Blackbaud Reviews

Updated April 21, 2015
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Michael Gianoni
4 Ratings

33 Employee Reviews

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  1. Senior Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Charleston, SC
    Former Employee - Anonymous Employee in Charleston, SC

    I worked at Blackbaud full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Other employees were great and made the time there enjoyable. The culture is respectable because it services nonprofits, but the products really perform poorly overall.

    Cons

    Executives were absolutely clueless about who was doing the work and who was pretending to work. The wrong people were being promoted and protected. The SVP's and C-level exec, in some cases are the worst people on the planet and for the most part the company doesn't know what it's doing. The new CEO couldn't create a new product that works to save his life and his understanding of what makes a brand or of who to put in place to lead marketing is that of a first grader. He has allowed the worst decision of the past 10 years to be made in regard to product develop with NXT, personnel, and marketing.

    Advice to Management

    Go out and hire back everyone who has either walked out the door or who you let walk out the door or let go, get rid of the people you have in director positions or above, get rid of all the remote managers, bring key positions into Charleston and get a REAL CMO not that want to be Catherine LaCour.

  2. Terrible training process

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Support Analyst in Bedford, NH
    Former Employee - Customer Support Analyst in Bedford, NH

    I worked at Blackbaud full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The people there are nice enough and the pay is decent. They seem to be excited about the future of the company and the mission of the company is pretty cool.

    Cons

    From the first day of training, the other trainees were so inept it wasn't funny. They must have worked to get the least computer savvy people for a tech support position. The overall mindset was negative, and I was consistently reminded of how much the late shift sucks and how excited the other coworkers were to have someone to take the crappy shift.

    Almost everything we used during the training was broken, and the day went at a sluggish pace. Opportunities for advancement are few and far between, and the policies for advancement within the company are very rigid and arbitrary. HR didn't seem to care about my complaints and would have rather fired me than try to work with me or listen to me.

    Advice to Management

    Focus less on generic and laughable simulations during the interview and make sure that your new employees can actually use a computer. Managers should not be so pessimistic and should treat employees as assets.

  3. Helpful (4)

    Great In Concept...Not So Much In Reality!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Engagement Manager
    Current Employee - Engagement Manager

    I have been working at Blackbaud

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Dedicated Individual Contributors
    Ability to work for some great non-profits whose missions are noble and worthy

    Cons

    Mgt focus is all about the bottom line $ and employees are a means to an end
    You are assessed on your ability to not upset certain mgt and can go from asset to a liability in a heartbeat

    Advice to Management

    I would not waste my time giving advice to those who think they know everything and don't want to be confused with the facts.

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  5. Helpful (6)

    The Professional Services department is doomed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Technical Consultant in Charleston, SC
    Current Employee - Senior Technical Consultant in Charleston, SC

    I have been working at Blackbaud

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    There are some really brilliant people here and this is a great company if you want to keep your head down and just coast.

    Cons

    Management has no idea what's going on on the ground and are completely oblivious as to what needs to be done. The pay is pretty low for the market, and the work/life balance has gone from great to terrible. With the constant lay-offs and management's ability to never get anything done the Professional Services department here is sinking fast. It's best to abandon ship and get out now.

    Advice to Management

    I have given my advice over the years and no one seems like they care enough to actually help fix the problem. You just keep bringing in managers/directors from outside of the company and think that they will fix everything. You have lost a ton of good people lately and you still don't get it. What we need to lose are our current VPs and directors.

  6. Helpful (1)

    Wool Pulled Over My Eyes

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Blackbaud

    Pros

    Nice people to your face and that's about it

    Cons

    Compensation
    Management
    and every other aspect internally

  7. Helpful (5)

    Blackbaud has honestly been the biggest disappointment of my life.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Consultant in Charleston, SC
    Former Employee - Senior Consultant in Charleston, SC

    I worked at Blackbaud full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The best part about working for Blackbaud was the potential for networking with incredible clients. I knew quite a few consultants who ended up getting offered full time positions at their dream jobs. This was by far the best reason to work here.

    Cons

    Nothing innovative has happened at Blackbaud in close to 20 years. The company's business model is: "If it's broken, find a company that does it right, buy them and then call it our own." This type of mentality has led to numerous layoffs and outsourcing over the years. THIS IS NOT OK. I knew people who worked at Blackbaud for 10-15 years who were thrown to the curb because of product overlap or because it was $5 per hour cheaper to outsource to a foreign firm.

    Buyer beware! Blackbaud will nickle and dime customers and employees into the grave. If I could do it all over again, I would not have wasted my time here.

    Advice to Management

    Blackbaud has completely lost its way and I wish Anthony Bakker could come in and clean house.
    Great people are the backbone of this company and the way you treat them is appalling. You should be ashamed of yourselves! But of course you are laughing all the way to the bank eh?

