Blackbaud

  www.blackbaud.com
  www.blackbaud.com

Blackbaud Reviews

Updated November 7, 2014
Updated November 7, 2014
255 Reviews
3.2
255 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Michael Gianoni
40 Ratings

Review Highlights

Pros
  • Helping non-profits as a side effect of making money for senior execs (in 49 reviews)

  • The workload is always high, but management did their best to ensure the work-life balance (in 16 reviews)


Cons
  • Middle management frequently sees their employees as machinery that affect/represent a number of some kind (in 11 reviews)

  • The salaries are not comparable to other software companies (in 10 reviews)

More Highlights

49 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 6 people found this helpful  

    Was good, but things have changed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consultant
    Current Employee - Consultant

    I have been working at Blackbaud full-time (more than 3 years)

    Pros

    Relatively laid back
    Ability to work from home
    Good clients

    Cons

    Unfortunately, there is very little opportunity to move up in the company. There has been a push over the past year to be nearly 100% billable each week. That is the only thing that seems to be important to the company anymore. We have been asked multiple times over the past 6 months to 'work extra' or roll PTO into next year to make sure that we get more billable hours in. Morale is at low across the board. Revenue has become much more important than the people.

    Advice to ManagementAdvice

    I honestly do not think anything will change, but stop thinking that BB should be one of the BIG 6 consulting companies. That is not what we are.

    Doesn't Recommend
    Disapproves of CEO
  2. 7 people found this helpful  

    Top-down Old-school Management Style Doomed to Fail

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst in Charleston, SC
    Current Employee - Business Analyst in Charleston, SC

    I have been working at Blackbaud full-time (more than 3 years)

    Pros

    Great customers - almost makes it worth putting up with the cons
    Very smart colleagues from across the globe
    Opportunities to travel

    Cons

    Work life balance is terrible. You will be expected to bill no less than 35 hrs per week and will be punished (i.e. no upward movement) unless you exceed this mark.
    Very little recognition for a 'job well done'. Do not expect any pats on the back, you will be treated like a resource and not a teammate or partner
    High turnover rate due to burnout and lack of opportunities for growth
    No clear metrics for roles; promotions are subjective at best
    Charleston office definitely hires a template employee - fit the mold or you will be out of the door within a year or two
    Pay is not competitive with national averages

    Advice to ManagementAdvice

    Stop hiring and promoting snarky jerks

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Depends on which department you work. Great benefits and opportunities if you know the right people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Blackbaud full-time (less than an year)

    Pros

    Benefits, pitch ins, pay, and helping non profits

    Cons

    Favoritism and some bullying by some in management in the department I worked.

    Advice to ManagementAdvice

    It wouldn't matter if I gave advice.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 3 people found this helpful  

    Small Company Feel with Big Politics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Blackbaud full-time (more than 5 years)

    Pros

    The company does great things for the non-profit customers and it is a rewarding job knowing that you are helping nonprofit customers make a world a better place. However, nonprofits have a small shoe-string budget and cannot afford to spend a lot of money. Nonprofits fundraise for a living and a means to survive.

    Cons

    The company is very political and you must play the game in order to get recognition and promotions. Pay is less than attractive with mediocre bonuses. The belief that hard work will win is a false reality. It is the staff member that brown-nose the most will move up in the chain while others watch. Rewards and recognitions are extremely unfair. If you don't make waves, you will be unnoticed. If you want your career to idle, this is the place to be. Technology is outdated at Blackbaud.

    Staffing at nonprofits are minimal with high turnovers. Invoices/billing to nonprofits are scrutinized. When the economy sunk, so did the company. Bonuses are share and given to everybody including poor performers. If you want your career to idle and coast through the remainder of your professional life, this is the perfect place to be.

    Advice to ManagementAdvice

    Look at your seasonal veterans and ask yourself, why are they not promoted? Most that are marketable will leave and will find better job.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 5 people found this helpful  

    All good things must come to an end

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Blackbaud full-time (more than 5 years)

    Pros

    Ability to work reomotely/telecommute
    Generous PTO
    Decent medical benefits

    Cons

    This company is bloated with upper/middle management and the ranks of individual contributors are slowly shrinking, especially in the Austin office which is only at about 50% capacity. The people who are left are expected to pick up the slack and work extra hours since hiring quality candidates take so long. Annual performance reviews and increases are not merit based and paltry at best. Almost everyone good has walked out the door in the two years since they acquired Convio.

