Blue Cross (MI)
3.1 of 5 103 reviews
www.bcbsm.com Detroit, MI 5000+ Employees

Blue Cross (MI) Reviews

Updated Mar 23, 2014
All Employees Current Employees Only

3.1 103 reviews

                             

77% Approve of the CEO

Blue Cross (MI) President and CEO Daniel J. Loepp

Daniel J. Loepp

(62 ratings)

64% of employees recommend this company to a friend
19 Employee Reviews Back to all reviews
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Company is struggling and not getting better.

Anonymous Employee (Current Employee)
Detroit, MI

I have been working at Blue Cross (MI) full-time for more than 10 years

ProsThe company has great benefits, encourages health and wellness with competitions and incentives, and the workers (under manager-level) are usually hard-working and easy to partner with.

Cons(1) Management does not "care" what SME's below them have to say. The buzz word is "empowerment" but that does not translate to real life. Directors and above will make decisions negatively impacting their teams' ability to do their jobs - not giving them the system support they need for example - and impeding customer experience. However, they do this with incomplete information because they don't take the time to ask their "underlings" about the impact.

(2) The IT teams that the business areas have to work with are, in general, horrible. They are slow, develop incorrect processes, and seem to have no pride in their work. In the years I have been there I have yet to see them complete a project. It doesn't help that the business leadership mantra is "get it up and fix it later" which gives IT a pass in owning their work and doing something of quality.

(3) There has been a lot of talk in the last 3-5 years about competing with other plans. But, it's a lot of talk and not a lot of action. When ideas are given, leadership will shoot them down or deny funding. Management is so busy covering themselves or looking for that next rung on the ladder that they will not try new things.

(4) Hard work does not pay off. In my area, some of the least productive people have been promoted to managers because they don't make waves - approve everything without question. The most productive people who work hard to make project work, end on time, etc. are punished for being "roadblocks" if they question anything or point out that a process does not work and should not be approved.

(5) The first few years I was at the company were wonderful. People worked together, managers worked with their teams instead of for themselves, directors were approachable, and teamwork was valued on the projects. Since then, it has become a miserable place to work. People are out for themselves, afraid to think outside the box or "shine" for fear of getting their hand slapped. You don't know who you can trust, so friendships are few and far between. Add on to that the commute to the Ren Cen (every morning very crabby people are in the elevator complaining about it), the poor parking, the lack of safety, etc. and it's a stressful, angry place to work.

Advice to Senior ManagementMy advice is to trust your people and realize you're not always the smartest person in the room. If they tell you something is a good idea and can back it up with a business impact - believe them. If someone tells you a project is failing, instead of blaming your hard workers, determine how you can support them - even if that means going to battle for them. You will get more out of your people and be more successful if your people know you have their back.

Do not reward teammates who are cruel to others and don't be cruel yourself. If one or more people regularly leave your staff meetings in tears, there is an issue.

Stop spending so much money on consultants to tell you what to do to grow your area. I bet if you asked your own people they could tell you the same things - what is working, what isn't, what our competitors are doing better, and what the business trends are. What your team knows that the consultants do not is how your systems work, what your customers have asked for, and what your members expect.

Stop forcing your people to do things like outings, picnics, walks, etc. as if we're friends. We're not. The atmosphere is toxic - address that first. Then, you won't have to force people to do things as a team - we will want to support each other and you.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Disturbingly Incompetent

Application Development Intern (Former Employee)
Detroit, MI

I worked at Blue Cross (MI) as an intern for more than a year

ProsFlex-time, a few good people, the high-rise vantage point

ConsThis is one of the most dysfunctional organizations I've ever encountered. Its dismal claim metrics consistently place it in the 20th percentile of all plans in the Blue Cross Blue Shield network, and the reason for its horrible performance is reflected in the general incompetency of its employees. Leadership is absolutely clueless -- a great contingency of managers have zero training in project management and do not understand the principles of successful team building. The employees under them are hardly any better; if you are even modestly intelligent, your days will be filled with hand-holding and nurturing of the dumb and slow. If you are in fact good at what you do, expect to be a constant anchor for the flailing and drowning (buoy them long enough, and watch the bad swimmers get seamlessly promoted for their good golf swing and/or ability to spread gossip). Also, the entire employee base is sickly-looking and overweight -- departments are constantly engaged in weight-watcher small-talk and unofficial weight-loss tournaments. This company is very disturbing.

Advice to Senior ManagementIf this was a public company, you all would have been fired a long time ago.

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Former Supervisor

Anonymous Employee (Current Employee)

I have been working at Blue Cross (MI)

ProsGood educational reimbursement. Supervisors get paid overtime.

ConsYou have to be a part of the "good old boys club" to get promoted.

