Blue Cross Blue Shield of Minnesota

  www.bluecrossmn.com
  www.bluecrossmn.com
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Blue Cross Blue Shield of Minnesota Reviews

Updated September 13, 2014
Updated September 13, 2014
65 Reviews
3.3
65 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Michael Guyette
18 Ratings

Review Highlights

Pros
  • Very flexible schedules and accommodating of work/life balance (in 13 reviews)

  • Enjoyed working there for many years, good people, good environment, good benefits, good support (in 5 reviews)


Cons
  • Slow to implement changes in business processes and to provide resources needed to compete with other national health care companies (in 3 reviews)

  • communication between management and upper management (in 3 reviews)

More Highlights

14 Employee Reviews Back to all reviews

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  1.  

    Customer Service Rep Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Health Guide  in  Eagan, MN
    Former Employee - Health Guide in Eagan, MN

    I worked at Blue Cross Blue Shield of Minnesota full-time for more than a year

    Pros

    Outside of the service department, the company appears to be great. Great campus to work on, multiple fitness centers, great cafeteria's focused on healthy options.

    Cons

    Working as a Health Guide in the contact center started out all right, perhaps because I had such a positive outlook on finally having an office job(yes, I actually love the idea of an office job!). However, after going through open enrollment, those positive thoughts have gone away. I think most of us thought that after open enrollment ended, things would get better. Ha!! Things have only gotten worse! MNSure and BCBSMN were not prepared for the exchange. Unbelievable processing time for members. This isn't a review for mnsure, so I won't even get into dealing with them. If you had a question and your tech resources weren't available, then you had to email in your issue and tell the member you'd give them a callback. But then, you were never given any time to make those callbacks, resulting in getting members on the line that were furious because they were told they'd get that callback. You are given after call work time, that if not done within a standard amount of time, you'd have supervisors IMing you telling you to go available. After being on a 45 minute call with someone that needed research done, you'd be given maybe 2-3 minutes after hanging up with the member to close up your piece. It's very unlikely that supervisors will take escalated calls from members. We are told to own our calls and de-escalate the situation in order to avoid them having to take it. We're told, "well, there's nothing more I can do about it, so I don't know what they expect me to do."

    BILLING. Oh my god I could write a book on the billing issues that have been occurring. Blue Cross decided to implement a new billing system a few months back. This was one of the worst decisions and whoever decided that this system was a good idea should be fired. If the member is on eft, sometimes finance will pull two months instead of one, and then because "the system" won't generate a refund right away, the members have to wait a month or so before their refund will go out. You can try to email finance to get an answer on an issue, and if you send it as an urgent, you MIGHT be lucky to get a response in two weeks. And guess what that response is?? "The issue has been resolved." So, they don't get back to you until after your question has been answered on it's own. Member's policies have been terminated due to billing errors. Member's that had requested to be cancelled a month prior, and who's policies were cancelled, still are having money pulled out of their account.

    Good luck getting any time off. PTO has to be approved, but you pretty much have to request your day off 90 days out, or else good luck getting it approved. If you want to take some unpaid approved time off, you can only request that 3 days in advance, and there is NO WAY that they will ever approve that. If you call in sick, and have PTO in your "bank" you HAVE to use that time, you can't choose to take it as unpaid. God forbid you be allowed to use your time as you'd like. And if you have to call off of work too many times, you will written up and put on a 90 day probationary period. (I get there has to be guidelines, but unless you work there, it's hard to explain how awful the time off system is).

    Advice to ManagementAdvice

    Start actually listening to your employees, respond to our concerns and give us the proper back up to take care of our member's issues.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2.  

    Poor Customer Service morale

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Health Guide  in  Eagan, MN
    Former Employee - Health Guide in Eagan, MN

    I worked at Blue Cross Blue Shield of Minnesota full-time for more than 3 years

    Pros

    Insurance, wellness benefits, nice campus, clean buildings. My coworkers were the only thing that kept me at the company for so long. Outside of service the morale seemed to be much higher and people seemed to enjoy their jobs. Service is always a little bit less fun (more rules for phone coverage etc) but people moped openly about going to their desk.

    Cons

    We were expected to maintain perfect audits on phone calls, impossible wrap up times while documenting exceptionally detailed conversations and you are micro managed to death. There is someone constantly breathing down your neck, weekly meetings with your supervisor about how you're failing (they do not praise) to meet company standards and constant guilt trips if you miss a single day due to illness. There is a very high turn around and everyone is miserable. The people who have been there longest are the main issues and we had to constantly clean up after they'd messed an account up. Its a very high stress environment and a lot of information to remember and remember 100% accurately. Constant changes in healthcare rulings and poor planning on BCBS's part created a lag in information and often came back to bite you in the butt as you were the one to take the call. I was very good at my job and never had issues and it was still very stressful- for the pay they were giving I should have been making double. I never received a raise in the years I was there and they did not appear to want to offer one. It was very difficult to post out into a new job or receive any sort of PTO as it had to be approved by people who seemed very biased.

    Advice to ManagementAdvice

    Stop micromanaging, listen to your employees and praise them for their efforts. Most of them are keeping the department afloat for you.

    Doesn't Recommend
    No opinion of CEO
  3. 3 people found this helpful  

    Depending on your department it's either a great place or hell..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Technical Engineer  in  Eagan, MN
    Former Employee - Senior Technical Engineer in Eagan, MN

    I worked at Blue Cross Blue Shield of Minnesota full-time for more than 3 years

    Pros

    Good compensation and solid benefits

    Cons

    A lack of unified management philosophy create islands of greatness or sadness. If you're working in some IT areas you have great management and great people while others seem like a bad high school movie with gossip and backbiting.

