Blackbaud Reviews

Updated July 26, 2015
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Michael Gianoni
8 Ratings

Pros
  • Company supports non profits which feels good to be a part of (in 49 reviews)

  • Good work/life balance and the ability to do meaningful work (in 17 reviews)

Cons
  • Middle management is in CYA mode (in 11 reviews)

  • Blackbaud creates a variety of internal tools that are similar to those that are listed in job descriptions for progressive software companies (in 10 reviews)

More Pros and Cons

38 Employee Reviews

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  1. Helpful (1)

    Horrible experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Blackbaud full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Not many pros to name because they are mostly basic things like getting a few vacation days which every full time job should already offer

    Cons

    Low pay, culture of secrecy and politics, old products, products and marketing teams seem to never work with sales and instead work in silos, customers are overall very dissatisfied with Blackbaud and are leaving in droves

    Advice to Management

    Raises, better products, get rid of products and marketing teams and start over


  2. Helpful (2)

    Technically inept

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Blackbaud

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Some people there are nice

    Cons

    * Disorganized * Technically inept * Culture of secrecy

    Advice to Management

    Listen to the experts you employ!


  3. Helpful (1)

    Good name on the resume, but don't expect to make a meaningful career out of it

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Corporate IT in Hanahan, SC
    Former Employee - Corporate IT in Hanahan, SC

    I worked at Blackbaud full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Overall company mission is one to be proud of and company name means something in the area.

    Cons

    ZERO work/life balance, compensation and bonus structure is under the market average and office politics will ensure you remain a good little worker bee and in your place. Hard work and initiative are not rewarded, but rather are taken advantage of with the always handy "not good enough; I want more."

    Advice to Management

    Conduct skip-level meetings with your employees, meaning leave the mid-level managers out of it and get the true feedback directly from the source rather than the edited and watered-down version you get from your managers. Address the fact that most of your employees are either stagnant in their career or move on to other companies, seeing Blackbaud as a "stepping stone" only. You'll find that if you paid more attention to what your employees are saying rather than their managers, you would have a much lower attrition rate and a much higher employee engagement.


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  5. Helpful (5)

    Black Heart

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Charleston, SC
    Former Employee - Director in Charleston, SC

    I worked at Blackbaud full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Employees are great. Everyone there works hard.

    Cons

    Management is exceptionally critical and heavy handed. Good and great employees are routinely shown the door based on politics and cost saving. Management is solely concerned with lining their own pockets. Charleston is a very small city with few amenities, The nickname "Black Heart" is well deserved.

    Advice to Management

    Fire yourself and replace with professionals.


  6. Helpful (12)

    Senior Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Charleston, SC
    Former Employee - Anonymous Employee in Charleston, SC

    I worked at Blackbaud full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Other employees were great and made the time there enjoyable. The culture is respectable because it services nonprofits, but the products really perform poorly overall.

    Cons

    Executives were absolutely clueless about who was doing the work and who was pretending to work. The wrong people were being promoted and protected. The SVP's and C-level exec, in some cases are the worst people on the planet and for the most part the company doesn't know what it's doing. The new CEO couldn't create a new product that works to save his life and his understanding of what makes a brand or of who to put in place to lead marketing is that of a first grader. He has allowed the worst decision of the past 10 years to be made in regard to product develop with NXT, personnel, and marketing.

    Advice to Management

    Go out and hire back everyone who has either walked out the door or who you let walk out the door or let go, get rid of the people you have in director positions or above, get rid of all the remote managers, bring key positions into Charleston and get a REAL CMO not that want to be Catherine LaCour.


  7. Helpful (6)

    Negative Culture

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Richardson, TX
    Current Employee - Anonymous Employee in Richardson, TX

    I have been working at Blackbaud full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I can't recommend anything about working here.

    Cons

    Most managers can't do the work their people do.The management staff makes decisions that place incredible burdens on staff. They trivialize the work of their employees, and then get all pissy when those employees quit and the managers themselves have to do the work in the crazy, fractured environment they've created. What a bunch of whiners. If you want to be blamed for organizational failures, go to work here. Layoff occurred in early 2015, company is not making money.


  8. Helpful (4)

    Terrible training process

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Support Analyst in Bedford, NH
    Former Employee - Customer Support Analyst in Bedford, NH

    I worked at Blackbaud full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The people there are nice enough and the pay is decent. They seem to be excited about the future of the company and the mission of the company is pretty cool.

    Cons

    From the first day of training, the other trainees were so inept it wasn't funny. They must have worked to get the least computer savvy people for a tech support position. The overall mindset was negative, and I was consistently reminded of how much the late shift sucks and how excited the other coworkers were to have someone to take the crappy shift. Almost everything we used during the training was broken, and the day went at a sluggish pace. Opportunities for advancement are few and far between, and the policies for advancement within the company are very rigid and arbitrary. HR didn't seem to care about my complaints and would have rather fired me than try to work with me or listen to me.

    Advice to Management

    Focus less on generic and laughable simulations during the interview and make sure that your new employees can actually use a computer. Managers should not be so pessimistic and should treat employees as assets.


  9. Helpful (8)

    Great In Concept...Not So Much In Reality!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engagement Manager
    Current Employee - Engagement Manager

    I have been working at Blackbaud

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Dedicated Individual Contributors Ability to work for some great non-profits whose missions are noble and worthy

    Cons

    Mgt focus is all about the bottom line $ and employees are a means to an end You are assessed on your ability to not upset certain mgt and can go from asset to a liability in a heartbeat

    Advice to Management

    I would not waste my time giving advice to those who think they know everything and don't want to be confused with the facts.


  10. Helpful (11)

    The Professional Services department is doomed

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Technical Consultant in Charleston, SC
    Current Employee - Senior Technical Consultant in Charleston, SC

    I have been working at Blackbaud

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    There are some really brilliant people here and this is a great company if you want to keep your head down and just coast.

    Cons

    Management has no idea what's going on on the ground and are completely oblivious as to what needs to be done. The pay is pretty low for the market, and the work/life balance has gone from great to terrible. With the constant lay-offs and management's ability to never get anything done the Professional Services department here is sinking fast. It's best to abandon ship and get out now.

    Advice to Management

    I have given my advice over the years and no one seems like they care enough to actually help fix the problem. You just keep bringing in managers/directors from outside of the company and think that they will fix everything. You have lost a ton of good people lately and you still don't get it. What we need to lose are our current VPs and directors.


  11. Helpful (4)

    Wool Pulled Over My Eyes

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Blackbaud

    Pros

    Nice people to your face and that's about it

    Cons

    Compensation Management and every other aspect internally



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