Advice to Senior ManagementNA

No, I would not recommend this company to a friend

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Has wonderful goals and plans and falls short on the realization within the culture.

Anonymous Employee (Former Employee)
Detroit, MI

I worked at Blue Cross (MI) full-time for more than a year

ProsGood benefits. Some managers are very good.

ConsSome managers are very dictatorial and do not empower their people. Leadership doesn't find out about it or doesn't deal with it. Employees suffer. Politics rule the culture. An opinion survey is completed yearly but nothing is done with it.

Advice to Senior ManagementHave skip meetings where you meet with employees and hear their concerns. Let them opt which meetings they attend within their department so they can avoid political backlash from speaking up.

No, I would not recommend this company to a friend

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Could be a good place to work.

Anonymous Employee (Current Employee)

I have been working at Blue Cross (MI) full-time

ProsPay and benefits are good.

ConsFrom what I hear not all areas are bad to work, I just happen to be in one that is tough. At one point they were telling us how many highlighters and rubber bands we could have at our desk, written up if you do not hit sign in on the dot, even if you were working at your desk. Very stressful. The HR department tells everybody that if you do customer service, you can go anywhere in the company, not true, there are people with master degrees still waiting to move ahead. Some of it is due to the unions seniority process.

Advice to Senior ManagementThere will always be a few bad eggs in a grp, but instead of picking them out, you treat everybody with disrespect while acting like your compassionate to the stressful job we have. Threats of being written up does not work, but being somebodies mentor could do wonders.

No, I would not recommend this company to a friend

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Unrealistic expectations and employees undervalued

Information Technology (Current Employee)
Detroit, MI

I have been working at Blue Cross (MI) full-time for more than 8 years

ProsGood benefits and salary. Yearly bonus. Pension.

ConsExecutives message to employees is that BCBSM supports empowerment of employees and diversity. Management team does not support the Corporate Culture. Motivation comes from fear and intimidation. Unrealistic expectations are the norm and when deadlines aren't met it is blamed on the employees. Successes are dismissed and mistakes are amplified to promote a culture of fear of losing your job. Interns and contractors are treated with more respect and value than long-term employees.

Advice to Senior ManagementEncouragement, respect and appreciation goes much farther than fear and intimidation.

No, I would not recommend this company to a friend

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Very dissappointed

Anonymous Employee (Current Employee)
Detroit, MI

I have been working at Blue Cross (MI) full-time for more than 10 years

ProsGreat benefits. 401k match. New merged downtown Detroit campus makes working within the company easier. Being downtown, near Greektown and Campus Martius.

ConsVery top heavy, manager and above are out for themselves and do not acknowledge or promote when appropriate. Hard work doesn't pay off and great ideas are squashed before even given a chance.

Advice to Senior ManagementListen to your employees at all levels. Give credit where credit is due.

No, I would not recommend this company to a friend

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Very negative, too political, to much nepotism, overall does not care about the employee.

Analyst (Former Employee)
Detroit, MI

I worked at Blue Cross (MI) full-time for more than 8 years

ProsIf you're an executives family member, there is no boundaries to hold you back from career advancement.
Great benefits, to compensate for low pay.

ConsToo much corporate politics.
Too much nepotism.
Very little opportunities for advancement, unless your within a clique.
 Too low of pay, most positions are 10-15k below the market rate compared to other corporations.

Advice to Senior ManagementStop looking at your employees as though their skills and talents are beneath management. The company is overwhelmed with talented employees, but are forced to work in positions that are under their skill set.

No, I would not recommend this company to a friend

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Health Care Analyst

Health Care Analyst (Current Employee)
Detroit, MI

I have been working at Blue Cross (MI) full-time for more than 3 years

Prosgood benefits, the people are very friendly and helpful.

ConsTurnover among the ground level workers is very high. salary is not that high, but okay.

Advice to Senior ManagementHire people for quality, not quantity.

No, I would not recommend this company to a friend

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Top Heavy

Anonymous Employee (Current Employee)
Detroit, MI

I have been working at Blue Cross (MI) full-time for more than a year

ProsThe benefits are very good: health care, tuition reimbursement, 401K.

ConsThis is the most top heavy company I've ever seen. There are so many layers of VPs and Directors and they just attend meetings all day long. Turnover among the ground level workers is very high. They create positions to promote people and some managers/supervisors/team leads have two employees beneath them.

Advice to Senior ManagementCut some layers, add some workers. You'll get a lot more work done for your money.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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Glassdoor is your free inside look at Blue Cross (MI) reviews and ratings — including employee satisfaction and approval rating for Blue Cross (MI) CEO Daniel J. Loepp. All 19 reviews posted anonymously by Blue Cross (MI) employees.