Bell Canada Reviews

Updated August 23, 2015
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Bell Canada President and CEO George Cope
George Cope
29 Ratings

Pros
  • opportunities, culture, work life balance (in 19 reviews)

  • To have a job and good benefits (in 30 reviews)

Cons
  • Work / Life balance can be a problem due to chronic under staffing (in 20 reviews)

  • large large company, hard to get to know executives (but that is expected) (in 10 reviews)

More Pros and Cons

72 Employee Reviews

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  1. Customer service to please CRTC is really sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in London, CA
    Current Employee - Customer Service Representative in London, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Bell Canada part-time (More than 3 years)

    Pros

    Could take bus to work or walk

    Cons

    No one gets hired full time, hours drop to 8 hours a week at times... It's sales sales sales... They use sales metric tracking system that usually is being updated during the month , so you get false info on your stats , Union does nothing but misuse time allocated for fighting for employees for personal monkey business . They rip you off of commissions ... Hierarchy of Bell is similar to the nazis running concentration camps during ww2... Mostly outsourced to other places like stream for minimum wage... Then bell has the balls to ask Canadians to fight to keep Verizon out ...

    Advice to Management

    Bring back high paying jobs to london and any town you do business in or hello Verizon


  2. Sales Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    bad company.... there fastact and ires suck.. half the times its down .... and less pay... managers don't care... no bonus been there for 3 years... no goodies for employes.... base pay

    Cons

    BELL SUCKS............... everything is down for this guys... i should have switched alredy.


  3. A nightmare

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Toronto, ON (Canada)
    Former Employee - Anonymous Employee in Toronto, ON (Canada)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Bell Canada full-time

    Pros

    Gets to know and learn about telecom history in Canada.

    Cons

    Layoffs, demotion, firing - pick one.

    Advice to Management

    Don't hire middle management from competition.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Prepare to become a pawn

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant in Victoria, BC (Canada)
    Former Employee - Sales Consultant in Victoria, BC (Canada)
    Doesn't Recommend
    Negative Outlook

    I worked at Bell Canada part-time (More than 3 years)

    Pros

    Loved the people, loved the hours, the job was pretty easy, expectations were not huge.

    Cons

    Management is terrible, they will move you to any store even if it is 30 mins away without consent. They don't have any respect for you as a human being or an employee. They don't care about anyone except themselves. They will push you out if it benefits them. They use harsh tactics to push you out i.e., transfer you to another bell store, virgin store or just put you on an aggressive improvement plan that is unattainable.

    Advice to Management

    Dont destroy moral. My manager was not even in charge for more than 20 days and he transferred a top performing (top 5% in canada) out of the store to a store that she couldn't even work at because of the distance from home to work to school. We had pictures of our team and little motivational quotes and he ripped them down his first day into the store. Currently has 2 employees still there because they fear for their jobs and the rest are gone. Have some respect for your employees.


  6. Depressing job

    Former Employee - Retention Agent for Household Services in Nanaimo, BC (Canada)
    Former Employee - Retention Agent for Household Services in Nanaimo, BC (Canada)
    Doesn't Recommend

    Pros

    The people were pretty nice. Good location, easily accessed by transit. Always got full time hours.

    Cons

    Unreasonable goals for upselling and retention. Disorganization between departments. Centers in other countries had language barriers with agents amd customers.

    Advice to Management

    Stop being so pushy. The sales/upselling practices are ridiculous and it makes people uncomfortable to be a slimy salesman.


  7. Sales associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bell Canada part-time

    Pros

    Free cellphone and cellphone plan

    Cons

    Horrible managers all the way up to ROM, little to no training, low incentives and high target

    Advice to Management

    Concentrate on staff too, not only sales goals


  8. confused

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Bell Canada full-time

    Pros

    As for pros...little to None

    Cons

    You will be replaced if you make too much

    Advice to Management

    No comment


  9. Market support

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Bell Canada as a contractor

    Pros

    smart people to work with

    Cons

    overly underpaid and super long hours


  10. Helpful (4)

    Proudly serves Canada from India and Philippines ( although advertised )

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst - Systems in Toronto, ON (Canada)
    Current Employee - Business Analyst - Systems in Toronto, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Bell Canada full-time (More than 5 years)

    Pros

    Nothing worth mentioning after many years of service.

