Best Buy

  www.bestbuy.com
  www.bestbuy.com

Best Buy Reviews

Updated December 12, 2014
Updated December 12, 2014
6,301 Reviews
3.3
6,301 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Best Buy CEO Hubert Joly
Hubert Joly
2,134 Ratings

Review Highlights

Pros
  • You get a nice employee discount on the items that you can get for cheap on amazon (in 780 reviews)

  • The pay is descent only if you are working for GeekSquad, great discount for employees (in 328 reviews)


Cons
  • Work life balance only exists under quality General Management which is rare (in 217 reviews)

  • full time position due to nobody moving in current full-time positions for higher ones (in 199 reviews)

More Highlights

405 Employee Reviews Back to all reviews

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  1.  

    Miserable company to work for if you have any decent ethics about business operations!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Best Buy Sales Associate in Jacksonville, FL
    Current Employee - Best Buy Sales Associate in Jacksonville, FL

    I have been working at Best Buy part-time (less than an year)

    Pros

    The employee discount is the ONLY thing work sticking around for and that still requires a second income because of their miserable hourly wages. Nothing at Best Buy is like it used to be when I worked for them 15 years ago.

    Cons

    Company policy and safety are neither monitored nor followed. They only care for their profit margin and the employees are a hindrance to their bottom line.

    Advice to ManagementAdvice

    Company needs to conduct audits and inventories more often of their stores. Inventory is so bad and miscounted within the computer system, I'm surprised they are still in business.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 3 people found this helpful  

    Very underpaid for expectations.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Ames, IA
    Former Employee - Sales Associate in Ames, IA

    I worked at Best Buy part-time (more than an year)

    Pros

    Employee discount. Fellow employees fun to work with (not management)

    Cons

    Long holiday hours. Customers hate you because you try and upsell everything. Sales goals are not obtainable. You bonus one month so they raise the goals so you don't bonus again.

    Advice to ManagementAdvice

    Care about your employees. Don't treat them like they are 10. Stop seeing only numbers when you look at them.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Terrible managers, horrible raises

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Specialist
    Former Employee - Customer Service Specialist

    I worked at Best Buy full-time (more than 5 years)

    Pros

    Awesome employee discount, new gadgets, fun to work with new products

    Cons

    Horrible management. They try to corner people and get them in trouble. Promotions go to who the manager likes the most. Managers are unprofessional and high turnover rate. Only a 30 cent raise every year

    Advice to ManagementAdvice

    Stop being demanding and focusing only on numbers. Customers are the main importance focus on helping the customer instead of who sells the most.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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  5.  

    Commission without the pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Sales Consultant
    Current Employee - Sales Consultant

    I have been working at Best Buy full-time (more than an year)

    Pros

    My Coworkers and my direct supervisor are the only thing that are pros for this company, the upper management does not care about anything besides the money.

    Cons

    The main ones are they are treating their employees like garage, and they do not care about the customer service experience all they care about is how much money per customer that they can get. They tell you that you are there to help the customers but if you spend more then 20 minutes with a customer you will get yelled at. Also they now have a item that all employees have to fill out on a daily basis that says how much rev/hr you are making. They will also scold you if you are doing your job and helping the customers and not "stacking" the customers when you have more then one customer in the store. We only have 2 opener and 2 closers now which means that we ether have to take our lunch within two hours of you starting your shift if you closing or you have to take your lunch and leave 1 person in the department by himself. When corporate is coming to our store the "train" us on what to say so that the upper management of the company does not know what is going on at a store level. If the district manager comes to the store the managers do not let them talk to the associates, because the associates would let them know what is going on at the store level. The company has a thing that they 2 times a year called Evoice which is supposed to allow the employees that are talking with the customers on a day to day basis to tell the corporate headquarters what is happening at the store level and what can be done to make the employees and the customers happy. The stores only follow what corporate says for a couple of weeks and then they change the wording on what they where doing so that it makes it look like they are not doing anything wrong. Another major this with this company is that they do not care about the employees that are doing all the work to make the company money. They have us open on Thanksgiving so that we can not spend time with our families, we are open again at 8am on Black Friday and most employees only have the minimum 8 hours in between shifts so we ether have to drive home and only get about 4-6 hours and sleep so we can see our families or we have to stay at a hotel (since most best buys are located by hotels) just so we can get some sleep before we have to work a 12 hours shift the next day. Oh and while all store are open on Thanksgiving and open early on Black Friday Corporate and District are closed for that entire weekend so the higher ups can go home and have a nice relaxing time with their families. Last but not lease their whole philosophy about the knowledgeable impartial advise and the support for the life of your product is a lie, they push you to sell the higher end items and if you do not sell those items they do not wanting you to spent more then 2 minutes with that customer and they will only support your product if you ether a by their Geek Squad protection (which changes what it covers every year) or pay a ridiculous amount of money to have them look at the item and then tell you that they can not do anything for you unless you pay more. Most of the employees at a lot of the Best Buys are very techno savy, however Best Buy will not let them help you with anything including helping you set up your computer (Which used to be free but now they charge $50 for just turning the computer on and updating it, and $70 for just the Troubleshooting of the computer). Also if you want to move up in the company it is almost impossible as I have had applied for 5 management jobs and interviewed for 4 of them, and I have 11 years of customer service experience, 4 years of retail experience, and 2 years of supervisor experience.

