Best Buy

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Best Buy Reviews

Updated Jul 23, 2014
All Employees Current Employees Only

3.3 5,384 reviews

73% Approve of the CEO

Best Buy CEO Hubert Joly

Hubert Joly

(1,654 ratings)

63% of employees recommend this company to a friend

Review Highlights

Pros
  • Finally the employee discount is one of the best I have ever seen or heard of(in 672 reviews)

  • Most of the people know what they are talking about and fun to work with(in 107 reviews)


Cons
  • Work life balance only exists under quality General Management which is rare(in 162 reviews)

  • To move to full-time you need to be numbers focused ALL OF THE TIME(in 158 reviews)

320 Employee Reviews Back to all reviews
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    • Culture & Values
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    Horrible.

    Customer Service Specialist (Current Employee)

    ProsThe employee discount is awesome. One of the only reasons I'm still working there.

    ConsThey don't appreciate the right people, only if you can play politics. Most of management has no backbone. We have a return policy for no reason. Corporate has made it so we have skeleton coverage at any given time so if you work in a service position, there are a lot of days when you don't get breaks. Because Best Buys never heard of cross-training. Oh they like to say it but it never happens. Once they have managers getting paid too much they do a restructure and eliminate half the higher paid store level positions, and change the remaining ones to lower pay grades. They don't care about their employees.

    Advice to Senior ManagementYeah.. Right.

    No, I would not recommend this company to a friend

    • Culture & Values
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    Best Buy will continue to struggle because it fails to provide quality service as it can not retain quality employees.

    Lead Mobile Sales Consultant (Former Employee) Carmel, IN

    ProsWorking at a large electronics store has its benefits as you are able to experience the latest consumer technology as it hits the shelves.

    ConsLacking in competitive compensation results in quick turn over, very little applicable training for the new employees, thus poor and inexperienced service. Knowledgeable individuals should look closely at compensation packages of competitors before turning Best Buy into a stepping stone in their career history.

    Advice to Senior ManagementMust find a solution to offer competitive prices without sacrificing knowledgeable employees due to a lacking competitive compensation. There is also no effort to make the retail schedule more consistent thus bearable for employees.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Data Architecture Mgr

    Architecture Manager (Former Employee) Minneapolis, MN

    ProsReputable Minnesota Company in cool retail industry

    ConsChaotic, way too many contractors and offshore folks at the corporate office. IT department is a total disarray and dysfunctional. Low employee morale and lower than average market pay.

    Advice to Senior ManagementMore pay, benefits and employees for IT. Contracting to third parties isn't the silver bullet, hiring right employee and treating them with good pay & benefits along with respecting work/life balance are the better ways to build for future.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
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    • Disapproves of CEO

     

    Not worth it.

    Sales Expert (Former Employee) Roseville, MI

    ProsGreat associates made good friends. Parties thrown by the company. Free food on holidays. Double time and a half paid when working on holidays (Full Time employee's only)

    ConsPushed to hard for the pay given. Upper management only cared about them selves was denied promotion in a store closer to my home because the location I was at said I was to valuable to them to leave. Treated like commission sales and non is given. Impossible to hit budget in departments because it is raised to an unreachable amount. You are pushed to offer best buy credit cards to customers if non are sold you will be written up when there is no incentive to offer them. I worked there full time because the company struggles I was given less then 37 hours a week was forced to take vacation time to fill the gaps to reach 40 even. The company all around is poor with how they treat their employee's. They make you use dossiers to write all information used between you and the guest to be written down if not written instant write up these were the biggest waste of time no one liked them because they did not help drive business.

    Advice to Senior ManagementDiscuss with your team and take consideration in what is said by the employees. Make the store worth working for do not push to hard because eventually you will lose your best associates.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Not sure about latest changes

    Anonymous Employee (Current Employee)

    ProsDepending on your position, you may have a good work life balance, such as hourly employees. If you are in a great area, and have great immediate management, your world will be great.

