Bazaarvoice Reviews

Updated August 9, 2014
Updated August 9, 2014
164 Reviews

3.7
164 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Bazaarvoice CEO, President and Director Gene Austin
Gene Austin
39 Ratings

Review Highlights

Pros
  • Unlimited" vacation policy (however you realize why when you quit (in 18 reviews)

  • I find that you have to fight a little for a better work/life balance but overall it's pretty good (in 8 reviews)


Cons
  • The culture and the work life balance remains very good (in 10 reviews)

  • It is a company in constant change so if you can't handle that, then this company probably isn't for you (in 6 reviews)

More Highlights

30 Employee Reviews Back to all reviews

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  1. 3 people found this helpful  

    Lot's of potential

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Bazaarvoice full-time

    Pros

    Extremely impressive portfolio of clients.
    In my experience, it was a very thoughtful and caring organization.
    Solid benefits, including an unlimited vacation policy.
    The pay was decent and on par with the rest of Austin technology firms in my experience.
    There is reasonable flexibility to work from home and get away from the office as long as you are in good standing.
    There is a lot of potential for this organization.

    Cons

    Extremely clique-ish. I felt like an outsider at times since there was a feeling that the "original Bazaarvoice employees" did not embrace the additional staff brought in to help the company grow.
    The culture felt very manufactured in my experience.
    My department, and at least one other I was exposed to, worked people to the point that there was low morale and high turnover.
    Turnover in leadership was a constant.

    Advice to ManagementAdvice

    .

    Doesn't Recommend
    No opinion of CEO
  2.  

    Great people, but chaotic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Implementation Engineer  in  Austin, TX
    Current Employee - Implementation Engineer in Austin, TX

    I have been working at Bazaarvoice full-time for more than 3 years

    Pros

    My co-workers there were great, as was mid-management. There is a strong can-do spirit. The hours were flexible.

    Cons

    The job was only minimally technical, despite having "engineer" in the job title. With the new CEO, paperwork was on the rise, and much of it seemed unnecessary.

    Advice to ManagementAdvice

    Make sure that the task you are giving your workers are actually benefiting the company.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    High C-Suite Ideals, Destructive Management Churn

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bazaarvoice Content Analyst  in  Austin, TX
    Former Employee - Bazaarvoice Content Analyst in Austin, TX

    I worked at Bazaarvoice part-time for more than a year

    Pros

    Interview, training, rep support and feedback are all exemplary, the work is fun, and changes in policy and client-specific details are always easy to understand. Upper management are visionaries, very inspiring and admirable.

    Cons

    Senior leadership has very optimistic goals and ideals, common to most startups. The ambitions are lofty and the processes are well thought-out. However, high turnover means that middle-management always ends up with something to prove, which can be a disaster unless the personality is a good fit. Hiring practices in the management stratum seem to fall short of both leadership ideals and CSR needs, as they are based on different criteria than those that would support what the company claims to want.

    Advice to ManagementAdvice

    Zero in on confirming that management is in line with professed culture and values. Those things can fall by the wayside in the nitty-gritty of the everyday, overlooked for basic management and Peter Principle reasons, and soon you've lost all contact with the reason you loved the company in the first place. It's not enough to talk the talk, when the people you hire to steward your workforce don't know how to walk the walk.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Good pay, flexible, lots of changes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Moderator  in  Austin, TX
    Current Employee - Moderator in Austin, TX

    I have been working at Bazaarvoice part-time for more than a year

    Pros

    Work from home opportunities were the best. The opportunity to make a decent amount of money was always there. Freedoms to make your own schedule

    Cons

    Constant policy changes. Conference calls when you aren't scheduled to work. Working a weekend shift. No benefits. Not holding everyone to the same standard

    Advice to ManagementAdvice

    Listen to the people who work from home, they are just as important as te people that work in your office.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    content analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Content Analyst  in  Austin, TX
    Former Employee - Content Analyst in Austin, TX

    I worked at Bazaarvoice part-time for more than 3 years

    Pros

    Work from home
    flexible hours
    Good vacation policy but not a good as it was.

    Cons

    character count continues to go up with no increases in rates of pay in over 5 years
    Complex guidelines with very narrow definitions which are mostly written by American writers, which leads to conflicts in comprehension by foreign moderators.
    Very tedious
    No real advancement for anyone looking for an alternate career within the company
    Lack of communication from management in the past year.

    Advice to ManagementAdvice

    Increase pay and stop increasing the character count.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Decent

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bazaarvoice

    Pros

    When I was there it was about a year before it went public and still had the personal, "small"-er company feel. It was fun and progressive.

    Cons

    As it grew, everyone got caught up in the glamour of tech, went public and the culture basically died. Now it's just a bunch of people passing through to get their resume stamped.

  8. 2 people found this helpful  

    No clear strategy, don't know where they are going

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bazaarvoice full-time for less than a year

    Pros

    Vacation policy
    smart co-workers
    possibility of advancement ( but too many directors and too few people doing the actual work)

    Cons

    lack of strategy
    frat boy culture sometimes

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 5 people found this helpful  

    Burn out is high

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Moderation Specialist  in  Austin, TX
    Current Employee - Moderation Specialist in Austin, TX

    I have been working at Bazaarvoice part-time for more than 3 years

    Pros

    Telecommute; pay rate based on performance (most of the time); 1099 not W2

    Cons

    Boring, exacting, highly stressful, ethically questionable work; employees co. wide appear to be over qualified for their positions; headquarters staff predominantly tense and defensive (which makes communication difficult at times); no bonuses for working holidays/overtime; mandatory weekend hours; 2 weeks notice necessary to take a day off (really)

    Advice to ManagementAdvice

    Recognize your best performing workers consistently and meaningfully - in the end, the entire organization rests on conscientious moderation performance - we are not just cogs in the wheel, we are the wheel; take steps to minimize stress and eliminate criticism as the only form of feedback.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 4 people found this helpful  

    Great if you've got a technical skill they need and don't know any better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Bazaarvoice full-time for more than a year

    Pros

    Fast moving, good HR policies, cool market position and product. Probably safest/best if you're a developer/data analyst. Much better fit and potential for growth if you're coming straight out of school or it's your second job. Mind-blowingly awesome culture if you want to live/work/play with the same group of folks.

    Cons

    Not so much fun after the kool-aid wears off.
    Schizophrenic management, driven by, and limited in vision to, monthly goals (if that). Proficiency is rewarded by increased demand without clear priorities.
    They could really benefit from a stable management structure and goals for employees to chart their course or make priority decisions that DON'T change every week. Workplace success is built more on responsiveness to the latest whim of upper management than any coherent plan or actual strategy/alignment with corporate goals.

    Advice to ManagementAdvice

    You've heard this in every employee survey and failed to act for the last 5 years, but I'll repeat it. There is zero alignment of corporate goals with departmental/individual goals, virtually no guidance for employees, and management in the classic sense of nurturing and developing talent is non-existent.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 4 people found this helpful  

    Great experience, but in the end disappointing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - UI Designer  in  Austin, TX
    Current Employee - UI Designer in Austin, TX

    I have been working at Bazaarvoice full-time for more than 3 years

    Pros

    Talented people, Work/Life balance, Snacks/drink selections

    Cons

    Lack of direction, No career paths, Culture & values, Game rooms are aging and falling apart, Too much re-organization and re-seating every 4 months, People are promoted to management positions when they have no experience and/or business being a manager

    Recommends
    Neutral Outlook
    No opinion of CEO

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