Blue Cross (MI)

www.bcbsm.com

Blue Cross (MI) Reviews

Updated January 12, 2015
Updated January 12, 2015
150 Reviews
3.4
150 Reviews
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Blue Cross (MI) President and CEO Daniel J. Loepp
Daniel J. Loepp
79 Ratings

Review Highlights

Pros
  • Great benefits and a variety discount options available (in 16 reviews)

  • Good benefits , flexible work schedules (in 10 reviews)


Cons
  • Work life balance is a big issue for a good part of the year, but that is the nature of the insurance industry (in 6 reviews)

  • Very top heavy, manager and above are out for themselves and do not acknowledge or promote when appropriate (in 5 reviews)

More Highlights

22 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Not good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Intelligence in Detroit, MI
    Former Employee - Business Intelligence in Detroit, MI

    I worked at Blue Cross (MI)

    Pros

    Stable company, RenCen nice building, good IT budget

    Cons

    Politics, huge turnover, parking, commute, underpaid. Too many contractors due to lack of retaining talent

    Advice to ManagementAdvice

    Pay higher, take notice of your employees that are talented

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Overworked

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Southfield, MI
    Former Employee - Customer Service Representative in Southfield, MI

    I worked at Blue Cross (MI) full-time (more than an year)

    Pros

    Pay was good but no benefits

    Cons

    Mean supervisors and managers. No work/life balance.

    Advice to ManagementAdvice

    Be more understanding

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 4 people found this helpful  

    No growth here for hard work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager in Detroit, MI
    Current Employee - Project Manager in Detroit, MI

    I have been working at Blue Cross (MI) full-time (more than 8 years)

    Pros

    Security & stability, mediocre growth

    Cons

    red tape , politics , discrimination , tough to grow in the org, growth depends on who you know & whether your immediate manager knows you well on personal level

    Advice to ManagementAdvice

    Please update your employee performance review process

    Recommends
    Positive Outlook
    No opinion of CEO
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  5. 6 people found this helpful  

    Company is struggling and not getting better.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Detroit, MI
    Current Employee - Anonymous Employee in Detroit, MI

    I have been working at Blue Cross (MI) full-time (more than 10 years)

    Pros

    The company has great benefits, encourages health and wellness with competitions and incentives, and the workers (under manager-level) are usually hard-working and easy to partner with.

    Cons

    (1) Management does not "care" what SME's below them have to say. The buzz word is "empowerment" but that does not translate to real life. Directors and above will make decisions negatively impacting their teams' ability to do their jobs - not giving them the system support they need for example - and impeding customer experience. However, they do this with incomplete information because they don't take the time to ask their "underlings" about the impact.

    (2) The IT teams that the business areas have to work with are, in general, horrible. They are slow, develop incorrect processes, and seem to have no pride in their work. In the years I have been there I have yet to see them complete a project. It doesn't help that the business leadership mantra is "get it up and fix it later" which gives IT a pass in owning their work and doing something of quality.

    (3) There has been a lot of talk in the last 3-5 years about competing with other plans. But, it's a lot of talk and not a lot of action. When ideas are given, leadership will shoot them down or deny funding. Management is so busy covering themselves or looking for that next rung on the ladder that they will not try new things.

    (4) Hard work does not pay off. In my area, some of the least productive people have been promoted to managers because they don't make waves - approve everything without question. The most productive people who work hard to make project work, end on time, etc. are punished for being "roadblocks" if they question anything or point out that a process does not work and should not be approved.

    (5) The first few years I was at the company were wonderful. People worked together, managers worked with their teams instead of for themselves, directors were approachable, and teamwork was valued on the projects. Since then, it has become a miserable place to work. People are out for themselves, afraid to think outside the box or "shine" for fear of getting their hand slapped. You don't know who you can trust, so friendships are few and far between. Add on to that the commute to the Ren Cen (every morning very crabby people are in the elevator complaining about it), the poor parking, the lack of safety, etc. and it's a stressful, angry place to work.

    Advice to ManagementAdvice

    My advice is to trust your people and realize you're not always the smartest person in the room. If they tell you something is a good idea and can back it up with a business impact - believe them. If someone tells you a project is failing, instead of blaming your hard workers, determine how you can support them - even if that means going to battle for them. You will get more out of your people and be more successful if your people know you have their back.

    Do not reward teammates who are cruel to others and don't be cruel yourself. If one or more people regularly leave your staff meetings in tears, there is an issue.

    Stop spending so much money on consultants to tell you what to do to grow your area. I bet if you asked your own people they could tell you the same things - what is working, what isn't, what our competitors are doing better, and what the business trends are. What your team knows that the consultants do not is how your systems work, what your customers have asked for, and what your members expect.

