Blue Cross Reviews

Updated October 16, 2014
Updated October 16, 2014
130 Reviews
3.3
130 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Blue Cross President and CEO Scott P. Serota
Scott P. Serota
56 Ratings

Review Highlights

Pros
  • The company as a whole does strive to provide a good work-life balance, though it isn't always possible (in 12 reviews)

  • Many opportunities to advance, great bonuses, great benefits, and great payscale (in 12 reviews)


Cons
  • They are a highbred association that has not appropriately incentivized senior management (in 8 reviews)

  • there in no cons regarding to this company (in 5 reviews)

More Highlights

18 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Game changers need not apply

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Washington, DC
    Former Employee - Anonymous Employee in Washington, DC

    I worked at Blue Cross full-time (more than 3 years)

    Pros

    If you want to join the ranks of "lifers," this is the place - Chicago has few who completed college, let alone an advanced degree. DC has several with advanced education, but don't try to innovate or effect change. Status quo and contract preservation is where it's at.

    Cons

    Rigid, arrogant management. Contract and procurement shell games. Too close to the client - to the point of becoming the worst stereotypical image of "federal employees" (~do nothing types); no interest in changing policies or procedures to be more effective, save money, provide better customer focus.

    Advice to ManagementAdvice

    Stop blaming employees for the poor culture. Stop doing surveys that don't lead to change. Stop pretending to care about federal employees - it's all about the premium revenue sharing, for the member plans. Keep up the good work keeping out the competition, rip-off federal employees and taxpayers. Oh, and nice collaboration with CareFirst & the DC SHOP in dumping over 12,000 members of congress into a small employer exchange for 50 or fewer employees!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Highly political, rigid, small minded thinking, upper management is over invested in themselves.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Blue Cross full-time (more than 3 years)

    Pros

    Great location, value internal training, nice views.

    Cons

    Too many levels of management, not enough workers. Management is incompetent and self-focused. Perception is everything, individual capabilities not always properly evaluated, extensive levels of favoritism, all about title and who you know rather than quality or substance of work. Lots of dead wood in the work force; they need to question the organization's relevance in the healthcare industry as a non-for-profit association of member plans as none of their competitors are positioned that way. The new government mandates will make many of their business processes obsolete and has created a ton of change that the executives don't know how to manage. Evaluations and promotions as well as the bonus plans are a mystery to the line staff. No incentives, rewards, or thank you offered for hard work.

    Advice to ManagementAdvice

    Stop polishing the mahogany in your office and get out onto the floors to see what is going on within your departments.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 5 people found this helpful  

    Managing Director - National Programs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Managing Director in Chicago, IL
    Current Employee - Managing Director in Chicago, IL

    I have been working at Blue Cross full-time (more than 8 years)

    Pros

    Location - easy access to public transport and a great neighborhood
    Name - a prestigious company
    Longevity - most people who make it in can stay for a long time
    Work day - 37.5 hrs, easy to do

    Cons

    There is no way to prepare or mold to the politics within this organization. You either are a very political (2-faced, deceptive, appearance over substance) person or you are not. If you are not - your skills, knowledge or work ethics mean nothing.
    Be aware - if you work here, you may be fired for doing things other people might consider smart. I.e. working from home after hours, making LinkedIn connections (take time to notice that people currently employed there have very weak LinkedIn Profiles), introducing yourself to others within the company (all introductions and interactions are directed).

    Advice to ManagementAdvice

    Review your internal culture (a re-org is not enough to improve operations).
      Your employees are not aware of ACA and are making decisions without considering how the over all market will change - national accounts, TPA's and through the exchanges.
    BCBSA can lead the market but your staff is too political and uninformed to do anything but respond to research that is years old.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5.  

    Pays employees lower than minimum job salaries for incentive based jobs.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Blue Cross

    Pros

    Benefits , employer wellness programs and SUN programs , company discounts and employee work out facilities

    Cons

    Pay policies are different than most companies for incentive based jobs

    Advice to ManagementAdvice

    Revamp the pay policy

  6.  

    Disturbing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Customer Service Advocate in Florence, SC
    Current Employee - Claims Customer Service Advocate in Florence, SC

    I have been working at Blue Cross full-time (more than 5 years)

    Pros

    The hours and location is great.

    Cons

    The company has focus on stress management, not team focused, total confusion on assignments. Hiring requirements are open for years. Which means if you get hired on the spot it is open for approval for years.

