Blue Cross Blue Shield of Minnesota

www.bluecrossmn.com
Engaged Employer

Blue Cross Blue Shield of Minnesota Reviews

Updated June 1, 2015
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2.0
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Michael Guyette
2 Ratings

Pros
  • Very flexible schedules and accommodating of work/life balance (in 13 reviews)

  • Good working culture, helpful colleagues, and good benefits (in 5 reviews)

Cons
  • Challenging environment implementing the Affordable Care Act and managing a dynamic health care marketplace (in 3 reviews)

  • Very little to NO appreciation for working over an above what is expected (in 2 reviews)

More Pros and Cons

17 Employee Reviews

Sort: Popular Rating Date
  1. confidencial

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Executive in Stillwater, MN
    Former Employee - Sales Executive in Stillwater, MN

    I worked at Blue Cross Blue Shield of Minnesota (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Will learn the Health Insurance Business

    Cons

    Not much job movement if not top performer.

    Advice to Management

    N/A


  2. The pace of change in this orginazation creates chaos..

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Utilization Review Nurse
    Former Employee - Utilization Review Nurse

    I worked at Blue Cross Blue Shield of Minnesota full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Company provides good benefits. My co-workers were professional and good people. PTO plan provides for adequate time off.

    Cons

    The pace of change in this organization creates chaos. One never knows when their job will be changed, again and again and again. There is little to no input desired by management regarding proposed changes. Don't get comfortable doing your job, you will likely be doing something else very soon. Salary, even with yearly bonus is low for a registered nurse.


  3. Squeaky wheels

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Eagan, MN
    Former Employee - Customer Service Representative in Eagan, MN

    I worked at Blue Cross Blue Shield of Minnesota full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    The benefits are amazing, and so are they people who work there.

    Cons

    The pay is below the industry standards and individual departments do not take into consideration how their changes in processes will affect other departments or the members they serve.


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  5. Helpful (1)

    Customer Service Rep Review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Health Guide in Eagan, MN
    Former Employee - Health Guide in Eagan, MN

    I worked at Blue Cross Blue Shield of Minnesota full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Outside of the service department, the company appears to be great. Great campus to work on, multiple fitness centers, great cafeteria's focused on healthy options.

    Cons

    Working as a Health Guide in the contact center started out all right, perhaps because I had such a positive outlook on finally having an office job(yes, I actually love the idea of an office job!). However, after going through open enrollment, those positive thoughts have gone away. I think most of us thought that after open enrollment ended, things would get better. Ha!! Things have only gotten worse! MNSure and BCBSMN were not prepared for the exchange. Unbelievable processing time for members. This isn't a review for mnsure, so I won't even get into dealing with them. If you had a question and your tech resources weren't available, then you had to email in your issue and tell the member you'd give them a callback. But then, you were never given any time to make those callbacks, resulting in getting members on the line that were furious because they were told they'd get that callback. You are given after call work time, that if not done within a standard amount of time, you'd have supervisors IMing you telling you to go available. After being on a 45 minute call with someone that needed research done, you'd be given maybe 2-3 minutes after hanging up with the member to close up your piece. It's very unlikely that supervisors will take escalated calls from members. We are told to own our calls and de-escalate the situation in order to avoid them having to take it. We're told, "well, there's nothing more I can do about it, so I don't know what they expect me to do." BILLING. Oh my god I could write a book on the billing issues that have been occurring. Blue Cross decided to implement a new billing system a few months back. This was one of the worst decisions and whoever decided that this system was a good idea should be fired. If the member is on eft, sometimes finance will pull two months instead of one, and then because "the system" won't generate a refund right away, the members have to wait a month or so before their refund will go out. You can try to email finance to get an answer on an issue, and if you send it as an urgent, you MIGHT be lucky to get a response in two weeks. And guess what that response is?? "The issue has been resolved." So, they don't get back to you until after your question has been answered on it's own. Member's policies have been terminated due to billing errors. Member's that had requested to be cancelled a month prior, and who's policies were cancelled, still are having money pulled out of their account. Good luck getting any time off. PTO has to be approved, but you pretty much have to request your day off 90 days out, or else good luck getting it approved. If you want to take some unpaid approved time off, you can only request that 3 days in advance, and there is NO WAY that they will ever approve that. If you call in sick, and have PTO in your "bank" you HAVE to use that time, you can't choose to take it as unpaid. God forbid you be allowed to use your time as you'd like. And if you have to call off of work too many times, you will written up and put on a 90 day probationary period. (I get there has to be guidelines, but unless you work there, it's hard to explain how awful the time off system is).

    Advice to Management

    Start actually listening to your employees, respond to our concerns and give us the proper back up to take care of our member's issues.


