Best Buy Reviews

Updated April 1, 2015
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459 Employee Reviews

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  1. Abusive and demeaning management. Zero consideration for employees. HR department is a joke.Management loves playing God

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Geek Squad, Agent (CIA) in Pflugerville, TX
    Former Employee - Geek Squad, Agent (CIA) in Pflugerville, TX

    I worked at Best Buy full-time (more than a year)

    Pros

    Great employee discount. Lots of room for cross training. Other affiliated discounts and vendor perks; Intel Retail Edge, AMD, Cisco, HTC, etc. The company as a whole has a great system. On international level Best Buy is amazing, and has some really great core values for the company.

    Cons

    Extremely abusive management:

    The managers here are extremely verbally and physiologically abusive. They will do anything and everything to keep you from getting promoted, and to try and fire you if they think you are going to cross them.

    The problem is that most of the management at these stores is corrupt. They have twisted Morales and treat their employees like garbage. They will try and guilt an employee for going out of their way for the customer, but when it's their reputation on the line they will actually break company SOP to save face.

    The double standards that management holds for themselves vs. their employees is absolutely disgusting. Making up their own rules and pretending that it's company policy is just one of the many things that happens on a daily basis.

    I worked in the Geek Squad Department as a CIA, and the store that I worked for used Microsoft software that was not approved by the company or by Microsoft. This happened on a regular basis and it was something that the entire management team new about. There were copyright laws and EULA's that were violated on several occasions by management and they promoted employees to do the same. If it made the manager look good then we could do it. Even if it violated the law.

    During reviews and "write ups" the company promotes a non-biased and judge free opinion, but what truly happens is that the power crazed managers usually make up their own rules and try make employees feel bad for things even though they were doing their jobs right. I had a manager several times make up stuff just to get me a write up, but if I said anything about it my day to day would have nightmare. She would have made sure that if I blinked the wrong way that I would have been fired. So instead of calling them out on their false accusations employees are normally forced to succumb to this abuse or loose their jobs.

    My manager on several occasions would sit over my shoulder while we were required to write a review for them. This was supposed to be a private review, but she would sit there and watch everything you typed out. If you made one negative comment about her you could be sure that your life was going to be hell from then on. That's IF you stayed employed for much longer.

    Most of the employees that usually go through this abuse the most are the ones with a family to support. These managers love knowing that you can't loose your job of your family will be homeless and starve to death. They love having that kind of power over you knowing that you can't quit. They will verbally harass you and abuse you until you dread every day of your life. I personally had issues with Major Depression while working at Best Buy, and I credit most of that to the work environment.

    I have had several friends get this same treatment at both of these locations, and it's sickening. These managers should not only be fired, but be given some form of mental evaluation to make sure they are fit to live in society.

    Another thing to mention is that if you try quitting they will try everything in their power to fire you first. I turned in my 2 weeks notice and then found out they terminated me 3 weeks later...? It was apparently for another falsely accused action. I also had a good friend that was told he couldn't turn in his resignation letter because he was under investigation for taking too long going to the restroom.

    The HR department is a joke. It's just a call center in India that takes absolutely nothing serious. I called on several occasions to report issues with management, but nothing was ever done about it. I even tried calling after I left the company to report illegal use of Microsoft software that the company was using without consent form Microsoft, but still nothing ever came of it.

    This kind of abusive treatment happens everyday. I really wish that Best Buy would do something as a company to help promote better management. This horrible treatment cannot continue.

    Advice to ManagementAdvice

    Please do not demean your employees. This does nothing but make your management look like weak cowards, and gives the company a bad rap.

    The abuse that goes on will eventually surface into a lawsuit and I would advise you to prepare yourselves for when it does.

    I will no longer shop at Best Buy because of this. I hope that someday I can forgive the company for lettings this kind of treatment happen.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. The Worst Company in existence

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service in Brooklyn, NY
    Current Employee - Customer Service in Brooklyn, NY

    I have been working at Best Buy part-time (less than a year)

    Pros

    The only thing worth staying for is the discount. Everything else about this job is completely sad.

    Cons

    EVERYTHING AND EVERYTHING IS A CON. THIS JOB IS SADLY HORRIBLE. Management is horrible. Your used up for Black Friday and the holidays and then thrown away to work 10 hours a week like trash. Upper management has no idea what us employees have to deal with. We need to meet unreasonable sales goals whilst dealing with unruly and unjustified customers. Really ridiculous.

