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Best Buy Reviews

Updated August 20, 2014
Updated August 20, 2014
5,610 Reviews

3.3
5,610 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Best Buy CEO Hubert Joly
Hubert Joly
1,762 Ratings

Review Highlights

Pros
  • Finally the employee discount is one of the best I have ever seen or heard of (in 681 reviews)

  • Most of the people know what they are talking about and fun to work with (in 108 reviews)


Cons
  • Work life balance only exists under quality General Management which is rare (in 165 reviews)

  • The pay was low, even for full time employees that have been there for a long time (in 163 reviews)

More Highlights

337 Employee Reviews Back to all reviews

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  1.  

    The worst place I have ever had the displeasure of working for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Multi Channel Sales Associate  in  Baltimore, MD
    Current Employee - Multi Channel Sales Associate in Baltimore, MD

    Pros

    None whatsoever. Anything that you find good about the job is so easily turned into a potentially horrifying experience.

    Cons

    Customer service is beyond unacceptable, so many loopholes allow the employees to manipulate customers into spending more money than originally intended for the assumption of getting more. Employees are brainwashed and forced to harass their customers for multiple add ons during the purchase in fear that if the customer says no they will be coached and trained until they're so frustrated that they give up. No doesn't mean no it means try for the sale again with a new line until the customer gives in. Don't expect to move up within this company and never expect any respect from anyone especially management unless you plan to flirt and give sexual favors for that extra respect or more money. Favoritism is a horrid play by management even if you preform well and do as they please unless you are touching them in the warehouse expect no special treatment or reward for your hard work. It's like high school if you tell your supervisor or manager about something personal surgery life complications or other affairs affecting you expect the entire store to know by the end of the day. The pay system is hilarious. You can be as skilled at three different departments as a district manager and still make that of a cashier, or should I say sales transaction specialist. With a title like that and job description as such as theirs you would expect them to be fully compensated. Ha. The hours are to die for if you are lazy and have no bills to pay yet they still manage to hire someone new each month and give them enough hours to train at the very same job you've done for four years for a dollar more an hour. Oh and forget about calling human resources if you experience any of the above mentioned problems. They give you the run around then at the end of the week, when you chose to be anonymous, every manager and associate knows you called. Watch your back after that mistake. Also if you walk into a best buy with multiples of a specific race that you are not, do not expect to be hired and if you are do not expect fair treatment. So many lay offs and unrealistic expectations combined with incompetence and little to no respect for employees or customers, it's astonishing this company only closed 50 stores and not all of them.

    Advice to ManagementAdvice

    Take a look in the mirror, you are a monster. Stop taking it out on the little guy for your incompetence as a manager and be willing to get your hands dirty for once instead of asking your employees to do it, knowing they already do more than their job description entails. If you want competent happy and successful employees don't be so eager to embarrass them and reprimand them in the presence of customers. Take into consideration how you would feel in their shoes. Stop the favoritism and start treating them with respect. Females are not objects there for your amusement or personal use when you see fit to intimidate them. For the female managers, grow up don't hang out with your employees and gossip like a teenager about irrelevant matters regarding another employee. Isn't it against policy to be at parties and other such events with employees under your direct supervision? I doubt that management really even cares about their employees and their needs. At the end of the day they just want to look good in the eyes of a CEO that has yet to make his presence known to any of the little guys that work the hardest.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Promising when I began almost 10 years ago, now a mad scramble to keep the stores afloat.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Supervisor  in  Philadelphia, PA
    Former Employee - Sales Supervisor in Philadelphia, PA

    Pros

    The people below management. They are the hardest working individuals the company has. There are some good people in management but they are hard to come by. Also working around the new technology as it comes out. Some of the Health and Wealth Benefits are decent so no complaints there.

    Cons

    Pay does not reflect skill set. The unbelievable amount of terrible politics that takes place in this company which has caused talented individuals to leave. The inconsistencies in how they hold employees accountable. The extreme pressure put on the sales floor when it is not structured to be a commissioned environment causing customer and employee frustration. Also, the hours are long and thankless but that comes with the territory for Retail.

    Advice to ManagementAdvice

    There really needs to be an evaluation on current management within the store and their competency. Some of the store managers are just collecting a paycheck and either don't know how to run a business properly or have Zero People skills in a customer facing role.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3.  

    They're going down!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Store Manager
    Former Employee - Assistant Store Manager

    Pros

    Cool products, Employee Discount, Fast pace. The end.

