inclusion & Good Health & Insurance Benefits.

    Cons

    Career progress is based on “who you know” rather than a enriched background or experienced worker profile.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    I absolutely hated working here and so did my coworkers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Teller in New Providence, NJ
    Former Employee - Teller in New Providence, NJ

    I worked at Bank of America part-time (less than an year)

    Pros

    The pay was fine and full benefits were given to part timers which is nice.

    Cons

    The pressure to sell a service to every customer that came to you for a simple transaction was horrible. We needed to get 3 'referrals' per day meaning we had to refer someone to open an account or add a service to existing accounts. If we did not meet these we would get constant reviews about how to talk to customers. We had a script we had to follow. It was horrible. AND my supervisor would stand behind me and watch as I had to tell customers.

    Advice to ManagementAdvice

    Tellers are not salespeople!

  11.  

    Toxic work environment. Understaffed and overworked.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Banker
    Current Employee - Personal Banker

    I have been working at Bank of America full-time (more than 8 years)

    Pros

    They offer daycare reimbursement and purchasing time off. It is hard to find anything positive about this company when they treat their employees terribly.

    Cons

    Everything. You are constantly threatened about sales. You have to exceed above 125% to not be written up. It is a toxic environment. The banking centers are understaffed and over worked. It feels like you are working for a sweat shop.

    Advice to ManagementAdvice

    Stop threatening employees and decrease sales goals. Hire more staff.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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