    Advice to ManagementAdvice

    Life work balance is either a corporate value or it is not. You can't have some managers respect peoples lives and others demand their team be on call 24 hours a day, 7 days a week, 365 days a year.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5. 2 people found this helpful  

    Membership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Blue Cross Blue Shield of Minnesota full-time for more than 5 years

    Pros

    Great co-workers, clean environment (keeping in mind you take out your own garbage daily), good working hours for many years - recently though management made a decision to enforce what ever they felt like works best for them not the employees anymore.

    Cons

    Bad leadership, short staffed, totally unprepared for the "Obama" Health Care Act or AHA, very STRESSFUL with bad leadership causing additional unneeded stress on the employees, require way more work from the employees then any leadership, with low pay. TOP HEAVY!! Benefits are far from fabulous - insurance is expensive, on-site daycare expensive, retirement plan a JOKE. Very little to NO appreciation for working over an above what is expected. Constant micro-managing employees, no trust!

    Advice to ManagementAdvice

    Empathy, hold true to the company words of FAMILY FIRST - the work will always be there tomorrow! STOP the micro managing - go back to TRUSTING your employees - their are still great people on this earth!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 3 people found this helpful  

    This is a very stressful work environment with improper training.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Health Guide  in  Eagan, MN
    Current Employee - Health Guide in Eagan, MN

    I have been working at Blue Cross Blue Shield of Minnesota full-time for more than a year

    Pros

    Cheap health insurance and free gym access at work.

    Cons

    High turnover, unrealistic expectations and guidelines, too stressful

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 3 people found this helpful  

    Can't wait to find a new job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Health Management  in  Eagan, MN
    Current Employee - Health Management in Eagan, MN

    I have been working at Blue Cross Blue Shield of Minnesota full-time for more than 3 years

    Pros

    Health benefits, retirement. Immediate supervisor does an amazing job.

    Cons

    Outdated technology, employees and ideas are also very outdated and can't adapt to new things. Micro management. Complacency gets you promotions and raises. Anyone above immediate supervisor doesn't care about you at all. You'll find yourself in a dead end in your position pretty quick.

    Advice to ManagementAdvice

    Treat your employees like adults. Show some appreciation for your employees. Figure out why there is such a high turn over in all roles/departments.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 3 people found this helpful  

    Dysfunctional, age discrimination

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager  in  Eagan, MN
    Former Employee - Project Manager in Eagan, MN

    I worked at Blue Cross Blue Shield of Minnesota full-time for more than 10 years

    Pros

    It was a good place to work where everyone wanted to succeed and not let anyone fail.

    Cons

    Became numbers conscious and let go employees with institutional memory on behalf of making the average employee age 40.
    Subsequently poor marketing communications leadership was put in place carrying out this financial correction strategy. I understand they too have been part of workforce reduction and the team is being reorganized once again.

    Advice to ManagementAdvice

    Be human. Make decisions that are long term.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Unfortunately my experience with them was one of the most demoralizing throughout my twenty year career in IT.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Eagan, MN
    Former Employee - Anonymous Employee in Eagan, MN

    I worked at Blue Cross Blue Shield of Minnesota

    Pros

    Great company for obtaining work / life balance.
    Compensation was excellent.

    Cons

    IT Leadership was not adequately skilled at assessing employee skills. Evaluation of skills appeared to be based on superficial characteristics, such as certifications obtained, and ability to attend and present at local and/or national conferences. They have made significant changes in IT Sr. Leadership over the past year that may have addressed this short coming.

    Advice to ManagementAdvice

    Hire and promote staff that are able to obtain results. Make sure you stay in close contact with your employees to understand who those people are and reward them by giving them credit for work accomplished.

    Doesn't Recommend
    Approves of CEO
  10.  

    This is not a company for professional Technical People

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - IT Software Engineer  in  Eagan, MN
    Current Employee - IT Software Engineer in Eagan, MN

    I have been working at Blue Cross Blue Shield of Minnesota

    Pros

    This company has wonderful management from the Director level down. They enable growth, build solid teams, and approach problems as opportunities. Best Manager and Director I have ever worked for.

    Cons

    Everyone about the Manager has a completely unrealistic view of what Engineers are worth. The management that came in several years ago is convinced that their Engineers are overpaid and are quite content to punish the teams through attrition and reorganization.

    Advice to ManagementAdvice

    Just treat your professional employees like adults and put your cards on the table. two years ago *everyone* was fine with a pay freeze to save jobs. We love this place and our team members.

    Doesn't Recommend
    Disapproves of CEO
  11. 3 people found this helpful  

    Exported my job to India

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Software Developer  in  Eagan, MN
    Former Employee - Software Developer in Eagan, MN

    I worked at Blue Cross Blue Shield of Minnesota

    Pros

    Flexible work hrs when I worked and friendly employees.

    Cons

    Had to train my counterpart in India and then forced out.

    Advice to ManagementAdvice

    Outsourcing IT is a bad model in the long run. Employees left behind during last re-org is not happy because of increased work load and under prepared work force in India.

    No opinion of CEO

Blue Cross Blue Shield of Minnesota Photos

River Park I Building
View from 4th floor River Park I Building

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