BioWare

  www.bioware.com
  www.bioware.com

BioWare Reviews

Updated July 13, 2014
Updated July 13, 2014
56 Reviews
3.5
56 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Andrew Wilson
2 Ratings

Review Highlights

Pros
  • Excellent work environment, very open line of communication with superiors (in 7 reviews)

  • There are a great deal of developers here with their own families, so the work/life balance is admirable (in 4 reviews)


Cons
  • Unfortunately the gaming industry sees a lot of change from time to time, due to natural restructuring post lauch (in 8 reviews)

  • This creates a very distinct caste system between the "have's" (the full time employees) and the "have not's" (the contract workers) (in 4 reviews)

More Highlights

8 Employee Reviews Back to all reviews

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  1. 5 people found this helpful  

    Management needs to get their act together + EA = Not Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX

    I worked at BioWare full-time (less than an year)

    Pros

    Relaxed atmosphere, got to work with some brilliant people

    Cons

    Really makes me sad to see what's happened to this company. Only worked there for a short time before the layoffs started, but long enough to see what the problems are. Marketing is driving the business into the ground, making initiatives that make no sense. It's as if they don't realize their audience is gamers, and that's a fail right there.

    Management simply doesn't listen to the brilliant folks there. I don't know how many times I walked from a meeting shaking my head in complete confusion as to why rational common sense ideas were thrown out in favor of what the marketing head thought was best.

    I don't believe all game companies are run like this, even BioWare's other branches. But when you have EA looming over your shoulder insisting to see immediate increases in subscriber numbers yet cutting funding in all departments, coupled with horrible management, all the while listening to the marketing department instead of your core audience... yeah. You can see where that's going.

    Advice to ManagementAdvice

    Listen to the very vocal, and very talented, people who AREN'T management. Take their ideas to heart and realize that not only are they your workers, but they also are your audience. Realize marketing has its place, but its place is NOT in making decisions that shape the company.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2. 6 people found this helpful  

    A complete waste of my time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - QA Term Tester in Austin, TX
    Former Employee - QA Term Tester in Austin, TX

    I worked at BioWare as a contractor (less than an year)

    Pros

    The tiny perks - free breakfast, ice cream, lax work environment. lower level staff is great.

    Cons

    Relocated cross country for job only to be laid off after a few weeks, company completely disolved the QA from this studio(Austin). Higher ups have extreme attitude problem. Contractors treated like complete dirt. If you can get on and stay your whole contract you basically have to be buddy buddy to get hired on full time, being good at your job has no meaning here.

    Advice to ManagementAdvice

    Don't have 60%+ of your workforce be contractors, don't fire them right after you hire them, and how about trimming the fat where it is needed and not where you can save your buddy buddy's job.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 7 people found this helpful  

    Led on by false promises of a full-time position

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - QA Analyst in Austin, TX
    Former Employee - QA Analyst in Austin, TX

    I worked at BioWare

    Pros

    Free breakfast catering and ice cream stocked weekly. Generally lax work environment. Decent pay. Hours aren't as overburdening as most other QA positions. Immediate supervisors were good people who respected the team.

    Cons

    Employs a ridiculous amount of contractors with almost no capability for advancement into full-time positions as the company is too stingy to pay for benefits. Regardless, employees are promised a chance of getting full-time if they work hard enough, which is a blatant lie: even my friend who was one of the most important tech staff in the studio, who often outpaced his full-time coworkers, was not brought on after the end of his contract.

    Most of the full-time staff looks down on the contractors and sometimes even takes credit for their work. Senior management almost never communicates or even acknowledges contract staff. Very cloak-and-dagger about unannounced information, to the point of management outright threatening employees that they would intentionally ruin their career in the gaming industry if they said leaked a word of new content.

    Horrible software and often dysfunctional hardware supported. Benefits are barely worth mentioning.

    Advice to ManagementAdvice

    Stop cycling out contractors and leading them on, hire internally for full-time positions. Actually acknowledge your contract staff and realize how important more full-time staff are for long-term project quality.

