Booking.com Reviews

Updated August 28, 2015
300 reviews filtered by
  • Any Location
  • Any Job Title
  • Any Status
  • Current Employees
Employment Status

Reset
3.8
Rating Trends
Recommend to a friend
Approve of CEO
Booking.com CEO Darren Huston
Darren Huston
192 Ratings

Pros
  • The head office provides an excellent work environment (in 24 reviews)

  • End of year party in Amsterdam is great (in 10 reviews)

Cons
  • Very low salary compensation and little help for employees that have to commute in public transportation from other cities (in 12 reviews)

  • Work Life balance clearly at risk (in 6 reviews)

More Pros and Cons

300 Employee Reviews

Sort: Popular Rating Date
  1. Featured Review

    Helpful (16)

    I enjoy working at Booking.com because of the people, travel and challenging work.

    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Approves of CEO

    I have been working at Booking.com full-time (More than 3 years)

    Pros

    Travel- I've traveled to countries I would've never thought I could ever visit. Personal Development- I was able to take control of my career and focus on my development along with the support of my manager. Training- I've had the opportunity to go to management training and cross- training in other offices. Culture- the people are awesome, we are encouraged to collaborate and share best practices amongst our team and with other offices. Other perks - free monthly lunch, yearly Annual meeting in Amsterdam.

    Cons

    Change is constant- if you're a creature of habit and routine, the constantly changing business can be frustrating. Fast paced environment- it can be difficult to keep up if you're not used to it. Keeps you on your toes.


  2. Helpful (2)

    Great Place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Executive II in Orlando, FL
    Current Employee - Customer Service Executive II in Orlando, FL
    Recommends
    Positive Outlook

    I have been working at Booking.com full-time (More than a year)

    Pros

    this is a great company with, great attitude towards pretty much all aspects of business.

    Cons

    Scheduling may make it impossible for you to achieve the schedule you want and still grow up in the company, the more you grow, the harder it is to get the good schedules.


  3. Helpful (4)

    Account Manager Role at Booking

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager Hotels Department in San Francisco, CA
    Current Employee - Account Manager Hotels Department in San Francisco, CA
    Recommends
    Positive Outlook

    I have been working at Booking.com full-time (Less than a year)

    Pros

    Sense of importance and contribution to such a huge corporation; although Booking.com is a large company, I have already in my 4 months here met the CEO of Priceline, product owners, and other upper-level players in the company who visited the office and were eager to hear my and my colleagues feedback. I meet and work with people from all over the world. I travel to the Central Coast of California often. Office culture has been extremely welcoming, fun, and down to earth. There are a number of opportunities within Booking.com to grow my career both vertically and horizontally; I work in the Hotels Department, but work closely with all other departments. I feel valued as an employee. There is a lot of autonomy and responsibility; I feel I am growing professionally in a supportive atmosphere. It is essentially the hospitality industry, so all the people I work alongside are awesome and fun. Access to a lot of industry information; gaining knowledge. The best part of working here is feeling proud to represent the company I work for.

    Cons

    Ramp-up period is lengthy Must stay very organized


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    Customer Service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bilingual Customer Service Representative in Issaquah, WA
    Current Employee - Bilingual Customer Service Representative in Issaquah, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com (Less than a year)

    Pros

    Great people, muti-culture in the company

    Cons

    evaluate system should be review

    Advice to Management

    keep it up


  6. Helpful (1)

    Customer Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Grand Rapids, MI
    Current Employee - Customer Service Representative in Grand Rapids, MI
    Recommends
    Neutral Outlook

    I have been working at Booking.com full-time (Less than a year)

    Pros

    Good benefits, nice people, a lot of opportunity

    Cons

    Long hours can be tiring


  7. Helpful (2)

    Love it

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Booking.com full-time

    Pros

    I think is a great company to work and they value real hard work people

    Cons

    Everywhere you will have bad things. I love here...


  8. Helpful (1)

    It is ok

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Customer Service Representative in Orlando, FL
    Current Employee - Senior Customer Service Representative in Orlando, FL
    Recommends
    Negative Outlook

    I have been working at Booking.com full-time (More than 3 years)

    Pros

    Benefits, environment and fair payment.

    Cons

    Amount of pressure on numbers and constantly changes on procedures and shifts. So basically you cannot plan your life outside the company.


  9. Helpful (3)

    Great Company - Poor management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Key Account Manager in New York, NY
    Current Employee - Key Account Manager in New York, NY
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time (More than a year)

    Pros

    Great learning opportunity, there is a lot of room to learn and do. You do get trips to Amsterdam every now and then. The office space is fun and for the most part your colleagues can be fun as well

    Cons

    Management is poor. They have no experience managing people before and do not lead by example at all. Some of them express behaviours that are shameful to be expressed in public.

    Advice to Management

    Train your managers better


  10. Helpful (6)

    Great Benefits, Easy job but no room to grow anymore

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Executive in Orlando, FL
    Current Employee - Customer Service Executive in Orlando, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    The company offers great benefits like health, dental, and vision insurance. Offers 401k and other benefits such as tuition and fitness reimbursement (i.e. gym memberships). There is a bonus every quarter based on perfomance which is nice coming from jobs that did not offer anything.

    Cons

    Company has changed a lot in the past year, new management from outside has made it a not-so-fun place to work. It used to be a very relaxed and upbeat workplace but now agents are all just cranky and unmotivated. While the company has and continues to grow tremendously, it seems that the opportunity to grow is actually slimming. Starting to hire more from the outside instead of within and causing a lot problems with managers not knowing how the company and system works.

    Advice to Management

    Relax on the micromanagement, especially when a company was so built on it's relaxed, open minded and fun environment.


  11. Helpful (1)

    Team Lead

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time (More than 3 years)

    Pros

    International environment and dynamic. You will be working in an ever changing environment at the cutting edge of technology and commerce.

    Cons

    The company is very numbers-driven and it does not always interpret the numbers in a coherent way.

    Advice to Management

    Pay more attention to your employees. They are your most valuable resource and with such a relentless focus on numbers you will drive the employees that you do need most away. A high turnover rate does not serve the company's best interests.



Showing 300 of 478 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.