Blackbaud Reviews

Updated September 8, 2014
Updated September 8, 2014
234 Reviews
3.3
234 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Michael Gianoni
30 Ratings

Review Highlights

Pros
  • Helping non-profits as a side effect of making money for senior execs (in 40 reviews)

  • Good work/life balance and the ability to do meaningful work (in 14 reviews)


Cons
  • Middle management frequently sees their employees as machinery that affect/represent a number of some kind (in 9 reviews)

  • The salaries are not comparable to other software companies (in 9 reviews)

More Highlights

25 Employee Reviews Back to all reviews

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  1. 7 people found this helpful  

    An OK Company Mired by Terrible Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Resource Manager  in  Austin, TX
    Former Employee - Resource Manager in Austin, TX

    I worked at Blackbaud full-time for less than a year

    Pros

    Some very intelligent, friendly people work here. People in the Austin office in particular are wonderful. Benefits are okay - not great, but not bad either. Ability to get additional time off for volunteer work is a bonus.

    Cons

    Probably the worst management I have ever encountered, from senior executives right down the chain. A culture of blame first, ask questions later prevails. You know it's a bad sign when middle managers start fleeing the company in droves. A general sense of malaise and apathy permeates the company, and morale is horrible. I would advise anyone who is even considering working for this company to look elsewhere. If you are working for Blackbaud, know that it gets better when you leave.

    Advice to ManagementAdvice

    "Leadership" should not be defined as "do what I say, not what I do." Cursing employees and using intimidation is unacceptable. Stop re-organizing every 3 months. Stop blaming PMs for Management decisions. Stop giving out freebies to your customers and then fire people when quarterly revenue numbers don't hit targets. In sum, fire yourselves. Bring in fresh blood and start actually listening to your employees. Stop the brain drain.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Run far and run fast from this place!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Support Analyst  in  Charleston, SC
    Current Employee - Customer Support Analyst in Charleston, SC

    I have been working at Blackbaud full-time for more than a year

    Pros

    Great co-works, some of the best and fun people I have ever met, nice building with gym and locker rooms, cafeteria and breakrooms with free coffee and plenty of refrigerators for food. Lots of social events that Blackbaud hosts for employees to get together.

    Cons

    Used to be able to drink on Fridays but due to insurance reasons that is probited now.
    Very bad, ineffective, weak immediate team managers. No leadership skills or backbone. So afraid of upper managment and customers that they will not take a stand a stand and backup their employees on anything, cases, new ideas, areas for improvement or assisting with progressions and career advancement.
    LIttle if any documentation on internal processes like progressions, or working cases or issues, you are left to figure a lot out on your own.
    LIttle training when you first start, you are left on your own.
    Unrealistic goals that you have to meet for progressions to another level on your team like project time, expensive certifications, continued education. Management does not explain to you how to advance in your own team or others, you are left to networking to figure this out. Team managers do not encourage people to advance, they try to keep them on their current team.
    There is an 18 month time comittment when you get hired as a new employee to Blackbaud support, which means you cannot advance to another team until the end of that time. This is not written in your employment offer letter, this is told to you verbally after you start, which is very deceiving.
    High work load, low pay, no recognition, only for negative things.

    Advice to ManagementAdvice

    Really listen to what employees are saying, not just pay lip service. Actually follow through and do what the employees want, and give them what they need: money, advancement, progression, strong managers, and recognition.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3. 2 people found this helpful  

    Run As Fast As You Can In The Opposite Direction!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Support Analyst  in  Charleston, SC
    Former Employee - Customer Support Analyst in Charleston, SC

    I worked at Blackbaud full-time for more than a year

    Pros

    There are no pros to Blackbaud, oh, excuse me "blackbaud". See how edgy and nouveau chic they are? They didn't capitalize their name. I know, right??

    Cons

    Software relegated to the 1990's. Their flagship software, The Raiser's Edge, is so full of bugs it's almost like the building (including the cafeteria) and its roach problems. There is minimal effort to test anything new with The Raiser's Edge. Office 2010 completely took "blackbaud" by surprise. They had NO IDEA it wasn't compatible with their software, and it only became partially compatible in 2012!!!! They had NO IDEA because they didn't bother to test it in beta. They are coasting along because, really, they don't have to improve their software. Who else will so-call nonprofits turn to? They're buying up all the competition. The last update I had the pleasure of living through was rolled out to much fanfare, and a patch had to be created the same freakin' day. This may or may not be related to the fact they let their employees drink alcohol on the job...it used to be every other Friday, but maybe it's just every day now?

