Blue Cross Reviews

Updated August 19, 2014
Updated August 19, 2014
124 Reviews
3.4
124 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Blue Cross President and CEO Scott P. Serota
Scott P. Serota
54 Ratings

Review Highlights

Pros
  • The company as a whole does strive to provide a good work-life balance, though it isn't always possible (in 12 reviews)

  • Flexible job, competitive pay, good benefits (in 9 reviews)


Cons
  • Senior Management is very conservative and not want to change at all (in 7 reviews)

  • there in no cons regarding to this company (in 5 reviews)

More Highlights

38 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    It was a great place to work

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Business Analysis  in  Columbia, SC
    Former Employee - Senior Business Analysis in Columbia, SC

    I worked at Blue Cross as a contractor for more than a year

    Pros

    The leadership was very knowledgeable and helpful when help was required. The office culture was a typical large company.

    Cons

    There was no discussion about personal growth or information on how to become a fulltime employee for contractors. The only way I saw that in action was the management decided to bring a contractor on as full time.

    Advice to ManagementAdvice

    More of an open door concept is needed.

    Recommends
    Negative Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Meh.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service  in  Jacksonville, FL
    Former Employee - Customer Service in Jacksonville, FL

    I worked at Blue Cross full-time for less than a year

    Pros

    Decent training, you had a few weeks to learn the system.

    Cons

    Typical call center environment, emphasis is on quantity not quality. Didn't really feel there was an easy way to get help from a "higher-up".

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Data Entry Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Data Entry Associate  in  Kansas City, MO
    Former Employee - Data Entry Associate in Kansas City, MO

    I worked at Blue Cross as a contractor

    Pros

    Employee's were very friendly and I learned more about the insurance industry.

    Cons

    It was just a 3 month contract job

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  5.  

    BCBS

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Business Analyst  in  Grand Rapids, MI
    Former Employee - Senior Business Analyst in Grand Rapids, MI

    I worked at Blue Cross part-time for less than a year

    Pros

    good team effort, project plans

    Cons

    No special comments from me.

  6. 3 people found this helpful  

    Don't work here if you have a family

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager  in  Chicago, IL
    Former Employee - Senior Manager in Chicago, IL

    I worked at Blue Cross full-time for more than 5 years

    Pros

    The pay and work location in the Chicago loop are great

    Cons

    Busy work, lack of challenging work. Ineffective reporting structure. Too much time spent on department projects, hours of meetings leaving not much time to do your actual job. Unless you are willing to be the earliest bird in the morning, and the one who leaves last at night, you'll be overlooked. Lack of work life balance and ability to flex your schedule when practical.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 2 people found this helpful  

    Great people, but a lack of strong positive leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Consultant  in  Chicago, IL
    Current Employee - Senior Consultant in Chicago, IL

    I have been working at Blue Cross full-time for more than a year

    Pros

    Company's greatest asset is its people that come from a wide variety of backgrounds and are generally smart, motivated, and team-oriented individuals.

    Cons

    Senior management lacks strong leadership and the will to change culture. Project management is chaotic that highlights the extreme lack of good project and people managers. Managers in place have been promoted based almost exclusively on individual accomplishments (especially for those that are great at setting up meetings), with little based on ability to manage and lead people. This is made worse by the fact that senior management appears to lack trust in its managers to actually have direct reports that would present great opportunities to develop people management/development skills. This best illustrated by there being many Managing Directors and Directors who lack the ability (and seemingly lack interest) in managing their direct reports, giving little actionable/clear guidance and blaming everyone else when things don't go as planned instead of themselves.

    Advice to ManagementAdvice

    Strong leadership does not always mean good leadership. Place greater emphasis on developing and promoting individuals who are actual effective managers of not only projects, but people. Believe it or not, your low and mid level staff are your greatest assets, but you are disconnected from what those individuals value in a workplace. Hiring more MD's and Directors that just sit in meetings all day and don't actually do any of the footwork, while all of your more junior staff leave is not the answer. Everyone recognizes the potential the company has in being a truly great place to work, but ultimately become jaded and leave after less than a couple years on the job.

    Negative Outlook
    Disapproves of CEO
  8.  

    Company Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Blue Cross

    Pros

    benefits, compensation, exposure to political environment

    Cons

    industry is in state of disarray due to ACA

    No opinion of CEO
  9. 1 person found this helpful  

    Ok Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Blue Cross

    Pros

    Ok company if you're kick starting your career, decent benefits, slightly below competitive salaries, unless you're target is at the executive level.

    Cons

    Your career is what you make, that being said - sometimes being in the right environment can make all the difference. I wouldn't recommend this company to a top performer who wants to be challenge and work around smart people . Internal politics and bureaucracy can be a turnoff. They're a little behind the curve with technology, and investing in their employees growth.

    Recommends
    Positive Outlook
  10.  

    Good

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Blue Cross

    Pros

    friendly staff and worklife balance

    Cons

    very low salary increment once you join the company

    Advice to ManagementAdvice

    salary adjustments should be considered

  11. 1 person found this helpful  

    The internship was a great stepping stone, but BCBS was a large, slow moving insurance dinosaur

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Intern
    Former Employee - Operations Intern

    I worked at Blue Cross as an intern for less than a year

    Pros

    Intense job security. I saw a bunch of poorly performing employees who were allowed to retain their positions for years. They seem to sincerely care about the health and happiness of their employees. Some leadership seemed bright and company is definitely trying to adapt to the new market. The company is dominant and without any real competitors.

    Cons

    As a result of BCBS's dominance they have not had to adapt in years and it is a therefore very large dinosaur of the company with outdated technology and has a moderate level of slow thinking low level employees.

    Advice to ManagementAdvice

    Adapt the new market and find a better way to get everyone on board than quarterly propaganda like meetings in which you say functionally nothing about the company. Listen to middle managers and find a way to eliminate the bureaucratic nature of the company. You will lose good ideas across all levels due to the old, hierarchical structure that the company works on.

    Recommends
    Neutral Outlook
    No opinion of CEO

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