Barnes & Noble Reviews

Updated April 26, 2015
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3.0
455 Reviews
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Michael Huseby
65 Ratings

455 Employee Reviews

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  1. Book Seller

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Book Seller in Vienna, VA
    Former Employee - Book Seller in Vienna, VA

    I worked at Barnes & Noble

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    They allow you to borrow new books to read at home.

    Cons

    Very little training was giving to new employees.

    Advice to Management

    Improve training for new employees.

  2. Bookseller

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Barnes & Noble

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Flexible hours, loved the people who work there. All the part-time employees share a love of books and reading, so the company culture in the stores is great.

    Cons

    Minimum wage, little room for raises especially as a seasonal employee. Disorganized managers, there were simply too many of them

    Advice to Management

    Streamline the management process. Do not delegate certain employees to always being behind the cash register, or always working at customer service. Move people around to avoid playing favorites.

  3. Friendly but double standard.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cafe Server in Fort Wayne, IN
    Current Employee - Cafe Server in Fort Wayne, IN

    I have been working at Barnes & Noble part-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    20/30/50% discounts in music/books/cafe. Nice people. Geeky people. A safe place for LGBTQA people to work. Flexible hours.

    Cons

    Management rarely moves up so there's no room for promotions. As a server you often get lectured for chatting for a couple of minutes, while booksellers can talk and stand around without the lecturing. I have to hide in the back to have a conversation with my manager. Work harder than booksellers, get paid the same or less.

    Advice to Management

    You really do treat cafe different, please stop.

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  5. Great coworkers, terrible management. Constantly changing ideas of what's important. Zero transparency

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Barnes & Noble full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    30% discount on books
    Flexible hours, although inconsistent week-to-week.
    Schedulers make an honest effort to comply with all requests for time off

    Cons

    Poor communication from management
    The same thing that gets you praised one day is totally unacceptable the next. One day they're saying "X is the best employee we have, she's so task-oriented and efficient." Not even two weeks later they're saying "X really needs to improve her performance, she's task-oriented instead of customer-focused."

    Advice to Management

    Get on the same page. Talk to the employees if you have a problem with them, not other managers. Stop hiring district managers who don't know anything about books.

  6. Barista

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Barnes & Noble

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Flexible Hours
    Easy work life
    Good management

    Cons

    Poor Pay
    Difficult Customer Base
    No chance for better pay

    Advice to Management

    Help with aggressive or rude customers

  7. Department Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Barnes & Noble

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Great work environment, decent benefits

    Cons

    Low pay relative to other retail management

  8. Helpful (1)

    Ok if you're a student, but if you're not -- find a better job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cafe Lead in New York, NY
    Former Employee - Cafe Lead in New York, NY

    I worked at Barnes & Noble full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great people - seriously, your co-workers are the best part of the job. They make the shifts bearable.
    Recognition - if you do a good job, storewide promotional opportunities are available

    Cons

    Too much work for measly pay
    Managers are somewhat micromanaging
    Always pushed to upsell every item, which customers find annoying
    Difficult to get promoted in cafe
    Lack of support during busy hours

  9. Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Barnes & Noble part-time

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Flexible schedule, was great while taking classes

    Cons

    Low pay, no room for advancement.

  10. eCommerce Bookseller

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Barnes & Noble full-time

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Great brand. Laudable mission. Fair pay and benefits. Booksellers throughout the enterprise that are among the best in the business, steeped in institutional knowledge, and often quite pleasant to work with.

    Cons

    An oddly sclerotic management structure, despite efforts made every few years to blow things up with some newly anointed savior. The employees' broad pleasure with their work manages to keep the ship afloat while one change agent after another seizes the helm shouting "damn the torpedoes," oblivious to the irony.

    Advice to Management

    Make the business more than what it is by doubling down on technology products; re-engage Microsoft as a partner, or make Samsung a real one; make a real commitment to customer service for your tech-smart stores, adopting Apple's relentlessly cheerful in-store energy.

  11. Cafe Barista

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Orlando, FL
    Former Employee - Anonymous Employee in Orlando, FL

    I worked at Barnes & Noble

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Store discount, fun, laid back atmosphere

    Cons

    Couldnt get full time hours

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