Blackbaud

www.blackbaud.com
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Blackbaud Reviews

Updated March 4, 2015
Updated March 4, 2015
72 Reviews
3.0
72 Reviews
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Michael Gianoni
72 Ratings

Review Highlights

Pros
  • Helping non-profits as a side effect of making money for senior execs (in 49 reviews)

  • The workload is always high, but management did their best to ensure the work-life balance (in 17 reviews)


Cons
  • Middle management frequently sees their employees as machinery that affect/represent a number of some kind (in 11 reviews)

  • The salaries are not comparable to other software companies (in 10 reviews)

More Highlights

72 Employee Reviews Back to all Reviews

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  1. 1 person found this helpful  

    Not my cup of tea

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Software Engineer
    Former Employee - Senior Software Engineer

    I worked at Blackbaud full-time (more than a year)

    Pros

    They're currently at the top of the fundraising game, which is something.

    Cons

    Outdated technology. Legacy skills and thinking.

    Advice to ManagementAdvice

    Pay people more--you're competing for development talent in a very hot market. Improve the technology. Make satellite offices feel like a part of the team.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    A large employer in a small city that has been around the block and doesn't seem to be going anywhere.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Operations Product in Charleston, SC
    Former Employee - IT Operations Product in Charleston, SC

    I worked at Blackbaud

    Pros

    Plenty of work. Fast paced. Good customers. Beautiful facilities in great locations. Recession proof market of non profits. good history and vision.

    Cons

    Technical teams are under appreciated for contribution to the company. Sales and customer facing is where it's at. Those doing the real work are not valued as highly with respect to compensation. Great disparity.

    Advice to ManagementAdvice

    Share the wealth. Increasing compensation, 401K match and vacation for the workers would do a great deal for morale. Value contributors that make the products work not just the sales teams and execs.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 3 people found this helpful  

    Great People - Poor Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Services in Charleston, SC
    Former Employee - Services in Charleston, SC

    I worked at Blackbaud

    Pros

    Helping non-profits is satisfying, teammates are great! Once you are there for a while, you get a lot of vacation. Good company for college hires looking for experience to get on resume.

    Cons

    Employee Engagement surveys are done every year, and while management likes to tout that they are reacting to the feedback gathered, they are not. They still make terrible decisions in a vacuum and continue to foster a culture of top-down messaging. Front line managers are told what to do and have no say about their own teams. This is a "Yes Man" company. If you want to be a manager that doesn't have to make any decisions, this is the place for you.

    Also, when your position is eliminated, the message from management is "It's business - nothing personal, let's still be friends." When you decide to leave the company because you are fearful of job security because a lot of your friends' positions are being "eliminated," management feels that you are disloyal and they take it very personally. They want to have their cake and eat it too.

    Compensation has steadily declined over the past 5 or 6 years due to the removal of "Long Term Incentive Plans," smaller annual increases, smaller promotion increases, and capping bonuses.

    Advice to ManagementAdvice

    Open upward channels of communication. Believe that employees have some good ideas. CEO should work to remove the "Yes Man" culture of the company. Actually innovate products instead of giving them a face lift. Stop removing differentiation that makes the competition more attractive (just ask sales people before making changes to pricing structure and product features - you'll find that some decisions made in a vacuum actually hurt the chances of customers selecting Blackbaud.) Share with your staff why some decisions are made. Example - Come out and say: "Team, we really have to decrease our compensation expenses, so we need to make your bonus all or nothing," instead of, we really think this is a better way to offer bonus. People respect honesty.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    OK .. Pay could be better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Blackbaud

    Pros

    Benefits are great , work environment is lax , coworkers are great

    Cons

    Management, last minute changes , high work load

    Advice to ManagementAdvice

    Stop with the favoritism

    Recommends
    Positive Outlook
    Disapproves of CEO
  6. 3 people found this helpful  

    The people are great; structure, training, sales approach have a long way to go.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in Charleston, SC
    Current Employee - Account Manager in Charleston, SC

    I have been working at Blackbaud full-time

    Pros

    Good, solid, well-intentioned people. They hire well. Great place to start your career when you're just out of school. The more senior folks are friendly and eager to share - there is a good sense of camaraderie. The staff genuinely care about the great work our customers do.

