Best Buy Reviews

Updated June 12, 2015
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Best Buy CEO Hubert Joly
Hubert Joly
22 Ratings

Pros
  • Great Benefit with the employee discount in the stores (in 780 reviews)

  • Great discount plan (yes not as good as it used to be (in 328 reviews)

Cons
  • Not much of a work / life balance as a manager (in 217 reviews)

  • Not a lot of full time openings (in 199 reviews)

More Pros and Cons

54 Employee Reviews

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  1. Recent Best Buy employee

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mobile Sales Consultant in Houston, TX
    Current Employee - Mobile Sales Consultant in Houston, TX

    I have been working at Best Buy part-time (Less than a year)

    Pros

    hours are great, staff was friendly and great employee discounts. $20 chargers were like 80 cents for employees lol

    Cons

    pay wasn't what I expected. you're starting at 8.25/hr with no commission considering how best buy is an electronics store with a mobile section and no one is guaranteed to buy anything everything I believe they should pay commission your monthly bonus is based on your team performance


  2. Okay

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Houston, TX
    Current Employee - Manager in Houston, TX

    I have been working at Best Buy full-time (More than 8 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Incredible Company with incredible products

    Cons

    Legacy minded leadership will not leave


  3. Pretty Good Job but Lots of Sales Pressure

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Wireless Sales Consultant, Service Consultant in Houston, TX
    Current Employee - Wireless Sales Consultant, Service Consultant in Houston, TX

    I have been working at Best Buy part-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Amazing coworkers, very friendly to work with (at least for my store). Bonus pay possible if store meets targets. Lots of benefits for employees, depending on if you're full or part time.

    Cons

    Lots of sales pressure, Can be understaffed because manager is trying to save money on labor. Customers can be less than pleasant, as it is a retail job. Expect to work on most major holidays. Can interfere with school during the holiday season.

    Advice to Management

    Work on staffing issues. Keep Geek Squad phone insurance competitive if you want it to be sold.


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  5. Best Buy mobile

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - TEXAS (TX) in Houston, TX
    Former Employee - TEXAS (TX) in Houston, TX

    I worked at Best Buy (Less than a year)

    No opinion of CEO
    No opinion of CEO

    Pros

    The discount is great and the job is great if your in school because of the flexible schedule thats all best buy has going for it

    Cons

    Management doesn't care about its employees. All they care about is sales. Management isn't even tried to teach or help grow employees. Positions are cut to pay employees even less. Raises are a joke. Only way you'll get a decent raise is if you store manager has a high turnover rate and can't lose anyone else. They rather get a clueless manager to pay less than promote qualified employees

    Advice to Management

    Not even your jobs are secured. Each new year you're at risk to lose your job so what makes your employees feel safe


  6. General Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Houston, TX
    Current Employee - General Manager in Houston, TX

    I have been working at Best Buy full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    It is a good company

    Cons

    It doesn't give the personal training. Its go get trained yourself


  7. It is what it is...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Loss Prevention in The Woodlands, TX
    Former Employee - Loss Prevention in The Woodlands, TX

    I worked at Best Buy full-time (More than 3 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    DISCOUNT! A somewhat relaxed work environment that the hierarchy will try to keep entertaining. I found most of the product interesting so it was easy to talk about with customers.

    Cons

    The starting pay is ridiculously low. They provide awesome discounts but you will be too broke to take full advantage of this. If you are a good employee you will be brought on permanently, but they keep their stores so understaffed you will work constantly and be guilted when you attempt to take off.

    Advice to Management

    Huge trust issues while I was employed. managers hogged keys to turn off alarms for fear of theft. Shark cages routinely audited. Assistant managers were pretty worthless. The only way to gauge the store's progress is a numbers matrix dependent on prior years, regardless if these days were holidays/weekends the year before. Stop the micromanaging, perpetual power divide and insincere interest in worker well-being.


  8. ARA at Best Buy

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Geek Squad, Agent (CIA) in Houston, TX
    Former Employee - Geek Squad, Agent (CIA) in Houston, TX

    I worked at Best Buy full-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    You use programs to help you with the repair process.
    Repairs are usually pretty simple.
    99% of the time you are sitting down and not having to deal with customer problems.

    Cons

    Hard to keep up the pace of repairing so many computers.
    You have to document everything you do on every computer and it can be very annoying.

    Advice to Management

    Better organization of computers in the slots.


  9. Good place to gain experience from the elearning provided at geek squad.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Geek Squad, Consultation Agent in Houston, TX
    Current Employee - Geek Squad, Consultation Agent in Houston, TX

    I have been working at Best Buy part-time (Less than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    The entry level experience for I.T. is great and the resources provided through its elearning teaches you alot. Lots of good perks and accommodation.

    Cons

    Starting pay could be very minimal. As for increase in wage it very dependent on your success or else not likely to get increase unless change to a higher role.

    Advice to Management

    Continue to motivate team with incentives.


  10. It's a see-saw of a place.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Computer Sales Associate in Houston, TX
    Current Employee - Computer Sales Associate in Houston, TX

    I have been working at Best Buy part-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    You get some awesome discounts working with Best Buy. It varies amongst items, but there are some big ticket pieces that go much lower off the employee discount. The people are also rather chill. I think Best Buy makes it a point to invite some of the realest people onboard to make sure customers and fellow employees feel welcome.

    Cons

    It's bureaucracy 101 out the you-know-what. I found this odd for a non-commission business. You feel bottom rung and you're constantly reminded that your work is most important for making the higher paid managers/supervisors' wallets fatter. It's humiliating and even worse because employees get little recognition, no respect and inconsiderate pay (and I'm not saying this just as the guy who has been working here for only half a year, but as I guy that has learned from people that have worked at the same location/position for YEARS and YEARS). I have an awesome General Manager at my place and it still isn't enough. The other higher-ups spoil the batch as they can.

    Advice to Management

    Be actual managers. Spend time to teach us and not simply stuff our throats with the newest nonsensical technique or tool tossed down to you from corporate. Acknowledge employees for the good they've done rather for just telling us "Sell better-rer." All this and more. I suppose it could be worse though.


  11. Flexible hours but not enough opportunities for growth.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Houston, TX
    Former Employee - Customer Service Representative in Houston, TX

    I worked at Best Buy

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    I worked at Best Buy while I was in school and it was great because of the flexible hours. Discounts were awesome and I loved learning about electronics. I also met some great people that I worked with and we still all hang out from time to time.

    Cons

    I worked in Customer Service and Geek Squad and the customers were really difficult to deal with. Dealing with angry customers was emotionally draining! For that reason I cannot go back to retail ever again. It is also really hard to move up in this company.



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