Best Buy Reviews

Updated August 28, 2014
Updated August 28, 2014
5,665 Reviews

3.3
5,665 Reviews
Rating Trends

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Best Buy CEO Hubert Joly
Hubert Joly
1,792 Ratings

Review Highlights

Pros
  • Finally the employee discount is one of the best I have ever seen or heard of (in 681 reviews)

  • Most of the people know what they are talking about and fun to work with (in 108 reviews)


Cons
  • Work life balance only exists under quality General Management which is rare (in 165 reviews)

  • The pay was low, even for full time employees that have been there for a long time (in 163 reviews)

More Highlights

341 Employee Reviews Back to all reviews

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  1.  

    Horrible experience

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Best Buy

    Pros

    Talking to friends, meeting new people

    Cons

    Too much work required and does not pay enough. do not let you sit for a minute.

  2.  

    Tragedy at Best...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Home Theater Sales Associate  in  Hiram, GA
    Current Employee - Home Theater Sales Associate in Hiram, GA

    I have been working at Best Buy full-time for more than 5 years

    Pros

    Learning about all the new technology.
    Paid holidays.
    Four weeks of Sick/Personal Time.
    Ability to work overtime, if needed.

    Cons

    Best Buy went to high pressure sales goals without proper incentive. (Commission Sales without the commission)

    Pay Scale - No matter how good in sales you are, you make the same. A person can sell $1000/month or $150000/month. Best Buy only allows you to make up to $12/hr as a full-time sales. Also, most merit increases are less than a quarter per year.

    Most associates seem stressed and are highly pressured to hit numbers.

    Advice to ManagementAdvice

    Best Buy needs to do a refocus on their employees. If they make their employees happy in turn the employees will make the customers happy which will increase sales. If not, Best Buy will turn into Circuit City.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    poor treatment of employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Planner  in  Minneapolis, MN
    Current Employee - Planner in Minneapolis, MN

    I have been working at Best Buy full-time for more than 3 years

    Pros

    there is not much good about this place other than the hard working employees that have been here for a while

    Cons

    Poor management, and really bad managers, weekly layoffs to get around reporting downsizing staff

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5.  

    If I could give this a negative rating I would.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Geek Squad, Agent (CIA)
    Former Employee - Geek Squad, Agent (CIA)

    I worked at Best Buy part-time for more than a year

    Pros

    There were no good things about working at Best Buy. I worked in Best Buy Mobile as well as the Geek Squad.

    Cons

    Pay was awful. The restructuring every year was ridiculous. Career advancement was a joke. Managers were never present. Organization was pitiful at best. Worst job ever.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Overworked, Underpaid, and Highly "Cliquey".

    • Senior Management
    Former Employee - Supervisor
    Former Employee - Supervisor

    I worked at Best Buy full-time for more than a year

    Pros

    Employee Discount is the only good thing.

    Cons

    Favoritism, weekend hours, unrealistic sales expectations from month to month. Lack of career enrichment and support. Inconsistency in the application/enforcement of company rules.

    Advice to ManagementAdvice

    Stop hiring all of your friends and maybe there will be more consistency in the quality of work and less turnover on the floor.

    Doesn't Recommend
    Negative Outlook
  7.  

    The worst place I have ever had the displeasure of working for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Multi Channel Sales Associate  in  Baltimore, MD
    Current Employee - Multi Channel Sales Associate in Baltimore, MD

    I have been working at Best Buy part-time for more than a year

    Pros

    None whatsoever. Anything that you find good about the job is so easily turned into a potentially horrifying experience.

    Cons

    Customer service is beyond unacceptable, so many loopholes allow the employees to manipulate customers into spending more money than originally intended for the assumption of getting more. Employees are brainwashed and forced to harass their customers for multiple add ons during the purchase in fear that if the customer says no they will be coached and trained until they're so frustrated that they give up. No doesn't mean no it means try for the sale again with a new line until the customer gives in. Don't expect to move up within this company and never expect any respect from anyone especially management unless you plan to flirt and give sexual favors for that extra respect or more money. Favoritism is a horrid play by management even if you preform well and do as they please unless you are touching them in the warehouse expect no special treatment or reward for your hard work. It's like high school if you tell your supervisor or manager about something personal surgery life complications or other affairs affecting you expect the entire store to know by the end of the day. The pay system is hilarious. You can be as skilled at three different departments as a district manager and still make that of a cashier, or should I say sales transaction specialist. With a title like that and job description as such as theirs you would expect them to be fully compensated. Ha. The hours are to die for if you are lazy and have no bills to pay yet they still manage to hire someone new each month and give them enough hours to train at the very same job you've done for four years for a dollar more an hour. Oh and forget about calling human resources if you experience any of the above mentioned problems. They give you the run around then at the end of the week, when you chose to be anonymous, every manager and associate knows you called. Watch your back after that mistake. Also if you walk into a best buy with multiples of a specific race that you are not, do not expect to be hired and if you are do not expect fair treatment. So many lay offs and unrealistic expectations combined with incompetence and little to no respect for employees or customers, it's astonishing this company only closed 50 stores and not all of them.