    Advice to ManagementAdvice

    Stop treating your employees like second class citizens. Also stop trying to be the next walmart or target.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Don't work here!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in North Wales, PA
    Current Employee - Sales in North Wales, PA

    I have been working at Best Buy part-time

    Pros

    Honestly? I can't think of anything, not even the discount was worth staying for.

    Cons

    Where do I start? Train people! Or at least find ppl in the store that will WANT to train people. I had the worst experience on my first day there, I don't ever plan to go back, let alone be a customer there again. No way!

    Advice to ManagementAdvice

    Find better hires, the people in your store don't respect the GM or move w a sense of urgency to help customers. Almost every employee was on their phones in plain sight of the customers, some texting while helping the customers. The whole environment preaches professionalism but everyone is so laid back about everything. Also find a more simple interface for your computer system, "you're an electronic store, and your systems are so slow." That's a quote from an employee working there.
    Oh and if you ever call customer service and they offer to take your name and number for a message for another department, don't bother... your message sits at the customer service desk, and usually that department can't come to the phone, not just because they're busy w in store customers, but because they don't want to take the call.
    I refuse to represent or shop at a company that cares more about the dollar then their customers needs satisfaction and happiness.
    I saw so many incidents that could have been handled differently w customers leaving happy not frustrated.

    I certainly will not only not work here again, but I refuse to shop here ever either, Hello Amazon!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Don't go on a medical leave of absence unless you want to get fired

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Warehouse Associate in Buffalo, NY
    Current Employee - Warehouse Associate in Buffalo, NY

    I have been working at Best Buy part-time (more than 3 years)

    Pros

    I got to meet great people and I learned a lot from my three years of working at Best Buy and the employee discount was great. I started on the Sales Floor and Then went to cashing and then I was working in the warehouse unloading the trucks and putting the merchandise away.

    Cons

    The other departments weren't willing to help out when the new merchandise came out on the floor when it was a truck day the employees would say that is not my job when in all reality it was part of their job description because when I was a sales associate we were required to help put the truck away when the department wasn't busy. The hours are great during the holiday season but after that your hours go way down. Instead of calling employees in when you are short staffed actually schedule people in advance so that you are not frantically calling staff to come in and when they do come in they do not even get a thank you for coming in on such a short notice .

    Advice to ManagementAdvice

    Abide the rules that you enforce to the employees instead of walking around the store on your cell phone texting or checking your FB But if an employee does is they get written up or when the store is dead and an employee needs to call for a ride and no one is around give them a second chance instead of automatically firing them and then offer to bring them home after you just fired them. instead of weighing out the cash actually invest in a money counting machine and Back your employees if their is an issue instead of always siding with the customer or another manager. But there were some great managers that I encountered in my three years of employment.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Yikes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inventory Supervisor in Worcester, MA
    Former Employee - Inventory Supervisor in Worcester, MA

    I worked at Best Buy full-time (more than 8 years)

    Pros

    Best bonus structure I've ever seen

    Cons

    Too many operating model changes

    Advice to ManagementAdvice

    Do what you promise

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Horrible culture at Best Buy RASC

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager in Richfield, MN
    Former Employee - Project Manager in Richfield, MN

    I worked at Best Buy as a contractor (less than an year)

    Pros

    There is nothing good about working for Best Buy RASC.

    Cons

    Very long hours, very arrogant and racist management. Generally bad people to work for.

    Advice to ManagementAdvice

    Fire the whole RASC Leadership and get a new one.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    Horrible attendance policy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Specialist in Joliet, IL
    Current Employee - Customer Service Specialist in Joliet, IL

    I have been working at Best Buy part-time (less than an year)

    Pros

    The discount was probably the only thing I like about working here. It isnt even that great, but it made the place worth staying at for awhile.

    Cons

    The "goals" they gave you every month were downright outrageous, at least at my location. I worked customer service (which I guess now its considered both checkout lanes and actual customer service desk) and they gave me a minimum of 30 apps a month. 99.99% of the time, I was dealing with rude, obnoxious people who were mad at me because apparently it was my fault that their product didnt work or something.

    The attendance policy was downright ridiculous. I missed two days of work in maybe 4 months, which to me, is not that bad considering alot of other employees called off more than one time a month, and I got put on final warning for "excessive absences" when one of those absences was excused by a doctor's note.

    The pay wasnt worth the hours I was getting. I got maybe 15 hours a week if I was lucky. When I asked why, they said it was because I wasn't meeting my goals every month, yet wouldn't give me a chance to actually meet them by putting me in a position to. I asked to be put in front lanes to help me get my app number up, but then constantly would be put at customer service and ridiculed for not having more than maybe 10 apps a month. I am not a shy person either, and would ask even people at customer service to apply for a credit card regardless of how angry they were at me for whatever.

    Advice to ManagementAdvice

    Instead of paying attention to your employees goals and other unnecessary stuff like that, try adhering to the customer more. Give hangs on training to your employees and actually take some one on one time to explain things instead of throwing them in front of a computer to do elearnings so you could stay in your office and chat with other managers.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Great people, not so great upper management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in Menifee, CA
    Former Employee - Sales Representative in Menifee, CA

    I worked at Best Buy full-time (more than 5 years)

    Pros

    Fun environment, great coworkers, great discounts.

    Cons

    Unrealistic sales expectations, no commission for unrealistic sales expectations, punishment for not meeting unrealistic sales expectations. Terrible pay.

    Advice to ManagementAdvice

    Be realistic

    Doesn't Recommend
    Neutral Outlook

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