Big Lots

  www.biglots.com
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Big Lots Reviews

Updated Jul 29, 2014
All Employees Current Employees Only

2.6 320 reviews

51% Approve of the CEO

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David J. Campisi

(65 ratings)

31% of employees recommend this company to a friend

Review Highlights

Pros
  • One of the best reasons to work here is the 20% employee discount that is given (in 30 reviews)

  • That the employees get 20% discount on all items except for on sale items (in 23 reviews)


Cons
  • There's never management meetings so there is extreme lack of communication (in 8 reviews)

  • Not enough payroll allocated to ensure the level of customer service that is expected (in 12 reviews)

More Highlights
78 Employee Reviews Back to all reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Well.......

    Anonymous Employee (Current Employee) Tifton, GA

    ProsI love the job. I love the discount. I love the challenge of getting to make a customers day help them find what they need or just want. But management needs work.

    ConsManagement is very poor half are lazy and they drive out the good employees. Talk behind peoples backs. Seems like the only way to get a promotion is to cry and wine about it. Also management like so sign other peoples names on documents and curse over the intercom. I feel like the job would be a lot better if people fot promoted if they deserved the promotion rather then cried and cried and cried until they got their way

    Advice to Senior ManagementStop catering to the needs of few and find ways to grow in the right direction because if it stays this way its going to go down hill fast lazyiness in management isnt good and when you spend 30 mins talking about your employees(trash talk) and pushing your job off on everuone else just so you can hang out by a fan with your shoes off is very slack!!!

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    Cant decide on a direction

    Store Manager (Current Employee)

    Pros20% employee discount is great. Pay is not bad and the benefits are very good. That's about all you can say.

    ConsBig Lots was once a good company to work for. Over the last 5 they have stripped the store level management of every bit of creativity and dignity we once had and turned us into robots who are nothing more than passers down of information. Every new corporate hotshot thinks they have to re-invent the wheel instead of sticking to what works and has worked in retail for 100 years which is why Big Lots changes direction every 5 minutes. The payroll is a complete joke. They continue to raise expectation yet they provide less and less payroll to meet them. Makes sense huh? You cant keep decent employees because any that are any good realize they are in demand and can go somewhere where they can get benefits and decent hours which Big Lots does not give anyone but management. Then they wonder why we can't attract people who can follow our directions and won't rob the company blind. Big Lots also rents the lowest price buildings they can find, that's great for controlling costs not so great for controlling shrink because those buildings are many times located in rough neighborhoods where thieves are rampant and anyone who is a legit shopper doesn't dare show there face. They don't want a manager who can think for themselves because they are afraid we will realize all these changes are worthless and a waste of time or worse yet prove that \we know more than the higher ups do. I have invested many years of hard work into Big Lots and the return has been nothing but heartbreak and anguish. I will gladly walk away as soon as the next decent opportunity becomes available and I would suggest to anyone else to not waste the time that I have on this company.

    Advice to Senior ManagementLet managers do what you hired them for which is manage and provide us with what we need to do so. If you would eliminate all the useless busy work and focus on what is important you would save enough money to give a little more payroll and may not even need it if we could just do what is important. Quit preaching how important customer service is when you take all the employees out of the store, you cant have it both ways.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    used to be an enjoyable job, now to much micro-management

    Assistant Manager (Current Employee)

    Pros20% employee discount
    steady work for mgmt

    Consnot enough payroll to manage the increasing tasks placed upon you by corporate
    difficult to hire/retain qualified employees due to stressful working coonditions

    Advice to Senior Managementcompany is trying to emphasize customer service, but are tying their manager hands by constantly cutting payroll and implementing new programs that are nothing more than needless paperwork

    No, I would not recommend this company to a friend

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Go with an alternative - there are many minimum wage stores out there.

    Cashier/Recovery (Current Employee)

    ProsThe environment is fairly laid back once you're away from incompetent managers and taking care of your business. You learn the basics of team work, as you will with any retail job.

    ConsLong story short: Big Lots pays very close to if not minimum wage to everyone below manager level, so don't bother with the unfair treatment, ridiculous scheduling, favoritism, and overwork. Most every minimum wage company is more fair to employees, and since Big Lots is a smaller closeout chain, most other companies (McDonalds, Kroger, Walmart) have much more money and assets at their disposal to make the experience better.

    Compensation is terrible. This company is no better than the Krogers and MacDonalds of the world. What they like to do is to pay minimum wage (or 5 cents above, in my case) to their entry level employees, then work them long hours to keep from needing to hire and pay new employees. Purposefully understaffed. If you work at a store with many employees, then expect the opposite - not enough hours. They simply don't want to pay. Training for me was terrible, you definitely learn as you go, and your coworkers will help you. Management is incompetent, but seems to know it's limits. They may try to take advantage of you, or play favorites, but stand up for yourself, and you'll be fine. They're having just as hard of a time dealing with their superiors as us, although that doesn't excuse how bad management can be.

