Bell Mobility

  www.bellmobility.ca
  www.bellmobility.ca

Bell Mobility Reviews

Updated August 12, 2014
Updated August 12, 2014
102 Reviews
3.2
102 Reviews
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Bell Mobility President & CEO George Cope
George Cope
30 Ratings

Review Highlights

Pros
  • The free cell phone service some what made up for the not so great pay (in 8 reviews)

  • Very supportive community there to help with work-life balance in a major way (in 7 reviews)


Cons
  • hard to have a work life balance at times (in 5 reviews)

  • call centre was shut down - in order to "expand operations out to the west" (in 4 reviews)

More Highlights

18 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Good potential poor management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bell Mobility full-time

    Pros

    health benefits, free cell phone, free parking, 3 weeks vacation

    Cons

    lack of management, glorified telemarketing job, non competitive rates vs competition for product you are selling

    Advice to ManagementAdvice

    Be more proactive in coaching employees, lessen amount of process for sales, get competitive pricing vs competition

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Been there 10 years - lots of bureaucracy, limited growth opportunities, employees not valued, morale going downhill

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate Director in Mississauga, ON (Canada)
    Former Employee - Associate Director in Mississauga, ON (Canada)

    I worked at Bell Mobility full-time (more than 8 years)

    Pros

    Reasonable pay, decent benefits, pleasant physical work environment, lots of good people to connect with, good training opportunities (although this depends on the department manager)

    Cons

    Career opportunities are very limited, bureaucracy is extremely high - this creates inefficiencies and many good people get caught up in them. Over the last 10 years, work/life balance, employee benefits, training opportunities and as a result the morale has been deteriorating - in my department less than 50% of employees were looking forward to coming to work every day, according to the recent survey.

    As employees leave the company (through layoffs, voluntary departures or retirements), many positions are not refilled - work load is increasing while the pay has stagnated for many years and employees are lucky to get a 1-2% raise every few years.

    Lots of office politics and occasional backstabbing. Much more visible and prevalent if you are in a higher position. Hard work is expected and achievements are not often rewarded. Overall a decent place to work on the surface, but dig deeper - and it is not a good place to be long term.

    Advice to ManagementAdvice

    It has been said many times that employees lose trust in senior management. Budgets are cut, salaries frozen, positions eliminated, while executive compensation is growing. If Bell were to survive another 135 years, its management needs to start treating employees as their first priority and its biggest assets.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    Average

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Bell Mobility

    Pros

    Easy Job, Stable Pay, technology atmosphere

    Cons

    Interviews were misleading and job postings were plain

    Advice to ManagementAdvice

    When you advertise a job make sure you understand that people don't like being fooled into another job

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5.  

    It was a call centre.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Vancouver, BC (Canada)
    Former Employee - Customer Service Representative in Vancouver, BC (Canada)

    I worked at Bell Mobility part-time (less than an year)

    Pros

    They have good benefits which start from day one. The training is very good. The other reps on the floor are usually quite helpful if you need a hand. Bell's "Let's Talk" program is good. You can trade shifts with someone if agreed upon by the other person.

    Cons

    The pay per hour is less than Rogers or Telus. The job is considered permanent part-time meaning that you can have less hours than necessary. Although we were told this rarely happens, it happened within a month of hitting the floor. You never have two consecutive days off. I didn't know what my supervisor did all day other than email stats to the reps and approve credit requests. An individual rep's stats were sent to everyone on the team so if someone was in a slump it might cause embarrassment for that person.

    Advice to ManagementAdvice

    I was concerned that my supervisor had not actually done the job of a rep for this company (knowing the ins and outs of the situations we faced). It would have been nice to see someone who had been there and moved up instead of a direct hire.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Vancouver, BC (Canada)
    Current Employee - Store Manager in Vancouver, BC (Canada)

    I have been working at Bell Mobility full-time (more than 3 years)

    Pros

    Pay is ok should be more considering cost of living

    Cons

    Senior Management lies and do not care about the employees

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7.  

    One of my worst jobs, ever.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Toronto, ON (Canada)
    Former Employee - Store Manager in Toronto, ON (Canada)

    I worked at Bell Mobility full-time (more than 3 years)

    Pros

    Great people in the store, and perks were good.

    Cons

    Management and work life balance.

    Advice to ManagementAdvice

    Improve work life balance and reduce the fear managers have about losing their jobs. Regardless of how well my team did, I consistently had them on coaching plans (another term for getting the process started on firing them). If you had 7 days where you surpassed targets, and then one day where you didn`t, you heard about it. Also, Bell markets themselves as the mobile company that is Bigger and Better and their internal saying is that employees need to make every experience a positive one yet we were not given any tools to help us fix issues that arose with customer`s bills, even when it was Bell`s fault. Then, when we were not able to help the customer after our requests for resolution denied, we were hit with a negative customer service score or `red alert`.

    The people I worked with in the Kiosk were great - realists - yet always gave a great effort. It was the upper management, work life balance that made me decide to find something better.

    My recommendation: stay clear of working at Bell Mobility.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8.  

    Time not well spent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Mississauga, ON (Canada)
    Former Employee - Customer Service Representative in Mississauga, ON (Canada)

    I worked at Bell Mobility full-time (more than 5 years)

    Pros

    Some really good people to work with..but most of the good people are let go.

    Cons

    The culture is to obscure information, or maybe that is the industry. 7 years after I started the system finally tells you how many minutes you have left on your account.

    Advice to ManagementAdvice

    Any part of Bell should be a leader, transparent and honorable.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9.  

    A good place to start, but compensation is lacking and perks are disappearing bit by bit.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Small Business Account Associate in Toronto, ON (Canada)
    Current Employee - Small Business Account Associate in Toronto, ON (Canada)

    I have been working at Bell Mobility full-time (more than 3 years)

    Pros

    Decent pay for entry level and sales jobs can pay quite well. Good work life balance, if you have the right manager. Excellent benefits and very generous vacation allowance.

    Cons

    Salary is based on at target earnings. When targets are raised the commission per sale decreases; if your target goes up 20% you must increase your sales volume 20% to make the same compensation as before. In order to hit numbers reps are often pushed into morally grey areas by managers who will deny any involvement if the rep is ever investigated.

    Career advancement is something that is always promised, but never delivered. You will have higher level positions dangled in front of you, but they will have already pre-selected the candidate they want to hire; they only go through the motions of posting it to make it appear that there are opportunities.

    Used to have an unlimited cell phone plan, but now it has a data cap and new hires don't get this perk anymore.

    Advice to ManagementAdvice

    If you bite the hand that feeds you by cutting your salespeople's compensation don't be surprised when they leave to work for your competitors and bring your customers with them!

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10.  

    Very mentally draining.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bell Mobility full-time

    Pros

    Great pay, Good people, Great benefits.

    Cons

    Must always be available. Regional Manager micro manages.

    Doesn't Recommend
    Neutral Outlook
  11.  

    What happened???

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Team Leader in Montreal, QC (Canada)
    Former Employee - Customer Service Team Leader in Montreal, QC (Canada)

    I worked at Bell Mobility full-time (more than 10 years)

    Pros

    Good school for beginners with no experience

    Cons

    Downsizing every year. No more groth opportunity

    Advice to ManagementAdvice

    Come back to a human approach!

    Doesn't Recommend
    Neutral Outlook

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