Blackbaud Reviews

Updated June 26, 2015
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Michael Gianoni
7 Ratings

Pros
  • Company supports non profits which feels good to be a part of (in 49 reviews)

  • Good work/life balance and the ability to do meaningful work (in 17 reviews)

Cons
  • Middle management is in CYA mode (in 11 reviews)

  • Blackbaud creates a variety of internal tools that are similar to those that are listed in job descriptions for progressive software companies (in 10 reviews)

More Pros and Cons

53 Employee Reviews

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  1. Helpful (1)

    Account Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Blackbaud full-time

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Good cause to work for

    Cons

    Salary/ Comp is WAY below industry average and therefore will never be able to keep top sales talent. You get what you pay for and turnover rate is very high at Blackbaud directly tied to this.

    Advice to Management

    Have less meaningless middle management expense and actually pay top talent to stay at Blackbaud.


  2. Helpful (1)

    Mangement loves to toy with compensation

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Consultant in Remote, OR
    Current Employee - Senior Consultant in Remote, OR

    I have been working at Blackbaud

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Left alone for the most part

    Cons

    Bonus policy is awful - now it can be up to eight months between payouts.

    Advice to Management

    Pay your people if you want them to work hard.


  3. Helpful (5)

    A vision for the future and no clue how to get there.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Manager in Austin, TX
    Current Employee - Product Manager in Austin, TX

    I have been working at Blackbaud full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Most co-workers are very friendly, good corporate vacation policy, location in Austin Domain, engineers with a passion to do more. The staff believes in the missions of the customers. Recruiting staff is amazing.

    Cons

    Poor mid-level product management leadership. Too many VPs for such a small company. poor planning process. business units compete against each other for attention for product team with vastly different demands and no common strategic direction. Old technology. Very hierarchical management style. Lack of diversity. Charleston staff is dismissive of staff in other offices. Significant amounts of redundancy and inefficiency across the company. Compensation is based on Charleston market, which isn't competitive in Austin.

    Advice to Management

    Have a real consulting firm come in to highlight the companies structural issues. Invest more time/money in integrating products you have and eliminating the duplicate products. Get all products using the same code. Clean-up your data. Provide your QA teams with the right environments to test in a production-like scenarios and against production-like configurations.


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  5. Helpful (6)

    Micromanagement prevails in Engineering

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineering in Austin, TX
    Current Employee - Software Engineering in Austin, TX

    I have been working at Blackbaud full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The mission of the company to serve non-profits makes it feel like you are doing something for the greater good. For the most part, people are nice and there are fun activities from time to time. Location at the Domain is convenient to major access roads and there are many options for grabbing lunch or drinks after work. PTO policy is good.

    Cons

    There has been a big shift in Engineering since the leadership changed near the end of 2013. More directors were brought in throughout 2014 and the micromanagement came on heavy. Command and control is the mode of operation. Engineers hours are watched and scrutinized rather than the outcome and value of what they are producing. The great vision of leadership is to make sure engineers time adds up to 90% of their available capacity. If you do that (and produce nothing of substance or value) you're ok. Don't expect promotions either. They have become stingier and stingier with those over the past year or so. Again, engineering leadership doesn't know how to motivate and retain engineers. It's no wonder the good ones are leaving. In general, compensation is much lower than other software companies in Austin.

    Advice to Management

    Redefine your vision and values. Stop micromanaging and show that you actually believe in the people who do the real work. Reconsider compensation based on Austin market not Charleston. Austin engineers have greater variety of choice and you need different tactics if you want to compete in Austin. It's not Charleston.


  6. Helpful (12)

    Old Boys club - not a company to grow in

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Charleston, SC
    Current Employee - Anonymous Employee in Charleston, SC

    I have been working at Blackbaud full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Nice people
    Short Commute
    Nice gym
    Hopeful the New CEO can turn things on its head and clear half of the heavy, useless Sr Mgmt structure

    Cons

    Don't worry about doing your work. Others will do it for you.
    Mgmt is a joke; they do not exist
    Salaries are abyssmal compared to other companies. Many times managers earn the same as their staff or sometimes less
    Company thinks they are cutting edge but in reality it takes 4 months to get a project approved only to be stopped 6 more times.
    Resourcing is an issue in this company
    There is no career path whatsoever. You join, you never evolve, they don't know what to do with you or their departments

    Advice to Management

    Finance is Director heavy (26 currently) and most do not have any reporting to them
    IT is a joke. They have no voice, no vision and no idea how to respond to demand.
    Finance tries to play a strong role in the organization but they are over shadowed by the Business Units

    Advice: Fire half of the VPs who have been there for a long time. They are useless.


