Best Buy Reviews

Updated August 3, 2015
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Best Buy CEO Hubert Joly
Hubert Joly
210 Ratings

Pros
  • Great Benefit with the employee discount in the stores (in 780 reviews)

  • Great discount plan (yes not as good as it used to be (in 328 reviews)

Cons
  • Not much of a work / life balance as a manager (in 217 reviews)

  • Not a lot of full time openings (in 199 reviews)

More Pros and Cons

527 Employee Reviews

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  1. Culture of Dishonesty

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Best Buy

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    No commission, reasonable pay and benefits.

    Cons

    Best Buy say employees can be trusted since they don't work on commission but, while we didn't work on commission, we were still chastised for not meeting certain, unwritten sales goals. We were reminded frequently that under performers could lose their jobs. On more than one occasion I saw coworkers lie to customers to sell more expensive products or unneeded add-ons. Management didn't seem to care. We were also expected to meet a certain quota of customers started on credit and were even encouraged to recommend products we knew where outside the customers' price ranges toward that end. If you have any moral qualms about putting someone in debt over a big screen TV, I would not recommend this.


  2. Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Oakland, CA
    Former Employee - Anonymous Employee in Oakland, CA

    I worked at Best Buy (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Not too much to offer other than a decent discount

    Cons

    Mid to upper level management are slaves to unrealistic and outdated goals and expectations

    Advice to Management

    kick rocks


  3. Best Buy Sales Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Best Buy Sales Associate in Norridge, IL
    Former Employee - Best Buy Sales Associate in Norridge, IL

    I worked at Best Buy

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    A job that can partially help pay the bills.

    Cons

    There are so many cons. Management does not care about it's employees. Management is very disrespectful to it's employees. It seems that Management feels that they can do whatever they want to there employees because they threaten them saying that if you don't like it then quit because there are people waiting in line to be hired and take your place.

    Advice to Management

    Treat your employees better and they will be more productive and be able to offer a better experience to the customer which intern brings greater sales and more profits to Best Buy.


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  5. Awful

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Best Buy

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I was hired full time and then changed to seasonal without my knowledge.

    Cons

    None awful fail sucks bleh

    Advice to Management

    Awful


  6. Unorganized

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Computer Sales Associate in Sioux Falls, SD
    Former Employee - Computer Sales Associate in Sioux Falls, SD

    I worked at Best Buy part-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Mess around with cool technology. Friendly fellow employees. Safe and clean work environment. Great training on selling products, including computers and Geek Squad.

    Cons

    1. Although Best Buy offers great training on sales, I was not trained on any of the computers I was selling. 2. If you value your labor than you should not mess around with pay. My first pay check was three weeks late. 3. Nobody bothered to offer advice during training, you are expected to figure things out on your own. 4. Managers basically walk around doing nothing. 5. Nobody bothered to help me set up my direct deposit. 6. I asked for 24 hours per week, but the first week I worked over 60 hours - not exaggerating. 7. Even with my availability locked in on best buys schedule system, I had to remind management not to schedule me down while I am in school- under 17 pretty obvious I have school during mornings.

    Advice to Management

    Get organized and do something other than walk around pretending you are working. Best Buy is ranked number 3 in the business world for unhappy employees.


  7. Horribly managed at the store level

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Asset Protection Specialist in Liverpool, NY
    Former Employee - Asset Protection Specialist in Liverpool, NY

    I worked at Best Buy part-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    the employee discount and technical expertise of co workers

    Cons

    Condescending management at local store, management can not talk to anybody unless talking down to them. No potential to get out of current position and into other positions with full time or leadership career path. Rarely getting the scheduled lunch break since nobody wants relieve you to stand at the front desk.

    Advice to Management

    Get to know the knowledge skills and abilities of your workforce and you will be able to better utilize their collective talents. Case in point; I have 20 years in the military, retiring with 241 people working for me plus ten years post military upper level management experience. I interviewed for an entry level leadership position and was told that a 22 year old had more leadership experience than I had! So I quit, obviously this company does not consider other non best buy experience when hiring entry level management.......


  8. Worst Job Ever

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Specialist
    Former Employee - Customer Service Specialist

    I worked at Best Buy (Less than a year)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Good hourly pay and reasonable discounts

    Cons

    Rude customers, stuck up coworkers and mean upper management


  9. Awful Experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Chino, CA
    Former Employee - Customer Service Representative in Chino, CA

    I worked at Best Buy full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    There are no longer any pros for working with Best Buy. The company has done so many changes where they have eliminated the perks of working there.

    Cons

    Poor management, no option for advancement, eliminated perks such as product discount, no annual raises. Extremely poor moral.


  10. Best buy

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Best Buy part-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    they paid pretty well and the bonus wasnt bad either. Other employees were good and i liked interacting with customers.

    Cons

    I was part time employee but worked about 36-38 hours a week along with full-time college. They wouldn't work with your schedule really well and they made sure you worked really hard. they don' want you talking to other employees and always want you to interact with a customer. even if you just got done talking to a customer, theyll force you back till they buy something. their goals are really high and hard to achieve.

    Advice to Management

    Give college students a break. I barely maintained a 2.5 gpa throughout school because of how much i had to work.


  11. Horrible

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant
    Current Employee - Sales Consultant

    I have been working at Best Buy part-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Employee discount is decent on SOME products. Every once in a while you get cool customers. Co workers are usually pretty cool people

    Cons

    Everything not listed in pros section. This has to be the most disorganized store I have ever worked for - and I worked for Walmart! Pay is not nearly on par considering all the bs you have to put up with here. As a sales "consultant" you are expected to meet an hourly revenue target, process 2 credit card aps per shift, sell overpriced "geek squad protection", and deal with ridiculous customers who never know anything about the technology they're buying and aaaaalways want a "discount" or to haggle prices with you. As if haggling is acceptable at a retail store... All this for $10.50/ hr at a whopping 20 hrs a week? No thanks. Maybe if they paid commission for sales there would be an incentive to try and even then an hourly wage increase is much needed.

    Advice to Management

    Get organized. Hire competent leaders. Our sales manager didn't even know how to use our computers and would refuse to deal with angry customers when they demanded to speak with a manager. If you are too scared to confront angry customers you do not belong in a management role. Period.



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