    Cons

    Outdated infrastructure controlled from India , level 2 support contacts India for their support. and within Canada 3rd party contracted cheap labor.

    Advice to Management

    Carry on sucking each other to pass 8 hours daily. Don't waste your time its precious. Bell lets talk is for a publicity stunt nothing more, they should take care of the staff and not drive them mental.


  11. Helpful (4)

    DECEPTION…AS BIG as the company itself

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Project Manager
    Former Employee - Senior Project Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bell Canada full-time (More than 5 years)

    Pros

    Reasonable salary and benefits… (Not enough, considering the mental anguish the company puts their employees through). Good and fun people to work with (very good sense of humor mandatory to face cons).

    Cons

    Join Bell if you want to experience what NOT TO DO in the business world. If you’re seeking for a big name on your resume, if you have very strong mental health and an equally strong sense of humor, go for it and hope to be part of a good team! (Low level team workers are generally good people). This company has longevity but no maturity…NONE whatsoever. Don’t expect loyalty from upper management. If you’ve got ideas, creativity, team spirit, career advancement objectives, etc…, these dreams will be crushed by most managers. Don’t expect team managers to help you raise your voice, their own voice has been silenced before your arrival, they “spiritual fire” toward work has been extinguished and some won’t make wave because their position has become unstable. Team spirit or even just good spirit is maligned or circumvented at so many levels! Promotions are not given on merit and skills for the opening position, but based on the network of influential people you know higher up within the company. They will publicized the opposite but upper management’s ideas of career support or rewarding hard worker lower level employees is to spare some low budget dollars to offer drinks in “get together” little events at restaurants. If you are looking for higher rewards such as training courses or small career promotions, forget it! Even if you are expert “k-a”, in order to have what could be fairly yours, you have to go through stack ranking and a ridiculous evaluation scale where “Good “and “Very good” = 0. Only “Excellent” gives you points. Don't get me wrong, you will hear about great accomplishments, or how proud Bell is to have won a bit on a contract, etc....; numerous meetings are held for that matter. But try to harvest the fruit of your labor and see! Never NEVER say that there is a problem somewhere. Nobody wants to hear about it. In meetings everything and every subjects have to be positive. Even if project management is to find solutions to problems, nobody wants to use that term in upper management. People used to be angry at Microsoft's products and updates ... try Bell's home made tools! You won't believe it even if someone tell you about them. no analysis, no tests ...sorry, tests are permanent implementations. Archives, lessons learn, changes, etc ... they must be somewhere but nobody analyses them in order to change the company policies or process. Projects are driving by Sales department not by Project Managers. Senior PMs know what I'm talking about and the consequences. Ironically, the company is sponsoring the mental health campaign “Bell pour la cause / Let’s talk”. In reality, the company’s work overload politic is the 1st cause / source of mental health issues among its employees; ask around, job agencies or medical doctors, etc. A year ago, the work/life balance issue was raised during Bell’s big employee gathering. The employees’ speech received a huge standing ovation from the entire audience if front of upper management. Management’s responses: “We are extremely surprised! We didn’t know. We hear you, we will find a solution”, etc…The platform was suddenly extremely uncomfortable for all ten of them. A year later, the situation is worse than ever! Stressed employees, leaves of absence for depression are staggering: burn outs, work related heart conditions, stressful work environment, and low employee moral throughout departments. Management comments “It’s the way business is done”, and offers this solution: “Let’s continue for the moment”. This year, they laid people off when departments are struggling to have the work done. Management counts on “fresh meat” and contract employment…. In this company, Leaders lack Emotional Intelligence. Bottom line ... don't expect too much from this company. Take your salary and go home. Don't stay too long a Bell employee ...you won't fly that far nor that high if you do.

    Advice to Management

    Your employees are your work force: show support and respect towards them and they will be loyal to you, just like when they were hired! ... They were proud then! Without them the company is nothing! Their expertise will be lost and will benefit the competition. Don’t be cheap when offering training, support, and mentoring. Build employee esteem while you put billions in your pockets. Stop acting like immature children living on their grandparents’ fortune.



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