Blue Cross and Blue Shield Association Reviews

Updated July 26, 2015
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50 Employee Reviews

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  1. Satisfaction depends mostly on your direct Supervisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Durham, NC
    Current Employee - Customer Service Representative in Durham, NC

    I have been working at Blue Cross and Blue Shield Association

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Upper management is smart but CEO Brad Wilson is outsourcing as much as possible.

    Cons

    Many low-level supervisors not qualified and/or afraid to think for themselves.

    Advice to Management

    Part with lower level sups who are not able to think beyond the immediate numbers.


  2. The experience of continuous eductional knowledge is outstanding.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Blue Cross and Blue Shield Association

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    The office has great benefits, some areas are great to work with, and promotions mostly occur with Upper Management.

    Cons

    The compensation for employees with initiating dedicated skills and a hard worker receive minimum compensation.

    Advice to Management

    Some upper management teams members participate in position and they are not familiar with the roles or responsibilities. This does not allow the team to become a strong matrix.


  3. It was a great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Contractor - Senior Business Analysis in Columbia, SC
    Former Contractor - Senior Business Analysis in Columbia, SC

    I worked at Blue Cross and Blue Shield Association as a contractor (More than a year)

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    The leadership was very knowledgeable and helpful when help was required. The office culture was a typical large company.

    Cons

    There was no discussion about personal growth or information on how to become a fulltime employee for contractors. The only way I saw that in action was the management decided to bring a contractor on as full time.

    Advice to Management

    More of an open door concept is needed.


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  5. Helpful (1)

    Meh.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in Jacksonville, FL
    Former Employee - Customer Service in Jacksonville, FL

    I worked at Blue Cross and Blue Shield Association full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Decent training, you had a few weeks to learn the system.

    Cons

    Typical call center environment, emphasis is on quantity not quality. Didn't really feel there was an easy way to get help from a "higher-up".


  6. Data Entry Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Data Entry Associate in Kansas City, MO
    Former Contractor - Data Entry Associate in Kansas City, MO

    I worked at Blue Cross and Blue Shield Association as a contractor

    Pros

    Employee's were very friendly and I learned more about the insurance industry.

    Cons

    It was just a 3 month contract job


  7. BCBS

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Business Analyst in Grand Rapids, MI
    Former Employee - Senior Business Analyst in Grand Rapids, MI

    I worked at Blue Cross and Blue Shield Association part-time (Less than a year)

    Pros

    good team effort, project plans

    Cons

    No special comments from me.


  8. Helpful (3)

    Don't work here if you have a family

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in Chicago, IL
    Former Employee - Senior Manager in Chicago, IL

    I worked at Blue Cross and Blue Shield Association full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The pay and work location in the Chicago loop are great

    Cons

    Busy work, lack of challenging work. Ineffective reporting structure. Too much time spent on department projects, hours of meetings leaving not much time to do your actual job. Unless you are willing to be the earliest bird in the morning, and the one who leaves last at night, you'll be overlooked. Lack of work life balance and ability to flex your schedule when practical.


  9. Helpful (2)

    Great people, but a lack of strong positive leadership

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Consultant in Chicago, IL
    Current Employee - Senior Consultant in Chicago, IL

    I have been working at Blue Cross and Blue Shield Association full-time (More than a year)

    Negative Outlook
    Disapproves of CEO
    Negative Outlook
    Disapproves of CEO

    Pros

    Company's greatest asset is its people that come from a wide variety of backgrounds and are generally smart, motivated, and team-oriented individuals.

    Cons

    Senior management lacks strong leadership and the will to change culture. Project management is chaotic that highlights the extreme lack of good project and people managers. Managers in place have been promoted based almost exclusively on individual accomplishments (especially for those that are great at setting up meetings), with little based on ability to manage and lead people. This is made worse by the fact that senior management appears to lack trust in its managers to actually have direct reports that would present great opportunities to develop people management/development skills. This best illustrated by there being many Managing Directors and Directors who lack the ability (and seemingly lack interest) in managing their direct reports, giving little actionable/clear guidance and blaming everyone else when things don't go as planned instead of themselves.

    Advice to Management

    Strong leadership does not always mean good leadership. Place greater emphasis on developing and promoting individuals who are actual effective managers of not only projects, but people. Believe it or not, your low and mid level staff are your greatest assets, but you are disconnected from what those individuals value in a workplace. Hiring more MD's and Directors that just sit in meetings all day and don't actually do any of the footwork, while all of your more junior staff leave is not the answer. Everyone recognizes the potential the company has in being a truly great place to work, but ultimately become jaded and leave after less than a couple years on the job.


  10. Company Review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Blue Cross and Blue Shield Association

    No opinion of CEO
    No opinion of CEO

    Pros

    benefits, compensation, exposure to political environment

    Cons

    industry is in state of disarray due to ACA


  11. Helpful (3)

    Ok Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Blue Cross and Blue Shield Association

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Ok company if you're kick starting your career, decent benefits, slightly below competitive salaries, unless you're target is at the executive level.

    Cons

    Your career is what you make, that being said - sometimes being in the right environment can make all the difference. I wouldn't recommend this company to a top performer who wants to be challenge and work around smart people . Internal politics and bureaucracy can be a turnoff. They're a little behind the curve with technology, and investing in their employees growth.



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