Barclays
3.1 of 5 498 reviews
www.barclays.com London, United Kingdom 5000+ Employees

Barclays Reviews in London, England

Updated Jul 5, 2014
All Employees Current Employees Only

2.9 104 reviews

                             

71% Approve of the CEO

Barclays Group CEO Antony Jenkins

Antony Jenkins

(28 ratings)

53% of employees recommend this company to a friend
13 Employee Reviews Back to all reviews
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    A truly awful culture; political, blame, "jobs for the boys/girls" - avoid at all costs

    Director, Operations (Former Employee)
    London, England (UK)

    ProsMoney - they have to pay high end to get anyone to work there
    Benefits - the pension, insurance and stock options are pretty good
    mmmm that's it

    ConsSenior Management know they are fighting a losing cause so surround themselves with "yes" people and pull up the drawbridge.
    Presentee-ism culture - and backward looking - they block the use of Social media in this day and age!!!
    Execution driven and cant stick to a plan, strategy...analysis and forward thinking are non existent
    Huge distrust between Management and middle ranks
    There own self defined definition of "Talent" is "The top 200" or "SLG" - nothing else matters and forget the notion of talent rising through the ranks - they just buy in at the top. Even supported by what is well known to be the worst HR Management in FTSE.
    CEO is slowly smothering the cash cow Investment Bank rather that re-structure the company properly.
    The "culture change" programme has been a flop - C suite think by "sheep dipping" 100,000 employees through a 2 hour culture session it will change the company's culture!!!
    Have a look at the Salz Review and see how Barclays has missed nearly every target set for sustainable change

    Advice to Senior ManagementCreate a vision that isn't just about appeasing regulators and stick to it!
    Value and understand your people - you just don't and the current HR are incapable of this.
    Change your HRLT; they are a laughing stock in the City and climbing over each other to curry favour with C suite rather than attract, retain, develop and reward Talent.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Dissapointed

    Corporate Credit Manager (Former Employee)
    London, England (UK)

    ProsI worked with a fantastic team, in a nice office. As we were far enough away from 1CP (global HQ) we had the freedom to enjoy a good work/life balance, and were monitored on the quality of our work rather than the amount of face time we put in (which is what colleagues at bigger offices tell me is the main thing they're judged on)

    ConsLack of opportunities for progression.
    Inept management and leadership by MOST on all levels of the organisation.
    Uncompetitive compensation cf. elsewhere in the industry - no rewards for loyalty (several of my colleagues left the bank, then returned in the same job for much higher wages as an external candidate).
    Complete global ban on travel hinders business.

    Advice to Senior ManagementStart treating your staff with more Respect - RISES needs to be top down.
    Make compensation compared to income derived for the bank more consistent across the business units. The Investment bank gets far too much compared to colleagues elsewhere.
    Don't be so tied to the vertical silos that exist in the organisation - I think it's ridiculous that HR denied a job transfer I was offered to a different department.
    If you're going to bring in blanket measures like the travel ban, make sure there is infrastructure in place (VC etc.) to allow colleagues to continue to do their jobs.
    End the unending, unflinching assault on cost - Barclays used to be about offering a good service at a reasonable price, now you just seem to be chasing for the lowest cost, and then offering terrible service levels.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Forced to sell insurance and current accounts with fee paying packs

    Personal Banker (Current Employee)
    London, England (UK)

    ProsLove to genuinely help general public meet their needs and requirements to make there life easy. Working and waiting for a gap to leave the branch or maybe even the company. Local job.

