Best Buy

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Best Buy Reviews in Houston, TX

Updated August 11, 2014
Updated August 11, 2014
5,603 Reviews

3.3
5,603 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Best Buy CEO Hubert Joly
Hubert Joly
1,759 Ratings

Review Highlights

Pros
  • Finally the employee discount is one of the best I have ever seen or heard of (in 681 reviews)

  • Most of the people know what they are talking about and fun to work with (in 108 reviews)


Cons
  • Work life balance only exists under quality General Management which is rare (in 165 reviews)

  • The pay was low, even for full time employees that have been there for a long time (in 163 reviews)

More Highlights

37 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Long term sentence

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager  in  Houston, TX
    Current Employee - General Manager in Houston, TX

    Pros

    Get to work with good people in the stores. Company provides you with bonus potential. Company gives you earned time off. Get to work with new technology.

    Cons

    The goals are unreachable. The goals change from day to day. They continuously look for what you are doing wrong and not what you are doing right. If they are searching for Revenues and you make that, then they focus on your solutions or whatever you are not meeting the goals of. They give you vacation time, but never any time to take it. Do not expect to have a good work life balance at Best Buy as a salary manager of any type. They opportunity for promotions are continually shrinking seeming every 12-18 months and have been for the past 5-6 years at least. Your best bet is to be recruited. (they pay people from outside the company with no knowledge of BBY much higher salaries than the internal talent that they have). Finally it's extreme retail. Don't expect time off during any holiday or drive time that they have....and they have a drive time all of the time. From 2nd week in october until about the end of the first week in January say good bye to your family and there are a lot of politics at the company. If you can't play that game don't expect to move up with in the company.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Rating Overall

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Advanced Repair Agent  in  League City, TX
    Current Employee - Advanced Repair Agent in League City, TX

    Pros

    Good Benefit Package, 401k, Medical, Dental plans
    Fellow Employees in Geek Squad are nice to work with. Most of the Best Buy Employees however are lazy.

    Cons

    Lazy Best Buy Managers, Lazy Best Buy Coworkers,

    Lowest Tech Pay in any company I have seen in quite sometime. The pay sucks for what your job entails as far as a Advanced Repair Agent. Been with the company for over 5 years with Geek Squad and .25 cents a year raise is like a spit in the face. I bust my tail for that place regularly and I don't feel I am getting paid what I am worth.

    Advice to ManagementAdvice

    Step up to the plate and pay your Techs what they are worth.
    Work harder on training employees correctly on the sales floor.
    Actually Manage your employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    More, More, More

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Home Theater Sales Associate  in  Houston, TX
    Current Employee - Home Theater Sales Associate in Houston, TX

    Pros

    I enjoy the diversity and cultural acceptance. I take advantage of the insurance and 401k

    Cons

    The only thing that matters is getting more. More GSP, more revenue, higher margin. I understand being profitable but at what cost? As an employee we are not commissioned but all I hear every day is how we have to make bonus. That means nothing to the people actually doing the work. I feel like I am padding the supervisors and managers pockets with nothing in return.

    Advice to ManagementAdvice

    Appreciate your employees with adequate compensation.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Ok Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Houston, TX
    Former Employee - Customer Service Representative in Houston, TX

    Pros

    Flexible hours and free shirts. Co workers were very respectful at all times and managers seemed to be nice.

    Cons

    Constant pressure to sell sell sell garbage service protection plans that were way too expensive

    Recommends
    Negative Outlook
    No opinion of CEO
  6.  

    Great Starting Point, Move on if you want to move up in the company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inventory Specialist  in  The Woodlands, TX
    Former Employee - Inventory Specialist in The Woodlands, TX

    Pros

    Depending on your Leadership the training is great, Hours depending on what type of store you are at are good also

    Cons

    Lowest paid employees in retail next to walmart, If you want to move up in the company you need to join the local Good ole boys club. Its about who you know and not what you know.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Its an ok place to work as part time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Advance Repair Agent  in  Houston, TX
    Former Employee - Advance Repair Agent in Houston, TX

    Pros

    The pay is descent only if you are working for GeekSquad, great discount for employees

    Cons

    Management are not well trained , a lot of favoritism, and they are not fair with all of the employees. Always not enough staff working especially on Geeksquad. Lack of leadership from top managers.

    Recommends
    Negative Outlook
    Disapproves of CEO
  8.  

    Changing company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Supervisor  in  Houston, TX
    Current Employee - Sales Supervisor in Houston, TX

    Pros

    The employees are great and so are some of the customers

    Cons

    The major changes that are happening. Its like they dont care about the employees anymore

    Advice to ManagementAdvice

    Take care of your employees and they will take care of yoy

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Started out fun in the beginning...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Advanced Repair Agent (ARA) Geek Squad  in  Houston, TX
    Former Employee - Advanced Repair Agent (ARA) Geek Squad in Houston, TX

    Pros

    I started off as an ARA ( Advanced Repair Agent)for Geek Squad and began fixing everything from laptops to phones. Virus removals, complete tear downs of laptops to replace HDDs deep inside of mostly Dells... The occasional iPhone and laptop screen replacement.. Anything and everything except build the computer I did it.

    Cons

    HOURS. (It's retail, so it shifts everyday) I went in being promised 40hours a week, but the most I'd ever get was 35 being full time. No appreciation, no help from management. The Consultant Agents (CA) don't know much about computers and will check in anything for any reason to make the sale of tech support for ($199 a year) Sometimes they are told to sell as much as possible for any reason to make the day's quota. I have seen many people conned out of their hard earned money when if the CA would have known what they were doing could have easily fixed it for them and charged a $29 client education fee. Instead the company and management want their money, so they'd rather take more of the customer's dough. I've fixed countless "rush my repair" computers where the client is charged an extra $100 to get their computer back in 24 hours in 3-4 hours. Simple stuff, that may come easy to somewhat who knows what they're doing still shouldn't cost a customer that much money. Geek Squad is a rip off & their tech support is immediately shoved down your throat when you bring in a computer that has minimal problems.

    Advice to ManagementAdvice

    Treat your employees right and remember without them there is no YOU. Schedule hours correctly, and don't have your employees stay until 10pm closing and then have them show up at 7am the next day.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Customer Service Agent/Associate/Specialist.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Specialist  in  Houston, TX
    Current Employee - Customer Service Specialist in Houston, TX

    Pros

    The people have made every day working there excellent. Like any entry-level retail position, it has its ups and downs. I'm okay with what I've been given in such a short time. You pick up certain skills that can come in handy. As a shy person, I've developed a more pronounced way of expressing myself, with has helped me quite a bit.

    Cons

    Management is too pressured by the higher-ups. Their stress is passed down to the floor associates, which sometimes affects the overall work atmosphere.

    Advice to ManagementAdvice

    Stick to the rules. Stick to the policies. Be fair with every customer. Train your employees better. Throwing them into a position they know nothing about without their consent and expecting them to do well is never a good thing.

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    The only thing constant is change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Store Manager  in  Houston, TX
    Former Employee - Assistant Store Manager in Houston, TX

    Pros

    Surrounded by technology and have access to latest and greatest new toys

    Cons

    Stress, pressure, lack of appreciation, forced to work extra hours

    Advice to ManagementAdvice

    Don't be so quick to run off good managers that care about the well being of the company that aren't part of the good old boy club

    Doesn't Recommend
    No opinion of CEO

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