Best Buy

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Best Buy Reviews in Houston, TX

Updated Jun 10, 2014
All Employees Current Employees Only

3.3 92 reviews

75% Approve of the CEO

Best Buy CEO Hubert Joly

Hubert Joly

(32 ratings)

59% of employees recommend this company to a friend

Review Highlights

Pros
  • Finally the employee discount is one of the best I have ever seen or heard of(in 672 reviews)

  • Most of the people know what they are talking about and fun to work with(in 107 reviews)


Cons
  • Work life balance only exists under quality General Management which is rare(in 162 reviews)

  • To move to full-time you need to be numbers focused ALL OF THE TIME(in 158 reviews)

12 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Only good as a temporary position

    Asset Protection Associate (Former Employee) Houston, TX

    ProsGreat coworkers!
    Employee discount
    Flexible Hours
    Great place to work if you are into electronics

    ConsPoor Wages
    Poor Management
    No Breaks/Lunches
    Security plan is very weak and does not allow for effective loss prevention.

    Advice to Senior ManagementYou need to keep a full staff on the premises at all times. Customers do not get the help they are looking for and employees cannot take breaks or lunches when you only keep a bare bones staff.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Worst place ever

    Geek Squad, Agent (CIA) (Former Employee) Houston, TX

    ProsNothing pro to say about this company

    Consno training, pay is a bit over min wage, management doesn't even know half the company policies ect ect

    Advice to Senior ManagementGet some training and treat your employees better

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Great for high school and college attendees

    Customer Service Representative (Former Employee) Houston, TX

    Pros- most people who work there are laid back
    - hours always available

    Cons- can be very cliquish amongst management
    - black friday is like a religious holy day to them
    - regardless of what management does, you will be held accountable for their actions as well as your own as a CSR
    - pay sucks and now has cap

    No, I would not recommend this company to a friend

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    I did not enjoy working for this company at all.

    Wireless Sales Consultant (Former Employee) Sugar Land, TX

    ProsUp to date on latest technology

    ConsLittle to no training
    Discount is not good
    Highly competitive
    Long hours

    Advice to Senior ManagementOversee training of new employees more carefully, do not allow them to go on to the floor with minor computer training

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    As a lower level, it's a decent company

    Operations Supervisor (Former Employee) Houston, TX

    ProsDecent pay compare to other retailers or what's left of other retailers.

    Some stores are flexible with hours

    You get some retail experience that may help you in the future, depending on what you're planning on doing in the future.

    ConsIt's hard to give the company a lot of pros considering my positions varied greatly during the 9 years I worked there. If you're a line level employee, expect to be pressured to sell a variety of protection plans, subscriptions, etc. If you make it through to the higher levels of management, expect even more pressure without inhibition. Yelling, cussing, threatening, etc... The HR dept is almost non-existent if the issue is not sexual in nature.

    Advice to Senior ManagementWhile I understand that you have quite a bit of pressure on you from your district and regional staff, please respect your line levels. Work with them, lead them, treat them with respect. This maybe a narrow point of view from the couple of stores I worked in, but the corporate culture that runs through almost all Best Buys is a very similar one. Managers are very concerned about numbers that they forget about people. What's a company without its people?

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    It was a fun one while it lasted

    Computer & Tablet Specialist (Former Employee) Pearland, TX

    ProsHigher than average pay.
    Great co-workers to work with.
    Discounts
    Accommodations

    ConsAwkward hours (Ex: 2-Close [10p.m-12a.m] then being back up there to open at 8-9)
    Uncommunicative Managers and Supervisors.
    C.E.Ws

    Advice to Senior ManagementActually listen to your employees, don't just blow us off with empty promises. I only worked there for about 7 months but management was insane, expecting something different doing the exact same thing every day

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Not the Best

    Anonymous Employee (Former Employee) Houston, TX

    ProsSimple job very straight foward.

    ConsToo heavy a focus on Sales. Not the customer centered sale culture they put forward. They use sale floor personnel to staff Geek Squad with techs. These people have no tech experience at all, and therefore hinder the ability to pure real techs to preform their jobs propperly.

    Advice to Senior ManagementHire real PC techs and do not staff Geek Squad with pure sales staff with no experience. This puts a foul stain on the image that you want to present to the customer as a one stop worry free service department.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Not a place to grow a career

    Customer Service Senior (Former Employee) Houston, TX

    ProsYou will gain sales experience and knowledge of working in a large company.

    Constreatment of employees, no job securtiy

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Good coworkers, not the best job.

    Geek Squad, Counter-Operations Agent (COA) (Former Employee) Pasadena, TX

    ProsThe people I worked with were everything to me. Even after quitting the company, I still talk to many of my former coworkers and feel like I have made some good friends from my 2+ years there. Our store was busy most of the time and I loved that because it gave me plenty of do, especially when I moved to Customer Service. When you listen to the customers and give them a chance to talk about themselves a bit (even when they're angry or upset about something), most of them are great people who are enjoyable to talk to.

    ConsManagement was extremely frustrating. This particular store has huge problems with picking favorites over hard workers. There were many times when someone who was honest and hard working with their job was turned down a promotion that a kiss-ass got instead. To me, it seems difficult to move up the chain of command here without either kissing up or making your stance known to everyone. Many employees don't feel they should educate themselves on the products and management focuses too much on selling credit cards and developing selling skills rather than giving the customer what they need, not what we try to force upon them against their will.

    Advice to Senior ManagementFocus on the customer, not what you think you should sell to get you the most money. Notice the hard workers who truly deserve the promotions and raises, not on the people who are best friends with supervisors and managers.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    While it may be a good transitional place to work, definitely not a place for a career.

    Anonymous Employee (Former Employee) Sugar Land, TX

    ProsEmployee Discounts were phenomenal, work environment was enjoyable if you enjoyed tech.

    ConsHours were terrible, scheduling consistency was non-existent.

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