  8. Helpful (6)

    Wish Management Had a Clue.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Charleston, SC
    Current Employee - Anonymous Employee in Charleston, SC

    I have been working at Blackbaud full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Well, checks don't bounce. There is free coffee.

    Cons

    You name it. It's there. Antiquated code stack across the board.
    Senior management in battle with itself.
    Middle management is in CYA mode.
    All employees suffer.
    If I could submit a negative star value, I would.
    This is a serious matter.The overall plan is to say there is a plan. However, in truth, is to glean budget, achieve little, request more budget.

    Advice to Management

    Sell.

  9. Helpful (11)

    An OK Company Mired by Terrible Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Resource Manager in Austin, TX
    Former Employee - Resource Manager in Austin, TX

    I worked at Blackbaud full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Some very intelligent, friendly people work here. People in the Austin office in particular are wonderful. Benefits are okay - not great, but not bad either. Ability to get additional time off for volunteer work is a bonus.

    Cons

    Probably the worst management I have ever encountered, from senior executives right down the chain. A culture of blame first, ask questions later prevails. You know it's a bad sign when middle managers start fleeing the company in droves. A general sense of malaise and apathy permeates the company, and morale is horrible. I would advise anyone who is even considering working for this company to look elsewhere. If you are working for Blackbaud, know that it gets better when you leave.

    Advice to Management

    "Leadership" should not be defined as "do what I say, not what I do." Cursing employees and using intimidation is unacceptable. Stop re-organizing every 3 months. Stop blaming PMs for Management decisions. Stop giving out freebies to your customers and then fire people when quarterly revenue numbers don't hit targets. In sum, fire yourselves. Bring in fresh blood and start actually listening to your employees. Stop the brain drain.

  10. Helpful (4)

    Run far and run fast from this place!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Support Analyst in Charleston, SC
    Current Employee - Customer Support Analyst in Charleston, SC

    I have been working at Blackbaud full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Great co-works, some of the best and fun people I have ever met, nice building with gym and locker rooms, cafeteria and breakrooms with free coffee and plenty of refrigerators for food. Lots of social events that Blackbaud hosts for employees to get together.

    Cons

    Used to be able to drink on Fridays but due to insurance reasons that is probited now.
    Very bad, ineffective, weak immediate team managers. No leadership skills or backbone. So afraid of upper managment and customers that they will not take a stand a stand and backup their employees on anything, cases, new ideas, areas for improvement or assisting with progressions and career advancement.
    LIttle if any documentation on internal processes like progressions, or working cases or issues, you are left to figure a lot out on your own.
    LIttle training when you first start, you are left on your own.
    Unrealistic goals that you have to meet for progressions to another level on your team like project time, expensive certifications, continued education. Management does not explain to you how to advance in your own team or others, you are left to networking to figure this out. Team managers do not encourage people to advance, they try to keep them on their current team.
    There is an 18 month time comittment when you get hired as a new employee to Blackbaud support, which means you cannot advance to another team until the end of that time. This is not written in your employment offer letter, this is told to you verbally after you start, which is very deceiving.
    High work load, low pay, no recognition, only for negative things.

    Advice to Management

    Really listen to what employees are saying, not just pay lip service. Actually follow through and do what the employees want, and give them what they need: money, advancement, progression, strong managers, and recognition.

  11. Helpful (4)

    Run As Fast As You Can In The Opposite Direction!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Support Analyst in Charleston, SC
    Former Employee - Customer Support Analyst in Charleston, SC

    I worked at Blackbaud full-time (More than a year)

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    There are no pros to Blackbaud, oh, excuse me "blackbaud". See how edgy and nouveau chic they are? They didn't capitalize their name. I know, right??

    Cons

    Software relegated to the 1990's. Their flagship software, The Raiser's Edge, is so full of bugs it's almost like the building (including the cafeteria) and its roach problems. There is minimal effort to test anything new with The Raiser's Edge. Office 2010 completely took "blackbaud" by surprise. They had NO IDEA it wasn't compatible with their software, and it only became partially compatible in 2012!!!! They had NO IDEA because they didn't bother to test it in beta. They are coasting along because, really, they don't have to improve their software. Who else will so-call nonprofits turn to? They're buying up all the competition. The last update I had the pleasure of living through was rolled out to much fanfare, and a patch had to be created the same freakin' day. This may or may not be related to the fact they let their employees drink alcohol on the job...it used to be every other Friday, but maybe it's just every day now?

    Oh, and the managers are a joke. The bimbow I had didn't even know how to use The Raiser's Edge, yet she was chosen to be my supervisor? And she had the personality of cobra snake...just like most of the other ones. You could get a good review if you sucked up and went out to the bars (sensing a theme yet?) in Charleston with the managers. They love to choose brown nosers to move up. If that's your gig, then you'll fit right in. Otherwise, stay away.

    Advice to Management

    I can't wait to see your company go belly up.

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