Bazaarvoice Reviews

Updated September 17, 2014
Updated September 17, 2014
166 Reviews
3.5
166 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Bazaarvoice CEO, President and Director Gene Austin
Gene Austin
46 Ratings

Review Highlights

Pros
  • I find that you have to fight a little for a better work/life balance but overall it's pretty good (in 9 reviews)

  • Unlimited" vacation policy (however you realize why when you quit (in 16 reviews)


Cons
  • You need to assert your own work life balance (in 7 reviews)

  • It is a company in constant change so if you can't handle that, then this company probably isn't for you (in 7 reviews)

More Highlights

28 Employee Reviews Back to all reviews

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  1. 4 people found this helpful  

    It's great in theory, but stay away from Accounting/Finance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX

    I have been working at Bazaarvoice full-time (more than 3 years)

    Pros

    Free Food
    Compensation
    Flexibility to work from home

    Cons

    This is only for the Finance department (from what I understand every other department but this one is great to work for). Leadership is seriously micromanaging everyone. There is one manager in particular who is rude and condescending. I had people ask me to recommend them for working here and I refused. They talk big and bad about a culture that DOES not exist here anymore. Oh and just try to take a vacation. They say it's unlimited vacation, but that is a crock. You have to have it approved beforehand and then even when you do have it approved it's subject to be taken away. Stay away from this department.

    Advice to ManagementAdvice

    Pay attention to the employees. Most people will NOT speak up due to being in fear for their jobs. It is not a good environment.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 3 people found this helpful  

    Company is great, accounting/finance department is not

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bazaarvoice full-time

    Pros

    Most of the people are great to work with, benefits are above average with unlimited vacation and wellness plans, plus great break rooms and lots of free snacks/drinks. The culture is very modern and the environment isn't stuffy at all.

    Cons

    While other departments seem to be well managed with great office space and culture, the finance/accounting department is awful and is more like a bad 80s office space. The CFO is virtually absent and has no idea what's going on with the department, and the people directly below him are condescending and squish all creative ideas and most promotional opportunities. Great employees leave or have horrible moral due to the attitude of the senior level management, while mediocre employees stay and make the entire environment more frustrating. Micromanaging and the amount of meetings are ridiculous.

    Advice to ManagementAdvice

    Pay attention to the finance/accounting department and how low the morale obviously is, specifically on how the department compares to other departments within the company, and the dissatisfaction with upper management. Treat your employees with respect, not like children. Weed out the people causing negative reactions, restructure the department as a whole. Stop hiring over-qualified people unless you plan on actually promoting them and giving them more responsibility.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Bazaarvoice Response

    Sep 24, 2014CFO

    I appreciate your feedback and am always open and receptive to it. As a company, we value authenticity and strive to always be open to input. That said, we recognize that we can improve and better ... More

  3. 3 people found this helpful  

    This company is a mess

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bazaarvoice full-time

    Pros

    Great benefits like unlimited time and ESPP. Yearly All Hands in Austin is usually a great party. Austin office space is lively and fun.

    Cons

    Some people are able to grow their careers here while others stagnate. Management is hit and miss, some are fantastic and others are like ghosts.

    Advice to ManagementAdvice

    Enough with the meetings to discuss meetings. A lot of effort went into laying out how people could have a career path and that should apply to all employees in the company, not just select departments.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 6 people found this helpful  

    Turbulent times

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bazaarvoice (more than an year)

    Pros

    Exciting industry
    Incredible client roster
    Many smart, supportive colleagues
    Top-notch annual marketing conference (Summit)
    Interesting acquisition in FeedMagnet
    Brand has good value in job market

    Cons

    Constant change in executive mgmt
    Too many inexperienced mid-senior managers in 'stretch' jobs
    Too many 'change' projects, on top of tighter and tighter budgets
    Core product/service poorly architected, takes an army just to keep up
    Really inexperienced sales/field teams
    Culture that seems fun on the surface, but is actually damaging (For example, people can organize like crazy to wear costumes or make funny videos. But basic processes and tools that help people do their jobs are missing because folks don't want to be 'corporate.' Also, a frat-like environment remains, which stifles diversity and the innovative thinking that goes with it).