    Advice to ManagementAdvice

    Tell the truth about job requirements.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7.  

    Horizon - Poor Senior Leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Manager in Newark, NJ
    Former Employee - IT Manager in Newark, NJ

    I worked at Blue Cross full-time (more than 10 years)

    Pros

    Salary, Paid Time Off, Tuition Reimbursement

    Cons

    Poor leadership, Bed Bugs, Top heavy, not enough support staff, outsourcing everything. o Directors who don't know how to lead and then blame staff as the scapegoats.

    Advice to ManagementAdvice

    Wake Up!! Talk to your employees, treat people fairly, stop running a sweat shop - people need to have a life outside of Horizon. Stop outsourcing service and IT to people who do not care and can't speak English.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 2 people found this helpful  

    MANAGING DIRECTOR

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Managing Director in Washington, DC
    Former Employee - Managing Director in Washington, DC

    I worked at Blue Cross full-time (more than 3 years)

    Pros

    Great Access and Perspective to see the landscape of the industry.

    Cons

    The BCBS Association has become lazy. They are a highbred association that has not appropriately incentivized senior management. Too many stakeholders. Disinterested Board. No shareholders. Limited accountability on the part of senior management. Executive leadership is extremely political and chasing their own agendas which has led to bad behavior. Regarding FEP, OPM should force the association to compete with United and eliminate their captive market. This would help change things and ultimately improve the culture. They owe this to the US taxpayer.

    Advice to ManagementAdvice

    Wake up. The Blues system needs more than brand to thrive. Many good people but poor leadership at the Association. Individual plans do a much better job and survive despite the association.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    I regret choosing Blue Cross Blue Shield Assoc. over working at Northwestern University.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Altiris Administrator in Chicago, IL
    Former Employee - Altiris Administrator in Chicago, IL

    I worked at Blue Cross full-time (more than 3 years)

    Pros

    - Free Flavia (coffee, tea, hot chocolate) machine.
    - Management didnt mind if I took smoke breaks.
    - Close to public transportation.
    - Interesting mix of employees.

    Cons

    - Below average pay.
    - Excessive hours for a salaried position.
    - Management would expect us to respond to emails 24x7x365, however management would send non-work related emails after hours wasting my personal time.
    - They did not bother to inform me that I was terminated after almost 3 years of being employed, I found out when I showed up to work and my key card did not work. Management refused to respond to my emails asking why I was terminated.
    - Their application development teams are almost exclusively made up of H1B visa holders. I find it difficult to belive that they could not find Americans who had application development experience. I wouldn't
    - Excessive use of out sourcing organizations.
    - Employees brought in by out sourcing organizations were treated as 2nd class employees by many other employees.

    Advice to ManagementAdvice

    Stop hiring H1Bs visa holders, there are plenty of Americans who could use those jobs. Insource your outsourced employees. Grow some balls and tell employees they are being terminated. Bring compensation up to market averages.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    this job is very stressful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Customer Service Advocate in Florence, SC
    Former Employee - Claims Customer Service Advocate in Florence, SC

    I worked at Blue Cross full-time (more than 10 years)

    Pros

    there are not any pros

    Cons

    Nothing good about the company

    Advice to ManagementAdvice

    quit intimating your employees now

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 3 people found this helpful  

    Exellent pay, bad management, slow paced environment, no direction, Old technology

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Software Programmer Consultant in Downers Grove, IL
    Former Employee - Systems Software Programmer Consultant in Downers Grove, IL

    I worked at Blue Cross full-time (less than an year)

    Pros

    -Big fat salary
    -Excellent Medical benefits

    Cons

    -Too much micromangement
    -Mistakes that you make small or big will be blown up and help against you
    -No direction for current and new employees
    -Technical Objectives changes on a daily basis
    -Employees talk negitively about each other freely
    -No motivation from Team Lead or Managers
    -Unfriendly and unhelpful co-workers will make it hard to learn the environment and or policies
    -You may only work from home after 1 year working with the company (IT Division only)
    -IT department has very little diversity
    -Very old infrastructure such as Novell envionment slows down the progession of technology

    Advice to ManagementAdvice

    Dismiss or make changes to Team Leads that are not Team leaders.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

Work at Blue Cross? Share Your Experiences

Blue Cross

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.