Booking.com

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Booking.com Reviews

Updated Jul 28, 2014
All Employees Current Employees Only

3.0 199 reviews

83% Approve of the CEO

Booking.com CEO Darren Huston

Darren Huston

(119 ratings)

51% of employees recommend this company to a friend

Review Highlights

Pros
  • Work colleagues are great and meeting people from all over the globe (in 12 reviews)

  • For me, the work environment is what beats all the other companies out there (in 19 reviews)


Cons
  • Company culture only extends so far as the Netherlands border (in 7 reviews)

  • extremely low pay for the huge work load (in 7 reviews)

More Highlights
115 Employee Reviews Back to all reviews
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in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    10 people found this helpful  

    Don't be sold on false promises of advancement opportunity, annual "raises" or bonuses

    Anonymous Employee (Current Employee)

    ProsOverall atmosphere and intent of the co is good, it was nice that they said they would research like positions in our market ... until they swiftly and quietly changed the title of the lowest paying position to avoid paying fairly

    ConsThe higher ups promote people who spend time rubbing elbows with the boss and don't notice those actually busy doing the job, though all the statistics and results are monitored closely and easily available to them

    Advice to Senior ManagementHonor your values by promoting from work horses and those with in the company, if they're "not ready" the management should spend time preparing them instead of interviewing their friends.
    Don't insult the people your own supervisors rate as consistently Exceeding Expectations by doling out non-negotiable annual "raises" of 45 cents an hour

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    6 people found this helpful  

    Tons of Promises - Zero Delivery

    Customer Service Executive (Current Employee) Grand Rapids, MI

    Pros-free annual trips to Amsterdam
    -networking with people from all over the globe
    -good and valuable trainings
    -good health benefits

    Cons-extremely low pay for the huge work load
    -constant changes, new procedures and ridiculous expectations almost daily
    -horrible, immature management
    -promises unfulfilled/misleading
    -practically no room for growth
    -micro managing from people who can't manage their own lives
    -jealousy and favortism
    -promotions only offered to the incompetent brown nosers

    Advice to Senior Management-Quit micromanaging and changing everything on a daily basis.
    -Quit promoting people with zero management skills and experience solely because they are a friend, family, friend of a friend, etc.
    -Quit making empty promises if you will never deliver, leading people to waste their lives stressing out over a job within a huge company but never getting anywhere.
    -Provide more incentives and opportunities!! A measly $0.30 yearly raise does not cut it if the work load increases by a good 30%!!...and neither does the 'free food' which is unnecessary for obvious reasons.
    -Better yet, just QUIT and give other competent people the opportunity to turn things around.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    Not a Good Fit

    Anonymous Employee (Current Employee)

    ProsFood and travel and some of the people are nice. Other than that not really much else I can think of.

    ConsWhere do I begin?
    Management is TERRIBLE!!!!. Too young and inexperienced. You have young people that think management is mircomanaging or you have the old folks taking their divorce out on their coworkers (and still don't see why their spouse left them).
    The hours are ridiculous.
    The people are ridiculous. Not all but most.
    Miserable people that like to invent stories about you.
    With the changes and a big wig leaving, makes me wonder why this person left, perhaps they see the same future I see (pitfall ahead).
    Pay is TERRIBLE!!!!
    I don't think I have ever done so much work for such obnoxious pay.
    The place is a cult.
    The place is a joke.
    I have no intentions of staying.
    I wouldn't recommend this place to my worst enemy.
    I don't look for high fives and or any "pats on the back" because no one cares. They only care about themselves.

    Advice to Senior ManagementAdvice? Why? They are too busy listening to themselves. When someone is stuck in the mirror talking and answering themselves back, it's a lost cause.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    6 people found this helpful  

    strong, innovative company to learn from...has it's pains

    Account Manager (Current Employee)

    Proscasual and laid back environment. company continues to grow and grow. opportunities for promotion and you can possibly move anywhere you want and there'll be an office in that city. big on training. Always new company initiatives. overall a very innovative company but if you're outside of headquarters you won't be creating innovations just executing. it's stronger than competing companies. Planet Earth's #1 Accommodation site

    Constargets are often very aggressive and cause for constant pressure depending on how an office is doing. rapid growth can be stressful as company focus can change from quarter to quarter. they will often times make you fight for what you're worth. compensation is the biggest gripe among current employees. If the paid at market rates the overall rating would be a lot higher.

    Advice to Senior Managementcompensate to market to eliminate this internal pain and the difference it will make in office climates and overall production will rise significantly

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    5 people found this helpful  

    Great company to work on your own development

    Anonymous Employee (Current Employee)

    ProsGreat people, training and development, growth in the company and company culture

    ConsTop down management, salary is lower than most companies. Travel benefits are a joke. Great company for young people who can pick up and move but bad for established people with families who can't move.

    Advice to Senior ManagementListen to middle mgmt and let them make decisions based on territory needs. Stop dictating and start retaining your top employees

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

    13 people found this helpful  

    Booking Dot No...Seriously

    Anonymous Employee (Current Employee) New York, NY

    ProsA free monthly lunch? You'll need that on their salary. Managers are pretty useless. So if your goal is too just survive without working too hard, this job will allow that as long as you smile and can hold a cordial conversation.

    ConsIf this new minimum wage proposal passes, high school dropouts will be making only a little less than college-educated employees with college loans to play back. Promotions or a future? No, that's only for Europeans and the managers' friends. As far as senior management goes, cardboard cutouts motivate more productivity. Their seniors are more geared at maintaining the sheep than the workload. This is why good workers tend to be overworked because they end up overcompensating for those no longer applied. As long as no one complains, the managers ignore it. If you are smart and ambitious, there is no place for you here. If you are indebt and desperate, I'm sorry and good luck.

    Advice to Senior ManagementAdvice for the better? Leave.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    Customer Service Executive

    Customer Service Executive (Current Employee) Orlando, FL

    ProsAwesome place to work to, good quarterly bonuses, great benefits

    Consto strict on attentent

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    2 people found this helpful  

    A casual business culture with good benefits and opportunities for advancement.

    Customer Service Executive (Current Employee) Grand Rapids, MI

    ProsHires from within, opportunities for travel, friendly and supportive management, even low level employees have a voice, calls are not scripted.

    ConsRepetitive work, imperfect system for measuring performance, inter-department communication is lacking.

    Advice to Senior ManagementHourly wages could be increased across the board, considering how much the success of the company is based on customer service. Better wages equal better worker retention (saves on training), employee satisfaction (better performance), and more opportunities for employees to travel and use Booking.com ($$$).

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    2 people found this helpful  

    Good Job

    Anonymous Employee (Current Employee)

    ProsThe company provides a great deal of area for growth to their employees. They need a minimum level of experience to better yourself in this company.

    ConsCompared to most companies in the call center industry the wage isn't that great. However they provide a great set of benefits to go with it.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    4 people found this helpful  

    Good Stepping Stone

    Customer Care (Current Employee) Orlando, FL

    ProsVarious shifts available. Easy Job for the most part. Produce and you will be rewarded. Don't and you won't. Technological tools are available to you. Get to meet friendly folks from all over the world as the company in international. Yearly party in Amsterdam is a nice year end bash.

    ConsCan be stressful during peak times or when company is going through organizational changes. Base pay could be higher. More recognition would be nice as well.

    Advice to Senior ManagementKeep listening to your down line. They are responsible for your bonuses !

    Yes, I would recommend this company to a friend

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