Best Buy Canada

  www.bestbuycanadaltd.ca
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Best Buy Canada Reviews

Updated Mar 4, 2014

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All Employees Current Employees Only

3.2 172 reviews

65% Approve of the CEO

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Ron Wilson

(17 ratings)

60% of employees recommend this company to a friend

Review Highlights

Pros
  • employee discount on a wide range of stuff(in 18 reviews)

  • There was a great work environment with fun team dynamics(in 14 reviews)


Cons
  • Part time staff should be guarantee a set amount of hours(in 8 reviews)

  • service plan is almost always imposed on customers for purely "numbers" driven motive(in 7 reviews)

13 Employee Reviews Back to all reviews
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in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Best Buy is in "Big Bye" trouble

    Best Buy Geek Squad, Agent Senior (CIA Senior ) (Former Employee) Montreal, QC (Canada)

    ProsCompany has excellent medical/dental plans and benefits.

    ConsThere are no more seniors, supervisors, merchandising and inventory managers, "leaders", positions in most of their stores. This will greatly effect all customers in store. Current and future employee's will lack the necessary training and guidance from senior employees (as there is not many of them left anymore) due to the ongoing restructuring of the company. Best Buy has decided to get rid of people that have serviced the company for many years, mostly do their salaries. In my opinion this company along with the Future Shop brand is in more serious trouble then they tell public and investors

    Advice to Senior ManagementIt's time for Best Buy to return to the proper company values they had back around 2003-2010. After 2010 you've started cutting all the important positions and letting go of the people that made your company.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Was great a few years ago but has slid downhill...

    Anonymous Employee (Current Employee) Richmond, BC (Canada)

    ProsCo-workers can be great though hardworking ones are few they typically are friendly.

    ConsManagement is the biggest issue, not just store level we're talking corporate whom has no clue about reality.

    Advice to Senior ManagementLaying off too many senior people and trying to have as few full timers and keyholders as possible is insane... you get rid of the hardest working people that care about the job keeping mostly part timers whom don't care. You're leaving customers with less to help them whom care about them and less people to resolve issues as needed. One department for sales is insane as people are never going to have the needed knowledge. If a manager has a bunch of complaints about them there's probably an issue... those hardworking people that care whom you haven't laid off are being driven away by being left to deal with bad managers and issues you're creating - those that have yet to leave are either talking about trying to find somewhere or hoping to be laid off.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    favouritism is a big problem with management.

    Sales Associate (Current Employee) Markham, ON (Canada)

    ProsSomewhat relaxed environment
    Most of the people I work with are cool

    ConsManagement has poor communication
    They favor and promote people who don't deserve it
    Unorganized
    Frequently asked to stay later, and if you don't they give you a hard time

    Advice to Senior ManagementLearn to lead
    Treat all employees fairly
    Get your heads out of your asses

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    No skill, no one cares

    MME (Former Employee) Surrey, BC (Canada)

    ProsPeople there are usually fun to work with, employers are generally friendly

    ConsThe work is monotonous, and can be emotionally draining. If a customer complains or has some issue, and you know that it isn't right to stand up to them, the managers tend not to back you up, but rather give into the customer.
    They don't offer proper training with initial hiring

    Advice to Senior ManagementHire proper managers, who have training, experience and talent.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

     

    Geek Squad

    Geek Squad, Agent (CIA) (Former Employee) Montreal (Spain)

    Prosworking with the latest computer technology

    ConsBad management, bad management, bad

    Advice to Senior ManagementGet a life.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    dull uninteresting working atmosphere, rated as my worst job experience

    Parts Tester (Current Employee) Vancouver, BC (Canada)

    Prosemployee discounts, very few pros

    Conscontract work, no respect, potentially dangerous fumes from propane usage in appliance repair area, bad ventilation in the warehouse

    Advice to Senior Managementtreat workers with respect, higher ups dont care so it trickles down

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Working at Best Buy...

    Home Theatre Specialist (Current Employee) Vancouver, BC (Canada)

    ProsThe discounts are very good.

    ConsThe company is very unstable; from my understanding, there have been several positions that were cut from the hierarchy, including management and supervisor positions in the last few years.

    Although the store advertises that it's a non-commissioned, no pressure environment--I beg the differ. It is a very high pressure environment for the average amount of pay. An average Full-Time associate is expected to 'perform' by selling the extra service plans that are attached to every product in the store--therefore it causes favoritism to those that can sell service plans.

    The service plans are ridiculous to sell--most of the employees and managers that sell them would not buy it themselves. Example: a recently released Ultimate Protection Plan can cost as much as $29.99 per month for 3 years for a laptop that is only worth $1000--many exclusions with the UPP as well-it doesn't cover physical damage, lost or stolen, and water damage. (The newly released UPP for tablets only, does cover damage, except you're paying up to $16.99 per month for two years-that equates to $450 after taxes--you may as well just buy a new tablet!)

    Trying to sell these service plan is the biggest headache. This has caused a lot of manipulation of numbers to make it appear the company does well. During a sales presentation, take notes when the salesman tries to sell you the extra protection, once you say no, you will get many rebuttals as to why you are not purchasing the services. If they are desperate for numbers that day to meet there budget, they would go as far as trying to give you the service for free. Example: If the product costs $1000 and the service costs $300, they will goes as far as selling you the product for $700 and adding the service for $300 to make it an equal $1000. It's business relies on selling extra service plan and the day you can not sell it, the day you will get laid off.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Can't believe I stayed so long

    Anonymous Employee (Former Employee)

    ProsEmployee discount on products and services
    Job security
    Ability to voice your opinions and concerns. Strong HR presence in my store
    Fun, all of your co-workers become your best friends
    Making customers day when you engage them in a cool demo and teach them something new

    ConsPoor compensation, not competitive. "experience doesn't pay my rent"
    Poor design of performance review process. Impossible to get a raise but they are very good at manipulating you in thinking you're going to get a raise or promotion
    Management not trained properly (thrown into new role with no prior training)
    Slackers are recognized for half assed work (management strategy to encourage them) while top preformers get spoken to about not selling as much services as they usually do which is why most leave to go to FutureShop where they make significantly more.
    Understaffed due to labour cuts, working in 4 depts alone 5-10 hard to juggle

    Advice to Senior ManagementGet back to living the company values and fulfill the mission statement of the brand. Company is moving towards "bottom-line centricity" and away from "customer centricity". This company will be swallowed up by Amazon and Apple.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Phone sales/Everything else

    MCSA (Former Employee)

    ProsThe pay was competitive compared to local companies.

    ConsUnreasonable management; kept changing procedures to be less and less effective and then blaming employees after many meetings explaining how the changes wouldn't work.

    No chance at promotion.

    No raises.

    Advice to Senior ManagementJust quit.

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    Low expectations

    Anonymous Employee (Former Employee) Toronto, ON (Canada)

    ProsDiscount (sometimes), its a very easy job and requires no brain power despite all the complaining you hear about it.

    ConsAbuse by customers, management treat you like you don't know anything, hours, shifts, they openly work HR rules to their advantage

    Advice to Senior ManagementDon't spend all your time catering to customers. Teach the staff and hold them responsible it will weed out the garbage staff and help the better ones learn the skills to get a better job.

    No, I would not recommend this company to a friend

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