Barnes & Noble

  www.barnesandnoble.com
  www.barnesandnoble.com
Work in HR? Unlock Free Profile

Barnes & Noble Reviews

Updated August 20, 2014
Updated August 20, 2014
1,072 Reviews
3.3
1,072 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Michael Huseby
142 Ratings

Review Highlights

Pros
  • It's nice to get a decent discount on books and have access to the titles (in 49 reviews)

  • The one thing that I can say about this company is that you get a pretty great employee discount (in 90 reviews)


Cons
  • Very limited in the opportunity to grow beyond minimum wage (in 68 reviews)

  • The company had some serious problems that turned a great part-time job into a so-so (in 48 reviews)

More Highlights

185 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Frantic, corporate, and rigid- my love for books did not help me overcome the desire to run out the door.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shelver  in  Seattle, WA
    Former Employee - Shelver in Seattle, WA

    I worked at Barnes & Noble part-time for less than a year

    Pros

    If you love books and want to be first to learn about what's new, or if your into e- readers, you'll like that perk.

    Cons

    It's a VERY regimented work environment. Very corporate feel, and micromanaged. Your breaks are scheduled, you call the manager at the beginning of your break to let them know you're going. There are also 'training' tests you're expected to complete each day, but it's up to you to find time to do them, and there's never time to do them. Add to that, nearly everyone works part-time. No benefits. While the pay is a little above minimum wage, the hours make for some very small paychecks.

    Advice to ManagementAdvice

    Loosen up. Pay your employees more. 9 out of 10 are working there because they love being in a bookstore.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Good company to work for, very flexible with schedule, but the pay may not be worth the effort you exert

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Head Cashier  in  Glendale, CA
    Current Employee - Head Cashier in Glendale, CA

    I have been working at Barnes & Noble full-time for more than 3 years

    Pros

    Great company to work for, friendly environment, great employees. Strive for great customer service, put the book in customers hands. You gain knowledge from everyone you are exposed to. Great benefits if you are full time

    Cons

    Considering working in a 3 story building, the amount of work exerted may not be worth the pay. If someone slacks off you are responsible for helping them out.

    Advice to ManagementAdvice

    Communication and organization will make the store flow more smoothly. Showing appreciation towards employees and all their hard efforts may make them more willing to work better.

    Recommends
    Positive Outlook
    Disapproves of CEO
  3.  

    good job if you like retail.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Barnes & Noble

    Pros

    like books? you'll get a lot of reading done on breaks.

    Cons

    standing a lot, job isn't transferable to other stores(you'll start over, as any other applicant), selling memberships

  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5. 1 person found this helpful  

    Accountant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Staff Accountant
    Current Employee - Staff Accountant

    I have been working at Barnes & Noble full-time for more than 5 years

    Pros

    Lately started getting summer hours so thats kind of nice.

    Cons

    Dont see lot of internal growth.

    Advice to ManagementAdvice

    Be flexible with employee.

    Doesn't Recommend
    Approves of CEO
  6.  

    Started off well, turned pathetic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Barnes & Noble full-time for more than 8 years

    Pros

    Talk about books all day, every day! Get to borrow hard cover books (as long as they have a removable dust jacket) for 2 weeks. 50% off cafe items.

    Cons

    Poor wages. Corporate doesn't care about their employees. 'We Listen' doesn't take complaints seriously, and even though it's supposed to be anonymous, someone inevitably finds out if you complained about them. They don't care if you're an incredibly dedicated and hard worker if you don't sell enough member cards. As a full-time employee, I was guaranteed 1 Saturday and 1 Sunday off per month. Well, I worked 5 months without a single Saturday or Sunday off! Managers took advantage of hard workers, and ignored slackers. I worked at B&N for over 8 years, and I saw it slide way downhill during that time. It's better than some retail jobs, but worse than many others. I'd be surprised if B&N is still around in 5 years.

    Advice to ManagementAdvice

    Stop kissing corporate's butt so much and care about your employees!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Not enough $$$/opportunity

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Barnes & Noble

    Pros

    They work with your schedule, good atmosphere, good discount

    Cons

    Not enough pay with little chance for increase/advancement (and no benefits available outside of management).

    Advice to ManagementAdvice

    Staff retention should be more of a priority. More pay for current employees would probably be more than offset by the savings from training costs and accidental internal shrink.

  8.  

    Ehh

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Barnes & Noble

    Pros

    None. Minimum wage, bad hours

    Cons

    Everthing is bad. Minimum wage, bad hours

  9.  

    Sinking Ship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Membership Sales  in  Greece, NY
    Current Employee - Membership Sales in Greece, NY

    I have been working at Barnes & Noble full-time for more than 8 years

    Pros

    I used to love working here every day. My co-workers were once just like me in that they loved their job, they loved the atmosphere, and they loved management. Seriously, at one point this company really had it all together.

    Cons

    MANAGEMENT. Too eager to move upwards in what I affectionately refer to as a "sinking ship" that they are stepping on toes, making employees feel worthless, and that HR hotline? IT'S A TRAP. You will get found out, and you will be fired. Haven't received a raise in two years, due to "company not doing well." WHAT IS THAT!?

    Advice to ManagementAdvice

    Quit.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Very limited room for growth and opportunity within the company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bookseller
    Current Employee - Bookseller

    I have been working at Barnes & Noble part-time for more than 3 years

    Pros

    Employee Discount; Cafe Discount
    Local management does in fact care for its employees, but a view of required to say the same rehearsed line continues to appear.

    Cons

    Very limited in the opportunity to grow beyond minimum wage. Coerces employees to sell versus properly growing and educating with proper technique to accomplish the stores goals. Has the overall view of a low level book seller quits today, we can pick up another and rinse and repeat; holds little value in its lower end employees.

    Advice to ManagementAdvice

    Listen to your staff, see what it is that they have to say. Don't threaten to cut hours or jobs for not being able to sell memberships. Through proper training you would be able to not only keep employees but have them want to take the company even further than before. Would cause affect towards what they want, that being the success of the store, versus simply here to pay the rent or waiting until its time to clock out. Offer more incentive than "you get to keep your job" (more of a threat really), get them more involved as working as a team. Play off the strengths of individuals instead of your pay rate is higher so you have more workload. Pay to an individuals drive, commitment, and ability; versus a standard $.25 - $.50 raise/ year.

    Doesn't Recommend
    Negative Outlook
  11. 1 person found this helpful  

    pleasant coworkers and customers, inconsistent management, terrible corporate culture

    Former Employee - Bookseller  in  Mesa, AZ
    Former Employee - Bookseller in Mesa, AZ

    I worked at Barnes & Noble full-time for less than a year

    Pros

    other coworkers were generally pleasant and good to work with. working with books is fun and the customers were usually pleasant

    Cons

    constant screaming kids in the kids section, corporate dictation of every move, corporate profit maximization leads to radical payroll cuts and understaffing, management can be either very nice and competent or completely rude and disrespectful, usually the latter. insultingly low pay with little to no chance for advancement

    Advice to ManagementAdvice

    if you are going to understaff all your stores, the customers aren't getting any personal attention and might as well be shopping online from a competitor

    Doesn't Recommend
    Negative Outlook

Worked for Barnes & Noble? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.