    ConsManagers have to accept very difficult and constantly changing working conditions, as far as work hours, poor work life balance, unrealistic demands, etc. There is a huge amount of the buddy system going on, resulting in qualified people being passed over for promotions while the hiring manager's friend is rewarded for their loyalty. Protection of people who should be sent packing, while quality people are targeted.

    Advice to Senior ManagementHorrible decision to open on Thanksgiving. Just horrible. Please be an industry leader and close on Thanksgiving.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Disapproves of CEO

     

    On the decline

    Corporate (Current Employee) Richfield, MN

    ProsFairly well compensated, flexible hours, in house workout facility, great cafeteria, good location, coffee shops aplenty, ability to work from a number of different locations, employee discount

    ConsLack of unique vision from leadership, lack of leadership domain/ industry knowledge, lack of career tracks in IT, cost cutting measures over innovation (what innovation?!), ungodly amount of process in simple things like basic invoice process and procurement, lack of trust of employees to do the right thing, overreaching leadership

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Disapproves of CEO

     

    Their own worst enemy

    Assistant Manager (Current Employee)

    ProsGood employee discounts, Cool merchandise and nice stores.

    Conszero payroll to serve customers, making the biggest advantage they have customer service and knowledgeable staff non-existent. They are Amazons and Costco's best customer producer.

    Advice to Senior ManagementYou've always said your biggest differentiator is your knowledgeable staff, but you've eliminated all of them, Your stores are no longer merchandised to any standard and your movement has made the highest quality associates look and find other work. No job security has left you high and dry.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Disapproves of CEO

    1 person found this helpful  

    Best Buy May Not Survive

    Assistant Store Manager (Former Employee)

    ProsHad a great team of co-workers until this second company restructuring in April & May 2014

    ConsWith the second Best Buy company restructuring this past April & May, loyal, well trained employees on store and district level were fired.. causing staff morale to hit rock bottom.. and more part time long term employees left the "sinking ship". Now, most hired are part time with even lower pay, no trained store managers or supervisors to train new employees.. customers often leave angry because new employees have no idea what they are talking about.

    Advice to Senior ManagementStop having company restructuring every two years and laying off your best employees.. train, value and promote loyal employees, keep a close eye on asset protection.. too much is going out front and back door costing the company thousands. For God's sake... get trained managers in there to train all these new part time employees so they can do their jobs effectively and not walk around not knowing what to do! Stop hiring store general managers who have NOT been properly trained to do his/her job. It causes a negative domino effect. MORALE is at an ALL TIME LOW at most stores!!! We all talk to each other!!
    Wake up and do something to make it better!! Otherwise you will continue to loose more employees to retail big box companies who actually care! Everyone is saying Best Buy is quickly going the way of "Circuit City"... do all you can to keep www.amazon.com from killing Best Buy in sales every Thanksgiving-Christmas holiday season! Best Buy can't afford to go through a 3rd year of having Amazon kick us in sales & service!!

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Formerly a great employer however however after about 2009 the company took a turn for the worst

    Geek Squad, Autotech (Current Employee) DeKalb, IL

    ProsYou learn a lot about technology , and some of the discounts are pretty cool. The company is always trying to retool its business model.

    Conshours and pay was not what i would expect, not always a clear path or possibility to advance in the company. the company is constantly changing the business and sales model so once you get familiar with one model you have to completely forget it and learn a new one (every 6 or so months)

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Was once a fantastic company to work for.....

    Anonymous Employee (Former Employee)

    Proscompensation is good...highest paying in the business

    ConsSince the new leadership has taken over they have tried to save themselves to solvency. Their strategy is to eliminate the highest compensated employees. I hope that for the sake of many of my friends who still work there that they do succeed in the long run. I believe the only way they will is to start to sell margin rich product and stop with the flea market mentality they now have with vendors renting out space.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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