Blockbuster

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Blockbuster Reviews

Updated February 26, 2015
Updated February 26, 2015
143 Reviews
4.0
143 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Blockbuster President Michael Kelly
Michael Kelly
143 Ratings

Review Highlights

Pros
  • Great weekly benefits with 10 free rentals a week (in 189 reviews)

  • We got ten free movies per week which was a great perk (in 160 reviews)


Cons
  • Unrealistic expectations, upper management out of touch with what the customer wanted (in 47 reviews)

  • unrealistic sales goals, upper management micro managed too much (in 33 reviews)

More Highlights

143 Employee Reviews Back to all Reviews

Sort: Popular Rating Date
  1.  

    Fun place for a part time job

    Former Employee - Sales Associate in Phoenix, AZ
    Former Employee - Sales Associate in Phoenix, AZ

    I worked at Blockbuster

    Pros

    Management was very understanding. Team atmosphere where everyone helped each other. Easy to get shifts covered

    Cons

    Angry customers, but that is just retail in general.

    Advice to ManagementAdvice

    Meet with the stores regularly to see what issues we have.

  2.  

    Great while it lasted!!

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Blockbuster

    Pros

    Great job if you love movies & games. We got to rent the games and movies for free and before they released

    Cons

    they went out of business

    Recommends
    Negative Outlook
    Disapproves of CEO
  3.  

    Store Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Martinsville, VA
    Former Employee - Store Manager in Martinsville, VA

    I worked at Blockbuster full-time (more than 5 years)

    Pros

    customers enjoyed working with them every day learning what they liked and giving them suggestions on the movie that they would enjoy viewing..enjoyed my co-workers we were family not just co-workers

    Cons

    learning that the business was closing due to economics...losing a job that was the best job I ever had never thought I would enjoy retail but I did..enjoyed the public contact...

    Advice to ManagementAdvice

    stop looking at your employees as employees...look at them as co-workers and treat them as such..remember they too want to help the business progress and grow

    Recommends
    Negative Outlook
    No opinion of CEO
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  5.  

    Great company to work for when things were booming, unfortunately when the industry started to decline things went south

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store General Manager
    Former Employee - Store General Manager

    I worked at Blockbuster full-time (more than 8 years)

    Pros

    Learned a lot when the business was booming, multi unit experience, training and development, human resources. Love the people and customers.

    Cons

    Was having to downsize and continue to motivate and lead in an industry that was slowing coming to an end.

    Advice to ManagementAdvice

    Take care of the people who took care of you through out the good times.

    Doesn't Recommend
    Negative Outlook
  6.  

    Working for a dying dinosaur

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager
    Former Employee - Store Manager

    I worked at Blockbuster

    Pros

    It was an amazing challenge early on as we had so many customers and we were always busy. As time went on there grew to be many competitors with Hollywood Video, Netflix, Redbox and streaming. Hollywood Video was more of an annoyance. Netlix was new with its mailing concept and Blockbuster eventually capitulated to create a similar method. Redbox had such a small PP that our selection, shopping experience of not impersonating a homeless person while shopping and confection and pure habit brought people in. Blockbuster didn't have the leadership that was visionary to get out in front of these ideas. Loved competing with these companies and meeting customers and providing them exceptional service was rewarding. (not to mention watching free movies)

    Cons

    The inability of Blockbuster to be visionary in its concepts led to its downfall. The planograms made sense to make sure all stores were similar but the rigid stance to stick to these ideas was frustrating. If my store was exceeding expectations because we were not using company guidelines we were not praised but frowned upon.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Irwin, PA
    Former Employee - Customer Service Representative in Irwin, PA

    I worked at Blockbuster part-time (more than 3 years)

    Pros

    Really Great place to work

    Cons

    They Went out of business

    Advice to ManagementAdvice

    None

    Recommends
    Negative Outlook
  8.  

    Fun job but frustrating

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Blockbuster

    Pros

    Working around movies, great co-workers, great customers.

    Cons

    Corporate was out of touch.

    Advice to ManagementAdvice

    Work better on communication with store level employees.

  9.  

    Great part-time job, flexible work schedules

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Lexington-Fayette, KY
    Former Employee - Sales Associate in Lexington-Fayette, KY

    I worked at Blockbuster part-time (more than a year)

    Pros

    Good coworkers, free movie rentals. Great job for college kids.

    Cons

    Drowning company, pushy sales tactics alienated customers

    Advice to ManagementAdvice

    Since my store closed......I hope the managers can find good positions with other companies.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10.  

    It was short but fun.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Blockbuster

    Pros

    10 free rentals a week!

    Cons

    Having to push constantly on candy bundles and online which basically ended up closing all blockbusters

    Recommends
    Negative Outlook
    Disapproves of CEO
  11.  

    Fun place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Indianapolis, IN
    Former Employee - Customer Service Representative in Indianapolis, IN

    I worked at Blockbuster part-time (less than a year)

    Pros

    Free rentals, can rent movies before they come out.

    Cons

    boring at times. need better managers

    Advice to ManagementAdvice

    keep up the good work

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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