    Advice to ManagementAdvice

    Just give up. Best Buy is finished. Without your employees, who you are killing, your done.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. Rough Environment, No Loyalty

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Strategy in Richfield, MN
    Former Employee - Strategy in Richfield, MN

    I worked at Best Buy full-time (more than 5 years)

    Pros

    - Better financial position than a few years ago (see cons as to why)

    Cons

    - Unoriginal, uninspired, rehashing of strategies
    - The real talent has abandoned ship already
    - Difficult to bring in new talent as the brand story is not a positive one
    - Cutthroat management who cannot work together
    - Loyalty to the quarter at the expense of the employee
    - Insane expectations of employees relative to work-life balance. A famous internal quote, said with a puffed out chest..."I'll tell you what my work/life balance is...work".
    - Lack of vision or at a minimum the ability to articulate to the broader organization
    - Cannot move the business forward because all new ideas are old ones. This is especially prevalent in Geek Squad, which suffers from the most uninspiring leadership imaginable. Keep telling yourself people want warranties.
    - You could not visit five different desks at Corporate and get remotely similar answers to the question of "what does the company stand for?"

    Advice to ManagementAdvice

    I loved working at Best Buy but the culture is poisoned for all the reasons i noted above. Based on conversations I had with colleagues at Corporate that feeling is mutual. There is no end game for the non-officer (and highly bonused) employee except to make the month/quarter/year. That is a really depressing view on a what a company should be.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. Great for experience

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Best Buy

    Pros

    Learning about technology and interacting with customers

    Cons

    The pay is hourly, no commission

  6. Not a good place to work

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Best Buy

    Pros

    Working here was a not a good experience in any way. I like to be the first to access movies, games, music upon release. But besides that, I can't think of much else.

    Cons

    Working here was a terrible experience. The management is terrible, and couldn't care less about the employees. I hated this job

  7. Very bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Best Buy Customer Sales Associate in Hato Rey, PR
    Current Employee - Best Buy Customer Sales Associate in Hato Rey, PR

    I have been working at Best Buy part-time (more than 3 years)

    Pros

    Exelent employee discount thats all good

    Cons

    They force you to make the customers apply for the best buy credit card and if you dont meet the goals of 5 credit aplications per day you have chance to lose your job.

    Advice to ManagementAdvice

    ...

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. Fun to the naive, but reality wakes you.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Merch/Inventory in Florida City, FL
    Current Employee - Merch/Inventory in Florida City, FL

    I have been working at Best Buy

    Pros

    Other than the lame employee discount, none.

    Cons

    Worst management I've ever seen, disrespect and blatant favoritism fill the air. Customers are lied to on a daily basis, while the managers are extremely ignorant and have no idea how to communicate on both a human level and a business level. Annual raise is a complete lie to trick you, workload is insane for one person, absolutely no staffing or scheduling abilities, too much micro managing. Promotions are based ONLY on favoritism/background ethnicity. Warehouse employees work in hazardous environments, and are always treated like dirt when they work hardest. Sales floor gets treated like gold for some reason, even when they can't sell.

    Advice to ManagementAdvice

    Learn how to:
    Not lie to customers
    Not lie to employees
    Talk to employees like humans
    Cut the disrespect and foul play
    Actually manage your resources
    Be a leader the right way
    Not treat employees like trash
    Make the environment comfortable
    Actually tell people what product you refer to
    Make employees feel welcome

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. I am obviously not a cool kid.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Mobile Sales Consultant in Fullerton, CA
    Former Contractor - Mobile Sales Consultant in Fullerton, CA

    I worked at Best Buy as a contractor (less than a year)

    Pros

    Evolving as technology advances, good entry level pay, team work atmosphere

    Cons

    This company bald face lies to seasonal employees, promising to hire them so they will do a good job and then dropping them at the end of the season. If you are not a " cool kid" then don't expect to be hired here.

    Advice to ManagementAdvice

    Hire someone who is actually interested in getting work done instead of a twilight saga cast member and maybe you survive the next economic crisis.

    Recommends
    Positive Outlook
    No opinion of CEO
  10. Parasitic Management, District, and Corporate feeding on Line Level Employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - LifeStyles Sales Associate in Paterson, NJ
    Current Employee - LifeStyles Sales Associate in Paterson, NJ

    I have been working at Best Buy

    Pros

    Very good employee accommodations and discounts on certain products.

    Cons

    The managers only care about getting their bonuses and moving up at the expense of "line level employees" Employees are expected to perform like commission based employees for extremely low wages and the stores are understaffed so line level employees are expected to do the work of 3 employees at certain times.
    Many of the managers are also racist and want employees to keep their eyes on any minority customers.

    Advice to ManagementAdvice

    You get what you pay for, learn how to treat employees like human beings, and actually ask employees for feedback on how to improve best buy.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. Easy job, horrible management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Best Buy

    Pros

    Employees, customer service, pay wasn't bad

    Cons

    Management, leadership, pay, hours, management.

    Advice to ManagementAdvice

    Don't do things behind employees backs and favorite people

    Doesn't Recommend
    Negative Outlook

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