Blue Shield Of California

  www.blueshieldca.com
  www.blueshieldca.com

Blue Shield Of California Reviews

Updated September 26, 2014
Updated September 26, 2014
278 Reviews
2.9
278 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Blue Shield Of California President & CEO Paul Markovich
Paul Markovich
79 Ratings

Review Highlights

Pros
  • Decent work life balance (be sure you set this expectation early - don't be reactive) (in 28 reviews)

  • As with many large companies there are good benefits as well as some really good people (in 22 reviews)


Cons
  • There is no work/life balance, many people are essentially doing the jobs of two people (in 16 reviews)

  • Constantly reorganizing; upper management has no clear vision for the future (in 16 reviews)

More Highlights

76 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 3 people found this helpful  

    It's just okay, and has the potential to be great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Blue Shield Of California full-time (more than 3 years)

    Pros

    - Not for profit/mission driven organization; "2% pledge" - returning profit/income in excess of 2% returned to customers or invested in Blue Shield's foundation; embraces health care reform
    - A variety of locations across the state, and generally, depending upon the role, there is flexibility about where your "home" office is
    - The organization is getting much more comfortable with telecommuting and managing work schedules more flexibly
    - If you're a self-starter, self-directed, you can get a lot done - not a lot of micro management
    - Organization is very comfortable outsourcing functions/capabilities - not a lot of ego and insistence that "we can build everything ourselves"
    - Good benefits, PTO, etc., and very progressive wellness programs/incentives; on site gyms, healthy foods available at the cafes, at a reasonable price; supports diversity in the workplace

    Cons

    - For all of its focus on its mission and getting Californians access to healthcare, there is not enough skilled leadership to steer this ship to achieving those objectives. With the executive team, there were a lot of changes throughout the organization. Having an all new leadership team managing business in a time of extraordinary change is certainly proving challenging. Pair that with an ill-defined culture and organizational norms - and you end up with group of people from the top to the bottom of the organization who don't always know how to work together
    - The strategy and planning process is chaotic, constantly changing and managed in a top down fashion. By the time people are bought into the strategy they've been served, the strategy/plan changes, and the team is expected to get on board as if the new plan was the plan all along. Senior leadership develops these strategies pretty much at the office level and above (with support from Big 5 consulting firms) - with generally little to no interactions with team members who are closest to the work
    - Because the organization doesn't have a predominant central location - relationship building is done primarily over the phone, negatively impacting the speed of relationship building that is necessary for a team to function optimally (and again, paired with the fledgling culture the company is trying to build, it's all the more trying)
    - Beginning in late 2012, throughout 2013, and to some extent in 2014, Blue Shield has gone through very profound organizational changes, especially in Sales, IT and HR. Regardless if these changes were good, bad, or neutral, given the immature leadership team and the chaotic strategy and planning process, people are justifiably nervous about their own job security - which proves distracting and manifests itself in defensiveness, CYA and managing up - none of which add value.

    Advice to ManagementAdvice

    - Stabilize the organization and strategy - give people a chance to accomplish some things, and build on those accomplishments. Just because one part of the organization is struggling, doesn't mean you need to drop all the other work you're doing
    - Get better at the basics; innovate sparingly in the meantime. If a customer's claims aren't getting paid, or the phones aren't answered, they won't care if you have the coolest web site or mobile app
    - Focus on preventing problems, and not being good at fixing problems
    - Stop thinking you can automate every process as a means of driving cost out - until you know how to do those processes the right way, you have no business trying to automate them; start automation on an incremental basis - don't boil the ocean
    - Develop strategy in partnership with team members who are doing the work, and do so across functional teams

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Constantly racing to keep up with minimal communication and large backlogs. Male dominance.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Project Manager in El Dorado Hills, CA
    Former Employee - Senior Project Manager in El Dorado Hills, CA

    I worked at Blue Shield Of California full-time (more than an year)

    Pros

    Good staff people with experience and content knowledge.

    Cons

    Very little team collaboration, as managers tend to act as dictators, then wonder why they don't have independent thinkers. The system is very complex and requires maximum collaboration to be successful. Attempts to involve people in LEAN Quality processes have been done as a sham. Decisions are not delegated and input is not sought.