    Advice to ManagementAdvice

    Take a look in the mirror, you are a monster. Stop taking it out on the little guy for your incompetence as a manager and be willing to get your hands dirty for once instead of asking your employees to do it, knowing they already do more than their job description entails. If you want competent happy and successful employees don't be so eager to embarrass them and reprimand them in the presence of customers. Take into consideration how you would feel in their shoes. Stop the favoritism and start treating them with respect. Females are not objects there for your amusement or personal use when you see fit to intimidate them. For the female managers, grow up don't hang out with your employees and gossip like a teenager about irrelevant matters regarding another employee. Isn't it against policy to be at parties and other such events with employees under your direct supervision? I doubt that management really even cares about their employees and their needs. At the end of the day they just want to look good in the eyes of a CEO that has yet to make his presence known to any of the little guys that work the hardest.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Promising when I began almost 10 years ago, now a mad scramble to keep the stores afloat.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Supervisor  in  Philadelphia, PA
    Former Employee - Sales Supervisor in Philadelphia, PA

    I worked at Best Buy full-time for more than 8 years

    Pros

    The people below management. They are the hardest working individuals the company has. There are some good people in management but they are hard to come by. Also working around the new technology as it comes out. Some of the Health and Wealth Benefits are decent so no complaints there.

    Cons

    Pay does not reflect skill set. The unbelievable amount of terrible politics that takes place in this company which has caused talented individuals to leave. The inconsistencies in how they hold employees accountable. The extreme pressure put on the sales floor when it is not structured to be a commissioned environment causing customer and employee frustration. Also, the hours are long and thankless but that comes with the territory for Retail.

    Advice to ManagementAdvice

    There really needs to be an evaluation on current management within the store and their competency. Some of the store managers are just collecting a paycheck and either don't know how to run a business properly or have Zero People skills in a customer facing role.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9.  

    They're going down!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Store Manager
    Former Employee - Assistant Store Manager

    I worked at Best Buy full-time for more than a year

    Pros

    Cool products, Employee Discount, Fast pace. The end.

    Cons

    All of the above. Work/life balance was awful with them wanting you to do most administrative work from home. Ex. Schedules, 30 emails a day, etc. Training was non-existent with their no employee goes untrained program. Here's the store, here are your keys, good luck! (And know everything btw)

    Advice to ManagementAdvice

    If the DMs would get the GMs on the same page, it MIGHT be a decent place to work. New strategy every month, that begins before you ever got last month's must-do strategy finished. Associates are miserable. Poor budgeting by the DM's make many stores impossible to hit targets & bonus. It's your fault your 15% behind target, but they didn't budget for all the new competition that they knew was coming! Focus on training your MANAGERS, then allow them to train the associates, instead of bringing them together for classroom training for 3 days of cramming. Too costly, & stupid in this economy.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Failing Company for a Reason.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Geek Squad, Agent Senior (CIA Senior )  in  Pinole, CA
    Former Employee - Geek Squad, Agent Senior (CIA Senior ) in Pinole, CA

    I worked at Best Buy full-time for more than a year

    Pros

    The Only Pro is the Employee Discount.

    Cons

    Management is uneducated and inexperienced which causes a total loss on revenue and talented employee retention. Company does not take care of customers or employees. No future for a Career at Best Buy. Please don't waste your time!!

    Advice to ManagementAdvice

    Fire yourself.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Great Products where else could I see them. The job here's to sell to customers dont ask for more, Not up to standards.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Support Specialist  in  Spartanburg, SC
    Former Employee - Sales Support Specialist in Spartanburg, SC

    I worked at Best Buy part-time for less than a year

    Pros

    What an awsome layout of products, if you want experience in sales, You can start in movies and video games (Lifestyle Department) and later request to move to a more specialised task, like mobile sales or tv sales. Its easy to move up if you know the name of the game.

    Cons

    Theres no commission pay for best buy employees, although the company has lots of training they provide including retail certifcations, A+ certifications, so on, and Money for College, and the list goes on it, The Managemnet is very sour and will lie to keep the lid on employee personal growth. Your gonna have to know what buttons to push here to move up. These Managers will fire theyre most trained staff if it means thats the last twix bar in the break room. Lets you try working for a Best Buy That is upfront about its concern for its employees overall happiness at work. Too many people get this job who will bankrupt the company, This is not a Tabaccoo and Alchohol Free Place to Work.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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