    Disapproves of CEO
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  5. 3 people found this helpful  

    More politics than you would think.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at BioWare

    Pros

    Great benefits and very talented people. Many debs truly love the games they make.

    Cons

    If you are not part of the old guard you will have trouble fitting in. They do very little to innovate, either in terms of the products they release or in their work methodologies. They have become exactly like EA in how they treat their employees and dishonesty abounds.

    Advice to ManagementAdvice

    Become leaders and take action quickly when it is called for.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Could be so much better.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Galway (Ireland)
    Current Employee - Customer Service Representative in Galway (Ireland)

    I have been working at BioWare full-time (more than an year)

    Pros

    Benefits are pretty nice - the salary for such a position is quite high. Add in game points, allowances for hardware, and so on, and it's not bad.
    You also get your fingers in a /lot/ of EA games, if you don't mind a support position. A huge number are supported here.
    Culture is mostly good - lots of employees are gamers as well, and it's easy to chat them up.

    Cons

    However, support seems to be the limitation. There is very little opportunities to advance in any meaningful way. There is little to no help with career progression short of the occasional suggestion of an opening in the same studio.
    There is no progression to Senior representative or Team leader - if you're at the base Customer Service job, you're staying there unless you find another employer, or know someone in another studio in the first place.
    Work hours fit the customer base demands, but are rather brutal on the free time - even if you feel like doing things, you're often too tired to do so for a day.

    Advice to ManagementAdvice

    More opportunities, more help with advancement, and more actually giving credit to people who do a lot of the hard work.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 5 people found this helpful  

    Creative work in an environment of worsening office politics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at BioWare full-time

    Pros

    Creative work, large challenges to solve. Most co-workers are great, and people are always interested in what is being worked on currently.

    Cons

    Since EA's purchase of BioWare, new executives and office politics greatly decreased the fun of working there. Building good teams and helping people fulfill their potential has taken a back seat to office politics unfortunately.

    Advice to ManagementAdvice

    Replace parts of management with people who want to build great products, terrific teams, and make the customers happy. Learn to recognize good managers from bad when hiring.

    Doesn't Recommend
    Neutral Outlook
  8. 2 people found this helpful  

    BIOWARE Ireland Rating

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Galway (Ireland)
    Current Employee - Anonymous Employee in Galway (Ireland)

    I have been working at BioWare full-time (less than an year)

    Pros

    Very good games supported, nice people, liberty of expression, geek culture.

    Cons

    Internal tools, internal policies, Tiers management, horrible shifts and schedules, management pressure, cantine and sanitary issues, facilities issues, language-based positions discrimination regarding schedules,

    Advice to ManagementAdvice

    Believe and relate on lower positions, hire new employees, open internal mobility, flexible schedules, change internal policies, change cantine, one desk per agent, review air conditionning, start to act with the video games companies culture.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9. 4 people found this helpful  

    Great learning, lots of inner politics that disrupt getting thing done and horrible human resource management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at BioWare

    Pros

    It is possible to learn the ropes of the industry in a short while
    Peers are basically nice experienced and intelligent but there are some major douches
    Support personal are helpful but the work environment is only OK not great.

    Cons

    Maintaining the status quo is the most important element of the work environment so it is difficult for the company to innovate and compete in rapidly changing markets .

    People are very busy with guarding their backs and advancing their own positions (on the expense of others) so lots of effort is invested in inner politics and behind the back talks, all those machinations are nonconstructive, unpleasant and stressful, also not the most talented or experienced people call the shots its mostly the better politicians.

    When employees are guarding their positions like that it is definitely difficult for talented and innovative people to actually have impact and for the company to focus on making really great and innovative games.

    A very bureaucratic environment which also hinders agile operation.

    There was no formal training, orientation, feedback or reviews it was just a guessing game.

    Advice to ManagementAdvice

    Don't just speak about change actually embrace it by supporting the right people that can make it happen, You have to invest in training and resources to get the most out of your employees. Getting employees to speak their true mind about the situation is the first step to fix it, otherwise it will be like the Titanic.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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