    Advice to ManagementAdvice

    Train managers how to develop and coach a team based organization and rate their behavior on teamwork effectiveness. Managers need to learn how to utilize inclusive approaches to decision making. Some managers just need to be replaced because they have no sensitivity or concern for employees, especially toward women who can't join them on the tennis courts.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Blue Shield is a legacy company that its going through a tumultuous transition.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Blue Shield Of California full-time (more than an year)

    Pros

    The Pros to working at Blue Shield is the security of working for a large company. It is a very safe and comfortable place to work. They also really place an emphasis on work place balance.

    Cons

    The challenge to working at Blue Shield is the lack of clarity and leadership within management ranks. Also doing your work has proven to be a very complex, which can make the most simple task very difficult.

    Advice to ManagementAdvice

    Focus and simplicity are the keys to success.

    Doesn't Recommend
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5.  

    Another old school healthcare company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Financial Analyst in San Francisco, CA
    Current Employee - Senior Financial Analyst in San Francisco, CA

    I have been working at Blue Shield Of California full-time (more than 3 years)

    Pros

    Pay is ok ,could be better.

    Cons

    behind on technology, career growth isn't there.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    I would work there again if the position & team were right

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in El Dorado Hills, CA
    Former Employee - Anonymous Employee in El Dorado Hills, CA

    I worked at Blue Shield Of California as a contractor (more than 5 years)

    Pros

    As with many large companies there are good benefits as well as some really good people. Job satisfaction for me was closely tied to the team that I was working with.

    Cons

    As with many large companies there is a lot of "process" and sometimes slow on progress of projects. There also seemed to be a lot of reorganizaion of leadership.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Good place to work but work/life balance needs improvement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior QA Analyst in San Francisco, CA
    Former Employee - Senior QA Analyst in San Francisco, CA

    I worked at Blue Shield Of California full-time (more than an year)

    Pros

    I like the casual attire.

    Cons

    A lot of work load for one person

  8.  

    Consulting in IT department

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Enterprise Systems Management Consultant in San Francisco, CA
    Former Employee - Enterprise Systems Management Consultant in San Francisco, CA

    I worked at Blue Shield Of California as a contractor (less than an year)

    Pros

    Good Location in San Francisco
    Not a huge company

    Cons

    Money wise the company tries to do with as little as possible

    Advice to ManagementAdvice

    Keep employees happy and try to do away with as much red tape as possible.

    Doesn't Recommend
    No opinion of CEO
  9. 1 person found this helpful  

    Trying to conquer too much too quickly...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Blue Shield Of California full-time (more than 5 years)

    Pros

    Great benefits and bonus program

    Cons

    Morale within the organization was low due to large scale system implementation and over worked individuals. There is a lot of ropes you have to jump through in order to get your work done and in contact with the right individuals/key plays. The change management for the system implementation is severely lacking.

    Advice to ManagementAdvice

    Trust your employees to do their jobs and provide them additional support for heavy workloads.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10.  

    First the recession than Healthcare Reform

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Appeals and Grievance Coordinator in El Dorado Hills, CA
    Current Employee - Appeals and Grievance Coordinator in El Dorado Hills, CA

    I have been working at Blue Shield Of California full-time (more than 10 years)

    Pros

    Great people and great hours.

    Cons

    BSC first began expecting too more work than was possible, so our error rate went up and audits were impossible to pass. Than with healthcare reform (the CEO promoted prior to 'retiring,' and leaving the workers with the burden-thanks Bruce!), the work load became much more difficult to manage as more employees were needed. The good news is that they are hiring and for the long-term faithful employees, this means a promotion (if you made the right contacts with the right people and you need to be in your 20's-30's to be considered).

    Overall, they try to get it right for the most part. However, like any office it's not just the politics in the office that make the job difficult, it is the drive in the economy and industry. Be aware that the wages are below the market because it is a not for profit company and raises are 1-2% on average. The cost of healthcare isn't cheaper either, since it isn't a national brand or state employer. The company reserves millions for its charity work when it really should give that back to their employees.

    Most of the people are great and made the job worthwhile each day!

    Advice to ManagementAdvice

    Invest in your employees and don't promote the 20 year olds; they still have quite a bit of maturing to do.

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    Few complaints other than ok kind of company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Blue Shield Of California full-time (more than 3 years)

    Pros

    nice work-life balance, great benefits

    Cons

    not much growth, laid back

Blue Shield Of California Photos

Work at Blue Shield Of California? Share Your Experiences

Blue Shield Of California

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.