Bank of America Reviews

Updated August 28, 2015
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825 Employee Reviews

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  1. Good benefits but no loyalty to employees

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Middle Level Management in Tampa, FL
    Former Employee - Middle Level Management in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bank of America full-time (More than 10 years)

    Pros

    Company has rewarding benefits. They expect a lot of work from you but they have the benefits to back it up.

    Cons

    Not much room for advancement and it is harder to post for another position within the company and get a position than if you are applying off the street. Management has absolutely NO loyalty to the employees and could not care less if you are there one day and gone the next. They find ways to terminate you

    Advice to Management

    Invest in your employees and keep the loyal and good employees. Stop weeding them out for the almighty buck.


  2. Helpful (1)

    Personal Banker

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Banker
    Former Employee - Personal Banker
    Doesn't Recommend
    Neutral Outlook

    I worked at Bank of America full-time

    Pros

    Hours, and benefits. That's all.

    Cons

    Managers not suited for management, questionable sales practices, upper management disconnected from reality relying only on numbers and statistics to determine branch performance.

    Advice to Management

    Start over,


  3. Management, Systems and Culture

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teller in Santa Clara, CA
    Former Employee - Teller in Santa Clara, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Bank of America (More than 5 years)

    Pros

    They were very accommodating to my school schedule. Depending on branch, managers can be nice and easy to get along with.

    Cons

    Pay compensation was very low to the amount of work that needed to be done. Lines were always long and out the door and managers did very little to help with line. Very old systems used and slow network which in turn would take a while to service customers. Certain managers would never be consistent and enforce rules upon other employees. Can become very frustrating.Culture was terrible and felt like a school. Conference calls would be area wide and calling out employees on 'low numbers' and discuss what they need to do to improve while everyone else listens uncomfortably.

    Advice to Management

    Give help to a team and add more tellers to help with the line. Instead of being too strict on numbers, be more aware of customer's needs and wants. Stop with the public conference calls and putting employees on the spot with their bad performance.


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  5. Teller

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Teller in Pensacola, FL
    Current Employee - Teller in Pensacola, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Bank of America full-time (More than 5 years)

    Pros

    Good benefits, good vacation pay, can buy extra vacation hours

    Cons

    No communications between tellers and management team.


  6. Personal Banker

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Miami, FL
    Current Employee - Anonymous Employee in Miami, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Bank of America full-time (More than 10 years)

    Pros

    Employee benefits are good overall

    Cons

    Pressure for sales goals. Poor customer service orientation. No career advancement opportunities. Unfairly taking money away from bonus commissions.

    Advice to Management

    Listen to your employees and customers.


  7. Personal Banker

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Banker in Long Beach, CA
    Former Employee - Personal Banker in Long Beach, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bank of America (More than a year)

    Pros

    Many opportunities for dead end jobs.

    Cons

    Poor management choices with the exception of a few.

    Advice to Management

    Layoffs are not the entire answer to stock price appreciation.


  8. Home Retention

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Relationship Manager in Dallas, TX
    Current Employee - Customer Relationship Manager in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Bank of America (More than 3 years)

    Pros

    15 day vacations and employee gift & wellness programs

    Cons

    Middle & upper management created on May 1, 2015, an exhausting work & numbers driven approach by switching to a total call center versus a customer relations service environment which has lessen the personal satisfaction home retention experience.

    Advice to Management

    Upward communication and respect needs to be implemented instead of a heavy top down Countrywide approach. There is a long overdue need to consolidate the many customer data account systems and extra tasks like need to check off talking points when experienced employees are talking w customers. Allow adequate time for employees to document & research both incoming & outgoing calls.


  9. don't work there

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Good pay and good benefits

    Cons

    Everything! Unrealistic sales goals and rude customers. No opportunity for growth


  10. Bank of America

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Benefits, and dress code. Coworkers were great and so were the managers.

    Cons

    Management is horrible. Bank policies are outdated and equipment and technology is old and slow.

    Advice to Management

    Do better at making your employees feel valuable and important and an asset to this company.


  11. Horrible Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    it was a job thats it

    Cons

    Everything you can think of and more



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