Booking.com Reviews

Updated March 25, 2015
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Booking.com CEO Darren Huston
Darren Huston
198 Ratings

64 Employee Reviews

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  1. 4 people found this helpful

    do not work here if you want respect or a decent salary

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Booking.com

    Pros

    -yearly party in Amsterdam
    -possible cool work trips
    -some cool co-workers (but they will all quit)

    Cons

    -salary is way too low for the job duties, esp in bay area
    -favoritism and dysfunctional work environment
    -management is a joke. they have no interest in developing employees and provide no motivation or leadership and then put them on corrective action when they don't hit impossible targets
    -no one seems to be able to communicate, employees are left in the dark and then are blamed when things go wrong
    -cliquey, high school like behavior don't expect to get ahead unless you are continuously being fake and kissing up
    -results and hard work will not get you anywhere, only being part of the in crowd and sucking up
    -no growth in local offices. you will have to transfer.

    Advice to ManagementAdvice

    Stop blaming AMs and look at the management. that is where everything is going wrong.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 7 people found this helpful

    The bad taste just won't go away!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous in San Francisco, CA
    Former Employee - Anonymous in San Francisco, CA

    I worked at Booking.com

    Pros

    There are still some talented, intelligent, passionate people stuck here. I have met some of my best friends at this company.

    You get to travel to Europe once a year for the company holiday party.

    Can get you a WAY better job in the future, I would use this as a stepping stone to another company and nothing else!

    Cons

    So... I waited 2 years to write this review thinking that after a while I would be less angry and write a more neutral review of the company that I spent about 2 years with. However, the bad feelings are still so strong that I know I will be writing a very negative review of this company! Mainly, because NOTHING has changed! You guys really need to start reading these reviews and taking them seriously or the talented people that you keep tricking into working here won't be around to trick anymore!

    If you think you can get promoted and advance in your career here, think again! Unless, of course, you are best buds with upper management and get invited to family brunch on Sundays (that's right family). Meaning if you are not related to and/or at least the same ethnicity of management you will not get promoted. If you find yourself in the same boat I was in, e.g. not either of these things you better be prepared to brown nose.

    This company is ALL about quantity! Get more hotels on the site! That is their chant! Never mind the fact that the market is saturated and all that are left to acquire are small B&Bs and uncommon accommodations (what are these? - basically anything with a bed!). All about the almighty dollar, huh Booking? Speaking of dollars, you will make enough money to barely pay rent and you will stress about your bills every month! Thanks Booking! (NOT!)- Oh what's that another trip to Amsterdam where all the employees get deathly ill, sure that will make up for everything....

    This company also loves to create new roles, which sounds great until they decide that they no longer need that position and just get rid of it! Oh yeah, that happened! Twice in about a 2 year span. At least when your position no longer exists you get out, but let's say that you are foolish enough to try to stay at this company. Of course, you can apply to a new position, but then you better not expect to make the same amount of money...oh yeah remember when I said that you barely make any money to begin with, well Booking would prefer to lessen your income by at least $10K!

    If this is not enough information to make you start considering other avenues to start a career, then take a look at the other 90 reviews on here that are all basically saying the same stuff.

    Advice to ManagementAdvice

    Tell HR to stop writing false reviews here. The back to back to back to back 5 star reviews are a pathetic attempt to save face on Glassdoor.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 9 people found this helpful

    “Booking.com more like Booking.bombed! ”

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Booking.com full-time (more than a year)

    Pros

    Well if you consider clueless , lying deceitful gossiping management a pro. you will fit right in!

    Cons

    Firstly if you are a person that values your work, does a good job, is responsible, is goal and career oriented, don't count on being promoted or have room to grow.

    At Booking.com promotions are only given to:
    Family members, lots of nepotism and favoritism going on there
    If you happen to belong to same ethnicity senior management
    If you are the ultimate brown noser who goes out for drinks after work and get plastered with your seniors
    If you are invited to Sunday family parties
    If you enjoy gossiping like an immature teenager and putting people down on a regular basis

    Then.... no matter how little experience you have, how absolutely incompetent you are and how little you value your work, Congratulations!! You will be promoted

    The pay much lower then the industry standards. In your interview you will be informed about the possibility of earning a bonus . They don't tell you that the structure and outline for the bonus changes like upper management change their underwear! Making it impossible to achieve and if are lucky enough to get a bonus the money you earn will barely be enough to cover a tank of gas!. Hard work is expected but not rewarded

    Forget about having any support from HR, they are located in an office far far way (seeing nothing that is going on in the local offices) HR will turn a blind eye toward any unfair mistreatment of employees. Equal Opportunity Employer, Booking .com?? that couldn't be further from the truth. You will not be supported what so ever if your management and their family members don't like you, they will bully you and treat you like you have a contagious disease.

