Big Lots Reviews

Updated July 24, 2015
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3.0
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David J. Campisi
33 Ratings

Pros
  • employee discount 20% off entire purchase (in 33 reviews)

  • The 20% discount gained by working there is definitely the best part (in 29 reviews)

Cons
  • It's only part time--4-20 hours a week (in 17 reviews)

  • Lack of communication from corporate to store level (in 9 reviews)

More Pros and Cons

149 Employee Reviews

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  1. Helpful (2)

    store manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Gresham, OR
    Former Employee - Store Manager in Gresham, OR

    I worked at Big Lots full-time (More than 5 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    good place to work if you have strengths in merchandising and don't mind getting your hands dirty

    Cons

    strictly part time except for management

    Advice to Management

    more help on sales floor throughout the day for customer service and theft prevention


  2. Merchadiser/stocker

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Big Lots

    Pros

    Nice people relaxed atmosphere plenty of work to stay busy

    Cons

    Management jobs are the only full time, everything else is only part time. No health insurance benefits


  3. Helpful (1)

    stock

    Former Employee - Customer Service Specialist in Virginia Beach, VA
    Former Employee - Customer Service Specialist in Virginia Beach, VA

    I worked at Big Lots part-time (More than 5 years)

    Pros

    employee discount , great people

    Cons

    inconsistent scheduling


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  5. Helpful (2)

    Day by day policy changes

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Big Lots

    Positive Outlook
    Positive Outlook

    Pros

    Great team of dedicated associates

    Cons

    Management favortism, public humiliation by members of UPPER management towards employees, childish behaviour my UPPER management

    Advice to Management

    Appreciate your employees, when they make mistakes don't humiliate them in public nor in front of their fellow team members. Be just a little compassionate. Greet them instead of ignoring them when they or yourself arrive at work.


  6. Helpful (1)

    Good Place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Big Lots full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great people Good pay Some what flexible if you need to work from home on ocassion

    Cons

    Long hours for digital and marketing teams. Some leadership is indecisive.


  7. Helpful (1)

    Cashier

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Big Lots part-time

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    People were great to work with. Did not have any problems with management. Provided very flexible work hours for their employees.

    Cons

    Work was sometimes difficult especially on holidays. Store was often very crowded and busy. Customers are easily irritated due to long lines or missing items.

    Advice to Management

    Assist with long lines and help cashiers with returns. Enjoyed the flexible work hours and employees were generally treated with respect.


  8. Helpful (1)

    I gained some experience. Dealing with rude customers

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate/Cashier in Hialeah Gardens, FL
    Former Employee - Sales Associate/Cashier in Hialeah Gardens, FL

    I worked at Big Lots part-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The employee discount was great 20% off each item. It's a great store to shop at and they have good sales

    Cons

    I got paid 8.05 to do too much.... And got threatened to get fired because I didn't offer one person a "rewards card". I usually signed up plenty of people every time I worked

    Advice to Management

    I don't think anyone that gets paid 8.05 will do everything you expect perfectly. Now maybe if the salary was higher it would be a different story.


  9. Helpful (4)

    It

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Furniture Manager in Wichita, KS
    Former Employee - Furniture Manager in Wichita, KS

    I worked at Big Lots

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Promotes heavily from within. Management positions are somewhat available for hard, dedicated workers. If you haven't moved up within 1-2 years you probably never will. 20% discount on virtually everything in the store regularly. Holiday pay. For full-time/ management: 2 weeks vacation time. Gain 1 week at 5 years and another at 10 years. Minor quarterly sales bonuses(equivalent to less than a week's pay) for management level positions that are exceedingly hard for which to qualify.

    Cons

    Understaffed: Company doesn't allot enough hours to perform normal weekly operation. This is rampant throughout the company. Virtually no full-time positions below management level. Company shipping is horrible. General freight deliveries are frequently late (or reschedules) completely throwing off management of store hours and causing employee scheduling problems. Company expectations in Dock to Stock program are unrealistic with nearly every store failing. Little company backup in regards to customer service. Any complaint to the company, no matter how ridiculous, results in the general manager losing his quarterly bonus. Everyone from the district manager level down runs on fear that someone may talk to corporate. Relatively low pay for all store operational positions. Erratic shifts. Frequent long (10-11 hour) shifts with back to back opening/closings. Schedules can change almost daily. Per company policy, the schedule is posted on Saturday evening for the week starting the next day, Sunday, making it almost impossible to make private life plans. Company frequently is changing policies and directions, lacking an identity. Management is expected to work nearly every weekend. Massive blackout days on when you can use vacation/personal time. Any large sale, special event is blacked out. These dates can change with almost no notice. Only roughly half of a year's 52 weeks are available for vacation between special events and "Christmas Season" (October-Januaary) No vacation time between October and January. Period. Using your personal time or trying to make shift changes is a real deal breaker company wide, potentially eliminating chances for advancement. Exceedingly hard to work the Big Lots schedule and have any kind of a family life. This is not a job for married people, especially with children.