    Advice to ManagementAdvice

    Fewer priorities and stick with them
    Keep execs in role--no more flavor of the month
    Hire, reward and retain experienced, competent management
    More focus/progress on product and service cleanup
    Carefully review hiring practices to break up the current pattern, get more diverse thinking in the door
    Walk the halls more, especially in sales--you will be surprised how juvenile (and sometimes offensive) the behavior can be

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Bazaarvoice Response

    Jul 15, 2014CEO

    Thank you for your feedback. I’d like to take the time to address a few of your concerns.

    I believe we have a solid executive leadership team in place, which will lead BV in our FY15 Journey to
    ... More

  6. 2 people found this helpful  

    Can't Believe It's Legal

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Moderator in Austin, TX
    Former Employee - Moderator in Austin, TX

    I worked at Bazaarvoice part-time (less than an year)

    Pros

    Working from home
    Extensive training
    Room for growth... sorta?

    Cons

    High education needed for small paying job
    Treated poorly because your out of house
    The way pay is determined
    Ethics of what the company does

    Advice to ManagementAdvice

    No advice really, mostly because their slave driven model works and it won't change

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    Great to Good to Below Average

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX

    I worked at Bazaarvoice full-time (more than 3 years)

    Pros

    Company is always hiring (or backfilling) so there are good opportunities for people breaking into the workforce at the entry-level. No stated vacation policy. International opportunities. Working with premier brands.

    Cons

    Hubris and group-think have suffocated the company. Turnover remains rampant across the organization regardless of role, seniority or function. Innovation, culture and client reputation have all suffered as a result. For prospective employees, it's worth doing your due-diligence on why the role is open and career path. By now, the company should have matured at least a bit. Doubling down on the reviews product simply won't deliver the growth expectations. Aimless.

    Advice to ManagementAdvice

    Stay positive

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 3 people found this helpful  

    Hard to see good talent being shadowed by over paid VPs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bazaarvoice

    Pros

    Great people and passion for all those who are in any job that does not have a Director on up title.

    Cons

    This company is lost by paying way to much for Directors on Up 6 figures +++ to talk a good hype game for their own benefit but throw all the BST work to those who are trying to see this movement of BV succeed. Sad

    Advice to ManagementAdvice

    Stop hiring management hires - you have enough

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 4 people found this helpful  

    Depends on the department

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX

    I have been working at Bazaarvoice full-time (more than an year)

    Pros

    If you like beer, they give it to you sometimes. They give you food sometimes.

    Cons

    Most coworkers are rude to you if you have a laid back personality. They're loud, obnoxious and cliquey. "Unlimited" vacation means less than 2 weeks per year or you get reprimanded. It's basically a ploy to get more interviewees. After you've learned the platform, it's pretty much all busy work. You have to deal with a lot incompetency and pointless meetings.

    Advice to ManagementAdvice

    The new management has ruined the culture. When I first started at BV, it was easily the best place to work in town. Now, I'd rather be almost anywhere else.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    Gone downhill significantly in the last year

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX

    I have been working at Bazaarvoice full-time (more than an year)

    Pros

    Vacation policy.
    Medical Benefits.
    Still some good quality, highly intellectual people working there.

    Cons

    Very difficult to get compensated for work performance, while higher-ups receive frequent raises and bonuses.
    Company appears to be flailing.
    Gotten rid of a lot of the benefits/perks that made Bazaarvoice a leading employer in Austin - they've cut back significantly on snacks, offer free lunch only available to the engineering team, and management lacks vision.

    Advice to ManagementAdvice

    Bazaarvoice isn't in the same market it was in three years ago - we're competing with other amazing companies in Austin that offer better salaries and benefits, and significantly higher-quality perks...and many of those companies are headquartered in a more convenient location (downtown).

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Five people hired, Two people fired before one year was over

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at Bazaarvoice full-time

    Pros

    The company tries hard to make the place fun to work.
    The benefits are OK.
    Everyone is generally nice

    Cons

    New York office opened with big hopes which evaporated in months.
    Consultants instead of employees.
    Five people hired, two people fired within one year.

    Advice to ManagementAdvice

    I occasionally heard people trying to lower costs by automating things, but most of the company still runs by mechanical turk. Take the time to solve technologically difficult problems.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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