Booking.com Reviews

Updated August 26, 2014
Updated August 26, 2014
234 Reviews

3.2
234 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Booking.com CEO Darren Huston
Darren Huston
134 Ratings

Review Highlights

Pros
  • Work colleagues are great and meeting people from all over the globe (in 12 reviews)

  • For me, the work environment is what beats all the other companies out there (in 19 reviews)


Cons
  • Company culture only extends so far as the Netherlands border (in 7 reviews)

  • extremely low pay for the huge work load (in 7 reviews)

More Highlights

151 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Great company to work for. Great benefits.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager  in  Houston, TX
    Current Employee - Account Manager in Houston, TX

    I have been working at Booking.com full-time for more than 3 years

    Pros

    Flexible schedule. Travel reimbursement. Great laid back work environment

    Cons

    No stock-options. Micromanagement creeps in every once in awhile

    Advice to ManagementAdvice

    Increase salaries to stay competitive with the competition

    Recommends
    Positive Outlook
    Approves of CEO
  2. 7 people found this helpful  

    Top Talents Quits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager  in  Seattle, WA
    Current Employee - Account Manager in Seattle, WA

    I have been working at Booking.com full-time for more than a year

    Pros

    Free travel, market visits, company holiday party in Amsterdam, a free lunch once a month.

    Cons

    Low salary, No commission, capped bonus (limited to $2k per quarter even if individual OVERACHIEVES individual goal), quarterly payout of bonuses (4 months is a long time to wait for a small bonus check), tied to your desk due to DXI phone system with non-stop inbound calls, more projects and work load, customer service calls, limited PTO where vacation and sick time is combined and comes from the same PTO bucket, competitive office environment with a small team, office cliques, unfair time management.

    Advice to ManagementAdvice

    1. Reconsider how much your account managers "need" to travel for trainings in Amsterdam, and instead increase their salaries and bonuses, conduct trainings locally.
    2. Treat all employees and team members equally, do not show favoritism.
    3. Eliminate team vs team goals and have everyone work together toward one office goal. Why turn 6 people against each other?! Save team vs team goals when you've grown your teams to at least 12 reps for each team respectively.

    Doesn't Recommend
    Negative Outlook
  3. 3 people found this helpful  

    Bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager  in  Orlando, FL
    Current Employee - Account Manager in Orlando, FL

    I have been working at Booking.com full-time for more than a year

    Pros

    Travel Christmas party meet new friends

    Cons

    Poor Management low salary poor work ethics

    Advice to ManagementAdvice

    Learn how to

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Coordinator Hotels  in  New York, NY
    Current Employee - Coordinator Hotels in New York, NY

    I have been working at Booking.com full-time for less than a year

    Pros

    I like the solidarity found in each booking.com member. There is enthusiasm and constant support.

    Cons

    It is a non-stop, fast growing company. Adapting to this environment can be challenging. Although, adapting allows you to grow along.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 9 people found this helpful  

    Tons of Promises - Zero Delivery

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Executive  in  Grand Rapids, MI
    Current Employee - Customer Service Executive in Grand Rapids, MI

    I have been working at Booking.com full-time for more than a year

    Pros

    -free annual trips to Amsterdam
    -networking with people from all over the globe
    -good and valuable trainings
    -good health benefits

    Cons

    -extremely low pay for the huge work load
    -constant changes, new procedures and ridiculous expectations almost daily
    -horrible, immature management
    -promises unfulfilled/misleading
    -practically no room for growth
    -micro managing from people who can't manage their own lives
    -jealousy and favortism
    -promotions only offered to the incompetent brown nosers

    Advice to ManagementAdvice

    -Quit micromanaging and changing everything on a daily basis.
    -Quit promoting people with zero management skills and experience solely because they are a friend, family, friend of a friend, etc.
    -Quit making empty promises if you will never deliver, leading people to waste their lives stressing out over a job within a huge company but never getting anywhere.
    -Provide more incentives and opportunities!! A measly $0.30 yearly raise does not cut it if the work load increases by a good 30%!!...and neither does the 'free food' which is unnecessary for obvious reasons.
    -Better yet, just QUIT and give other competent people the opportunity to turn things around.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7. 4 people found this helpful  

    Not a Good Fit

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Booking.com

    Pros

    Food and travel and some of the people are nice. Other than that not really much else I can think of.

