Best Buy Reviews

Updated October 19, 2014
Updated October 19, 2014
5,971 Reviews
3.3
5,971 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Best Buy CEO Hubert Joly
Hubert Joly
1,948 Ratings

Review Highlights

Pros
  • You get a nice employee discount on the items that you can get for cheap on amazon (in 744 reviews)

  • The pay is descent only if you are working for GeekSquad, great discount for employees (in 316 reviews)


Cons
  • Work life balance only exists under quality General Management which is rare (in 201 reviews)

  • full time position due to nobody moving in current full-time positions for higher ones (in 184 reviews)

More Highlights

364 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Worst management ever!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Houston, TX
    Current Employee - Sales Associate in Houston, TX

    I have been working at Best Buy full-time (more than an year)

    Pros

    Good benefits and great employee discount,

    Cons

    Too much pressure on selling. Very disorganized management.

    Advice to ManagementAdvice

    Needs to appreciate employee.

    Doesn't Recommend
    Neutral Outlook
  2.  

    A representation of adults that never left high school

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Best Buy full-time (more than 3 years)

    Pros

    The discount on products is the only good reason to work here. Although from time to time the company changes it and it seems to become worse and worse.

    Cons

    The managers are barely adults and seem to encourage an environment that promotes high school drama.

    Advice to ManagementAdvice

    Grow Up!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Sales Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Manager in San Jose, CA
    Former Employee - Sales Manager in San Jose, CA

    I worked at Best Buy full-time (more than 10 years)

    Pros

    NONE! Yeah, after 11 years I was making over 80k a year. Unfortunately, having to work 7 days a week 12 hour days really sucks!

    Cons

    Hours
    Pay
    Work/Life Balance= None
    Restructure every year! Always chop out the higher paid employees......regardless of performance. In my tenure I saw employees who lived and breathed BBY Blue lose there positions.
    Holidays suck big time. Always forced to work 6-7 days from Thanksgiving to Xmas.

    Advice to ManagementAdvice

    Get rid of all the people who are getting paid six figures who add no value what so ever! The line level employees who make 8-10 bucks an hour need hours! No one who has any sales skills what so ever want to work at BBY. Corporate is so out of whack with the reality of whats happening in the stores. CLUELESS!!! Bring Hubert Joly in to work Thanksgiving....all day till the next day!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Too much pressure.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier in Austin, TX
    Current Employee - Cashier in Austin, TX

    I have been working at Best Buy part-time (less than an year)

    Pros

    Great discount. The people can be fun to work with. Some of the customers can be fun too. They also have a good team work atmosphere.

    Cons

    The management pressures employees to sell protection plans. If, you don't sell a desirable amount, they will have you show up on weekends to take sales classes. They even have random checks to make sure you're doing everything you can to make a sale.Eventually, they will cut your hours if you're not meeting sales quotas.

    Advice to ManagementAdvice

    Take it easy on employees who aren't big sellers. Some times the customer just doesn't want to pay for an extra protection plan.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Worst company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in East Northport, NY
    Former Employee - Sales Associate in East Northport, NY

    I worked at Best Buy full-time (more than an year)

    Pros

    The discount isn't too bad

    Cons

    The company doesn't care about the sales people. They only care about the numbers b

    Advice to ManagementAdvice

    Treat your staff like you treat your customers!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Hell on Earth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technology Education Agent in San Antonio, TX
    Former Employee - Technology Education Agent in San Antonio, TX

    I worked at Best Buy part-time (more than an year)

    Pros

    Discount, awesome co-workers, you learn new things everyday, hands on with the newest gadgets

    Cons

    Upper management has favoritism and you can't voice your opinions. You always had to play by Best Buy politics.

    Advice to ManagementAdvice

    Value your employees, because that's the only reason why you're getting paid to sit on your butt.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Extremely unprofessional and deserves to go out of business.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Supervisor in Kansas City, MO
    Current Employee - Sales Supervisor in Kansas City, MO

    I have been working at Best Buy full-time (more than 3 years)

    Pros

    Working at best buy i have never been is such a un organized retail store. Management is only their for money and show no appreciation for business or for their hard working associates. NOTHING is positive anymore with working at best buy. Used to be a strong company with great CAREER opportunities. Now it is just a company who hires people that want a temporary spot so they can use them and the upper management still makes their high oay and money.

    Cons

    dont work here. only work here if you want to get stabbed in the back

    Advice to ManagementAdvice

    All of you will be fired soon :)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Retail Joke

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Geek Squad, Counter-Operations Agent (COA) in Pittsburgh, PA
    Current Employee - Geek Squad, Counter-Operations Agent (COA) in Pittsburgh, PA

    I have been working at Best Buy full-time (more than 3 years)

    Pros

    No position in the store is diffacult to do task wise.

    Cons

    Mismanaged, poorly run. Every 6 months a new plan comes out the goes against the previous plan. Company is full of cronism and who knows who. Claims to support a corprate philosphy then goes against it at every moment. Management does nothing to support rank and file. Stores are understaffed on purpose so management bonuses. company promotes team bonuses so only certain individules pull the weight while others collect checks for being lazy layabouts. Pay is sub standard for level of stress and work placed on employees. With the removal of supervisor spots the low chance of moving up became just impossable.

    Advice to ManagementAdvice

    Take a pay cut and pay your rank and file emploees more. Have more checks on store leadership that isn't per anounced and make it easier to get rid of poor empoyees.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Worst store to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Home Theater Sales Associate in Lake Geneva, WI
    Former Employee - Home Theater Sales Associate in Lake Geneva, WI

    I worked at Best Buy full-time (more than an year)

    Pros

    Got to learn and play with new products. Pay was crappy but it got me out of the house for a a few hours of the day.

    Cons

    Some of my coworkers were very rude, stupid and smelled like they havent taken a shower in days. They had very little knowledge about any products there and didn't take anytime to learn about them. I would have alot of customers complaining about certain managers and employees about thier lack of knowledge and being rude. Ive noticed certain employees would ignore customers, stand around talking to each other, and playing on thier phones. There were a few that looked like they were on drugs and half the time hungover.

    Advice to ManagementAdvice

    Take some time to observe your employees on what they are doing and how they are doing it! Some of the employees are illiterate and dont know how to talk to customers. Management needs to hire people that have at least some education.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Company is headed towards the retail graveyard. Just a matter of time.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Home Life Area Manager in Fort Wayne, IN
    Former Employee - Home Life Area Manager in Fort Wayne, IN

    I worked at Best Buy (more than 5 years)

    Pros

    It's a great place to learn sales tactics,
    And learn about customer service

    Cons

    Mixed messages, leadership is to full of them selves, it's very clicky, By the time the message from corporate reaches store level it's so twisted around it has lost all meaning and intention.

    Advice to ManagementAdvice

    Practice what you preach. Listen to what the employees in the trenches have to say use their input to create a better work environment.

    No opinion of CEO

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