    Oh, and the managers are a joke. The bimbow I had didn't even know how to use The Raiser's Edge, yet she was chosen to be my supervisor? And she had the personality of cobra snake...just like most of the other ones. You could get a good review if you sucked up and went out to the bars (sensing a theme yet?) in Charleston with the managers. They love to choose brown nosers to move up. If that's your gig, then you'll fit right in. Otherwise, stay away.

    Advice to ManagementAdvice

    I can't wait to see your company go belly up.

    Doesn't Recommend
    No opinion of CEO
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  5. 2 people found this helpful  

    Quickly going downhill

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Charleston, SC
    Current Employee - Anonymous Employee in Charleston, SC

    I have been working at Blackbaud full-time for more than 3 years

    Pros

    The people I worked with were great people.

    Cons

    Management will consistently ask the engineers for advice on how to proceed in a project, then disregard that advice and go their own way. In addition, changes are often pushed to production systems without testing.

    Advice to ManagementAdvice

    Create test environments, spur and encourage innovation, and USE the advice of the engineers. They know more about these technologies than you.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 3 people found this helpful  

    Former employee. Honest opinion.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Support Analyst  in  Austin, TX
    Current Employee - Customer Support Analyst in Austin, TX

    I have been working at Blackbaud full-time for more than a year

    Pros

    There were ( and a few left) of some really nice people there. I had many coworkers that I really enjoyed working with that are now my friends.

    Cons

    Bully mentality masked as leadership. It was not uncommon for management to belittle you or call employees names that derogatory to control them and the team. I have seen first hand the common expectation to work 7 days a week. To put in 80 hours a week with no over time compensation. I would say I was highly disappointed when I saw the ugly under belly of this company when they claim to help non-profits and yet treated their employee's like they belonged in a puppy mill.

    Advice to ManagementAdvice

    Maybe you should stay at Blackbaud(for years) because if you left to go to another company your former employee's will repay the favor (treatment) that you had bestowed upon us.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 6 people found this helpful  

    Want a new manager every 2 months? Want feckless, clueless leadership? Join Blackbaud.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  Charleston, SC
    Current Employee - Manager in Charleston, SC

    I have been working at Blackbaud full-time for less than a year

    Pros

    If you want constant change, it's great. Many of the people are wonderful, caring individuals, and you will make friends.

    Cons

    Leadership instills a blame culture and will not accept that they have made terrible decisions - many good employees have left in frustration. Benefits are very mediocre and bonuses are decided on a whim, with constantly shifting targets. Some managers are incredibly mean-spirited - to the point of abusive language and intimidation - and excuse their behavior as "leadership."

    Advice to ManagementAdvice

    Fire yourselves.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Throw you out to the shark on first day

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Enterprise Solution Specialist I  in  Austin, TX
    Former Employee - Enterprise Solution Specialist I in Austin, TX

    I worked at Blackbaud full-time for less than a year

    Pros

    The benefits seemed like they were decent and the location was great (The Domain)

    Cons

    The first half of my first day went great, but then after that all went to hell. My "training buddy" advised me to go setup my computer, and that was fine. Then I found out that I was getting every technical problem you can have on a computer and I knew it was not on my end. I found out later that it was just the company and their IT department really needs to get there things together. Then I got overwhelmed because I was pretty much sitting there for hours twiddling my thumbs with no one coming over to help or train me. Eventually my trainer came over and asked if I needed help, and when I told him I was a little de-motivated because I did not know what I was supposed to be doing, he just shrugged my response off and went back to his desk. Then I went to the manager and said I do not know what I'm doing here, no one is helping me out and I feel overwhelmed. She said she would get on it, and the next thing I know I'm twiddling my thumbs for hours again. Eventually I just decided to let the time run out and that I was just having a bad day. The next day I told myself it would be a new day, but same thing happened. No one was willing to help me out so I just got up and left.

    Advice to ManagementAdvice

    Please have a more structured training program in place for new employees or else people are just going to leave by getting overwhelmed. You cannot expect someone to know everything on their first days of being there.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 6 people found this helpful  

    Do not believe the positive reviews.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Blackbaud full-time for more than 8 years

    Pros

    What employees are left from the company I work for that was acquired by Blackbaud are some of the greatest people I've ever worked with. The ability to wear your casual t-shirts and jeans/shorts is the only thing that might keep me from going bonkers.

