Bazaarvoice Reviews

Updated June 3, 2015
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Bazaarvoice CEO, President and Director Gene Austin
Gene Austin
8 Ratings

Pros
  • I find that you have to fight a little for a better work/life balance but overall it's pretty good (in 10 reviews)

  • lenient vacation policy and office hours (in 16 reviews)

Cons
  • You need to assert your own work life balance (in 8 reviews)

  • Constant change in executive mgmt (in 7 reviews)

More Pros and Cons

35 Employee Reviews

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  1. Helpful (2)

    Finance

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in Austin, TX
    Former Employee - Senior Manager in Austin, TX

    I worked at Bazaarvoice full-time (More than a year)

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Poised for great things to come. Great team atmosphere. Employees really seem to look out for one another.

    Cons

    Overworked Finance staff who are obviously starting to burn out. Department seems to have a revolving door, with employees constantly leaving. Very little opportunity to move up within the organization, if you are a numbers person.

    Advice to Management

    Pat attention to the burnout rate of your employees. Do more to retain experienced employees, and reward them. It must be costing a fortune to be constantly hiring to replace the talent you are allowing to walk out the door.


  2. Helpful (12)

    Overhyped sweat shop selling lame software on the cheap

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX

    I worked at Bazaarvoice full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    close to home
    easy work, just a lot of it
    most people in austin tech have been here for at least a couple months so you can share stories

    Cons

    annoying ra-ra attitude forced upon you
    no information shared with contributor level employees, everything kept at the manager+ level
    way overloaded with work so no way to use the "unlimited" vacation
    poor culture of appreciation reflected in the poor salary that the company gives

    Advice to Management

    All the original management bailed upon IPO


  3. Helpful (10)

    Losing the best talent.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Staff Software Engineer in Austin, TX
    Former Employee - Senior Staff Software Engineer in Austin, TX

    I worked at Bazaarvoice full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Challenging problems, agile environment, friendly coworkers, team outings, snacks/beverages, equipment, ownership.

    Cons

    Work-life balance, promotions, career growth, lacks [real] 20% support, lacks [real] open sourcing support.

    Advice to Management

    There was a recent loss of irreplaceable talent. It was a loss of developers you build companies around; it was a loss of developers Bazaarvoice was built around. These were the kinds of minds that attract top talent, grow budding talent, and maintain a rich culture. They were the kinds of guys that invested their hearts in bettering BV's development organization. They were the strong voices in open source, in doing it "the right way", embracing 20% time, and architecting infrastructure the world needs.

    My advice: give feedback earlier, create growth and promotion plans, let the top talent venture into the unknown, allow building infrastructure with the intent of open-sourcing (and don't hold back the top talents' desire to open source it). Rethink: why are these people passionate? Suppress their passion and they're out.


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  5. Helpful (8)

    Management that cares more about CYA than employees.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX

    I worked at Bazaarvoice full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    The best part of bazaarvoice was the lore of a laid back work environment. Nice perks included, a game room, well stocked break room, and kegs of beer on every floor.

    Cons

    The problem, is you are never allowed time to enjoy these perks. Sure, they have a ping pong table and you'll play a game during orientation but. you won't have time to do any of the activites because of a high stress work environment. I had several instances where it was unfathomable to go grab a sparkling water from the break room due to a stressed workload and management that doesn't recognize a large amount of work and performance being implemented while you try to focus on a manageable work life balance.

    Advice to Management

    You've got to invest in your current employees to keep them around and happy. You on-board 60+ people a month because you are showing the door to people without a proper procedure of performance improvement if you see a problem. You'll have someone in management that will blatantly fire someone with no warning that causes significant impact to the business as a whole. This was a bad problem in the IT department specifically.


  6. Helpful (8)

    Know your career goals before joining

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Bazaarvoice full-time

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    free snacks, fun parties, some flexibility

    Cons

    no real training. interesting to spend several hours chasing an answer that your manager had all along but did not share. no two people will tell you the same thing. too often you'll be working on something only to discover several others working on the same in a silo.

    Advice to Management

    people are your greatest asset. stop burning people out. take the automatic swing off your revolving door. recognize management / contributor cliques and stop them. cultivate a collaborative force rather than encouraging every one to do their own thing.