  7. Helpful (12)

    Was good, but things have changed

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant
    Current Employee - Consultant

    I have been working at Blackbaud full-time (More than 3 years)

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Relatively laid back
    Ability to work from home
    Good clients

    Cons

    Unfortunately, there is very little opportunity to move up in the company. There has been a push over the past year to be nearly 100% billable each week. That is the only thing that seems to be important to the company anymore. We have been asked multiple times over the past 6 months to 'work extra' or roll PTO into next year to make sure that we get more billable hours in. Morale is at low across the board. Revenue has become much more important than the people.

    Advice to Management

    I honestly do not think anything will change, but stop thinking that BB should be one of the BIG 6 consulting companies. That is not what we are.


  8. Helpful (13)

    Top-down Old-school Management Style Doomed to Fail

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in Charleston, SC
    Current Employee - Business Analyst in Charleston, SC

    I have been working at Blackbaud full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great customers - almost makes it worth putting up with the cons
    Very smart colleagues from across the globe
    Opportunities to travel

    Cons

    Work life balance is terrible. You will be expected to bill no less than 35 hrs per week and will be punished (i.e. no upward movement) unless you exceed this mark.
    Very little recognition for a 'job well done'. Do not expect any pats on the back, you will be treated like a resource and not a teammate or partner
    High turnover rate due to burnout and lack of opportunities for growth
    No clear metrics for roles; promotions are subjective at best
    Charleston office definitely hires a template employee - fit the mold or you will be out of the door within a year or two
    Pay is not competitive with national averages

    Advice to Management

    Stop hiring and promoting snarky jerks


  9. Helpful (5)

    Depends on which department you work. Great benefits and opportunities if you know the right people.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Blackbaud full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Benefits, pitch ins, pay, and helping non profits

    Cons

    Favoritism and some bullying by some in management in the department I worked.

    Advice to Management

    It wouldn't matter if I gave advice.


  10. Helpful (4)

    Small Company Feel with Big Politics

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Blackbaud full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The company does great things for the non-profit customers and it is a rewarding job knowing that you are helping nonprofit customers make a world a better place. However, nonprofits have a small shoe-string budget and cannot afford to spend a lot of money. Nonprofits fundraise for a living and a means to survive.

    Cons

    The company is very political and you must play the game in order to get recognition and promotions. Pay is less than attractive with mediocre bonuses. The belief that hard work will win is a false reality. It is the staff member that brown-nose the most will move up in the chain while others watch. Rewards and recognitions are extremely unfair. If you don't make waves, you will be unnoticed. If you want your career to idle, this is the place to be. Technology is outdated at Blackbaud.

    Staffing at nonprofits are minimal with high turnovers. Invoices/billing to nonprofits are scrutinized. When the economy sunk, so did the company. Bonuses are share and given to everybody including poor performers. If you want your career to idle and coast through the remainder of your professional life, this is the perfect place to be.

    Advice to Management

    Look at your seasonal veterans and ask yourself, why are they not promoted? Most that are marketable will leave and will find better job.


  11. Helpful (8)

    All good things must come to an end

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Blackbaud full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Ability to work reomotely/telecommute
    Generous PTO
    Decent medical benefits

    Cons

    This company is bloated with upper/middle management and the ranks of individual contributors are slowly shrinking, especially in the Austin office which is only at about 50% capacity. The people who are left are expected to pick up the slack and work extra hours since hiring quality candidates take so long. Annual performance reviews and increases are not merit based and paltry at best. Almost everyone good has walked out the door in the two years since they acquired Convio.

    Advice to Management

    Take a hard look at the exit interviews for people who received "exceeds expectations" on their most recent performance review and ask yourselves "how could we have kept them?" A company is only as good as the talent it hires and retains.



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