    ConsRogue managers who want us to sell and reach targets (which are not supposed to exist under the Financial Conduct Authority) as prior to them being enforced. We ARE penalised on our PD and 1 to 1 interviews if we do not achieve our previous records. We can not use words like "Sale" or "Advice". We are encouraged to talk about the icaps on gateway even though customer does not start the conversation. we are also measured on these petty things. Anything to make life difficult so that we resign. Transfers are very rarely given to help staff in work/life balance unless you are management. They want you to leave so that Barclays don't have to give you redundancy in the near future. They have already tightened on paying of over time. DAILY we have to give them more than 40 minutes in overtime we can not claim - 20 minutes in the morning to attend daily meeting and can only claim overtime in the afternoon AFTER the first 20 minutes have been done free of charge. Too much pressure to "SELL". "SELL" and "SELL" even when this obviously does NOT meet the customers needs or requirement. Too much immoral money coming in. Now new overdraft charges have for the needy have actually increased. We have to lie to the most obviously losing out person that it's better for them. People are already leaving Barclays or now not using us as their main bank. Managers also too secret - don't trust us PB or other staff. Career opportunities and moves are NOT that easy really. The bad/trouble making staff tend to be able to move and even get promotions.

    Advice to Senior ManagementAbide by the FCA guideline and ease off on the pressure to "SELL". Get the public (and staff) confidence back.
    We all know Barclays needs the money - but so do their staff. We are humans and have a need for work/life balance. We are not third world call centre workers. Our outgoings are higher. Be brave, handle your staff fairly and equally. Don't pick on soft target only to set them as an example - that's a form of bullying. People don't speak out against you because you gang up and make life more difficult for us.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Initially it was excellent but you soon realise you are just a number and their 'values' count for nothing. T

    Director (Current Employee)
    London, England (UK)

    ProsGreat people in the Branches and they really want to help customers. They are trying hard under extremely difficult circumstances. They are being replaced by machine's and having to work harder each day. It was a great environment but slowly that is eroding.

    ConsSenior Management have no concern for the actual people and they think they can do whatever they like. They consistently want staff to work longer and longer under extreme circumstances. Retail Banking is a dying industry and Branches will be closing even though they have denied it to the media.

    Advice to Senior ManagementYou need to really look at your 'Values' and decide whether you are living by them. To often if you have an option they definitely goes against you. You need to a be a 'yes' person and do as you are told.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Hierarchy, bureaucracy and psychopathic leaders

    Vice President (Current Employee)
    London, England (UK)

    ProsIt could be great if they deal with the cons and issues outlined in the advice to senior management.

    ConsPrepared to be burnt out. "There are more people out there to stoke the fires!" Get a sponsor - being great at your job is not enough! Watch out for bad managers - grievances and staff turnover is high!

    Advice to Senior ManagementYou have to deal dictatorial style of leadership. There is no point having experts if they can be be constantly overruled by senior leaders. You have been burnt by this before. Look at B7's and SX's who have been in role a while and move them around the business. Poor managers will do anything to stay in a comfortable position. You must have anonymous 360 feedback at PD, which directly affects leaders pay. You also need to destroy the blame culture and career death by opinion. I rarely hear anyone say anything positive about another colleague! The PD system is a joke - consistency checks reward cronyism! The values are a great policy, however you to shake things up now. Also, beware of the race to the bottom and growthism.

    No, I would not recommend this company to a friend

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    As shakespare would say " Work or not work for Barclays, that is the question!"

    IT Perm (Any IT Possition Will Suffer the Same Issues) (Current Employee)
    London, England (UK)

    ProsThere are still decent and nice people around to work with in that place.

    ConsIf you work in IT and are a professional, Barclays is not the place to go.

    Barclays is the kind of place that the important thing is “deploy at any cost and if it is wrong someone will pick up down the line...”

    You can not trust the managers and yes you will get mentally ill with stress and depression.
    HR seems to be with the Managers and playing the political game – all is political and disregards people as persons – dont forget you are not even a head count any more you are a “desk” and how much this desk costs to be around the world.

    So forget about career, stability or planning for anything you can get sacked any time because your “desk cost” is cheaper elsewhere or one of the High Managers has family in a another country and decides that “this is the strategy now, lets move roles in that place”.

