Barnes & Noble Reviews

Updated August 19, 2015
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Michael Huseby
21 Ratings

Pros
  • The Employees discount on books and coffee (in 42 reviews)

  • Employee Discount; Cafe Discount (in 108 reviews)

Cons
  • You are expected to complete too many tasks for minimum wage (in 79 reviews)

  • Little possibility of moving from part time to full time - hours are being cut back to avoid paying healthcare (in 61 reviews)

More Pros and Cons

87 Employee Reviews

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  1. Bookseller

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Barista; Bookseller
    Current Employee - Barista; Bookseller
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Barnes & Noble part-time (More than a year)

    Pros

    The environment is relaxed and I have met and worked with some amazing people.

    Cons

    The pay is so low and the raises are miniscule. There is more and more pressure to sell certain products without financial incentive. This also leads to high pressure sales tactics that are uncomfortable for booksellers and customers. This company does not promote from within. It is a dead end job and it is a real shame because for retail, it was one of my favorite places to work.

    Advice to Management

    The company is only as strong as the foundation in which it is built. The employees on the lower levels feel worthless because we are blatantly passed over for opportunities to advance. If driving sales for a particular product is so important, make that product worth something, provide great customer service with it. There is an increase in a lack of customer satisfaction because there is so much middle managing on issues that should be simple or at the very least be able to be helped on the store level.


  2. Hardworking and dedicated employee

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Philadelphia, PA
    Current Employee - Anonymous Employee in Philadelphia, PA

    I have been working at Barnes & Noble part-time (More than 5 years)

    Pros

    You get discounts on your textbooks and merchandise.

    Cons

    It's not all that it's cracked up to be when they talk about the company Barnes&Noble

    Advice to Management

    Management isn't any good


  3. Helpful (1)

    I Would Rather Clean Toilets In Hell

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Children's Lead Bookseller in Sacramento, CA
    Former Employee - Children's Lead Bookseller in Sacramento, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Barnes & Noble (More than 10 years)

    Pros

    I was a manager at Doubleday Bookstores when B&N bought them and closed them. They offered me a job at a nearby Superstore where I was informed that the equivalent of my position at Doubleday-Senior Bookseller, a management position-was Lead Bookseller-NOT a management position. With a greedy stroke of the pen, B&N had expunged my management experience from institutional memory. That is the closest to a Pro I can give, for it was all downhill after that.

    Cons

    The only criterion for promotion is selling memberships-which managers do not have to sell. For former managers from outside companies there are no criteria whatsoever. I have never seen such a pitiable assortment of dreck and jetsam giving orders to people who are their superiors in both knowledge and, frequently, in emotional stability. District managers are given extraordinary powers which are exercised seemingly without oversight of any kind. The last district manager I had made us throw out the scale for weighing outgoing freight and all the packing materials. She fidgeted with the entire store like objects on a desk, resulting in nothing but wasted payroll and my departure-as there was absolutely no one in the entire company to whom I could productively complain. And don't get me started on the IT.

    Advice to Management

    Try reading a book or two on management. Some of them even have pictures. Then find gainful employment somewhere else.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Good Store, Horrible Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista; Bookseller in Antioch, CA
    Former Employee - Barista; Bookseller in Antioch, CA
    Doesn't Recommend
    Neutral Outlook

    Pros

    I loved the employee discount (especially the 50% off in the cafe)

    Cons

    There was NO training at all, it was basically "figure it out by yourself". Bounced you around at where ever, doing things outside of your job description, horrible pay. Different rules for different managers each day, no consistency. No room for advancement even though I was doing things that managers didn't even know how to do. Never gave help when you needed back up.

    Advice to Management

    Put the effort in training people properly and maybe you wouldn't have so many people quit on you.


  6. wharehouse, Horrible

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    They paid me. I got to go home at the end of the day.

    Cons

    Poor management, no direction, poor pay, boring non-challenging work.

    Advice to Management

    Don't sauce it up, the job is what it is. You're not in charge of a NASA flight team.


  7. Book-Seller

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Barista/Bookseller in Boston, MA
    Former Employee - Barista/Bookseller in Boston, MA

    I worked at Barnes & Noble (More than 3 years)

    Pros

    Flexible Hours, discount on coffee and books.

    Cons

    No hours, intentionally kept under 30 to prevent you from getting insurance. Bad pay. Min wage went up, no adjustment not even taking into account my annual raise.

    Advice to Management

    Management as diverse as all people. When I started they were great people, then those people left to pursue better options and were replaced by...lesser people. That's the nicest I can say it.


  8. Automation Engineer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Automation Engineer in New York, NY
    Current Employee - Automation Engineer in New York, NY
    Doesn't Recommend
    Negative Outlook

    I have been working at Barnes & Noble full-time (More than 3 years)

    Pros

    WFH is plenty. Vac is good.

    Cons

    NOOK is dwindling down. Benefit sucks


  9. Cashier

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier/Convenience Representative in Norfolk, VA
    Former Employee - Cashier/Convenience Representative in Norfolk, VA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Barnes & Noble part-time (More than a year)

    Pros

    It's an easy job coworkers are friendly and sociable The hours are flexible you make your own schedule

    Cons

    The management is terrible there's no chance of advancement or raise no matter how long you remain employed with the company

    Advice to Management

    Management needs training in every department and on how to effectively communicate with employees


  10. Lead

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bookseller in Washington, DC
    Current Employee - Bookseller in Washington, DC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Barnes & Noble full-time (More than a year)

    Pros

    employee discounts, access to other discounts from other companies ada full time there are benefits

    Cons

    To be honest, as of late the con seem to be outweighing the benefits. Micromanaging, Harassment, Nitpicking, no flexibility in scheduling, no creative base anymore just to name a few

    Advice to Management

    STOP NITPICKING AND MICROMANAGING!!! EVERYTHING CAN'T BE PERFECT 24/7!


  11. Helpful (1)

    Long-term Letdown

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Barnes & Noble full-time (More than 10 years)

    Pros

    Great atmosphere for customers. Overall good selection.

    Cons

    Continually trying to squeeze as much as possible out of the employees. Low pay for starting people. Never enough support. Customer service suffers. Managers will utilize your strengths to their advantage with no appreciation. Or Else mentality often used to motivate. Low morale seems to be the norm. No room for advancement.

    Advice to Management

    Take care of your long-term employees who show dedication. Give support to those who may struggle but want to do a good job. Quit trying to cut labor costs. More customer support equals more sales. Keep your assistant managers working on the sales floor instead of wasting time with ongoing council sessions and spend more time setting the example.



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