Barnes & Noble
3.3 of 5 981 reviews
www.barnesandnoble.com New York, NY 5000+ Employees

Barnes & Noble Reviews

Updated Jul 10, 2014
All Employees Current Employees Only

3.3 981 reviews

                             

59% Approve of the CEO

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Michael Huseby

(114 ratings)

61% of employees recommend this company to a friend
323 Employee Reviews Back to all reviews
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    Sales Associate

    Anonymous Employee (Former Employee)
    Detroit, MI

    ProsThey're really flexible with school scheduled, you make cent more than minimum wage, mostly all employees are team player's, nice sweet and genuine.

    ConsTraining could have been a little better, I had to pick up a few things myself but if you ask someone they'll help however it should be included in initial training. Although they pay 7.50 it's still not enough to take care of yourself without outside help, inconsistent hours even if you do have a fixed schedule. It's just not enough for a grown person.

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    It went from really great to really awful over the 11 years I worked there.

    Children's Lead Bookseller (Former Employee)
    Temecula, CA

    ProsI love books. I am a book person, and working here fulfilled my need to be surrounded by books at all times. The best co-workers. I met some lifelong friends here. Also, the discount rules!

    ConsTerrible management, from the top down. I witnessed more innappropriate behavior on the part of one manager than all employees combined, in my number of years working here. Also, the company truly doesn't appreciate the gems that are the many booksellers, out on the floor, actually selling the books. It is very short-sighted, and I believe it has majorly contributed to the downhill turn the company has taken.

    Advice to Senior ManagementCorporate- staff your stores. One bookseller should not be responsible for helping every customer on the floor and in the children's department, not to mention cleaning up after aforementioned customers. Managers at the store level- we know you're under pressure from those higher than you in the chain of command. Just don't take it out on your employess who are working just as hard as you. Focus on customer service- that is what can set you apart from Amazon. During the last 2 years of my employment here, I was instructed not to help customers, but to direct them to the self look-up station and let them find it themselves. What about handselling? Customers still appreciate a good reccomendation. And hire people who read, for goodness sake!

    Yes, I would recommend this company to a friend

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    I would work here again.

    Head Cashier (Former Employee)

    ProsGood work environment. I enjoyed the customer base. I think that the company understands the consumer and adjust their business model to sustain themselves in the industry.

    ConsLow pay for high expectations and not a whole lot of room for growth. Can be physically tough as well.

    Yes, I would recommend this company to a friend

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    Great Coworkers and Managers, but very Corporate

    Bookseller (Former Employee)
    Orlando, FL

    ProsMy coworkers and managers were very friendly and helpful. When customers needed more assistance or became angry, we were always told to escalate these situations to management, so at least we didn't have to deal with too many dissatisfied people.

    ConsThe pay is very low (starting is $8, but I was offered $0.25 more because I had "experience"). Raises are given every six months, and increase by $0.25, so you will be completely exploited. Not a lot of hope of moving upward.

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    • Culture & Values
           
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    It's average retail

    Bookseller (Current Employee)
    Richmond, VA

    Pros-Discounts
    -Requesting time-off
    -Days can either be very easy going or very hectic.

    Cons-They push push push to sell Memberships.
    -Clients treat you as if you have no feelings or emotions, very demanding, even their kids.
    -Schedules change often and without notice, even after posted for a week.
    -Understaffed and employees are overworked.

    Advice to Senior ManagementHave more reasonable expectations from your employees when it comes to your "membership sales goals".

    No, I would not recommend this company to a friend

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    Good company

    Anonymous Employee (Former Employee)

    ProsNice location.
    Interesting characters.
    Great benefits and discounts
    You can advance

    ConsAll Managers take their positions seriously and act as if they are gods.
    Most of managers do not do their jobs.

    Advice to Senior ManagementRetail is for those who have nothing better to do in life.

    No, I would not recommend this company to a friend

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    Good Environment

    Barista (Current Employee)
    Nashville, TN

    Prosenvironment, co-workers, discount, product, customers

    ConsVery little pay for a lot of hard work

    Yes, I would recommend this company to a friend

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    It was like working with family you love to pieces with but only get to see on holidays.

    Sales Associate (Former Employee)
    Somerville, MA

    ProsPositive work environment, fun events, sales, and deals, attractive customers, unique coworkers, always an opportunity to learn a new fun fact. Great 35% discount off everything.

    ConsHard to find the right person to report to at any given moment, disorienting textbook structure that varies crazily between stores (university-wise mostly).

    Advice to Senior ManagementKeep hiring younger managers, they know what we want.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Great starter job.

    Anonymous Employee (Current Employee)

    ProsThe Employees discount on books and coffee

    ConsManagement doesn't take feedback well.

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    Stagnant

    Anonymous Employee (Current Employee)

    ProsGreat atmosphere for book lovers, and experienced retail.

    ConsMoving at a slower pace to compete with the growing technological industry.

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Glassdoor is your free inside look at Barnes & Noble reviews and ratings — including employee satisfaction and approval rating for Barnes & Noble CEO Michael Huseby. All 323 reviews posted anonymously by Barnes & Noble employees.