Blackboard

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Blackboard Reviews

Updated February 4, 2015
Updated February 4, 2015
16 Reviews
1.0
16 Reviews
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Blackboard President & CEO Jay Bhatt
Jay Bhatt
16 Ratings

Review Highlights

Pros
  • I work remotely, so I find the work/life balance to be good (in 18 reviews)

  • Flexible work schedule for some teams (in 15 reviews)


Cons
  • Extreme lack of work/life balance with push for earnings from consultants who are expected to be 80% billable every week (in 8 reviews)

  • Cannot challenge upper management (in 8 reviews)

More Highlights

16 Employee Reviews Back to all Reviews

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  1.  

    Client Manger

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Manager in Washington, DC
    Former Employee - Client Manager in Washington, DC

    I worked at Blackboard

    Pros

    compensation was OK but leadership was awful

    Cons

    leadership was horrible and would do anything for a buck.

    Advice to ManagementAdvice

    none.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    From exciting to painful.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Blackboard full-time (more than 8 years)

    Pros

    I met some of my life long friends here. Can wear Jeans.

    Cons

    Promotions within the company are very few. Email sent stating PTO cannot be taken, must work evening and weekends with no compensation. Modification to WFH 1 day a week few certain groups only. Cannot challenge upper management. Raises are 1-2%. Different information trickle down from the management group. There is a lot of secrets with management. Many useless meetings. Must give the same status to several different people in different words in different formats. Many people in management that does not seem to do much besides give your status.

    Advice to ManagementAdvice

    Tell the employees what your plans are. Show some empathy. If you want a startup mentality, show how fun and exciting it really is. Hire managers and directors that have background knowledge of that department.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 7 people found this helpful  

    Great work life balance, but that's about it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Blackboard full-time (more than 5 years)

    Pros

    The only things positive about working for Blackboard were the friends I made along the way and the great work life balance. The latter is one of the only reasons why so many people have stuck with the company for as long as they have.

    Cons

    Raises are a joke and don't cover the cost of inflation, let alone increasing health care plan costs which have gone up year over year. Outside of Sales and Customer Success, no bonuses are doled out to anyone below a director level position. And even for some of those who still receive bonuses, these too have become a joke.

    If you don't work on the LMS platform, Learn, then management doesn't seem to know or care about what you do. All resources are being allocated to revamping that old technology as a last ditch effort to maintain competitive in the space, and in all other divisions, resources are being cut left and right with layoffs taking place every week. Those who are left are faced with unrealistic expectations and timelines - project deadlines are set in stone even while the employees assigned to the projects are dropping like flies. As a result, there has been a huge knowledge drain and many of the support staff have been left ill-equipped to support their own products.

    The constant cycle of reorganizing and laying off and reorganizing and laying off on top of the overly complicated processes and procedures that have been developed have resulted in frustrated and confused employees who feel overworked and under appreciated. There are so many layers upon layers of people required to get anything done that nothing gets done. Just as bad, no one, not even executive management, knows who to go to for the simplest of tasks

    In sum, the management seems to care only about the bottom line. People are not people, they're numbers and disposable and replaceable.

    Advice to ManagementAdvice

    Don't say one thing and do another. You come off as disingenuous and are losing the trust of your people. If you care, then show up, often (once a year is not enough), and show up on time. Don't be late to your own meetings or plan them at the last minute with no agenda. Also, know your audience when you're at these events.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    It was okay, if you have other opportunities I suggest you go with another company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Market Development in Raleigh, NC
    Current Employee - Market Development in Raleigh, NC

    I have been working at Blackboard full-time (less than a year)

    Pros

    Big, well known company. Work-life balance was good.

    Cons

    Organization was terrible. No one communicated well each other. The different platforms never knew what the other ones were doing. It is such a large company that all the offices all over the world all have different ways of doing things. Everyone high up in the company quit so there was chaos all the time.

    Advice to ManagementAdvice

    Get your leaders in the company on the same page because it has an affect on everyone's title and job.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consultant in Washington, DC
    Current Employee - Consultant in Washington, DC

    I have been working at Blackboard full-time (more than 5 years)

    Pros

    Great people. Good benefits including PTO. Good pay. Work from home (if you are ever home).

    Cons

    Poor leadership that is very reactive due to budget constraints placed upon them by private equity ownership. Extreme lack of work/life balance with push for earnings from consultants who are expected to be 80% billable every week. Bonuses do not match expectations. No advancement opportunities. No opportunity for career development. Feel like a workhorse. We don't provide the best consultants for each job which is a horrible disservice to our clients.

    Advice to ManagementAdvice

    Get a grip on the reality of the situation you are asking your employees to perform. Put yourselves in their shoes. No job is worth never being at home and being at a career dead end.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    Challenging

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Blackboard full-time

    Pros

    Blackboard has good intentions with their technology and the leadership mean well.

    Cons

    The company is being turned upside down without any thought of the employees that make it great. Customers are disillusioned by the lack of progress on technology and solution integration. The executive team seem to be "what's in it for me" while they are trying to meet unachievable goals for the investment company.

    Advice to ManagementAdvice

    Listen to your customers, don't try to turn the ship so fast that everyone falls off the ship, remember that your employees are what make your company great -- so treat them the way they should be.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Double standards

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Blackboard full-time

    Pros

    Pays more than minimum wage

    Cons

    Should be paid more the way they work you. The workplace is filled with double standards and it's basically about who you know. I suppose it's a typical call center environment full of ghetto divas, gossiping adults, etc.

    Advice to ManagementAdvice

    Operate fairly and take a look at some of the stats of the people you keep.

  9. 1 person found this helpful  

    Blackboard has lost its soul and employees are leaving in droves

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Blackboard full-time (more than 8 years)

    Pros

    Its global education mission is undeniably attractive. Although in decline, it's still the leader in the ed tech space...for now.

    Cons

    New management is unilaterally uninterested in nurturing or retaining their human capital. The entire strategy has shifted to aggressive top line revenue generation while brutally slashing expenditures. Classic growth tactics at the expense of veteran talent, client client confidence and employee morale. The terrific corporate culture that defined the first 15 years of the company has been erased.

    Advice to ManagementAdvice

    Start recognizing that your people -- not your products & services portfolio -- are your most valuable assets. Every client says they hate the company but love the friendly, dedicated people that work there. Now that you've chased them all away and replaced them with younger, cheaper, less experienced employees, your client base has no reason to stick around either.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Unprofessional, inexperienced, cliquish, disorganized, sketchy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Engineer in San Francisco, CA
    Former Employee - Software Engineer in San Francisco, CA

    I worked at Blackboard full-time (less than a year)

    Pros

    San Francisco downtown location.
    Dorm room enviornment for fresh college grads with zero experience.
    Smart engineers.

    Cons

    Selfish and conniving recruiter who only cared about making a commission.
    No adult supervision and they refused to hire managers.
    Only friends of founders were considered for promotions.
    Insecure coworkers would do anything to throw you in front of a bus.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Disorganized and uninformed!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Network Technician in Killeen, TX
    Current Employee - Network Technician in Killeen, TX

    I have been working at Blackboard full-time (less than a year)

    Pros

    I have some experience to add to my resume.

    Cons

    They are disorganized, no one follows through with what they say they will do, they require you to do more work than you are paid to do, they said we would be in more of an admin role when in reality we are glorified agents, and there is no opportunity for advancement.

    Advice to ManagementAdvice

    Find a career that matches your degree (My supervisor majored in music, but is head of the tech team, she knows nothing about computers. Her answer for every question is to reimage the computers and clear cookies and cache!!)

    Doesn't Recommend
    No opinion of CEO

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