Best Buy

  www.bestbuy.com
  www.bestbuy.com

Best Buy Reviews

Updated December 12, 2014
Updated December 12, 2014
6,330 Reviews
3.3
6,330 Reviews
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Best Buy CEO Hubert Joly
Hubert Joly
2,147 Ratings

Review Highlights

Pros
  • You get a nice employee discount on the items that you can get for cheap on amazon (in 780 reviews)

  • The pay is descent only if you are working for GeekSquad, great discount for employees (in 328 reviews)


Cons
  • Work life balance only exists under quality General Management which is rare (in 217 reviews)

  • full time position due to nobody moving in current full-time positions for higher ones (in 199 reviews)

More Highlights

405 Employee Reviews Back to all reviews

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  1.  

    They violate a number of employment laws, please send the labor department to visit all brooklyn locations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Brooklyn, NY
    Current Employee - Sales Associate in Brooklyn, NY

    I have been working at Best Buy full-time (less than an year)

    Pros

    i got the job and that was a good thing, it wasnt worth it

    Cons

    they will make you work a straight 8 hour shift with no lunch break, pay sucks 10 an hour and no respect for personal time or life

    Advice to ManagementAdvice

    you should give your employees a 15 minute break for every 2 hours worked

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    OK

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Advanced Repair Agent in Downers Grove, IL
    Former Employee - Advanced Repair Agent in Downers Grove, IL

    I worked at Best Buy part-time (more than an year)

    Pros

    Flexibility in scheduling wasnt bad.

    Cons

    Flexibility in scheduling was caused by lack of hours available. Low pay, no benefits.

    Advice to ManagementAdvice

    More consistent hours. Don't over-hire.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Confessions of a Best Buy Manager

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Best Buy

    Pros

    I had the pleasure of managing and working with some great people for many years. You are on the front lines with the latest in electronics. The discount is still good.

    Cons

    The pay is low even for a manager. I made under 50k a year base plus bonus and did not receive a raise for three years. The bonus structure has constantly been changed until it has become almost impossible to get a bonus. When you got a bonus it was small in comparison to years past. The hours were long and upper management only cares about keeping their jobs. Every year in February you have a restructuring across the company. Now the chances of having a job are in jeopardy every year. Management wants you to sacrifice everything for the good of the store. Family, kids, home life all suffer in the quest for the almighty dollar. The company has changed from an employee focused experience to produce a great customer experience to just hire and fire. Turnover is at an all time high as nobody with experience in retail can endure the meager wages and crappy expensive benefits. All that works at Best Buy is the old school managers that have too much to lose if they left and the poor college kids they abuse daily. Best Buy doesn't care about the community anymore either. The volunteer and donation programs are gone. It's all about trying to keep this company solvent and the only way they can is to get leaner, hire cheaper employees and outsource to other company's to pay for floor space. Oh yes! Samsung, Apple, Microsoft, Google, and others pay for that floor space. They also offset the employees pay so Best Buy doesn't pay the whole paycheck. It's the only way Best Buy is making it, it's and illusion and soon the trick will be exposed. I hope they lose big.

    Advice to ManagementAdvice

    I have no advice, they are too busy saving their own butts to care! Drink that kool-aid. Hopefully this time next year Best Buy's final chapter will have been written.

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  5.  

    I was excited to start working here, boy was I wrong.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Consultant in Selma, TX
    Former Employee - Retail Sales Consultant in Selma, TX

    I worked at Best Buy full-time (less than an year)

    Pros

    Employee discount on some things was pretty good. There was never hours that were too late or too early.

    Cons

    Management was awful and did not communicate well with each other or with the employees. Scheduling was not done well and most areas were vastly understaffed. Very minimal training, and they expect you to sell products and services that you don't know about, and get irritated when you ask for help. Lunches/breaks not consistent, and sometimes didn't happen at all. Long probationary period for discount and benefits.

    Advice to ManagementAdvice

    Communicate better with your employees and fellow managers. Half the time things didn't get done, or weren't done right, because of poor communication on the managers part. Also, learn to properly staff your store, because half the time, a very minimal number of employees were trying to help large amounts of customers, which led to poor customer service, and often upset customers. In addition to the latter, TRAIN YOUR EMPLOYEES. Two days of very brief computer lessons is not enough to give new employees the tools they need to do the job well, and do it right.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    This is not a place to make a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisor in Minneapolis, MN
    Former Employee - Supervisor in Minneapolis, MN

    I worked at Best Buy full-time (less than an year)

    Pros

    Decent benefits, good employee discount.

    I met some nice people. and the company gave me a really good discount on my new washer and dryer.

    Cons

    The fact that Best Buy has had major layoffs every 18 month for the last number of years has killed your chance to be there long. First the lay off I was part of based who looses there job on what there job title was not performance so none of your hard work is considered.

