Best Buy Canada

  www.bestbuycanadaltd.ca
  www.bestbuycanadaltd.ca

Best Buy Canada Reviews

Updated November 20, 2014
Updated November 20, 2014
195 Reviews
3.2
195 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Ron Wilson
25 Ratings

Review Highlights

Pros
  • employee discount on a wide range of stuff (in 19 reviews)

  • There was a great work environment with fun team dynamics (in 15 reviews)


Cons
  • Part time staff should be guarantee a set amount of hours (in 10 reviews)

  • Not on commission but still pressured intensely to upsell the service plans (in 9 reviews)

More Highlights

17 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Do not work here.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Vancouver, BC (Canada)
    Former Employee - Sales Associate in Vancouver, BC (Canada)

    I worked at Best Buy Canada full-time (less than an year)

    Pros

    Employee discount, employee discount, employee discount

    Cons

    Management, limited opportunity, and unknowledgeable staff

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Too much pressure to sell services...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Toronto, ON (Canada)
    Current Employee - Sales Associate in Toronto, ON (Canada)

    I have been working at Best Buy Canada part-time (less than an year)

    Pros

    Discount, good co-workers, paid 15 minute break (although you usually don't get it), laid-back culture

    Cons

    Bad pay, pressured to sell B.S services.

    Advice to ManagementAdvice

    If you're going to force employees to sell useless services and evaluate them on it, at least give them some as commission! The only people who get bonuses for the services sold are managers, and they don't do any of the selling!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Unbelievable Workload, Unforgiving bosses, and little pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Electronics Repair Technician in Brampton, ON (Canada)
    Former Employee - Electronics Repair Technician in Brampton, ON (Canada)

    I worked at Best Buy Canada full-time (less than an year)

    Pros

    I worked at the repair depot. You get to work dissembling and fixing everything from PC's, tablets, iPods, iPads, iPhones, Blackberry, notebooks, Macbooks, iMac's, so it is a fun and a divergent experience.

    Cons

    Unbelievable quota. 15 PC's / shift to be detailed, repaired, catalogued, and cleaned. 15 cell phones to be dissembled, repaired, tested for connectivity/camera/bluetooth/battery/etc, AND keyed into the database AND logged into your daily productivity worksheet!

    IF you make a clerical error, or a unit fails, BEWARE! At least 2 bosses will come down on you. Even if your sweaty fingers leave a mark on the device, YOU have to answer before a boss!

    The Brampton Repair Depot is run like a military camp, an army base. Overall workers morale is LOW, job security is NONE (unless you KNOW to affiliate with the dominant, monopolizing group), employee retention rate is LOW (2-3 months fresh meat for processing), HIGH stress, LOW pay in proportion to what is being demanded.

    Advice to ManagementAdvice

    Management is NOT highly educated to begin with. Without naming names, there are many in the upper management, who are in a position of SECURED authority but lack TECHNICAL expertise and proper EDUCATIONAL backdrop to initiate CHANGE, QUALITY IMPROVEMENT, reduction of testing costs, or revamping existing processes.

    Management does not offer solutions to problems, instead it comes bearing down with an iron hammer to squash the problem by NOT sponsoring technical solutions that even the "technical supervisors" do NOT understand, but rather punish the problem-solvers!

    Management only enforces QUOTAS and DISCIPLINARY actions.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Not the best place to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Contractor in Burnaby, BC (Canada)
    Former Employee - Contractor in Burnaby, BC (Canada)

    I worked at Best Buy Canada as a contractor (more than 3 years)

    Pros

    Employee discount on some merchandises. That's it. The buck stops there.

    Cons

    - Poor management. Especially at Headquarters in Burnaby, BC. Some of their so-called Team Leaders and so-called managers in the Technical side are clueless to IT infrastructure, building and maintaining IT system. Everything is bandaged solution that will not resolve the issue.

    - No medical benefits.

    Advice to ManagementAdvice

    - Managers should stop treating contractors and temp employees like disposable/expendable items. In the end, we just drop everything and leave and you have no way of picking up the slack because your own team lack the skills and experience to get the job done right in the first place. Simple as that.

    - Inadequate tools needed for contractors and temp employees to do their job. Contractors and temp employees are forced to buy USB HDD to store data temporarily to get work done. The company should be providing these tools.