    Advice to ManagementAdvice

    Take a hard look at the exit interviews for people who received "exceeds expectations" on their most recent performance review and ask yourselves "how could we have kept them?" A company is only as good as the talent it hires and retains.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 3 people found this helpful  

    Change in Corporate Structure Following Merger

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Direct Marketing in Cambridge, MA
    Former Employee - Direct Marketing in Cambridge, MA

    I worked at Blackbaud full-time (more than 3 years)

    Pros

    Benefits are, on the whole, very good. We all had top of the line computers, two monitors, etc. Free coffee. I biked to work every day.

    Cons

    Over-reliance on telecommuting and remote management. Numerous co-workers whom I have met face to face only once, and others I've never met at all, and I deal with them on a daily basis. I worked in the office every day since I live nearby, but nobody else with my job title and client base did. Reported to manager based in a flyover state - whom I met once - who didn't know my product or my clients, so no opportunity for mentorship. Before that, I reported to a manager who worked from home on the west coast - but at least he knew my product/clients.

    Very silo'ed positions, leading to very narrow/specific functions. Employees were expected to work a minimum of 40 hrs/wk, and the norm was 50 or more. I've spent more than a few Saturdays in the office. Barely any training, essentially learning from peers, and responsible for creating documentation for the next person. Where is managerial accountability?

    Hard to feel confident in future of the company when the manager of my department openly acknowledges that the current product, direct quote, "is a piece of crap."

    Good employees leaving in droves or being kicked out the door. It was better before we merged with Convio.

    I got my best friend a job here, albeit in a different department from mine, and he loves it; part of a close-knit team, friendly manager, etc, so my list of cons isn't representative of the entire company... but wait until he realizes how underpaid he is.

    Advice to ManagementAdvice

    Don't talk about setting employees up for success and then set them up to fail.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 3 people found this helpful  

    Disappointing changes over the last few years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Consultant in Charleston, SC
    Current Employee - Senior Consultant in Charleston, SC

    I have been working at Blackbaud full-time (more than 8 years)

    Pros

    Direct Managers tend to leave reports alone for the most part

    Cons

    Management heavy, compensation reductions across the board in 2013 disguised as bonus plan and commission plan restructuring. Now hiring college hires to handle work that is too difficult just to save more money. CRM product is flawed and went to market before it was ready.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 4 people found this helpful  

    Oh my....not what you would expect

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX

    I worked at Blackbaud full-time (more than 3 years)

    Pros

    People, most of the people are very altruistic and are there to support the non profit community.

    Cons

    - Leadership is not good, everybody has been there for 14 years and don't know anything outside of SC
    - Benefits are decent
    - Sexism is rampant, the culture is beaten down, and most people overall are unqualified for roles, but they just don't know how to assimilate new employees

    Advice to ManagementAdvice

    Get more outside leaders

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10. 4 people found this helpful  

    Old company, old ways, no real employee appreciation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Blackbaud full-time (more than 5 years)

    Pros

    The people are great. It's a nice southern company where your coworkers become your good friends. Tons of PTO and holidays.

    Cons

    No bonus program, 1-3% annual raises, low salaries, management not wanting to change...employees doing things for so long that they don't even know why they are doing it...they just keep on doing it because "it's my job". No room for growth. Since they are one of the largest employers in Charleston, they think they don't need to treat their employees better.

    Advice to ManagementAdvice

    Stop the engagement surveys. Just use the money to give out bonuses.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 7 people found this helpful  

    Stay Away

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Engineering in Austin, TX
    Former Employee - Engineering in Austin, TX

    I worked at Blackbaud full-time (more than 5 years)

    Pros

    Tons of PTO, very relaxed engineering culture, easy to coast if you want that. Some really cool guys in engineering. Lots of video games.

    Cons

    Very old tech stack, hard to stay current on modern software. The Charleston office doesn't care about the austin office. This is not Convio anymore. Lots of company Politics prevent the company from working well together.

    Advice to ManagementAdvice

    Stop worrying about collecting your quarterly stock dividends. Invest in your 15 year old technology stack. Paying well under market rate to work on old technology isn't a good strategy.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

Work at Blackbaud? Share Your Experiences

Blackbaud

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.