Blue Cross and Blue Shield Association

www.bcbs.com
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Blue Cross and Blue Shield Association Reviews

Updated June 9, 2015
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3.0
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Approve of CEO
Blue Cross and Blue Shield Association President and CEO Scott P. Serota
Scott P. Serota
13 Ratings

Pros
  • The company as a whole does strive to provide a good work-life balance, though it isn't always possible (in 12 reviews)

  • Great benefits with many options (in 12 reviews)

Cons
  • Certain departments won't work with others because of issues between senior management (in 8 reviews)

  • there in no cons regarding to this company (in 5 reviews)

More Pros and Cons

46 Employee Reviews

Sort: Popular Rating Date
  1. need more

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Blue Cross and Blue Shield Association full-time

    Pros

    awesome boss, some good people to work with

    Cons

    bored, disengaged in job, hard to evoke change


  2. Business Analyst Level III

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Consultant/Business Analyst and Technical Writer in Horsham, PA
    Former Employee - Consultant/Business Analyst and Technical Writer in Horsham, PA

    I worked at Blue Cross and Blue Shield Association

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The health benefits are good

    Cons

    Poor work balance so, you can get sick often from stress and overwork.


  3. Sr. Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Chicago, IL
    Former Employee - Manager in Chicago, IL

    I worked at Blue Cross and Blue Shield Association

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Small company feel. Know your leaders. Big employer name recognition. Great place to learn BCBS and health industry business.

    Cons

    Limited growth beyond manager. Not great relationships cross departments making work environment challenging. Too much cya and limited openness to share causes lack of motivation and sharing of intellectual thought.


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  5. Helpful (2)

    Bureaucratic mess but decent pay and benefits

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Blue Cross and Blue Shield Association full-time (More than a year)

    Pros

    My division hired extremely smart people who were interesting in their own right. The subject matter of the job could be interesting. Pretty good access to higher level managers and good formal and informal mentoring/relationship building opportunities. Good location downtown.

    Cons

    My division was a mess, human resources-wise. People quit constantly. Within 6 months of my hiring, three levels of management above me collapsed. Everyone left. Those kinds of mass exoduses seemed to happen pretty frequently - created instability and generated intense cynicism. Management seemed open to new ideas but then got stuck on formulaic ways of conducting business (i.e., typical bureaucracy).

    Advice to Management

    Figure out why people leave so frequently (i.e., certain members of c-level management) and solve that problem. You'll gain a lot more traction in five years than you have been.


  6. Helpful (2)

    It paid the bills - but managed to the bottom dollar

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Blue Cross and Blue Shield Association

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Steady income and limited fear of layoffs. I enjoyed my limited stay with this company but needed to move on to something more challenging and with better options for advancement. Nice people to work with but most have limited aspirations for more out of a job.

    Cons

    Paid and Benefits- loss a big client to Aetna and prospects with larger company less available. Advancement opportunities tied to connections and who your buddies were not work ethic or commitment to job or clients.

    Advice to Management

    Focus on Women in leadership roles and become more inclusive work place.


  7. Excellent company, high standards great training.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Customer Service Advocate
    Former Employee - Claims Customer Service Advocate

    I worked at Blue Cross and Blue Shield Association full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    My team was like my family, terrific support my benefits were amazing; better that the usual and great vacation time made it a major plus.

    Cons

    Heavy work load and long hours, really hard to move up to management. Stress was a major factor and made for low morale.

    Advice to Management

    Listen to your employees and help them achieve their goals.


  8. Satisfaction depends mostly on your direct Supervisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Durham, NC
    Current Employee - Customer Service Representative in Durham, NC

    I have been working at Blue Cross and Blue Shield Association

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Upper management is smart but CEO Brad Wilson is outsourcing as much as possible.

    Cons

    Many low-level supervisors not qualified and/or afraid to think for themselves.

    Advice to Management

    Part with lower level sups who are not able to think beyond the immediate numbers.


  9. The experience of continuous eductional knowledge is outstanding.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Blue Cross and Blue Shield Association

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    The office has great benefits, some areas are great to work with, and promotions mostly occur with Upper Management.

    Cons

    The compensation for employees with initiating dedicated skills and a hard worker receive minimum compensation.

    Advice to Management

    Some upper management teams members participate in position and they are not familiar with the roles or responsibilities. This does not allow the team to become a strong matrix.


  10. It was a great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Contractor - Senior Business Analysis in Columbia, SC
    Former Contractor - Senior Business Analysis in Columbia, SC

    I worked at Blue Cross and Blue Shield Association as a contractor (More than a year)

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    The leadership was very knowledgeable and helpful when help was required. The office culture was a typical large company.

    Cons

    There was no discussion about personal growth or information on how to become a fulltime employee for contractors. The only way I saw that in action was the management decided to bring a contractor on as full time.

    Advice to Management

    More of an open door concept is needed.


  11. Helpful (1)

    Meh.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in Jacksonville, FL
    Former Employee - Customer Service in Jacksonville, FL

    I worked at Blue Cross and Blue Shield Association full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Decent training, you had a few weeks to learn the system.

    Cons

    Typical call center environment, emphasis is on quantity not quality. Didn't really feel there was an easy way to get help from a "higher-up".



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