Black Box

  www.blackbox.com
  www.blackbox.com

Black Box Reviews

62 Reviews
2.4
62 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Michael McAndrew
14 Ratings

Review Highlights

Pros
  • The Box continues to let go the good people, so we pick them up when they become available (in 4 reviews)

  • Great benefits and just get it all in writing (in 3 reviews)


Cons
  • Low pay, no raises, no direction from upper management, they stand in their own way of being successful (in 6 reviews)

  • No raises, Don't know who is running the office from one day to the next (in 6 reviews)

More Highlights

13 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Pretty standard place.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing
    Current Employee - Marketing

    I have been working at Black Box full-time

    Pros

    Coworkers were great. Smart, fun. They give you free lunch there! But it's misguided. YOu have to walk uphill, outside, to get to the cafeteria, which is bizarre. And then you only have a half hour to eat. it feels like school. It's all an attempt to keep you onsite and working.

    Cons

    Salary not competitive. Traditional, old-school culture. Not progressive. Hierarchy and politics.

    Advice to ManagementAdvice

    Be more progressive in your culture, your expectations. This is 2014.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    PM

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Solutions Architect in Phoenix, AZ
    Former Employee - Solutions Architect in Phoenix, AZ

    I worked at Black Box as a contractor (more than an year)

    Pros

    Pay is decent once jobs come in

    Cons

    Limited Techs, had to hire temps to fill in.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    okay

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Black Box

    Pros

    competitive environment with a large foot print

    Cons

    every branch is run differently so leadership varies

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 3 people found this helpful  

    I am one of the last ones remaining in a false position... do not apply here!

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Representative in Lawrence, PA
    Former Employee - Inside Sales Representative in Lawrence, PA

    I worked at Black Box full-time (less than an year)

    Pros

    3 starts for the people only. Work/life balance is actually awesome.

    Cons

    Do we really need 1 manager per 3 people. A generous job offer really is misleading. There isn't a chance to move up in the company and everyone working there is either waiting for retirement or actively looking for a job because they were misled too. They lay off to make numbers look good. It's a real shame as there is a lot of potential for this to be a great company...

    Advice to ManagementAdvice

    You will not keep anyone around at this rate. 8 people quitting for same position in 8 months indicates there is is a problem!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    BBNS (Norstan) Lots of good, plenty of bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Voice Services Senior Field Technician
    Current Employee - Voice Services Senior Field Technician

    I have been working at Black Box full-time (more than 8 years)

    Pros

    Wonderful tech support engineers, decent health care, long term insurance, vacation, great coworkers, home office, great customers, plenty of travel, fair branch manager. Actually, I love my job, it is interesting and very satisfying.

    Cons

    No raise in 7 years, make 20% less than 10 years ago. Poor 401K match. Old outdated employee laptops.

    Complete lack of training on new products or software releases. BBNS unintegrated entities competing against us for opportunities, but our labor rates not even remotely competitive with other independent or BBNS entities. No local or statewide advertising of our branch, although unintegrated BBNS advertise.

    Lousy car allowance with Runzheimer, I'm actually subsidizing my work travel. Unable to carry over any vacation.

    Advice to ManagementAdvice

    Invest in training! Salary increases. Integrate all BBNS entities. Unrealistic sales goal growth in this economy unless rates become more competitive.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Getting Better than it was with previous boss

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Black Box

    Pros

    Getting better with new management

    Cons

    poor sales are starting to hit balance sheet hard.

  8.  

    High pressure job from upper management.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Black Box

    Pros

    Great benefits, compensation and team spirit.

    Cons

    Under constant pressure to "make your numbers".

    Advice to ManagementAdvice

    Listen better to the employees.

  9. 2 people found this helpful  

    Finance located in Minnetonka MN

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Minnetonka, MN
    Current Employee - Anonymous Employee in Minnetonka, MN

    I have been working at Black Box

    Pros

    Fleible work hours, well organized processes

    Cons

    No advancement opportunites, no pay increases in five years.

    Advice to ManagementAdvice

    Mangement is very good. The only problem is the lack of advancment opportunities and pay increases.

    No opinion of CEO
  10.  

    Black Box - Yeah!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Redwood City, CA
    Former Employee - Anonymous Employee in Redwood City, CA

    I worked at Black Box

    Pros

    Competitive environment, fair management, and having the ability to keep up with the competition leads to a good place to work. Opportunities for advancement may increase once the economy rebounds and more companies increase CAPEX and OPEX for IT and Telephony equipment.

    Cons

    In the current landscape, there may not be too many opportunities to advance your career because of the business space that Black Box is in...the Telecom/IT industry has taken a big hit, but it is now starting to come around.

    Advice to ManagementAdvice

    You must keep in mind that this company is built around great people and that the mission to reduce cost is not always realized by cutting head count. It may be the easiest and quickest way, but not the best way...

    Recommends
    No opinion of CEO
  11.  

    Mixed Experience at Black Box Network Services, San Jose

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in San Jose, CA
    Former Employee - Anonymous Employee in San Jose, CA

    I worked at Black Box

    Pros

    Support for professional development. Cooperative branch offices that enable nationwide and international customer support. Financial capability to fund any profitable project.

    Cons

    For all of the talk about collaboration and resources available from Regional and HQ, requests for help often go unanswered. No one has seen a raise in five years. A recent pro-union vote has institutionalised a long standing breakdown between installers/technicians and management.

    Advice to ManagementAdvice

    We had a good long run, most of which was great fun. I wish you all the best in these difficult times.

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