    Advice to Management

    Find a real identity. Stop trying to be like Target or like Walmart. Get back to what made Big Lots popular: closeout deals. People shop Big Lots for two reasons: low, low prices and the ability to find those "weird" things that no one else carries. Bring back the old Buzz Club concept of 10 purchases at $20 or more results in a 20% discount. I understand that this may not be financially feasible, but bring back something like it, even if it's spend a little more and get a little smaller discount. We lost so many regular customers when it changed to emailed coupons sporadically for 5 or 10 dollars off. Support your staff better. Better scheduling, more hours and eliminate the culture of fear. Wimpy $25 gift certificate prizes a few times a year for Friends and Family certificatehandouts and $50 bucks towards a pizza party once or twice a year do not instill any kind of loyalty or drive to succeed. Close on Thanksgiving! I know for a fact that all the stores in my area don't bring in money on that day. Add that to the amount of employee gratitude it brings and the money you could save on holiday pay, it should be a no brainer. Improve your offerings for Black Friday or just forget about it. Also, no one shops at Big Lots on Black Friday in the wee hours. Why are the stores open? Everyone is standing outside Walmart and Best Buy. Big Lots is an after thought. Have normal-ish hours and save the operation costs. Improve customer service by actually staffing the stores to service customers. Quit micromanaging the store managers. A store manager knows what sells and doesn't in his store if he is worth anything. Each store needs more flexibility in their merchandising. I will admit that this improved somewhat with the new CEO, but it could go a lot further.


  10. Helpful (2)

    The (mostly) ugly truth about working for Big Lots

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - DTS/Cashier/Furniture Associate/De Facto Furniture Team Leader in Gloucester, VA
    Current Employee - DTS/Cashier/Furniture Associate/De Facto Furniture Team Leader in Gloucester, VA

    I have been working at Big Lots part-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    • 20% discount any time. Occasionally 30% discount. • working 1000 hours a year (I believe) qualifies you for participation in a retirement savings plan (401(k) and Roth options)

    Cons

    • Management? There is so very little stability in the store management (and upper management). Hirings, firings, transfers, quitting and health issues just to name a few. They can't function properly because for one thing, every month it seems they get new official policies from their bosses. Another reason is flat out ineptness. Oh, and an unhealthy dose of sloth. I like to say some of my managers are apt to take "15 minute breaks every 14 minutes". • Pay and hours? The best you can hope for as a part-time employee is a smidgen over minimum wage and a low weekly hour total. If you get 20+ hours a week you are doing really good. So good you will be kicked down to eight or ten hours for a few weeks. They can't have you average 29+ hours or they'll have to offer you benefits. So count on being cut back in a major way. I managed 25-ish hours for a few months in a row due to some improbable situations (regarding the aforementioned management instability) and when things got semi-settled down, I got no acknowledgment and no thanks; just a cut in hours. I had moved from a DTS associate to the de-facto Furniture Team Leader. Now it's back to DTS. It is now official policy to stock the stores from 4 AM to 9 AM, because Corporate commissioned a survey that said people are most productive in that time frame. On the contrary, I don't know a single person who would make such a ludicrous statement. • Work "comfort"? In what I can only assume is a mad quest to minimize the utility bill, it is routinely too hot or too cold there at work. Half of the morning DTS hours are spent without heating or air.

    Advice to Management

    • Get a plan and stick with it. The constant change (due in part to the management instability) is wearisome to the extreme. • Reward people for their hard work. I was asked if I was interested in the Associate Manager position, when it opened up then management didn't even give me an interview. They claimed repeatedly to be waiting on the DM. One day we had a new Associate Manager. Nice. • Don't treat your employees like dogs. We may not be the smartest nor most well spoken, but we are human beings. Try, try, try not to forget that.


  11. Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Wilmington, NC
    Former Employee - Store Manager in Wilmington, NC

    I worked at Big Lots

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Fast paced a a great place to help employees grow.

    Cons

    Number of staffing hours available on a weekly basis.

    Advice to Management

    Don't stay at store level. move up to a DM at lest



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