Best Buy Reviews

Updated August 28, 2014
Updated August 28, 2014
5,662 Reviews

3.3
5,662 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Best Buy CEO Hubert Joly
Hubert Joly
1,792 Ratings

Review Highlights

Pros
  • Finally the employee discount is one of the best I have ever seen or heard of (in 681 reviews)

  • Most of the people know what they are talking about and fun to work with (in 108 reviews)


Cons
  • Work life balance only exists under quality General Management which is rare (in 165 reviews)

  • The pay was low, even for full time employees that have been there for a long time (in 163 reviews)

More Highlights

341 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Specialist  in  Overland Park, KS
    Former Employee - Customer Service Specialist in Overland Park, KS

    I worked at Best Buy full-time for more than a year

    Pros

    I really have nothing positive to say.

    Cons

    Horrible management, horrible hours, no flexibility, unprofessional, liars, scammers

    Advice to ManagementAdvice

    Do not treat you employees like crap. What goes around comes back around

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Know how to play politics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager  in  Austin, TX
    Current Employee - Assistant Store Manager in Austin, TX

    I have been working at Best Buy full-time for more than 10 years

    Pros

    The pay at manager level (see con) and the discounts.

    Cons

    The pay does not compensate for the amount of time put in or away from family. It is very political, if you don't play politics or if you actually speak your mind and give an opinion that differs from what they want to hear, look out! The district manager is incompetent!! I guess she knows how to play politics or sleep with someone. The company talks about values, you are rated on values and yet top leadership are some of the most unethical people around.

    Advice to ManagementAdvice

    Go back to the company core values. Do what's right for the customer and the employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    7 years of hope

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Best Buy full-time for more than 5 years

    Pros

    The discount isn't half bad, and the health benefits are decent.

    Cons

    Schedule around the holidays change at the drop of a hat, no support from management, stretched very thin , and pay cap.

    Advice to ManagementAdvice

    Get off your high horse and really listen to your employees.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Not worth the money!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager  in  Saint Louis, MO
    Current Employee - General Manager in Saint Louis, MO

    I have been working at Best Buy full-time for less than a year

    Pros

    Good stock rewards, good discount on accessories, great cell phone service discount, great salary

    Cons

    ZERO TRAINING!!! They offer you a good salary, promise you a great career and then offer no assistance to you. The districts are ran like frat's it's all about who is best friends with the district staff. That includes your management staff, so if they feel that they should have been given the position over you they will start complaints about you. Sadly credible evidence does not matter, nor does proof of hearsay. They will fire you for nothing if it suits you, unfortunately in a right to work state there is no legal recourse.

    This is a terrible place to work from day one, you sign your paperwork and they send you to your store. They do not show you how to even log into the system much less anything else. I have in my 22 years of retail been treated the way I was there, nor have I seen upper management cuss on the salesfloor to associates in front of customers. Customers service is awful here and they treat their customers like garbage. Hands down the worst company that I have been involved with.

    Advice to ManagementAdvice

    Stop running the place like a Frat house and run it like a professional business or you will find your future much like that of Circuit City.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Sure hope those exec's enjoy the fruits of our labor....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Asset Protection
    Current Employee - Asset Protection

    I have been working at Best Buy full-time for more than a year

    Pros

    Adaptable schedule to school. Discount is pretty decent... but nothing that couldn't be beaten with some savvy shopping.

    Cons

    Low, substandard, non-livable Pay. Toxic work environment. Inconsistent labor practices. Inability or lack of desire to retain quality employees.

    Advice to ManagementAdvice

    Lets try treating your employees with a little respect and dignity. Don't nickle and dime pay "increases" when supervisors and management brag about pulling 50-60k a year. I understand that BBY is a business... buy BBY earned 42 BILLION dollars last year... but you cant seem to pay a living wage, or invest in your companies IT (ironic huh?) or physical security and surveillance in your company. There is a reason why 95 percent of your hourly employees cannot wait to quit.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Worst management ever!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Houston, TX
    Current Employee - Sales Associate in Houston, TX

    I have been working at Best Buy full-time for more than a year

    Pros

    Good benefits and great employee discount,

    Cons

    Too much pressure on selling. Very disorganized management.

    Advice to ManagementAdvice

    Needs to appreciate employee.

    Doesn't Recommend
    Neutral Outlook
  8.  

    Sales associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Best Buy Customer Sales Associate  in  Falls Church, VA
    Former Employee - Best Buy Customer Sales Associate in Falls Church, VA

    I worked at Best Buy full-time for more than a year

    Pros

    the discount, coworkers were great

    Cons

    Mangers that are very selfish, Annoying angry customers

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    A representation of adults that never left high school

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Best Buy full-time for more than 3 years

    Pros

    The discount on products is the only good reason to work here. Although from time to time the company changes it and it seems to become worse and worse.

    Cons

    The managers are barely adults and seem to encourage an environment that promotes high school drama.

    Advice to ManagementAdvice

    Grow Up!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Sales Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Manager  in  San Jose, CA
    Former Employee - Sales Manager in San Jose, CA

    I worked at Best Buy full-time for more than 10 years

    Pros

    NONE! Yeah, after 11 years I was making over 80k a year. Unfortunately, having to work 7 days a week 12 hour days really sucks!

    Cons

    Hours
    Pay
    Work/Life Balance= None
    Restructure every year! Always chop out the higher paid employees......regardless of performance. In my tenure I saw employees who lived and breathed BBY Blue lose there positions.
    Holidays suck big time. Always forced to work 6-7 days from Thanksgiving to Xmas.

    Advice to ManagementAdvice

    Get rid of all the people who are getting paid six figures who add no value what so ever! The line level employees who make 8-10 bucks an hour need hours! No one who has any sales skills what so ever want to work at BBY. Corporate is so out of whack with the reality of whats happening in the stores. CLUELESS!!! Bring Hubert Joly in to work Thanksgiving....all day till the next day!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Too much pressure.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier  in  Austin, TX
    Current Employee - Cashier in Austin, TX

    I have been working at Best Buy part-time for less than a year

    Pros

    Great discount. The people can be fun to work with. Some of the customers can be fun too. They also have a good team work atmosphere.

    Cons

    The management pressures employees to sell protection plans. If, you don't sell a desirable amount, they will have you show up on weekends to take sales classes. They even have random checks to make sure you're doing everything you can to make a sale.Eventually, they will cut your hours if you're not meeting sales quotas.

    Advice to ManagementAdvice

    Take it easy on employees who aren't big sellers. Some times the customer just doesn't want to pay for an extra protection plan.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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