Black Box Reviews

Updated September 12, 2014
Updated September 12, 2014
57 Reviews
2.5
57 Reviews
Rating Trends

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Michael McAndrew
12 Ratings

Review Highlights

Pros
  • The Box continues to let go the good people, so we pick them up when they become available (in 4 reviews)

  • Great benefits and just get it all in writing (in 3 reviews)


Cons
  • Low pay, no raises, no direction from upper management, they stand in their own way of being successful (in 6 reviews)

  • No raises, Don't know who is running the office from one day to the next (in 6 reviews)

More Highlights

15 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Lot's of hard work no raises.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Administrative Assistant II/Dispatcher  in  Chandler, AZ
    Former Employee - Administrative Assistant II/Dispatcher in Chandler, AZ

    I worked at Black Box full-time for more than 5 years

    Pros

    The health insurance was good once you met the high deductible. In 6 years I grew quite a bit considering I did not know anything about the job. I went in through a temp service and they had not prepared me at all. The company valued the people

    Cons

    Over time the company began to devalue the employees and treat some employees better than other. Then started to micro-manage.

    Advice to ManagementAdvice

    Do not micro-manage and treat all your employees the same.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Unethical, poorly managed company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Black Box full-time

    Pros

    competitive salary and free lunch available

    Cons

    Poor management, no room for advancement, terrible 401k plan (0.25% match), and company is handling a potential product recall in a completely unethical way. Black Box has known about faulty wall mount cabinets for months, and despite repeated catastrophic failures in the field, refuses to release a statement to customers and distributors about the issue.

    Advice to ManagementAdvice

    Start thinking ethically, and not about your quarterly numbers (which suck anyway)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Too Cheap! Low Salaries. Bad moral!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technician  in  Amityville, NY
    Current Employee - Technician in Amityville, NY

    I have been working at Black Box full-time for more than 5 years

    Pros

    Lots of technologies and opportunities but low pay! We work hard and the company remains profitable. Still some good people left at the company.

    Cons

    Although the company remains profitable we are continually put off when it comes to raises. No salary increase in years! This applies to most employees. Very bad moral.
    Recently brought in another company to join this office. Has made it really terrible. Very UN-ethical group mostly because of the leadership. Has made going to work very difficult. Too many good people have left the company and many more will leave soon!

    Advice to ManagementAdvice

    Learn to manage! Take a class!!! You don't know what you're doing.
    First get rid of the leaders with the new addition, that would be a great start.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Full of hope in the beginning, total despair and regret in the end.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager/Sales  in  Winston-Salem, NC
    Former Employee - Account Manager/Sales in Winston-Salem, NC

    I worked at Black Box full-time for more than 8 years

    Pros

    Decent pay and benefits. Decent product and support. Wide array of technologies, large domestic footprint. Very good technical support on the Hotline call in service.

    Cons

    You need to accept you are only a number, there is no personal identity. They believe it is ALL ABOUT THE BOTTOM LINE. The truth is that People, are the ones who create the bottom line. The term micro managed is an understatement. There were more UN kept promises than there are minutes in a year. The regional/local management were in so far over their heads, they had to lay on their backs to see daylight.

    Advice to ManagementAdvice

    You need to stop hiring the good old boy's from Murfreesboro TN to run the company and hie a professional from outside that has not been brainwashed or has any ties to the current regime. Your board of directors need to acknowledge this fact, and put the management staff in the corporate facility where they belong.

    Doesn't Recommend
    Negative Outlook
  6.  

    Uninspiring Management Model

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Black Box full-time

    Pros

    It's a job. There are some great people to work with. Unfortunately they don't outnumber those who are not. Peers claim the benefits are great. My experience, I don't think so. It's a large company so it's easy to be lost if you're someone who abhors notice or spotlight. If you are easily satisfied or like to drift by in the anonymity of a large corporation this is the job for you.

    Cons

    Stagnant pay. Bonus... not anymore. Training, that's gone too. Performance completely unrecognized. Management responsibility is thrust on the employee as if it's a privilege to do their work. Expectation is that you're on call 24x7 and because you have no life you can go where they point at a moments notice. If you as an employee don't have enough resources or time to complete your work well that must be a fault of the employee not management.

    Advice to ManagementAdvice

    Take responsibility for your job and role. "At least you have a job" is not an excuse anymore for lack of pay raises or bonus. Genuine concern for employee and career would be refreshing.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Went downhill when our company was bought by Black Box

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Field Service Technician  in  Columbia, SC
    Former Employee - Field Service Technician in Columbia, SC

    I worked at Black Box

    Pros

    Enjoyed the work once I was at a customer site. Very little overnight travel. Great co-workers.

    Cons

    Poor equipment to work with. Counting inventory of outdated equipment that should have been thrown in the dumpster. Management more concerned about the bottom line rather than the customers satisfaction. No pay raises. Took away the annual Christmas Bonus!!

    Advice to ManagementAdvice

    Don't publicize all the pay raises and bonuses the upper management get when the workers get nothing.

    Doesn't Recommend
    Disapproves of CEO
  8. 2 people found this helpful  

    If management were the quality of the products this would be awesome

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Outbound CS&S  in  Pittsburgh, PA
    Current Employee - Outbound CS&S in Pittsburgh, PA

    I have been working at Black Box

    Pros

    Quality of the products is great. I sleep at night knowing my customers got quality products that will perform. It is incredibly rare that a product fails the customer.

    Cons

    Its hard to describe how mismanaged they are. Year after year. The top management has no idea how to fix it either.

    Advice to ManagementAdvice

    Keep promoting people to the top that have no background in sales or corporate management and see where we go. At the current rate HQ will become a distribution center to the integrators and the Name of Black Box will be left in the history books as a great product.

    Doesn't Recommend
    Disapproves of CEO
  9.  

    Project Lead

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Material  in  San Juan, PR
    Current Employee - Material in San Juan, PR

    I have been working at Black Box

    Pros

    To obtain professional Experience in Projects. As an IT, Telecommunication Company, Black Box is an excellent feedback for my curriculum.

    Cons

    Black Box is a contractor of many Company, most of them are Global Contracts. In most of the position we are expose to international professionals and the ultimate technology.

    Advice to ManagementAdvice

    This company an its leaders are highly professionals. Their Global approach to Companies as a Contractor is to subcontract companies in terms of cost effectiveness. This is kind of messy because theirs to many people to respond.

    Doesn't Recommend
    No opinion of CEO
  10. 1 person found this helpful  

    Profit Driven at the expense of the Customer and Employee.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Manager  in  Redwood City, CA
    Former Employee - Manager in Redwood City, CA

    I worked at Black Box

    Pros

    You have a job, not a career.

    Cons

    Employee's are expected to work constantly and to be on-call 7/24.
    No Home life, your work is your life.
    Management does not back up Managers.

    Doesn't Recommend
  11.  

    If you want military style management, this is the place to work!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Black Box full-time for more than a year

    Pros

    Can't think of any pros here sorry.

    Cons

    The management will pump up their division as part of the huge mothership, when in fact they stay as far from the main company as possible, which limits the ability to actually do your work. Oh and they keep laying people off, then go on a hiring spree.

    Advice to ManagementAdvice

    Please treat your employees as people, not as part of a military organization.

    Doesn't Recommend
    Negative Outlook

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