    Cons

    This company has some pretty amazing thoughts about their place in the world and how they treat their customers and employees. They hang propaganda all around the building about how we own the experience and how we are what makes them great. That's only half true. We do own experiences as if you are left to your own devices to make every customer happy, but if you fail, even after being coached to take chances to make customers happy, you are basically treated like you are a leper.
    The upper management tends to have no idea what the common employees want, who they are, or what makes them tick. They are also vindictive. If you go against them, or go outside the chain of command to get something done, you might as well go ahead and put your head on the chopping block yourself because they are already planning how to get rid of you.
    They are so concerned about how to bring in more money, but have no solid ideas how to do that. They hold incredibly boring all company meetings to tell us how we are going to make more money, but talk in riddles and metaphors and give us nothing more on how we are going to make that money. They also have no idea what their products are and why they were successful before being assimilated into the Blackbaud "family".
    What they do care a GREAT deal about is their own image as a company. They do everything they can to appear like a great citizen of the country while offering no raises for 3 of the past 4 years (blaming an economy they had no solid evidence would affect our industry), and dismantle the companies they purchase and put people in the unemployment lines. That's real great citizenship. Speaking of image, notice how all the positive reviews seem to all say the same thing? That would likely be because for every negative they receive on this site, they counter with five positives. I'm so certain they do that I would bet a billion dollars on it.
    Avoid this company unless you want to work until you can barely stand, always be blamed when things are not right, and have no desire to work your way out of an entry level position. Plus, they will slap you with a non-compete clause that will limit the entry level people from finding other jobs if they decide those things that went wrong warranted you being sent to the unemployment line.

    Advice to ManagementAdvice

    Treat your employees like the human beings they are doing what they can to make a living for themselves. Don't treat them like they are the gum stuck to the bottom of your shoes.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 5 people found this helpful  

    Big business work with sweat shop labor perks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Enterprise Solutions Consultant  in  Charleston, SC
    Former Employee - Enterprise Solutions Consultant in Charleston, SC

    I worked at Blackbaud full-time for more than 3 years

    Pros

    Some of the best people I've ever worked with. The type of people that made my time with BB tolerable.

    Cons

    Also some of the worst people I've ever worked with...coincidentally, these are the people that get promoted and end up in positions they are not qualified for. If you consider yourself a decently smart person and good employee, you can forget about ever getting promoted.

    80 hour work weeks are not uncommon, especially when you factor in travel time, which can no longer be done on company time--you travel on your own time and you do your admin work on your own time.

    Re-orgs every few months. Frequent new managers, which makes it hard to get promoted when every 3 months you have a new boss.

    Profit always trumps the 'mission'. Don't listen to what they tell you. Blackbaud is not out to help its customers, it's out to be a billion dollar a year company within 5 years. Often times, Blackbaud doesn't put the right people in front of a client to actually help. I've seen some slaughtered work done by people who had no business doing the job they were doing.

    The bonus plan equates to something they promise to make the pathetic salaries more palatable. However, don't expect to ever see one. Bonuses are usually hit and miss but BB salaries are an outright scam. They rely on factors that you the employee have absolutely no control over.

    The Convio Acquisition has been a nightmare. The culture that used to exist and, that is referenced in a lot of these reviews, went right out the door the day Convio came on board.

    All the good, long term, knowledgeable people are leaving in droves.

    Advice to ManagementAdvice

    Every action has an opposite and equal reaction. The reason so many good people are leaving is right in front of you.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11. 8 people found this helpful  

    Company has no direction since Convio acquisition

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Blackbaud full-time for more than a year

    Pros

    Interesting clients
    Decent benefits
    Company culture used to be positive; now is a witch hunt environment.
    Nice location (Charleston)

    Cons

    Convio acquisition has been a disaster that has ruined company culture.
    Recent layoffs cut too deep and company lost a lot of good talent.
    Remaining employees workload is overwhelming.
    Middle management is terrified of new senior management and looks to protect only themselves.
    Company will not address core issues: poor project scoping, no cohesive product strategy and failure to manage client expectations.
    Employees are expected to work 24/7-----churn and burn.

    Advice to ManagementAdvice

    Quit addressing the symptoms (forecasting) and start fixing the problems (realistic scoping, making project delivery more efficient and properly managing client expectations).

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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