Blockbuster

www.blockbuster.com

Blockbuster Reviews

Updated January 24, 2015
Updated January 24, 2015
688 Reviews
2.8
688 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Blockbuster President Michael Kelly
Michael Kelly
158 Ratings

Review Highlights

Pros
  • Great weekly benefits with 10 free rentals a week (in 189 reviews)

  • We got ten free movies per week which was a great perk (in 160 reviews)


Cons
  • Unrealistic expectations, upper management out of touch with what the customer wanted (in 47 reviews)

  • unrealistic sales goals, upper management micro managed too much (in 33 reviews)

More Highlights

139 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Fun relaxing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Leader in Houston, TX
    Former Employee - Shift Leader in Houston, TX

    I worked at Blockbuster part-time (more than 3 years)

    Pros

    Fun
    Fast paced
    Great co-workers
    Great Balance Between Personal Life and Work

    Cons

    Sales quotas impossible to reach sometimes.

    Advice to ManagementAdvice

    N/A

    Recommends
    Negative Outlook
    No opinion of CEO
  2.  

    Was a good job while it lasted

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Rochester, NY
    Current Employee - Store Manager in Rochester, NY

    I have been working at Blockbuster full-time (more than 10 years)

    Pros

    Fun enjoyable atmosphere to work.
    Great customers that were already coming in for entertainment, so were already in a good mood.

    Cons

    As of January, 2014 the brick and mortar stores of Blockbuster will all be closed for good. Obviously no future here.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    What's a VHS?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Orleans, MA
    Former Employee - Customer Service Representative in Orleans, MA

    I worked at Blockbuster part-time (less than a year)

    Pros

    -Personalized recommendations from employees to customers
    -Neat movie-themed gifts
    -Pickle in a bag

    Cons

    -Minimal selection of independent films

    Advice to ManagementAdvice

    Diversifying your services by setting up a dollar store in the shell of a video rental outlet doesn't really work. Towards the end my location was selling magazines, books, calendar, obscure food stuffs... I'm sure you could make an offer on the kitchen sink, too. Sadly, Blockbuster's relevance has dwindled.

    Recommends
    Negative Outlook
    Approves of CEO
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  5.  

    Very Fun Perfect First Job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in Rockwall, TX
    Former Employee - Cashier in Rockwall, TX

    I worked at Blockbuster part-time (more than a year)

    Pros

    easy work, fun regulars, and tons of free rentals.

    Cons

    get ready to get layed off :(

    Advice to ManagementAdvice

    sigh not even god could help management

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Decent part-time experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Cromwell, CT
    Former Employee - Customer Service Representative in Cromwell, CT

    I worked at Blockbuster part-time (more than a year)

    Pros

    easy work, laid back attitude, ability to rent five movies per week and one game per week completely for free, 20% off other merchandise

    Cons

    bad pay, no raises, little opportunity for advancement, no benefits for part time workers, sometimes boring, on your feet all day

    Advice to ManagementAdvice

    Allow raises! I worked there two years and never got a raise because the company was in financial straits.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Fun place for movie lovers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Westlake Village, Los Angeles, CA
    Former Employee - Customer Service Representative in Westlake Village, Los Angeles, CA

    I worked at Blockbuster part-time (more than a year)

    Pros

    You're supposed to be knowledgeable about movies, so Blockbuster gives you a bunch of free rentals per week. Depending on location/management, it is a relatively stress-free environment to work in

    Cons

    Upper management makes weird decisions that you have to deal with when the customers come in and complain. A lot of transient workers pass through who don't seem to care about anything.

    Advice to ManagementAdvice

    Stick to a tighter corporate strategy and stop faffing around on decisions.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Enjoyed the job not the company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Greenville, NC
    Former Employee - Store Manager in Greenville, NC

    I worked at Blockbuster full-time (more than 5 years)

    Pros

    Great rental benefits, great customers and employees.

    Cons

    After bought out by Dish it got very corporate. They definitely did not have the employees best interest at heart.

    Advice to ManagementAdvice

    I think Dish has made a very big mistake by closing so many stores. Obviously this was the plan all along. They just never told us Store Managers the news.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Worked for a few years as a CSR.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Cincinnati, OH
    Former Employee - Customer Service Representative in Cincinnati, OH

    I worked at Blockbuster part-time (more than 3 years)

    Pros

    The best part of the job was the hourly flexibility while going to school. In addition it was wonderful to be able to rent virtually all the movies and games you wanted for free.

    Cons

    The pay was not the greatest but was fine for my situation. Depending on your manager there was more and more pressure to upsell additional products and services.

    Advice to ManagementAdvice

    Understand that online viewing is the future and try to get ahead of the game. It might be too late but you need to go that way.

    Recommends
    Negative Outlook
    Approves of CEO
  10.  

    Fun job but not very good pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shift Leader in Fremont, OH
    Current Employee - Shift Leader in Fremont, OH

    I have been working at Blockbuster part-time (more than 8 years)

    Pros

    Get to know the regular customers
    Friendly staff
    Free rentals
    Get to see some of the movies before they come out to the general public
    20% discount on merchandise
    Flexible hours

    Cons

    Occasional angry customers
    Having to work holidays
    Pay wasn't very good
    Raises were practically non-existent
    Really had to push sales to the point customers would see us and walk the other way
    Unrealistic sales goals

    Advice to ManagementAdvice

    No advice to give.

    Recommends
    Negative Outlook
    No opinion of CEO
  11.  

    Working at Lakeview Blockbuster in Oakland was awesome

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Oakland, CA
    Former Employee - Customer Service Representative in Oakland, CA

    I worked at Blockbuster part-time (more than a year)

    Pros

    I was around movies and I love movies. We also encouraged to check-out 8 free movies and video games a week so that we could take to the customers about them. How awesome is that? (Although, I probably should be getting OT pay for that haha).

    My co-workers and manager were very helpful, friendly, and nice too. I've heard some horror stories about other branch managers though.

    Also, the community and the customers of that particular store were awesome. I remember having some awesome conversations about movies and life in general with the regular customers that would come in.

    Interacting with customers and the community is what I'm going to miss the most about Blockbuster and video stores in general. You're never going to get that out of that red box or getting your movies delivered to you 3 days.

    Cons

    The downside was the pay and hours. I think customer service reps in general deserve more pay in general.

    Oh and aside from being promoted to a manager, I don't really know where else you can go from there...

    Advice to ManagementAdvice

    Sorry...

    No opinion of CEO

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