Birch Communications Reviews

Updated February 16, 2015
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5 Employee Reviews

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  1. 2 people found this helpful

    No frills company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Engineer in Las Vegas, NV
    Former Employee - Sales Engineer in Las Vegas, NV

    I worked at Birch Communications

    Pros

    The company is fiscally responsible, financially prudent and has predictable responses that are nearly always financially based. If you work to the numbers you will be rewarded.

    Cons

    As a company they lack technology vision, provide limited mentoring, have limited opportunities. They seem to operated in an environment that is under constant chaos. Managers focus on their own survival and are far less concerned about their direct reports. Sales quotas were increased while sales bonuses were reduced.

    Advice to ManagementAdvice

    Continue the inorganic growth. Current culture does not promote organic growth.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 4 people found this helpful

    A Birch State of Mind

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Atlanta, GA
    Current Employee - Manager in Atlanta, GA

    I have been working at Birch Communications full-time (more than a year)

    Pros

    I don't how salaries compare, but their benefits package is in line with the rest of the industry. The company upgraded their medical plan for 2015.

    Most employees are amiable and fun to work with once they get to know you. Professional and hard-working for the most part. Trenches humor when things go wrong.

    Business casual dress, access to C-levels when needed. It's still a small company so Atlanta employees can just walk down the hall to find whoever they need to talk to.

    To know Birch you have to first understand their business model. Birch has grown by acquiring other small telecom companies. Birch's particular genius is that they are very good at quickly integrating an acquired company's CRM, billing, and products onto their own CRM platform. This allows them to quickly scale up customers and revenues without having to add a lot of headcount or maintain redundant IT systems. Birch has acquired a score of companies in the last six years, but still has only a single operating support platform and a single billing system. This brings certain benefits - one is that a job at Birch is almost recession-proof for long-term employees. They experienced some of their best growth during the recession. Also, to become this efficient they emphasis simplicity in every operational area - processes and procedures, documentation, business rules are usually very straightforward and easy to follow. Over-analysis and complexity are abhorred, especially in the COO's organization.

    Cost management is more than a buzzword here. They make a genuine effort to eliminate waste, get rid of unprofitable products, put boundaries around reasonable customer support, cut their taxes, negotiate better terms with vendors, etc. This is just good business sense. A lot of folks on this board complain about how "cheap" Birch is, but at least Birch won't drive off a cliff by spending excessively and underpricing their service.

    Life-work balance is generally good, although I work long days when we are in the middle of an acquisition.

    Cons

    Many employees are underutilized and do a lot of tasks that are below their pay grade. I see this occurring all the way up to the director level.

    All important decisions are made by a small group of insiders. They are mostly hand-picked execs and mid-levels who have been with the company since almost the beginning.

    Poor collaboration between departments. There is no project management or development process to speak of. Mid-levels (in my department) have trouble setting priorities and assigning ownership.

    Birch had to retain a fair number of Cbeyond's employees when they acquired that company, but Cbeyond was an exception. When they buy a smaller company, Birch retains very few of that company's employees past the first few weeks following the merger. Most folks are laid off.

    IT may be good at handling CRM platform migration, but they had a lot of trouble migrating my email and getting me access to databases and folders that I need to do my job.

    Bottom Line - Birch is alright to work for if you need the job. Go elsewhere if you have other options.

    Advice to ManagementAdvice

    Encourage collaboration between departments.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  3. 3 people found this helpful

    Bad experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Birch Communications full-time (less than a year)

    Pros

    All employees seemed to be very nice and took their time with the customers.

    Cons

    Upper management did not take time to listen to their employees. Lack of communication across departments and really only cared about the bottom dollar.

    Doesn't Recommend
    No opinion of CEO
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  5. Disappointing service installations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in Taft Southwest, TX
    Current Employee - Sales in Taft Southwest, TX

    I have been working at Birch Communications full-time (less than a year)

    Pros

    Good Pay. Good benefits. Good people in support and training.

    Cons

    Poor service installations. Little concern for customer outages. Some of top management people do not care or communicate well.

    Advice to ManagementAdvice

    None. It would fall on deaf ears anyway.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6. 2 people found this helpful

    Overworked and underpaid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service in Macon, GA
    Former Employee - Customer Service in Macon, GA

    I worked at Birch Communications full-time (more than a year)

    Pros

    My original manager was knowledgeable and dedicated to my success.

    Cons

    The rules changed seemingly every 3 weeks. Management was not supportive.

    Advice to ManagementAdvice

    Please make sure managers are knowledgeable and fair to all team members.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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