    Cons

    All of the above. Work/life balance was awful with them wanting you to do most administrative work from home. Ex. Schedules, 30 emails a day, etc. Training was non-existent with their no employee goes untrained program. Here's the store, here are your keys, good luck! (And know everything btw)

    Advice to ManagementAdvice

    If the DMs would get the GMs on the same page, it MIGHT be a decent place to work. New strategy every month, that begins before you ever got last month's must-do strategy finished. Associates are miserable. Poor budgeting by the DM's make many stores impossible to hit targets & bonus. It's your fault your 15% behind target, but they didn't budget for all the new competition that they knew was coming! Focus on training your MANAGERS, then allow them to train the associates, instead of bringing them together for classroom training for 3 days of cramming. Too costly, & stupid in this economy.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Failing Company for a Reason.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Geek Squad, Agent Senior (CIA Senior )  in  Pinole, CA
    Former Employee - Geek Squad, Agent Senior (CIA Senior ) in Pinole, CA

    Pros

    The Only Pro is the Employee Discount.

    Cons

    Management is uneducated and inexperienced which causes a total loss on revenue and talented employee retention. Company does not take care of customers or employees. No future for a Career at Best Buy. Please don't waste your time!!

    Advice to ManagementAdvice

    Fire yourself.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Great Products where else could I see them. The job here's to sell to customers dont ask for more, Not up to standards.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Support Specialist  in  Spartanburg, SC
    Former Employee - Sales Support Specialist in Spartanburg, SC

    Pros

    What an awsome layout of products, if you want experience in sales, You can start in movies and video games (Lifestyle Department) and later request to move to a more specialised task, like mobile sales or tv sales. Its easy to move up if you know the name of the game.

    Cons

    Theres no commission pay for best buy employees, although the company has lots of training they provide including retail certifcations, A+ certifications, so on, and Money for College, and the list goes on it, The Managemnet is very sour and will lie to keep the lid on employee personal growth. Your gonna have to know what buttons to push here to move up. These Managers will fire theyre most trained staff if it means thats the last twix bar in the break room. Lets you try working for a Best Buy That is upfront about its concern for its employees overall happiness at work. Too many people get this job who will bankrupt the company, This is not a Tabaccoo and Alchohol Free Place to Work.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Good luck if you need a job that badly that you'd work for this company.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Coworkers are usually the best part about this place, because they are in the same boat as you. Getting overused and underpaid with ZERO signs of appreciation from management or the company as a whole.

    Cons

    Where to begin... The pay is unbelievably bad for a leader in the retail industry and Fortune 500 company. The reviews (assuming you even get one) are irrelevant as getting really high marks will only get you a .35 cent raise. Seems like every few years the company has a new operating model and reorganizes the structure of the company. All that does is eliminate positions making it harder for you to have an opportunity to move up. Managers make it extremely difficult for employees to enjoy coming to work by creating very stressful environments in which we are pressured to sell protection plans to customers. Even worse, they pressure the employees to try and get customers to sign up for the credit card which is garbage if anyone ever actually decided to read the fine print.

    Advice to ManagementAdvice

    Fair compensation for the amount of work performed would be nice. This company has gotten worse and worse with each year. Management gets paid too much for the "effort" they put in and that leaves the hard working line level employees with nothing to show for it.

  8.  

    Waste of time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Specialist  in  Kennewick, WA
    Former Employee - Customer Service Specialist in Kennewick, WA

    Pros

    Nothing waste of two years.

    Cons

    Crap hours, Horrible managers who pick favorites and employees who do drugs and party all the time.

    Advice to ManagementAdvice

    DRUG TEST

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Awful work culture. Mentally unstable coworkers. Weak Management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Assistant  in  Spring Hill, FL
    Former Employee - Sales Assistant in Spring Hill, FL

    Pros

    The opportunity to use this job as a stepping stone for an even greater career.

    Cons

    The work culture here was exactly the opposite of what was is preached in their company credo and training material. My coworkers exhibited extremely unethical and inappropriate behavior while on the job. I was harassed and threatened by an employee. A member of management was present when this happened he did nothing.

    Advice to ManagementAdvice

    Pay closer attention to the people you are hiring to represent your stores. It reflects badly on you and on the Company as a whole.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Sad drama filled employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Customer service skills meeting new people

    Cons

    Drama Drama Drama and MORE DRAMA noseyness favoritism FAKE people and personalities

    Advice to ManagementAdvice

    kick rocks!

    Doesn't Recommend
    Negative Outlook
  11.  

    Micromanaged Asset Protection

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Asset Protection Associate
    Current Employee - Asset Protection Associate

    Pros

    Fellow Employees, Employee Discount, That's it!

    Cons

    Red tape
    Limited responsibility
    Nights, weekends, and holidays for minimal pay
    Company is rapidly declining

    Advice to ManagementAdvice

    Company culture is terrible, and company continues to manage itself into bankruptcy. Employees and their family means nothing to the company, as it's all about making a dollar. No future career opportunities either.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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