Blue Cross (MI) Reviews

Current Employee – been working at Blue Cross (MI) full-time for more than 8 years

Pros – Good benefits and salary. Yearly bonus. Pension.

Cons – Executives message to employees is that BCBSM supports empowerment of employees and diversity. Management team does not support the Corporate Culture. Motivation comes from fear and intimidation. Unrealistic expectations are the norm and when deadlines aren't met it is blamed on the employees. Successes are dismissed and mistakes are amplified to promote a culture of fear of losing your job. Interns and contractors are treated with more respect and value than long-term employees.

Advice to Senior Management – Encouragement, respect and appreciation goes much farther than fear and intimidation.

No, I would not recommend this company to a friend

Current Employee – been working at Blue Cross (MI) full-time for more than 10 years

Pros – Great benefits. 401k match. New merged downtown Detroit campus makes working within the company easier. Being downtown, near Greektown and Campus Martius.

Cons – Very top heavy, manager and above are out for themselves and do not acknowledge or promote when appropriate. Hard work doesn't pay off and great ideas are squashed before even given a chance.

Advice to Senior Management – Listen to your employees at all levels. Give credit where credit is due.

No, I would not recommend this company to a friend

Former Employee – worked at Blue Cross (MI) full-time for more than 8 years

Pros – If you're an executives family member, there is no boundaries to hold you back from career advancement.
Great benefits, to compensate for low pay.

Cons – Too much corporate politics.
Too much nepotism.
Very little opportunities for advancement, unless your within a clique.
 Too low of pay, most positions are 10-15k below the market rate compared to other corporations.

Advice to Senior Management – Stop looking at your employees as though their skills and talents are beneath management. The company is overwhelmed with talented employees, but are forced to work in positions that are under their skill set.

No, I would not recommend this company to a friend

Current Employee – been working at Blue Cross (MI) full-time for more than 3 years

Pros – good benefits, the people are very friendly and helpful.

Cons – Turnover among the ground level workers is very high. salary is not that high, but okay.

Advice to Senior Management – Hire people for quality, not quantity.

No, I would not recommend this company to a friend

Current Employee – been working at Blue Cross (MI) full-time for more than a year

Pros – The benefits are very good: health care, tuition reimbursement, 401K.

Cons – This is the most top heavy company I've ever seen. There are so many layers of VPs and Directors and they just attend meetings all day long. Turnover among the ground level workers is very high. They create positions to promote people and some managers/supervisors/team leads have two employees beneath them.

Advice to Senior Management – Cut some layers, add some workers. You'll get a lot more work done for your money.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at Blue Cross (MI)

Pros – Benefits are very good; premiums are acceptable even though they have increased greatly over the past several years. Senior mgmt has tried to make an example of its employees to its members by increasing employee benefit premiums.

Cons – Most of management operates by "old school" principles of using scare tactics, intimidation, bullying, and even downright harrassment toward employees. Many lower and mid-level management members are relatives or friends of senior management, and they have survived numerous staff cutbacks even though their performance and ratings are low. Staff cutbacks are based on popularity contests and fears of older employees filing age-discrimination lawsuits rather than by performance guidelines.

Advice to Senior Management – Take the bull by the horns and clean house starting at the top and working down. Make staff reductions according to performance and education levels.

No, I would not recommend this company to a friend

Current Employee – been working at Blue Cross (MI)

Pros – Somewhat stable and a predictable environment.

Cons – You can get bored and frustrated easily.

Advice to Senior Management – Please fire yourself.

No, I would not recommend this company to a friend

Former Employee – worked at Blue Cross (MI)

Pros – The benefits are very good. Full medical, dental, vision, tuition reimbursement. Management does contribute toward these benefits while UAW employees do not, but the employee contribution is reasonable at this point.

Cons – Interdepartmental communication is abhorrent, and "slackers" abound. Although the current move to streamline procedures and cut costs had made some difference, the company is still processing problem claims ineffeciently, as they move from department to department in an attempt to get tthe payment to the provider or subscriber. There is unmasked tension between support departments and the front-line customer service areas. These support areas just can't understand the need to service customers effeciently. The company is still using systems that are outdated. Time to join the 21st century.

Advice to Senior Management – Mr, Loepp, LISTEN to what your customers are telling you, and actively seek out opinions of front line employees. Make yourself more visible in the customer service areas. You have an abundance of excellent and hardworking people there who are forced to work without one system which is the "source of truth" for customers. The delay in the implememtation of the new operating system is unforgivable, and every day it continues to be delayed, the competition is gaining. Encourage an atmosphere of "what you know" and not "who you know".

No, I would not recommend this company to a friend

Former Employee – worked at Blue Cross (MI)

Pros – If you can get an administrative position, the work is routine, you can't get fired unless they downsize.

Cons – No incentive for excellence. Poor communication overall.

Advice to Senior Management – Communicate. Hire supervisors who know how to communicate.

No, I would not recommend this company to a friend

Former Employee – worked at Blue Cross (MI)

Pros – easy job, not stressful. A good place to stay if you are planning to retire soon.

Cons – The work is boring. The salary is low compared to other industry.

No, I would not recommend this company to a friend