    Cons

    Sales compensation is below market. They don't seem to value experience as many senior sales members have left in the last year. Territories and quotas can be changed with no warning and limited explanation so it's very difficult to cultivate and develop relationships with customers. There is a new desire for a "consultative" relationship but the sales infrastructure, strategies, and messaging are overwhelmingly transaction focused. They are working on sales training, career paths, transforming into a "true Saas" company, but they have a long, long way to go.

    Neutral Outlook
    No opinion of CEO
  7. 9 people found this helpful  

    Culture has changed with acquisitions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consulting Manager in Charleston, SC
    Current Employee - Consulting Manager in Charleston, SC

    I have been working at Blackbaud full-time (more than 3 years)

    Pros

    Company supports non profits which feels good to be a part of.
    Many good people here that are fun to work with.

    Cons

    With multiple acquisitions the culture has changed. Feeling like management wants the professional services team to be more like a Big 6 consulting firm than a product company with value add services. Part of the challenge is that the Blackbaud CRM product requires so much in services that services are a large portion of company revenue. That being the case....there is pressure to push margins up on services so they don't drag the company margins down. If you look at most software companies the services are a much smaller portion of revenue and product companies will take lower services margins to focus on product sales, partner enablement and customer success. But Blackbaud can't afford to do that with the product / services mix. This results in a push to make the professional services team feel a lot more like a large system integrator with higher margins and that was not the culture many signed up for in years past. Higher utilization targets, some would say unrealistic, are causing morale challenges.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Hope the new CEO can make his mark

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Blackbaud

    Pros

    Large company with decent salary for the region

    Cons

    They need to create a culture that is collaborative, empowering and one that truly leverages an individual's strengths. I've never heard the term "throw someone under the bus" as often as I did at Blackbaud - and they put it in action.

    Advice to ManagementAdvice

    Focus on product - you have the knowledge within the company. Just make products you are really excited about - the sales and marketing will be more natural.

  9. 3 people found this helpful  

    Client Support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Blackbaud

    Pros

    Great company to work for right out of college. Fair salary for the area and decent benefits. Nice facilities.

    Cons

    They do not really recognize or value experience from outside of the company, you have to learn & perform the Blackbaud way without question or deviation. Not the best company to start at if you have worked for other organizations. Also very political "clickish" office with some serious racial undertones with very little diversity especially in middle to upper management.

    Advice to ManagementAdvice

    Diversify and embrace the experience your employees bring that are not straight out of college, it can add value to your company.

    Doesn't Recommend
    No opinion of CEO
  10. 3 people found this helpful  

    Too corporate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Web Developer
    Former Employee - Senior Web Developer

    I worked at Blackbaud full-time (more than 5 years)

    Pros

    The workload is always high, but management did their best to ensure the work-life balance. They are also very open to telecommuting employees and reap the benefits.

    Cons

    Blackbaud has acquired a lot of products that are still running although the technology is dated. Bad products are kept being supported, while some great products are neglected although they are the ones worth developing. Company does not provide much of personal growth opportunities in the technology sector and employee input is not valued.

    Advice to ManagementAdvice

    Take employees input on product development. It will not only ensure that business stays successful and profitable long term, but also make employees stay longer as they will see that their input is truly valued.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    Good place to work, but the base salary is not competitive and there are no plans to change that.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Customer Support Analyst in Indianapolis, IN
    Current Employee - Senior Customer Support Analyst in Indianapolis, IN

    I have been working at Blackbaud full-time (less than a year)

    Pros

    Great environment and corporate culture
    Employees are the best part

    Cons

    Not a lot of upward mobility, and when there is it's not even worth it. Promotion to Senior Analyst is a joke

    Advice to ManagementAdvice

    Pay your employees what they are worth
    Create more advanced positions for upward mobility

    Recommends
    Positive Outlook
    No opinion of CEO

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