Bell Mobility

  www.bellmobility.ca
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Bell Mobility Reviews

Updated Jun 24, 2014
All Employees Current Employees Only

3.1 89 reviews

78% Approve of the CEO

Bell Mobility President & CEO George Cope

George Cope

(23 ratings)

51% of employees recommend this company to a friend

Review Highlights

Pros
  • Very supportive community there to help with work-life balance in a major way(in 7 reviews)

  • Only reason I would suggest working for Bell Mobility is to have a free cell phone plan(in 6 reviews)


Cons
  • Management and work life balance(in 3 reviews)

  • call centre was shut down - in order to "expand operations out to the west"(in 4 reviews)

16 Employee Reviews Back to all reviews
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    • Culture & Values
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    Average

    Anonymous Employee (Former Employee)

    ProsEasy Job, Stable Pay, technology atmosphere

    ConsInterviews were misleading and job postings were plain

    Advice to Senior ManagementWhen you advertise a job make sure you understand that people don't like being fooled into another job

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    • No Opinion of CEO

     

    It was a call centre.

    Customer Service Representative (Former Employee) Vancouver, BC (Canada)

    ProsThey have good benefits which start from day one. The training is very good. The other reps on the floor are usually quite helpful if you need a hand. Bell's "Let's Talk" program is good. You can trade shifts with someone if agreed upon by the other person.

    ConsThe pay per hour is less than Rogers or Telus. The job is considered permanent part-time meaning that you can have less hours than necessary. Although we were told this rarely happens, it happened within a month of hitting the floor. You never have two consecutive days off. I didn't know what my supervisor did all day other than email stats to the reps and approve credit requests. An individual rep's stats were sent to everyone on the team so if someone was in a slump it might cause embarrassment for that person.

    Advice to Senior ManagementI was concerned that my supervisor had not actually done the job of a rep for this company (knowing the ins and outs of the situations we faced). It would have been nice to see someone who had been there and moved up instead of a direct hire.

    No, I would not recommend this company to a friend

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    Manager

    Store Manager (Current Employee) Vancouver, BC (Canada)

    ProsPay is ok should be more considering cost of living

    ConsSenior Management lies and do not care about the employees

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
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    One of my worst jobs, ever.

    Store Manager (Former Employee) Toronto, ON (Canada)

    ProsGreat people in the store, and perks were good.

    ConsManagement and work life balance.

    Advice to Senior ManagementImprove work life balance and reduce the fear managers have about losing their jobs. Regardless of how well my team did, I consistently had them on coaching plans (another term for getting the process started on firing them). If you had 7 days where you surpassed targets, and then one day where you didn`t, you heard about it. Also, Bell markets themselves as the mobile company that is Bigger and Better and their internal saying is that employees need to make every experience a positive one yet we were not given any tools to help us fix issues that arose with customer`s bills, even when it was Bell`s fault. Then, when we were not able to help the customer after our requests for resolution denied, we were hit with a negative customer service score or `red alert`.

    The people I worked with in the Kiosk were great - realists - yet always gave a great effort. It was the upper management, work life balance that made me decide to find something better.

    My recommendation: stay clear of working at Bell Mobility.

    No, I would not recommend this company to a friend

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    Time not well spent

    Customer Service Representative (Former Employee) Mississauga, ON (Canada)

    ProsSome really good people to work with..but most of the good people are let go.

    ConsThe culture is to obscure information, or maybe that is the industry. 7 years after I started the system finally tells you how many minutes you have left on your account.

    Advice to Senior ManagementAny part of Bell should be a leader, transparent and honorable.

    No, I would not recommend this company to a friend

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    A good place to start, but compensation is lacking and perks are disappearing bit by bit.

    Small Business Account Associate (Current Employee) Toronto, ON (Canada)

    ProsDecent pay for entry level and sales jobs can pay quite well. Good work life balance, if you have the right manager. Excellent benefits and very generous vacation allowance.

    ConsSalary is based on at target earnings. When targets are raised the commission per sale decreases; if your target goes up 20% you must increase your sales volume 20% to make the same compensation as before. In order to hit numbers reps are often pushed into morally grey areas by managers who will deny any involvement if the rep is ever investigated.

    Career advancement is something that is always promised, but never delivered. You will have higher level positions dangled in front of you, but they will have already pre-selected the candidate they want to hire; they only go through the motions of posting it to make it appear that there are opportunities.

    Used to have an unlimited cell phone plan, but now it has a data cap and new hires don't get this perk anymore.

    Advice to Senior ManagementIf you bite the hand that feeds you by cutting your salespeople's compensation don't be surprised when they leave to work for your competitors and bring your customers with them!

    No, I would not recommend this company to a friend

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    Very mentally draining.

    Anonymous Employee (Current Employee)

    ProsGreat pay, Good people, Great benefits.

    ConsMust always be available. Regional Manager micro manages.

    No, I would not recommend this company to a friend

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    What happened???

    Customer Service Team Leader (Former Employee) Montreal, QC (Canada)

    ProsGood school for beginners with no experience

    ConsDownsizing every year. No more groth opportunity

    Advice to Senior ManagementCome back to a human approach!

    No, I would not recommend this company to a friend

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    1 person found this helpful  

    Bell Corporate Stores - unethical rotten apples ruin it for everyone

    Corporate Store Manager (Former Employee) Vancouver, BC (Canada)

    ProsNew technology, some talented people to work and learn from, corporate structure, some chances to move to different departments.

    ConsUnethical sales people who become store managers and the people above them who condone this behaviour. If it helps someone above you make their bonus, I guess it's excusable to lie/cheat/steal from the Bell shareholders. The people who play it straight but get the crap locations to work/manage in are the scapegoats and performanced out.
    There are a lot of incompetent people in positions (in every department of Bell) of authority/power/overpaid salaries that have no business "managing" people. It's sad how the selection process neglects the people relationship skills that should be required for these "managers" who get promoted/appointed.

    Advice to Senior ManagementBy upper management, I mean the people above the Director of BC etc. Apparently corruption has spread to even the Regional Managers and the Director where outright cheating (where evidence has been supplied) is condoned/overlooked because it has helped line their pockets with bonuses.
    Distribution channel, time to stop promoting based on just sales results (and you should be scrutinizing the sales results). Even the new sales consultants hired can spot the obvious cheats on the reports means that this is being ignored. Have an independent department of the company who has the power to discipline these individuals or review the "discipline" by their managers.
    Spend some time working on the phones with the call centre people, work with the sales people on the floor, talk to the store managers and front line people of (regardless if they are in A or D location).

    No, I would not recommend this company to a friend

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    Fun to work at the beginning but a gradual decline as time went on.

    Anonymous Employee (Former Employee)

    ProsPrestige. Bell being one of the biggest telecom companies made you feel proud to work there. The people (co-workers) also made the time there enjoyable. Benefits were good. The free cell phone service some what made up for the not so great pay.

    ConsTransparency. Transparency was terrible when it came to what the company had in mind for staff. They made every effort to educate on new products and services but nothing in the way of where we all fit in the overall direction the company was heading. Big disconnect between senior management and front line staff. Middle management didn't have the courage to push back when a new policy, idea, stat, product or service would not be supported well on the floor. Many, many more cons to much to state.

    Advice to Senior ManagementMy advice to senior leadership would be to know the business from a front line perspective. Close the gap between yourselves and the rest of the organization. Maybe then you would see that more creative ways are needed to meet the shareholders needs & keep your operations staff happy. Without them, the company wouldn't turn a buck.

    No, I would not recommend this company to a friend

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