    Second, Even though I had 50% comp (sales above plan by 50%) in my department and no one left and i not only trained my department to work as a great team but was working strides in helping other departments the review they gave during lay offs was a fail. I was told it did not matter how good I did because before they hired me there were bad revenue numbers and lots of turn over so no matter how good I did my review is an automatic fail based on the performance of the department before I came. But these reviews were being used to determine who can get the open positions if I want to try to stay

    Simply if I want to stay in Best Buy I can apply for new positions that opened but I will be competing with the very managers that wrote my review for the open these spots and this was known before the review was ever written. No wonder they gave a failed performance reviews to there best performers, they were going to have to compete with there best performers for the newly opened positions.

    One of the supervisors in the store was an acting assistant manager and before the lay offs was told his performance is so stellar that he will be promoted to assistant manager as soon as the hiring freeze is over. But his title was one of the titles that was being laid off and he will have to compete for one of the new positions so he got a failed performance review. I could not believe it, he was the supervisor that was the acting assistant manager because of how his performance was so above anything ever expected and he failed just because he was going to compete for the same jobs.

    Advice to ManagementAdvice

    Wow. I have spent 10 years as management and store manager of retail stores. There needs to be major changes to keep your stores open, first thing is to make the employees feel more secure and welcomed. The current environment encourages people to only watch there back and do what might help them solely... not whats good for the company.

    You need to have a plan than includes how to make the employees lives better and attract high caliber people again instead of making an environment that make your best employees leave. Then stick with the plan, if you need to change it only make minor changes so the company does not feel huge shifts and changes over and over.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Horrible Experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - PCHO Specialist in Sacramento, CA
    Former Employee - PCHO Specialist in Sacramento, CA

    I worked at Best Buy part-time (more than 3 years)

    Pros

    Nothing.
    Bad
    Experience
    100%
    Terrible
    Zero Growth Opportity
    Bad Benefit Options
    Promotional Ability Non-existent

    Cons

    Incapable managers, inappropriate commentary by most employees. Never wanted to work for a retail store again.

    Advice to ManagementAdvice

    Treat people like individuals. Your unintelligent humans.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Horrible paying job for basic salesman

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Best Buy Sales Associate
    Former Employee - Best Buy Sales Associate

    I worked at Best Buy part-time (more than 3 years)

    Pros

    -slight discount on most items, however, the same items can be found for the same price or lower on ebay or amazon

    Cons

    -No commission for basic salesman, yet all the sales with attachments such as geek squad service and black tie protection gives credit to the management, supervisors, and leads (Basically everyone who didn't do a single thing in the same except give you grief when the customer didn't want it)
    -Pressure from management, supervisors, leads to force customers to buy attachments even if it means lying to them
    -Overpriced attachments without the proper follow through as promised
    -Horrible management who does not have great training modules besides the ones provided by the company itself (often times, the customer will not react the same way as they do in modules especially in a city like San Francisco where people are more educated than most other cities)

    Advice to ManagementAdvice

    Stop putting so much pressure on the sales people to sell when they receive no compensation for your bonuses. If you want more sales, follow through with more rewards for high performing sales associates. This just creates bad blood between the lower part of the ladder who actually make the sales and speak with the clients directly. Corporate needs to work on their strategy as well since most people know about square trade and how much better and cheaper it is.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Terrible workplace

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Consultant in Peoria, IL
    Former Employee - Sales Consultant in Peoria, IL

    I worked at Best Buy full-time (more than an year)

    Pros

    Working with cool tech products

    Cons

    I worked in the computer department. Management doesn't even care if you sell a computer. All they care about is how many accessories you sold, protection plans, geek squad services, mobile hotspots, headphones, software, and credit cards you got with each sale. They give you number that they expect you to hit, which I far exceeded (I sold over $1,000,000 worth of product in one year), only to receive a $0.10 raise after working there for a year. You are treated like just another number. I have worked commission sales and they expect you to sell like you're a commissioned sales person. Just without any incentive.

    Advice to ManagementAdvice

    Pay employees what they actually deserve.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Not Headed in the right direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager
    Current Employee - General Manager

    I have been working at Best Buy full-time (more than an year)

    Pros

    The money is certainly a reason to consider working store management or above for Best Buy.

    Cons

    The work-life balance is way off in Best Buy's world, with the current work load asked of the store management team, it is incredibly hard for one person to get all the work done in a standard 50 hour work week.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Decent pay but they care nothing for you if you are not benefiting them.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Corporate Test Postion/Sales Support in Macon, GA
    Former Employee - Corporate Test Postion/Sales Support in Macon, GA

    I worked at Best Buy part-time (less than an year)

    Pros

    Some cool people to work with. Learned a lot good and bad. Paid higher than minimum wage.

    Cons

    The company management and corporate had no loyalty to you no matter how hard you worked. Even though they paid higher than minimum wage you worked twice as hard for less equal pay. I was promoted and took on a corporate test position with no raise and turned the store around outs around which drove business up thousands and then was yelled at for the poor performance of the girl they had coming in for the holiday season before that season even began. She knew exactly what she was doing and just was not getting it done. Communication was horrible. Managers from other departments were horrific to work with. Disciplinary system was ridiculous.

    Advice to ManagementAdvice

    Take some college level communications classes and quit talking down to your staff. Especially the ones working their butts off so you can receive your bonus at the end of the month and they see nothing close to that but are doing the work that makes the entire store RUN.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

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