    - Low pay with poor treatment = sweatshop

    - Impractical demand and decision by management = poor management with poor business decision

    - Too much team meetings within a day and week...so much time wasted on political debate here and there. Not very real world scenario = poor management = waste of time and money

    - Poor management of resources = not very effective management

    - Poor communication between Technical and Operations = poor communication in management

    - Use of Lync should be recorded just like emails being recorded for paper trail and evidence = poor governance = legal & liability issues

    - From an IT Management point of view, Best Buy's Head Office...it is the worse managed overall.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Best Buy is in "Big Bye" trouble

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Best Buy Geek Squad, Agent Senior (CIA Senior ) in Montreal, QC (Canada)
    Former Employee - Best Buy Geek Squad, Agent Senior (CIA Senior ) in Montreal, QC (Canada)

    I worked at Best Buy Canada full-time (more than 5 years)

    Pros

    Company has excellent medical/dental plans and benefits.

    Cons

    There are no more seniors, supervisors, merchandising and inventory managers, "leaders", positions in most of their stores. This will greatly effect all customers in store. Current and future employee's will lack the necessary training and guidance from senior employees (as there is not many of them left anymore) due to the ongoing restructuring of the company. Best Buy has decided to get rid of people that have serviced the company for many years, mostly do their salaries. In my opinion this company along with the Future Shop brand is in more serious trouble then they tell public and investors

    Advice to ManagementAdvice

    It's time for Best Buy to return to the proper company values they had back around 2003-2010. After 2010 you've started cutting all the important positions and letting go of the people that made your company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Was great a few years ago but has slid downhill...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Richmond, BC (Canada)
    Current Employee - Anonymous Employee in Richmond, BC (Canada)

    I have been working at Best Buy Canada full-time

    Pros

    Co-workers can be great though hardworking ones are few they typically are friendly.

    Cons

    Management is the biggest issue, not just store level we're talking corporate whom has no clue about reality.

    Advice to ManagementAdvice

    Laying off too many senior people and trying to have as few full timers and keyholders as possible is insane... you get rid of the hardest working people that care about the job keeping mostly part timers whom don't care. You're leaving customers with less to help them whom care about them and less people to resolve issues as needed. One department for sales is insane as people are never going to have the needed knowledge. If a manager has a bunch of complaints about them there's probably an issue... those hardworking people that care whom you haven't laid off are being driven away by being left to deal with bad managers and issues you're creating - those that have yet to leave are either talking about trying to find somewhere or hoping to be laid off.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    favouritism is a big problem with management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Markham, ON (Canada)
    Current Employee - Sales Associate in Markham, ON (Canada)

    I have been working at Best Buy Canada part-time (less than an year)

    Pros

    Somewhat relaxed environment
    Most of the people I work with are cool

    Cons

    Management has poor communication
    They favor and promote people who don't deserve it
    Unorganized
    Frequently asked to stay later, and if you don't they give you a hard time

    Advice to ManagementAdvice

    Learn to lead
    Treat all employees fairly
    Get your heads out of your asses

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    No skill, no one cares

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - MME in Surrey, BC (Canada)
    Former Employee - MME in Surrey, BC (Canada)

    I worked at Best Buy Canada part-time (more than an year)

    Pros

    People there are usually fun to work with, employers are generally friendly

    Cons

    The work is monotonous, and can be emotionally draining. If a customer complains or has some issue, and you know that it isn't right to stand up to them, the managers tend not to back you up, but rather give into the customer.
    They don't offer proper training with initial hiring

    Advice to ManagementAdvice

    Hire proper managers, who have training, experience and talent.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Geek Squad

    Former Employee - Geek Squad, Agent (CIA) in Montreal (Spain)
    Former Employee - Geek Squad, Agent (CIA) in Montreal (Spain)

    I worked at Best Buy Canada part-time (less than an year)

    Pros

    working with the latest computer technology

    Cons

    Bad management, bad management, bad

    Advice to ManagementAdvice

    Get a life.

  11. 1 person found this helpful  

    dull uninteresting working atmosphere, rated as my worst job experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Parts Tester in Vancouver, BC (Canada)
    Current Employee - Parts Tester in Vancouver, BC (Canada)

    I have been working at Best Buy Canada full-time (less than an year)

    Pros

    employee discounts, very few pros

    Cons

    contract work, no respect, potentially dangerous fumes from propane usage in appliance repair area, bad ventilation in the warehouse

    Advice to ManagementAdvice

    treat workers with respect, higher ups dont care so it trickles down

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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