    Barclays is the type of environment for the following type of people:

    If you are unemployed and need a Job asap;
    If you are have no experience (apprenticeship);
    If you are a contractor;
    If you are a “shark” type of person and will do anything to get into the ladder (ANYTHING);
    If you would like to experience in real life the show “The Apprentice” ;
    If you are crazy or a masochist or would like to pay all your sins and go straight to heaven ( just 5 years will do working in there) or the combination of all then options.

    The reality maybe not be different in other big corporations , however Barclays “takes the biscuit”.

    Advice to Senior ManagementNo advice will change Barclays Management Style – it is an embedded culture that even the current CEO program will not be able to tackle – if he is really serious about it and not just a PR exercise he will be sacked at no time.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Chaotic and poorly managed

    Web Content Manager (Current Employee)
    London, England (UK)

    ProsThe salary/bonus was pretty good, although not exactly stand-out from companies outside the financial sector.

    My immediate colleagues in the team were a pleasure to work with.

    ConsSenior management are pretty much wholly disengaged from the staff who actually do the work, which leads to very poor choices when it comes to systems, processes and restructures. Few such developments had a positive impact on an individual or team basis, as they were imposed from above with little to know dialogue or engagement beforehand.

    Communication was generally really bad. It tended to improve for a short while after this was highlighted, but then returned to what it was like before.

    Key things such as external training in new skills, which were vaunted in the interview, failed to materialise (budget constraints were often cited, despite the bank making billions in profit each quarter). Instead, what was offered was the absolute bare minimum – largely focussed around 'internal training'. This boiled down to overworked staff being leaned on to share their skills with others. Hardly ideal.

    Resourcing and hiring were very problematic – the demands being placed upon the team were increasing significantly, and group-wide headcount freezes meant that no new additional permanent staff could be hired. Instead, they ended up spending significantly more on short-term contractors to bridge the gap.

    Even for a bank, the amount of bureaucracy and time involved to progress things was staggering.

    There was a general obsession with regard to which 'grade' you are – the extent of this is something I've only ever encountered at Barclays. These are, rather obliquely, B5, B6, B7 and SX (senior exec). You quickly get to know your place.

    Restructures within the wider business happened with surprising regularity – almost as if the senior execs need to justify their existence. Often, they had little very impact. We just shifted from being under one overarching division to another.

    Advice to Senior ManagementEngage with your staff, first and foremost. Significant increases in resourcing and attention to staff welfare would be required if you want to stem the haemorrhaging of dedicated and capable employees.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Backstabbing

    Anonymous Employee (Former Employee)
    London, England (UK)

    ProsNice offices, looks good on your CV.

    ConsIt is possible to have a really great career at Barclays if you are prepared to climb over others to get to where you want to be.
    However having worked in various departments, you cannot trust your colleagues, as the culture is very dog-eat-dog. I have seen many people bullied out of the business.
    This is not typical of large corporates in my experience.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Barclaycard new business manager don't do it very high staff turnover

    New Business Manager Barclaycard (Former Employee)
    London, England (UK)

    ProsNot much to say here at all

    ConsTargets very high to make any money and products too expensive they will rid of you like that if you dont do what they want and will waste your time HR no help at all a hole of a place. Line managers weak and spiteful.

    No, I would not recommend this company to a friend

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    Horrific - stay away if you do not want to be treated as a commodity

    Anonymous Employee (Current Employee)
    London, England (UK)

    ProsFlexible working hours
    30 days holiday

    ConsUtterly incompetent leadership
    Absolutely no moral courage what so ever
    Promotions and reward have nothing to do with hard work, but everything to do with cliques
    Barclays will either break you, or institutionalise you. Be warned, be prepared - do not join!

    Advice to Senior ManagementHire in some talent. Keep your eyes open to incompetance, and be prepared to dig deep and find some moral courage.
    Agree, and stick to a plan - then make sure that the plan makes sense for all levels of the organisation,

    No, I would not recommend this company to a friend

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Glassdoor is your free inside look at Barclays reviews and ratings in London, England — including employee satisfaction and approval rating for Barclays CEO Antony Jenkins. All 13 reviews posted anonymously by Barclays employees.