Blackbaud
3.2 of 5 189 reviews
www.blackbaud.com Charleston, SC 1000 to 5000 Employees

Blackbaud Reviews

Updated Apr 3, 2014
All Employees Current Employees Only

3.2 189 reviews

                             

100% Approve of the CEO

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Michael Gianoni

(8 ratings)

61% of employees recommend this company to a friend
50 Employee Reviews Back to all reviews
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Old but steady

Account Executive (Former Employee)
Austin, TX

I worked at Blackbaud full-time for more than 5 years

ProsWorking with Nonprofits is fantastic, you will find that most of your colleagues are good people and generally the company has the best of intentions.

ConsWe can't help but step on our feet. Growth through acquisition has resulted in many half completed and partially implemented integrations or customer redeployments.

Advice to Senior ManagementFocus on the future and communicate to the employees and clients as openly and honestly as you can.

Yes, I would recommend this company to a friend

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It's pretty good. But not exceptional.

Software Engineer II (Current Employee)
Charleston, SC

I have been working at Blackbaud full-time for more than 3 years

Pros+Minimum 20 days PTO when you start, with ability to earn 3 more days while volunteering at local non-profit organizations.

+Work-life balance is great.

+Pay is average for the area

+Free arcade machines and foosball tables in the cafe

+Events hosted for employees are nice breaks from the work

Cons-Lack of recognition where it counts (cash incentives)

-The general drone of corporate culture is very present (cubicles everywhere)

-Daniel Island is very nice, but requires crossing a bridge or 2 depending on where you are coming from, which means commute is a daily drain

Advice to Senior ManagementPay attention to who is actually doing the work, and reward them. Not whose name happens to be present, but the ones _actually_ doing it. Maybe then the "rewards" ceremonies will be taken seriously.

Yes, I would recommend this company to a friend

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Highly rewarding, low paying

Implementation Consultant (Current Employee)

I have been working at Blackbaud full-time for more than 5 years

ProsNFP consulting very rewarding. If you like solving problems you find job security. Very bright colleagues will raise your game. Industry competitive benefits/perks. Making some headway improving "employees are our most important asset" stance by providing limited training investments.

ConsMgmt regularly making decisions with ~70 IQ. Poor acquisition integration planning/execution. Slow to invest in infrastructure (HR, forecasting, ERP, etc.). Below market salary/bonus/raise/merit/COL.

Advice to Senior ManagementTo the Board: invest in efforts to staff beyond just the CEO - there are significant leadership gaps throughout and they are hampering shareholder return. Marketing leadership, product dev leadership, Operations leadership - all lacking in horsepower for an organization this size.

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this company is really just OK to work for

Professional Services (Current Employee)
Charleston, SC

I have been working at Blackbaud full-time for more than 5 years

Prosgreat colleagues, opportunities to work with clients that have great causes, onsite food option

ConsLow pay, pathetic annual increases even with stellar performance, constant reorganizing, poor benefits, difficult to achieve growth. For an international software company, much of the management team is too uncomfortable to allow regular frequent remote work, poor location for commute for anyone that lives off the island. Onsite food option is very expensive.

Advice to Senior ManagementBe aware that you are no longer competing with the local comparable market, but the national market. Be aware that while South Carolina outside of the greater Charleston area is expensive, Charleston itself where your local employees live, is not. Make pay and benefits competitive to the national equivalent companies, bring back meaningful merit increases, and make remote options for even local talent standard based on performance.

No, I would not recommend this company to a friend

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Blackbaud Inc

Engagement Manager (Former Employee)

I worked at Blackbaud full-time

ProsThe company has a wide range of products and a name that the public is familiar with. It's good to have Blackbaud on your resume.

ConsThey are always looking to purchase smaller companies which usually comes with mass layoffs.

Advice to Senior ManagementNone.

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1 person found this helpful  

Burn and churn

Quality Assurance Analyst (Former Employee)
Charleston, SC

I worked at Blackbaud full-time for more than a year

ProsGreat people, easy to make friends, work with the best nonprofits in the world

ConsBurn and churn culture, company going too corporate and losing roots, employee satisfaction no longer a priority, pay and benefits not equal to other companies in the area

Advice to Senior ManagementListen to your employees and why they leave, try and keep your talent, stop burning out your employees

Yes, I would recommend this company to a friend

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Good experience

Anonymous Employee (Current Employee)

I have been working at Blackbaud

ProsCharleston is beautiful. Great area.

ConsPay is below average. Most accounting internships pay around $20 per hour

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Everchanging for good and bad

Sales (Former Employee)
Charleston, SC

I worked at Blackbaud full-time for more than 5 years

Prosdedicated to sales. there was mobility within the org, which supplied opportunity.

Conslack of loyalty. sometimes sales goals far outweighed the needs of the client.

Advice to Senior Managementclean house.

Yes, I would recommend this company to a friend

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2 people found this helpful  

Great mission and a lot of terrific people, but still a heavy corporate environment with overpriced, mediocre products.

Anonymous Employee (Former Employee)

I worked at Blackbaud full-time for more than 3 years

ProsMost employees are great to work with. Great mission of trying to help non-profits "make the world a better place", sometimes they actually do. Collaborative peer environment. Remote worker friendly, usually. Decent benefits.

ConsToo expensive for most non-profits. Too many managers. Typical political, death-by-process management. Aging and archaic technologies in too many areas. Sales people seem to be off in their own little worlds from the reality of what clients are actually experiencing. More of a services company than a technology product company. Horrible system conversion client experience. Ridiculously long implementation times.

Advice to Senior ManagementStream line management hierarchy. Cut customizations. Work better with external partners to bring TCO down for non-profit clients. Figure out and make clear what are the company's core competencies. Stop saying yes to very client whim, which often results in chaos, poor quality, and client frustration.

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Experience depends on which department you are in and organizational communication is terrible.

Intern (Current Employee)
Austin, TX

I have been working at Blackbaud as an intern for less than a year

ProsGood people, happy hours, nice office.

ConsWorst organizational communication I've ever been a part of.

Advice to Senior ManagementFigure out what is going on in your company.

Yes, I would recommend this company to a friend

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Blackbaud – Why Work for Us?

30 years of unparalleled expertise for nonprofits For the past 30 years, we have been developing software and services for nonprofits. It’s a great market to work in, and we are immensely proud that our expertise is… Full Overview

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