    Advice to Senior ManagementScreen your in-store managers, please. The lower level employees are usually good, but how can you let some of these managers through? Paying more wouldn't hurt either...

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

     

    good till last changes

    Anonymous Employee (Former Employee)

    Prosassociates dealing with the public

    Consstore manager. showed no respect for any associate

    Advice to Senior Managementhave training school on how to teach and talk to associates

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    I don't feel I was paid enough for the work I put in. I increased sales, they decreased my hours.

    Furniture Manager Big Lots (Current Employee)

    ProsCan be a nice place to work( without the high school drama and seeming mindless decisions by corporate). Good to have a week to week schedule if you like requesting days off

    ConsDon't pay nearly enough to support a family, or pay management differently and only support one family and not another.

    Advice to Senior ManagementHigh pay, more hours, less BS!

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Store Manager

    Store Manager (Former Employee) Atlanta, GA

    ProsBenefits are compared with other retailers. Insurance premiums
     are fairly priced. The discount is 20% off with an additional 10% off twice a year.
    Merchandise priced way below retail.

    ConsThe leadership is not fair. Promotion and support based on personal feelings and not the needs of the business. Company really not to developing its people. Associate compensation is not competitive with other retailers. Makes it difficult to get quality associates. Managers unload trucks and load freight, Never enough payroll to support task expectation.

    Advice to Senior ManagementVisit all Stores, not just visible stores. You have dedicated team members that love the company work on developing your talent. The training program must be advanced. Should send all DM's through sensitivity training.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    the recently *retired* CEO was a crook and the work culture at this company shows this

    Merchandiser/Cashier (Former Employee) Owensboro, KY

    Prosthe discount and partial holiday pay for part time employees

    Consthe definition of 'relaxed atmosphere' creates fertile ground for favoritism, extreme bias among the management team and a relaxed HR attitude concerning the cultivating of positive opportunities for the lowest ranked employees. this company is a human resource nightmare. management is only interested in protecting management. cliques form and a culture of extreme favoritism becomes a daily ordeal for those who are on the 'outside'. there are NO career opportunities unless you are 'favored'. nepotism is against policy. however, it runs rampant in this company. it is 'who you know' when it comes to hiring. this practice creates even more fertile ground for the extreme bias that occurs within the company's many stores. there is a lot of time theft when this occurs. what a shame.

    Advice to Senior Managementno more nepotism. DMs should work at least two days a week in one of their stores within their districts and get into the trenches. their being present keeps employees on their toes for accountability and reveals to the DMs the employee experience on a daily basis. this will reveal the short comings and maybe divert future HR problems. it would also allow the DMs to experience each store's demographics concerning the customer base and their needs. with the information they acquire through customer/employee interaction, they can better inform Corporate higher ups in 'real time' and create solutions while SERVING their employees and possibly avoid future problems. humility is a great quality in a leader. my advice to Corporate/CEO: stop allowing retaliatory behaviors against employees who do not want to work Thanksgiving or Christmas Eve. >>that is what seasonal employees are for>>> hire them for that purpose like other retail companies do and then, when the seasonal work is over>> their work is done.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    It's a springboard job to something better

    Furniture Manager Big Lots (Current Employee)

    ProsPays well for a small box store

    ConsThe workload is immense and the demands are unreasonable. They go through employees/ managers like chewing gum. They want great customer service however this is impossible to achieve because of the payroll and menial tasks.

    Advice to Senior ManagementHire more people and stop demanding more with the exact same payroll. Appreciate the workers who have survived working for the company for a long time don't drive them off.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    It's okay.

    Cashier (Former Employee)

    ProsPart-time employees can get some benefits after 1 year of service, generally easy and straightforward job, 20% discount

    ConsLet me start off by saying I'm only 4 days in and I can already tell that the company is second-rate. I applied for a 'store associate' position. I was told I would mainly be doing stocking and working the truck, with some OCCASIONAL cashiering.. Now that I'm in, I am strictly a cashier with no chance of changing to stocking, the position I was led to believe I was getting. The store is so desperate for cashiers. It's ridiculous. No one shows up. Training is not that great. Spent three shifts, a total of 12 hours, sitting in front of a register watching training videos and playing the 'games' to test your knowledge. The system repeats itself way too many times and often times freezes, requiring you to redo a whole module. Almost none of the procedures introduced in the training program are actually followed. Fellow employees make fun of customers like there's no tomorrow. All in all, it's a mess.

    Advice to Senior ManagementGet store management to train employees more thoroughly and stop hiring irresponsible individuals.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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