    Cons

    Where do I begin?
    Management is TERRIBLE!!!!. Too young and inexperienced. You have young people that think management is mircomanaging or you have the old folks taking their divorce out on their coworkers (and still don't see why their spouse left them).
    The hours are ridiculous.
    The people are ridiculous. Not all but most.
    Miserable people that like to invent stories about you.
    With the changes and a big wig leaving, makes me wonder why this person left, perhaps they see the same future I see (pitfall ahead).
    Pay is TERRIBLE!!!!
    I don't think I have ever done so much work for such obnoxious pay.
    The place is a cult.
    The place is a joke.
    I have no intentions of staying.
    I wouldn't recommend this place to my worst enemy.
    I don't look for high fives and or any "pats on the back" because no one cares. They only care about themselves.

    Advice to ManagementAdvice

    Advice? Why? They are too busy listening to themselves. When someone is stuck in the mirror talking and answering themselves back, it's a lost cause.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8. 10 people found this helpful  

    Don't be sold on false promises of advancement opportunity, annual "raises" or bonuses

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Booking.com full-time for more than 3 years

    Pros

    Overall atmosphere and intent of the co is good, it was nice that they said they would research like positions in our market ... until they swiftly and quietly changed the title of the lowest paying position to avoid paying fairly

    Cons

    The higher ups promote people who spend time rubbing elbows with the boss and don't notice those actually busy doing the job, though all the statistics and results are monitored closely and easily available to them

    Advice to ManagementAdvice

    Honor your values by promoting from work horses and those with in the company, if they're "not ready" the management should spend time preparing them instead of interviewing their friends.
    Don't insult the people your own supervisors rate as consistently Exceeding Expectations by doling out non-negotiable annual "raises" of 45 cents an hour

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 7 people found this helpful  

    strong, innovative company to learn from...has it's pains

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager
    Current Employee - Account Manager

    I have been working at Booking.com full-time for more than 3 years

    Pros

    casual and laid back environment. company continues to grow and grow. opportunities for promotion and you can possibly move anywhere you want and there'll be an office in that city. big on training. Always new company initiatives. overall a very innovative company but if you're outside of headquarters you won't be creating innovations just executing. it's stronger than competing companies. Planet Earth's #1 Accommodation site

    Cons

    targets are often very aggressive and cause for constant pressure depending on how an office is doing. rapid growth can be stressful as company focus can change from quarter to quarter. they will often times make you fight for what you're worth. compensation is the biggest gripe among current employees. If the paid at market rates the overall rating would be a lot higher.

    Advice to ManagementAdvice

    compensate to market to eliminate this internal pain and the difference it will make in office climates and overall production will rise significantly

    Recommends
    Positive Outlook
    Approves of CEO
  10. 5 people found this helpful  

    Great company to work on your own development

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Booking.com full-time

    Pros

    Great people, training and development, growth in the company and company culture

    Cons

    Top down management, salary is lower than most companies. Travel benefits are a joke. Great company for young people who can pick up and move but bad for established people with families who can't move.

    Advice to ManagementAdvice

    Listen to middle mgmt and let them make decisions based on territory needs. Stop dictating and start retaining your top employees

    Recommends
    Positive Outlook
    Approves of CEO
  11. 15 people found this helpful  

    Booking Dot No...Seriously

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at Booking.com full-time for more than a year

    Pros

    A free monthly lunch? You'll need that on their salary. Managers are pretty useless. So if your goal is too just survive without working too hard, this job will allow that as long as you smile and can hold a cordial conversation.

    Cons

    If this new minimum wage proposal passes, high school dropouts will be making only a little less than college-educated employees with college loans to play back. Promotions or a future? No, that's only for Europeans and the managers' friends. As far as senior management goes, cardboard cutouts motivate more productivity. Their seniors are more geared at maintaining the sheep than the workload. This is why good workers tend to be overworked because they end up overcompensating for those no longer applied. As long as no one complains, the managers ignore it. If you are smart and ambitious, there is no place for you here. If you are indebt and desperate, I'm sorry and good luck.

    Advice to ManagementAdvice

    Advice for the better? Leave.

    Doesn't Recommend
    Negative Outlook

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