  7. Helpful (7)

    It's great in theory, but stay away from Accounting/Finance

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX

    I have been working at Bazaarvoice full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Free Food
    Compensation
    Flexibility to work from home

    Cons

    This is only for the Finance department (from what I understand every other department but this one is great to work for). Leadership is seriously micromanaging everyone. There is one manager in particular who is rude and condescending. I had people ask me to recommend them for working here and I refused. They talk big and bad about a culture that DOES not exist here anymore. Oh and just try to take a vacation. They say it's unlimited vacation, but that is a crock. You have to have it approved beforehand and then even when you do have it approved it's subject to be taken away. Stay away from this department.

    Advice to Management

    Pay attention to the employees. Most people will NOT speak up due to being in fear for their jobs. It is not a good environment.


  8. Helpful (5)

    Company is great, accounting/finance department is not

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bazaarvoice full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Most of the people are great to work with, benefits are above average with unlimited vacation and wellness plans, plus great break rooms and lots of free snacks/drinks. The culture is very modern and the environment isn't stuffy at all.

    Cons

    While other departments seem to be well managed with great office space and culture, the finance/accounting department is awful and is more like a bad 80s office space. The CFO is virtually absent and has no idea what's going on with the department, and the people directly below him are condescending and squish all creative ideas and most promotional opportunities. Great employees leave or have horrible moral due to the attitude of the senior level management, while mediocre employees stay and make the entire environment more frustrating. Micromanaging and the amount of meetings are ridiculous.

    Advice to Management

    Pay attention to the finance/accounting department and how low the morale obviously is, specifically on how the department compares to other departments within the company, and the dissatisfaction with upper management. Treat your employees with respect, not like children. Weed out the people causing negative reactions, restructure the department as a whole. Stop hiring over-qualified people unless you plan on actually promoting them and giving them more responsibility.

    Bazaarvoice Response

    Sep 24, 2014CFO

    I appreciate your feedback and am always open and receptive to it. As a company, we value authenticity and strive to always be open to input. That said, we recognize that we can improve and better ... More


  9. Helpful (4)

    This company is a mess

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bazaarvoice full-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great benefits like unlimited time and ESPP. Yearly All Hands in Austin is usually a great party. Austin office space is lively and fun.

    Cons

    Some people are able to grow their careers here while others stagnate. Management is hit and miss, some are fantastic and others are like ghosts.

    Advice to Management

    Enough with the meetings to discuss meetings. A lot of effort went into laying out how people could have a career path and that should apply to all employees in the company, not just select departments.


  10. Helpful (7)

    Turbulent times

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bazaarvoice (More than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Exciting industry
    Incredible client roster
    Many smart, supportive colleagues
    Top-notch annual marketing conference (Summit)
    Interesting acquisition in FeedMagnet
    Brand has good value in job market

    Cons

    Constant change in executive mgmt
    Too many inexperienced mid-senior managers in 'stretch' jobs
    Too many 'change' projects, on top of tighter and tighter budgets
    Core product/service poorly architected, takes an army just to keep up
    Really inexperienced sales/field teams
    Culture that seems fun on the surface, but is actually damaging (For example, people can organize like crazy to wear costumes or make funny videos. But basic processes and tools that help people do their jobs are missing because folks don't want to be 'corporate.' Also, a frat-like environment remains, which stifles diversity and the innovative thinking that goes with it).

    Advice to Management

    Fewer priorities and stick with them
    Keep execs in role--no more flavor of the month
    Hire, reward and retain experienced, competent management
    More focus/progress on product and service cleanup
    Carefully review hiring practices to break up the current pattern, get more diverse thinking in the door
    Walk the halls more, especially in sales--you will be surprised how juvenile (and sometimes offensive) the behavior can be

    Bazaarvoice Response

    Jul 15, 2014CEO

    Thank you for your feedback. I’d like to take the time to address a few of your concerns.

    I believe we have a solid executive leadership team in place, which will lead BV in our FY15 Journey to
    ... More


  11. Helpful (2)

    Can't Believe It's Legal

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Moderator in Austin, TX
    Former Employee - Moderator in Austin, TX

    I worked at Bazaarvoice part-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Working from home
    Extensive training
    Room for growth... sorta?

    Cons

    High education needed for small paying job
    Treated poorly because your out of house
    The way pay is determined
    Ethics of what the company does

    Advice to Management

    No advice really, mostly because their slave driven model works and it won't change



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