Black Box

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Black Box Reviews

Updated Jul 18, 2014

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All Employees Current Employees Only

2.3 52 reviews

9% Approve of the CEO

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Michael McAndrew

(11 ratings)

29% of employees recommend this company to a friend

Review Highlights

Pros
  • The Box continues to let go the good people, so we pick them up when they become available (in 4 reviews)

  • Great benefits and just get it all in writing (in 3 reviews)


Cons
  • Low pay, no raises, no direction from upper management, they stand in their own way of being successful (in 6 reviews)

  • No raises, Don't know who is running the office from one day to the next (in 6 reviews)

More Highlights
17 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Black Box = Black Hole

    Anonymous Employee (Current Employee)

    ProsIt's a pay check, nothing more.

    ConsLow pay, no raises, no direction from upper management, they stand in their own way of being successful. Their business model inhibits them from being successful, not promotes it. Their focus has become following policies and procedures, not customer service and making a profit. They are a bloated organization where the support staff is more important than the actual field personnel that generate revenue. Stay away from this company, far far away.

    Advice to Senior ManagementResign and find some other company to run into the ground.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Disapproves of CEO

     

    Not a happy place to work.

    Accounting Manager (Current Employee) Amityville, NY

    ProsI can't think about one.

    ConsThey don't know how to run the business, has no plan.

    Advice to Senior ManagementThe CEO keeps lying to employees.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Micromanaged and Brushed Off

    Anonymous (Current Employee)

    ProsDecent pay, good benefits, lots of good people

    ConsNo vision at the management level, a lot of empty promises, unethical dealings with VPs, upper management doesn't care at all about the employees

    Advice to Senior ManagementStop listening to the middle managers that completely lack vision and listen to the people in the field who actually WORK in the markets they're in vs the managers who haven't been in the trenches in 2 decades.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    9 years of terrible

    Customer Service - Support (Former Employee) Blue Bell, PA

    ProsI actually liked working with the majority of the people there. Gained many long lasting customer relationships and some friendships as well.

    Cons10% pay cut - 2 lay offs- then cut hrs. Because their #s weren't met. Was underpaid to begin with. Try laying off the union workers in the office that belong on the street working. Or how about upper management who I could do circles around. Not one person in that building could do my job as well as I could. 9 long years at the same desk with no where to go!

    Advice to Senior ManagementStop having drunks make decisions - wake up!

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Worst project management ever!

    Technician/Project Manager (Former Employee) Winston-Salem, NC

    ProsIf you are in desperate need of work and have no other options and don't mind low pay and working for horrible project managers with absolutely no morals, then Black Box Winston-Salem is the place for you!

    ConsThere is absolutely no one in the office that knows how to manage a project properly. Customers are fleeing because of the total incompetence of the office. They have just lost two of their biggest local customers.

    Advice to Senior ManagementFire the entire office staff and hire people who actually know how to manage projects. Most importantly, stop promoting lazy, incompetent, morons from the field and making them "project managers" just because they are easily manipulated and willing to weasel and backstab their way to the front office. The Winston-Salem office is a pathetic joke, which is why they continue to lose customers, as well as their best technicians.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    It has only gotten worse

    Sales Manager (Current Employee) Charlotte, NC

    ProsThe Box continues to let go the good people, so we pick them up when they become available.

    ConsThe Box will retain all of the lazy, incompetent people. The reason? Because they cannot function in the real world and can be manipulated, like puppets, to make that all important BOTTOM LINE, look good.

    Advice to Senior ManagementThe sad part here, I have read through the recent posts, and, the pattern has remained the same. There is no upper management at Black Box. The management resides in Murfreesboro, sucking the company dry without a care in the world. If the shareholders only knew how poorly run this company is, they would dump the worthless stock and re invest it elsewhere.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
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    • Disapproves of CEO

     

    Spiraling into a Black Hole

    Tech Support (Former Employee) Lawrence, PA

    ProsInteresting products and good experience

    ConsThis is a layoff-happy company. No matter how hard you try, you will never get promoted unless you are in tight with the boss or know someone. You can have a degree, certifications or PHD yet a schmo off the street with no credentials will get promoted before you. Be prepared to get a stupid email every day to "pick it up" or you will not get a measly bonus and may be on the list to lose your job.

    Advice to Senior ManagementPeople are not pawns in a chess game, quit laying people off to meet your numbers and start paying the average Joe that make the company run instead of promoting a wonder-boy who is driving moral and the company straight into the ground.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    worst company in the world

    Team Leader (Former Employee) Blue Bell, PA

    Prosno pros at this company

    Consthey work you hours and don't pay you for them and if you bring it up they get rid of you

    Advice to Senior Managementstop drinking

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

    1 person found this helpful  

    Bad from the start, and worse as it went

    Project Manasger (Former Employee) Charlotte, NC

    ProsA great regional Manager, Great employees to work with

    ConsNo raises, They work salary employees extreem hours. Good ole boy network. no advancments. just alot of empty promises. Customer Service is not important, only the " Bottom Line" You can be replaced is often said. Too many hands in the pot at once with national customers. everyone wants to rule the kingdom. I could go on, but I think you get the point.

    Advice to Senior ManagementMurfreesboro, this is to your office - Hire qualified people to manage this company. Your friends have no clue. Customer service is the key to making money. The "bottom line will be ok if you take care of your customers. Treat your employees like humans, not the lowlife you think they are.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Negative from all aspects of productivity to encouragement.

    Account Manager (Former Employee) Murfreesboro, TN

    ProsGreat benefits and just get it all in writing....

    ConsNone of it was a good experience as they say one thing and do another and people are basic numbers there. Structure of the organization is lacking as each office is seperate and compete for the same business.

    Advice to Senior ManagementStart treating others as you want to be treated. Honesty goes a long way in this world.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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