Best Buy Reviews

Updated March 3, 2015
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  • Houston, TX Area
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3.0
46 Reviews
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Best Buy CEO Hubert Joly
Hubert Joly
2,468 Ratings

46 Employee Reviews

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  1. It's a see-saw of a place.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Computer Sales Associate in Houston, TX
    Current Employee - Computer Sales Associate in Houston, TX

    I have been working at Best Buy part-time (less than a year)

    Pros

    You get some awesome discounts working with Best Buy. It varies amongst items, but there are some big ticket pieces that go much lower off the employee discount. The people are also rather chill. I think Best Buy makes it a point to invite some of the realest people onboard to make sure customers and fellow employees feel welcome.

    Cons

    It's bureaucracy 101 out the you-know-what. I found this odd for a non-commission business. You feel bottom rung and you're constantly reminded that your work is most important for making the higher paid managers/supervisors' wallets fatter. It's humiliating and even worse because employees get little recognition, no respect and inconsiderate pay (and I'm not saying this just as the guy who has been working here for only half a year, but as I guy that has learned from people that have worked at the same location/position for YEARS and YEARS). I have an awesome General Manager at my place and it still isn't enough. The other higher-ups spoil the batch as they can.

    Advice to ManagementAdvice

    Be actual managers. Spend time to teach us and not simply stuff our throats with the newest nonsensical technique or tool tossed down to you from corporate. Acknowledge employees for the good they've done rather for just telling us "Sell better-rer." All this and more. I suppose it could be worse though.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2. Flexible hours but not enough opportunities for growth.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Houston, TX
    Former Employee - Customer Service Representative in Houston, TX

    I worked at Best Buy

    Pros

    I worked at Best Buy while I was in school and it was great because of the flexible hours. Discounts were awesome and I loved learning about electronics. I also met some great people that I worked with and we still all hang out from time to time.

    Cons

    I worked in Customer Service and Geek Squad and the customers were really difficult to deal with. Dealing with angry customers was emotionally draining! For that reason I cannot go back to retail ever again. It is also really hard to move up in this company.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  3. DI Sales Consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Best Buy Sales Associate in Cypress, TX
    Former Employee - Best Buy Sales Associate in Cypress, TX

    I worked at Best Buy full-time (more than a year)

    Pros

    The people you work there with are great. They're really helpful with training and pay above minimum wage. Flexible Hours

    Cons

    They make you go through a mandatory sales training, if you do fail it. You get a written report on it. There's alot of things changing with management and store wise. Loads of training programs that you have to do at home or at work, depending how busy you are.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful

    Full time sales lead

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Best Buy Mobile Lead in Houston, TX
    Current Employee - Best Buy Mobile Lead in Houston, TX

    I have been working at Best Buy full-time (less than a year)

    Pros

    Decent pay, less stressful non commission enviornment,paid holidays if full text, excellent discount,Excellent benefits.

    Cons

    No commission, because of no commission some people aren't dedicated to working hard, some leads and management are thrown into their position without being properly trained, the computer system is horrible. best buy doesn't tell all there employees all the promos

    Advice to ManagementAdvice

    Out of everything else update the computers, help better train management,and pay attention to people under management.

    Recommends
    Neutral Outlook
    Approves of CEO
  6. Okay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Houston, TX
    Former Employee - Customer Service Representative in Houston, TX

    I worked at Best Buy part-time (more than a year)

    Pros

    Discount, Discount, Discount, Discount
    Nice for a first retail job, not difficult at all
    Discount, Discount, Discount, Discount

    Cons

    Management, hours, pay, employees, poor benefits, low pay, unreliable training methods.
    Lack of communication with management.

    Advice to ManagementAdvice

    Don't play favorites and promote the hardworking.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  7. Feels like I live there some times.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Lead in Spring, TX
    Current Employee - Sales Lead in Spring, TX

    I have been working at Best Buy full-time (more than 3 years)

    Pros

    Fun because you are around people of all types.
    Grow some great friendships.
    Pay is above average.
    Excellent way to learn about technology and customer selling skills.
    Benefits were okay.
    Tuition Reimbursement.

    Cons

    Leadership may not be practical at times.
    Favoritism is inevitable.
    Commission based environment, without the appropriate pay.
    Geek Squad Protection/Accessory Attachment is a must (Must strive at up selling) or you will either lose hours or be fired.

    Advice to ManagementAdvice

    There is more to the numbers than just the Manager of that area. I am a Sales Lead that practically does everything for the Department Manager and I am consistently ignored for the work I do in the department. All praise goes to the Manager who takes vacations and takes time off every other week.

    Recommends
    Positive Outlook
    Approves of CEO
  8. Much better than my old jobs. Not really the best place to work part time but they have really good benefits.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Computer Sales Specialist in Houston, TX
    Current Employee - Computer Sales Specialist in Houston, TX

    I have been working at Best Buy part-time (less than a year)

    Pros

    Good managers, good coworkers, employee discount, supposedly good 401k, great deals for employees like private auctions

    Cons

    Wont always work with school schedule, only want to sell protection plans, lots of e-learnings when you start, coworkers slack off sometimes

    Advice to ManagementAdvice

    Ensure that your managers know what they're doing. Hire people that WANT to work at the store, coming from someone with a passion for electronics. And fire people when they spend all day on their phones ignoring customers instead of letting it slide.

    Recommends
    Neutral Outlook
    Approves of CEO
  9. Best Buy Mobile Sales Consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Best Buy Mobile Sales Associate in Houston, TX
    Current Employee - Best Buy Mobile Sales Associate in Houston, TX

    I have been working at Best Buy part-time (more than a year)

    Pros

    Very flexible, able to work around my schooling, great opportunity to move around and up if you stick with the company. Usually very friendly work environment.

    Cons

    Very young average age at store level, I was 26 and was older than most of the managers at my store, alot of micro-managing I assume because they are used to working with 17-18 year old kids. Pay is low, as expected, alot of sales training but no commission.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Houston, TX
    Current Employee - Sales Associate in Houston, TX

    I have been working at Best Buy part-time (less than a year)

    Pros

    discount is good always ever

    Cons

    pay is bad for support

    Recommends
    Positive Outlook
    Approves of CEO
  11. Mediocre

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Houston, TX
    Former Employee - Sales Associate in Houston, TX

    I worked at Best Buy part-time (more than a year)

    Pros

    Advancement opportunities, the work environment is fun and having relationships with the customers can be very rewarding. They can work around your hours.

    Cons

    Low pay for the amount of work required. I went through 2 General managers in the year I worked there. High turnover rate.

    Advice to ManagementAdvice

    Engage more with the employees so the work can be done faster and more efficiently.

    Positive Outlook
    Approves of CEO

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