Blue Cross
3.1 of 5 90 reviews
www.bcbs.com Chicago, IL 500 to 999 Employees

Blue Cross Reviews

Updated Mar 25, 2014

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3.1 90 reviews

                             

62% Approve of the CEO

Blue Cross President and CEO Scott P. Serota

Scott P. Serota

(48 ratings)

61% of employees recommend this company to a friend
14 Employee Reviews Back to all reviews
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Frustrating and Depressing Environment in Enterprise IT

Enterprise IT Contingent Staff (Current Employee)
Chicago, IL

I have been working at Blue Cross as a contractor for more than a year

ProsDepending on the area you end up in Enterprise IT, you will like the people you work with day to day.

ConsIt is very difficult to get a full time position. Most people are contingent staff that BCBSA will keep around for years. No benefits for contingent staff, no paid holidays or sick days, and they are excluded from all company wide emails, meetings, and events.

VERY difficult to make the jump from contingent staff to full time employee.

Career advancement is almost impossible unless you want to get heavily involved in corporate politics.

In IT unless you are working on a high visibility project, your GOOD work goes unnoticed to anyone above your manager. Any mistakes will be sure to be pointed out and made note of by your manager and director to bring up from time to time.

Your yearly bonus is based on how leadership perceives you, not on your actual work ethic.

Certain managers/directors are very eager to get ahead and give themselves a boost. They will take your work from you and present it to leadership as their own to gain praise.

CIO will profess an "Open Door Policy", but managers and directors want all communication to go through "The Chain of Command".

Serious issues of trust within the organization. Anyone who openly expresses their ideas or concerns that conflict with leadership views are told to shut up or look for employment elsewhere.

Re-orgs in IT happen at least once a year for the past 3 years.

Since the start of 2014, people have been leaving left and right.

Advice to Senior ManagementYour leadership has lead to a terrible work environment. NO ONE is happy. Trust is at an all time low. I have a feeling that a few more re-orgs will happen then the company will clean house and let all management go. The problem is at the top of EIT. Lead by Intimidation is no way to lead at all. He created this environment and nothing will change until he is gone.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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No one there wants to be there.

Intern (Former Employee)
Chicago, IL

I worked at Blue Cross as an intern for less than a year

ProsBig brand name and presence in industry. Unsurpassed reach in the healthcare world. Exposure to a wide reach in the healthcare world.

ConsLow compensation and standards for employees. Low expectations for work output by employees. The apathy is contagious.

Advice to Senior ManagementFire 60-75% of the staff, and then pay everyone 50% more, and replace attrition only for 2.5 years.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Life changing and not in a good way.

Anonymous Employee (Former Employee)

I worked at Blue Cross

ProsThe hours was flexible. They offered tuition reimbursement and encourage promoting from within.

ConsThey expected more and more from employees as time went on. The environment was infectious in a bad way. There was a lot of negative energy and pressure to always be at work; sometimes working six or more days straight. The amount of work you put out took precedence over the quality of work even if it was done incorrectly. It was all about numbers.

Advice to Senior ManagementListen to those below you. They are the backbone of the company and appreciate them.

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If you want stability and no growth/learning opportunity

Software Engineer (Former Employee)

I worked at Blue Cross full-time

ProsWork Life Balance. Option to telecommute.

ConsNo Growth opportunity. Working on Older technologies. You will spend most of your time on maintaining applications as oppose to implementation/development. Management will not support your career goals unless it is related to their goals and career advancement.

Advice to Senior ManagementListen to your employees and take action.

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The Truth Hurts

Customer Service Representative (Current Employee)
Omaha, NE

I have been working at Blue Cross full-time for more than 3 years

ProsThis company offers average health care benefits along with dental and vision. They do offer the ability to contribute to a 401K as well. The hours of operation are fair considering the nature of the business.

ConsThere is a large disconnect between departments and understanding who is responsible for doing what. The lack of published processes and procedures results in wasted time and poor service levels.

Advice to Senior ManagementManagement needs to be aware of the large amount of employee dissatisfaction within the Customer Service Department and the lack of movement allowed to other departments.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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The worst job I ever had

Anonymous Employee (Former Employee)

I worked at Blue Cross

ProsThey pay really. really well.

ConsEveryone runs around in constant fear for their job. You try hard at BCBSA not because you want to get ahead, but because you don't want to mess up. If you've ever wanted to know why healthcare costs so much in this country, spend about a week working for these folks.

Advice to Senior ManagementStop trying to play both sides of the fence when it's obvious which side you're on.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Implementation Consultant

Anonymous Employee (Current Employee)

I have been working at Blue Cross

ProsGood environment and cafeteria is pretty good.

ConsPay is low and no room for career advancement.

Advice to Senior ManagementPay more

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stress-filled with providers yelling at you most of the day

Provider Services Representative (Current Employee)
Albany, NY

I have been working at Blue Cross full-time for more than 3 years

Prossalary is good and so are benefits

Consstress, stress, stress and more stress

Advice to Senior Managementthey would never listen to us anyway, what's the point?

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Overly bureaucratic and conservative

Anonymous Employee (Former Employee)
Chicago, IL

I worked at Blue Cross

ProsThe benefits package is very good

ConsSenior management is insular and will not work together which impacts everyone else, difficult to get new ideas implemented. Internal processes are extremely cumbersome. The best example is performance management - the review form is anywhere from 8-15 pages long. We were promised a "streamlined" review process at the end of 2009. Management and employees are still waiting. And Serota is WAY overpaid.

No, I would not recommend this company to a friend

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BCBSA would rather keep you at low level job you're overqualified for than promote you into something more challenging

Anonymous Employee (Former Employee)
Chicago, IL

I worked at Blue Cross

ProsThis review is for the Blue Cross and Blue Shield Association.
- Pay is decent, benefits are pretty good, and PTO time is wonderful
- Some employees can enjoy telecommuting
- Environment is relatively stable, no massive layoffs

ConsVery few employees are actually able to telecommute. Management seems to award telecommuting privileges unfairly, and every division handles it differently. In my division, only new mothers (but not new fathers) could telecommute. Worse, the new mothers would actively prevent others from telecommuting by arguing that it was a benefit of motherhood.

While the environment is stable, it's also excruciatingly stable. Lots of older employees have been there for years and never kept up with technology, software, or a general level of competence beyond 1995. The company would rather keep you at a low-level and non-challenging position than promote you to something where you could actually be challenged and contribute to the organization. Then the company will hire someone else for the promotion (because they have "more experience"), and then you'll get to do both jobs because the new worker is incompetent.

Many projects are completed with backward and ineffective processes because middle or upper level management doesn't understand effective ones.

Company does not address little problems before they escalate into big problems. Management isn't good at reprimanding problem employees because there is a general apprehension regarding conflict. Company culture is very passive-aggressive. Lots of politics. Years of upper level management bickering goes into high level decision making.. Can be very frustrating because the organization becomes very, very siloed.

Advice to Senior ManagementThe vast majority of employees have no interaction with customers on-site: loosen up on the attire stipulations. Even allowing jeans one day a week would go a long way and cost the company nothing. Embrace technology, and require all employees to keep up with new technology and software.

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Glassdoor is your free inside look at Blue Cross reviews and ratings — including employee satisfaction and approval rating for Blue Cross CEO Scott P. Serota. All 14 reviews posted anonymously by Blue Cross employees.