Blackboard Reviews

Updated June 20, 2015
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Blackboard President & CEO Jay Bhatt
Jay Bhatt
9 Ratings

Pros
  • Work life balance is great in certain departments (in 18 reviews)

  • Good clients, flexible work hours, great co-workers (in 15 reviews)

Cons
  • Extreme lack of work/life balance with push for earnings from consultants who are expected to be 80% billable every week (in 8 reviews)

  • Cannot challenge upper management (in 8 reviews)

More Pros and Cons

21 Employee Reviews

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  1. Helpful (2)

    Constant Chaos

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Washington, DC
    Current Employee - Anonymous Employee in Washington, DC

    I have been working at Blackboard full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Difficult to name a pro.

    Cons

    Constant acquisition mode. No organizational stability. Don't suypport clients well.

    Advice to Management

    People matter. Stop treating them like garbage.


  2. Helpful (3)

    What a shame...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Senior Consultant in Washington, DC
    Former Employee - Senior Consultant in Washington, DC

    I worked at Blackboard

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Some very smart people Flexible work arrangements Good benefits

    Cons

    Product innovation is completely absent. Company grows through acquisition and then ignores the new product & associated staff Senior leadership is focused on profit without regard to product quality International expansion plows forth without consideration for product fit or cultural accommodations

    Advice to Management

    Talk to someone besides each other. Meet with a client. Talk to your staff. Invest in your people.


  3. Helpful (2)

    Forgotten by the Big Boys

    • Career Opportunities
    • Comp & Benefits
    Current Employee - Senior Customer Success Advocate in Los Angeles, CA
    Current Employee - Senior Customer Success Advocate in Los Angeles, CA

    I have been working at Blackboard full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    My team and my immediate supervisor

    Cons

    No product support or development


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Not a good company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Level II Customer Service Representative, Financial Aid in Killeen, TX
    Former Employee - Level II Customer Service Representative, Financial Aid in Killeen, TX

    I worked at Blackboard full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    You get paid, although not very well.

    Cons

    Horrible environment, supervisors with no knowledge, HR department is worth nothing if you have problems, management is secretive, not employee oriented, they make it hard to advance or get a pay raise, they are unfair and inconsistent with reviews.

    Advice to Management

    Treat employees with respect, listen to the complaints, make pay changes, make HR more effective, get better supervisors


  6. Helpful (11)

    Outsourced

    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Blackboard

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Can't think of any at this time...

    Cons

    This company used to be good before they brought in Jay Bhatt. Ever since then they have been consolidating in the US and moving a good portion of those jobs overseas to their Brno and Shanghai locations. The told us they were "globalizing". In my office they laid off over a dozen people (including myself) and hired almost a dozen in Shanghai. Blackboard is just another good for nothing corporation that is shipping good American jobs overseas. Forget about working there if you make over 60k a year because they will just have you train your replacement in Shanghai and kick you to the curb after they squeeze the knowledge outta ya.


  7. Helpful (3)

    Client Manger

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Manager in Washington, DC
    Former Employee - Client Manager in Washington, DC

    I worked at Blackboard

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    compensation was OK but leadership was awful

    Cons

    leadership was horrible and would do anything for a buck.

    Advice to Management

    none.


  8. Helpful (6)

    From exciting to painful.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Blackboard full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I met some of my life long friends here. Can wear Jeans.

    Cons

    Promotions within the company are very few. Email sent stating PTO cannot be taken, must work evening and weekends with no compensation. Modification to WFH 1 day a week few certain groups only. Cannot challenge upper management. Raises are 1-2%. Different information trickle down from the management group. There is a lot of secrets with management. Many useless meetings. Must give the same status to several different people in different words in different formats. Many people in management that does not seem to do much besides give your status.

    Advice to Management

    Tell the employees what your plans are. Show some empathy. If you want a startup mentality, show how fun and exciting it really is. Hire managers and directors that have background knowledge of that department.


  9. Helpful (10)

    Great work life balance, but that's about it.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Blackboard full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The only things positive about working for Blackboard were the friends I made along the way and the great work life balance. The latter is one of the only reasons why so many people have stuck with the company for as long as they have.

    Cons

    Raises are a joke and don't cover the cost of inflation, let alone increasing health care plan costs which have gone up year over year. Outside of Sales and Customer Success, no bonuses are doled out to anyone below a director level position. And even for some of those who still receive bonuses, these too have become a joke. If you don't work on the LMS platform, Learn, then management doesn't seem to know or care about what you do. All resources are being allocated to revamping that old technology as a last ditch effort to maintain competitive in the space, and in all other divisions, resources are being cut left and right with layoffs taking place every week. Those who are left are faced with unrealistic expectations and timelines - project deadlines are set in stone even while the employees assigned to the projects are dropping like flies. As a result, there has been a huge knowledge drain and many of the support staff have been left ill-equipped to support their own products. The constant cycle of reorganizing and laying off and reorganizing and laying off on top of the overly complicated processes and procedures that have been developed have resulted in frustrated and confused employees who feel overworked and under appreciated. There are so many layers upon layers of people required to get anything done that nothing gets done. Just as bad, no one, not even executive management, knows who to go to for the simplest of tasks In sum, the management seems to care only about the bottom line. People are not people, they're numbers and disposable and replaceable.

    Advice to Management

    Don't say one thing and do another. You come off as disingenuous and are losing the trust of your people. If you care, then show up, often (once a year is not enough), and show up on time. Don't be late to your own meetings or plan them at the last minute with no agenda. Also, know your audience when you're at these events.


  10. Helpful (2)

    It was okay, if you have other opportunities I suggest you go with another company.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Market Development in Raleigh, NC
    Current Employee - Market Development in Raleigh, NC

    I have been working at Blackboard full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Big, well known company. Work-life balance was good.

    Cons

    Organization was terrible. No one communicated well each other. The different platforms never knew what the other ones were doing. It is such a large company that all the offices all over the world all have different ways of doing things. Everyone high up in the company quit so there was chaos all the time.

    Advice to Management

    Get your leaders in the company on the same page because it has an affect on everyone's title and job.


  11. Helpful (2)

    Consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant in Washington, DC
    Current Employee - Consultant in Washington, DC

    I have been working at Blackboard full-time (More than 5 years)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Great people. Good benefits including PTO. Good pay. Work from home (if you are ever home).

    Cons

    Poor leadership that is very reactive due to budget constraints placed upon them by private equity ownership. Extreme lack of work/life balance with push for earnings from consultants who are expected to be 80% billable every week. Bonuses do not match expectations. No advancement opportunities. No opportunity for career development. Feel like a workhorse. We don't provide the best consultants for each job which is a horrible disservice to our clients.

    Advice to Management

    Get a grip on the reality of the situation you are asking your employees to perform. Put yourselves in their shoes. No job is worth never being at home and being at a career dead end.



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