    Stop forcing your people to do things like outings, picnics, walks, etc. as if we're friends. We're not. The atmosphere is toxic - address that first. Then, you won't have to force people to do things as a team - we will want to support each other and you.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Disturbingly Incompetent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Application Development Intern in Detroit, MI
    Former Employee - Application Development Intern in Detroit, MI

    I worked at Blue Cross (MI) as an intern (more than an year)

    Pros

    Flex-time, a few good people, the high-rise vantage point

    Cons

    This is one of the most dysfunctional organizations I've ever encountered. Its dismal claim metrics consistently place it in the 20th percentile of all plans in the Blue Cross Blue Shield network, and the reason for its horrible performance is reflected in the general incompetency of its employees. Leadership is absolutely clueless -- a great contingency of managers have zero training in project management and do not understand the principles of successful team building. The employees under them are hardly any better; if you are even modestly intelligent, your days will be filled with hand-holding and nurturing of the dumb and slow. If you are in fact good at what you do, expect to be a constant anchor for the flailing and drowning (buoy them long enough, and watch the bad swimmers get seamlessly promoted for their good golf swing and/or ability to spread gossip). Also, the entire employee base is sickly-looking and overweight -- departments are constantly engaged in weight-watcher small-talk and unofficial weight-loss tournaments. This company is very disturbing.

    Advice to ManagementAdvice

    If this was a public company, you all would have been fired a long time ago.

    Disapproves of CEO
  7.  

    Former Supervisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Blue Cross (MI)

    Pros

    Good educational reimbursement. Supervisors get paid overtime.

    Cons

    You have to be a part of the "good old boys club" to get promoted.

    Advice to ManagementAdvice

    NA

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    Has wonderful goals and plans and falls short on the realization within the culture.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Detroit, MI
    Former Employee - Anonymous Employee in Detroit, MI

    I worked at Blue Cross (MI) full-time (more than an year)

    Pros

    Good benefits. Some managers are very good.

    Cons

    Some managers are very dictatorial and do not empower their people. Leadership doesn't find out about it or doesn't deal with it. Employees suffer. Politics rule the culture. An opinion survey is completed yearly but nothing is done with it.

    Advice to ManagementAdvice

    Have skip meetings where you meet with employees and hear their concerns. Let them opt which meetings they attend within their department so they can avoid political backlash from speaking up.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Could be a good place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Blue Cross (MI) full-time

    Pros

    Pay and benefits are good.

    Cons

    From what I hear not all areas are bad to work, I just happen to be in one that is tough. At one point they were telling us how many highlighters and rubber bands we could have at our desk, written up if you do not hit sign in on the dot, even if you were working at your desk. Very stressful. The HR department tells everybody that if you do customer service, you can go anywhere in the company, not true, there are people with master degrees still waiting to move ahead. Some of it is due to the unions seniority process.

    Advice to ManagementAdvice

    There will always be a few bad eggs in a grp, but instead of picking them out, you treat everybody with disrespect while acting like your compassionate to the stressful job we have. Threats of being written up does not work, but being somebodies mentor could do wonders.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 3 people found this helpful  

    Unrealistic expectations and employees undervalued

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Information Technology in Detroit, MI
    Current Employee - Information Technology in Detroit, MI

    I have been working at Blue Cross (MI) full-time (more than 8 years)

    Pros

    Good benefits and salary. Yearly bonus. Pension.

    Cons

    Executives message to employees is that BCBSM supports empowerment of employees and diversity. Management team does not support the Corporate Culture. Motivation comes from fear and intimidation. Unrealistic expectations are the norm and when deadlines aren't met it is blamed on the employees. Successes are dismissed and mistakes are amplified to promote a culture of fear of losing your job. Interns and contractors are treated with more respect and value than long-term employees.

    Advice to ManagementAdvice

    Encouragement, respect and appreciation goes much farther than fear and intimidation.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Very dissappointed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Detroit, MI
    Current Employee - Anonymous Employee in Detroit, MI

    I have been working at Blue Cross (MI) full-time (more than 10 years)

    Pros

    Great benefits. 401k match. New merged downtown Detroit campus makes working within the company easier. Being downtown, near Greektown and Campus Martius.

    Cons

    Very top heavy, manager and above are out for themselves and do not acknowledge or promote when appropriate. Hard work doesn't pay off and great ideas are squashed before even given a chance.

    Advice to ManagementAdvice

    Listen to your employees at all levels. Give credit where credit is due.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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