  6. Helpful (1)

    Poor Customer Service morale

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Health Guide in Eagan, MN
    Former Employee - Health Guide in Eagan, MN

    I worked at Blue Cross Blue Shield of Minnesota full-time (More than 3 years)

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Insurance, wellness benefits, nice campus, clean buildings. My coworkers were the only thing that kept me at the company for so long. Outside of service the morale seemed to be much higher and people seemed to enjoy their jobs. Service is always a little bit less fun (more rules for phone coverage etc) but people moped openly about going to their desk.

    Cons

    We were expected to maintain perfect audits on phone calls, impossible wrap up times while documenting exceptionally detailed conversations and you are micro managed to death. There is someone constantly breathing down your neck, weekly meetings with your supervisor about how you're failing (they do not praise) to meet company standards and constant guilt trips if you miss a single day due to illness. There is a very high turn around and everyone is miserable. The people who have been there longest are the main issues and we had to constantly clean up after they'd messed an account up. Its a very high stress environment and a lot of information to remember and remember 100% accurately. Constant changes in healthcare rulings and poor planning on BCBS's part created a lag in information and often came back to bite you in the butt as you were the one to take the call. I was very good at my job and never had issues and it was still very stressful- for the pay they were giving I should have been making double. I never received a raise in the years I was there and they did not appear to want to offer one. It was very difficult to post out into a new job or receive any sort of PTO as it had to be approved by people who seemed very biased.

    Advice to Management

    Stop micromanaging, listen to your employees and praise them for their efforts. Most of them are keeping the department afloat for you.


  7. Helpful (4)

    Depending on your department it's either a great place or hell..

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Technical Engineer in Eagan, MN
    Former Employee - Senior Technical Engineer in Eagan, MN

    I worked at Blue Cross Blue Shield of Minnesota full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Good compensation and solid benefits

    Cons

    A lack of unified management philosophy create islands of greatness or sadness. If you're working in some IT areas you have great management and great people while others seem like a bad high school movie with gossip and backbiting.

    Advice to Management

    Life work balance is either a corporate value or it is not. You can't have some managers respect peoples lives and others demand their team be on call 24 hours a day, 7 days a week, 365 days a year.


  8. Helpful (4)

    Membership

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Blue Cross Blue Shield of Minnesota full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Great co-workers, clean environment (keeping in mind you take out your own garbage daily), good working hours for many years - recently though management made a decision to enforce what ever they felt like works best for them not the employees anymore.

    Cons

    Bad leadership, short staffed, totally unprepared for the "Obama" Health Care Act or AHA, very STRESSFUL with bad leadership causing additional unneeded stress on the employees, require way more work from the employees then any leadership, with low pay. TOP HEAVY!! Benefits are far from fabulous - insurance is expensive, on-site daycare expensive, retirement plan a JOKE. Very little to NO appreciation for working over an above what is expected. Constant micro-managing employees, no trust!

    Advice to Management

    Empathy, hold true to the company words of FAMILY FIRST - the work will always be there tomorrow! STOP the micro managing - go back to TRUSTING your employees - their are still great people on this earth!


  9. Helpful (5)

    Can't wait to find a new job.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Health Management in Eagan, MN
    Current Employee - Health Management in Eagan, MN

    I have been working at Blue Cross Blue Shield of Minnesota full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Health benefits, retirement. Immediate supervisor does an amazing job.

    Cons

    Outdated technology, employees and ideas are also very outdated and can't adapt to new things. Micro management. Complacency gets you promotions and raises. Anyone above immediate supervisor doesn't care about you at all. You'll find yourself in a dead end in your position pretty quick.

    Advice to Management

    Treat your employees like adults. Show some appreciation for your employees. Figure out why there is such a high turn over in all roles/departments.


  10. Helpful (4)

    This is a very stressful work environment with improper training.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Health Guide in Eagan, MN
    Current Employee - Health Guide in Eagan, MN

    I have been working at Blue Cross Blue Shield of Minnesota full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Cheap health insurance and free gym access at work.

    Cons

    High turnover, unrealistic expectations and guidelines, too stressful


  11. Helpful (3)

    Dysfunctional, age discrimination

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Eagan, MN
    Former Employee - Project Manager in Eagan, MN

    I worked at Blue Cross Blue Shield of Minnesota full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    It was a good place to work where everyone wanted to succeed and not let anyone fail.

    Cons

    Became numbers conscious and let go employees with institutional memory on behalf of making the average employee age 40. Subsequently poor marketing communications leadership was put in place carrying out this financial correction strategy. I understand they too have been part of workforce reduction and the team is being reorganized once again.

    Advice to Management

    Be human. Make decisions that are long term.



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