    They have no shame in gossiping and talking about you right in your face. Making the work environment extremely uncomfortable and impossible to get anything done

    They throw you out to lions giving you this spiel about nourishing and maintaining partner relationships. Not true your partners will be lucky if they see or talk to their account manger a few times a year. With their lovely new DXI phone system, partners have no direct way of calling their market manager and there is no possibility of leaving a voice mail. Partners call and get some random person that answers the phone and in a few inexperienced words, that employee can ruin all the hard work and time their manager has put in to that account

    To Booking.com it all about pleasing their stockholders. It's just a numbers game quantity vs quality. Factory work

    Advice to ManagementAdvice

    Get a clue! In just one office 7 of your best and brightest top sales people all leave all within 30 days. I call that a mass exodus. You need do a detoxifying cleanse of current management getting rid of you dead weight cause if you don't you are destine to sink!

    And to the BS recruiter that wrote this reply in regards to this review

    "Booking.com Response

    Dec 5, 2014 – Recruiting Manager, Americas

    First, thanks for taking the time to write. There are always things we can learn from feedback in an attempt to improve.

    Second, there are things here that are really just inaccurate. However , it's always disappointing when we have a poor employee/employer fit which is clear in this case. We work hard to accurately talk about who we are in the interview so that we can better select those that will excel with us"

    TAKE A LOOK AT 90% OF THE REVIEWS, ALMOST ALL REFER TO THE SAME THINGS . NO INACCURACY HERE ONLY TRUTH, ONCE YOU STOP DRINKING THE KOOL ADIE YOU WILL SEE IT!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 9 people found this helpful

    Booking still stinks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Booking.com (less than a year)

    Pros

    After a year still nothing good to say.

    Cons

    I'm glad to see after several months of not visiting the Glassdoor reviews, nothing has changed within this company and again proves to me and many people around the world that this company is nothing more than a shell and inside lives chaos and unruly, bratty child behavior. The behavior is not just from management but also from the sales teams and the administrative side. Mindless admin calls, bright ideas from everyone but one person seems to have all the perfect ideas, if you are not kissing the senior admin's butt, you're not worthy of being on the worthless team. Believe me if you are applying for the admin job, think twice. It's not what they make it out to be. You are over worked and underpaid and no matter how much of it you do it will just never be enough. There is nothing sacred about the human being that work there and their families. It's al about who's willing to play along with their nonsense. Everyone who has left this place has experience a sense of freedom and most importantly a sense of self. When you exude confidence no on there likes that. They want you to feel helpless so they can save you but they can't even save themselves.

    Advice to ManagementAdvice

    This place is worse than high school or even the lowest tier of colleges. If any of these managers have any type of college education there would be some kind of maturity coupled with that education. The place is like a dysfunctional romper room with children crying at every corner about having their juice spilled or the milk is frozen. Lets face it, what was probably a good thing in the beginning, isn't now. It takes a strong and unique commitment to have longevity within a company. That commitment comes from the people that understand the goal of the consumer and well as their customer. Any manager that understands that would not be working at Booking.com - they would find that in a company that is worthy with a good reputation with the people and the company overall. I would safely say they had a great run but now there are other companies ready to take the travel reigns to do right by the consumers and clients. I'm sure even after reading this, they will sit down and re-evaluate their goals and options. Right now it's too late. The opening of offices all around the world has made it a bigger mess. Sooner or later someone will realize that it's not working anymore and hopefully the people working there will find an escape so their families won't be affected by irresponsible behavior. When you work for a company and you are a manager you are not only responsible for the wealth of the company but also the employees that work there. You can't do that if you're immature.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful

    Fast trigger

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager in Washington, DC
    Former Employee - Account Manager in Washington, DC

    I worked at Booking.com full-time (less than a year)

    Pros

    Booking.com has deep pockets and doesn't mind spending if they can get a return

    Cons

    Their training is inadequate and they do not give you any time to develop into the role. Some offices are too small with no recourse when friction with management is evident. Management has a Dutch/German work ethic, which is 100% grind from the time you enter the office, yet you have to stay late and/or travel much to get ahead (with lack of compensation for additional time travelling). Pick a model and stick to it.

    Advice to ManagementAdvice

    Invest in your new employees, give them time to develop rather than tossing them aside for someone new, and be more flexible when an employee travels.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  7. 2 people found this helpful

    Cs representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Grand Rapids, MI
    Former Employee - Anonymous Employee in Grand Rapids, MI

    I worked at Booking.com

    Pros

    Fab fridays. Pot lucks and diversity

    Cons

    Favoritism to move up.no room for advancement

    Advice to ManagementAdvice

    Equal opportunity

    Recommends
    Neutral Outlook
    No opinion of CEO
  8. 8 people found this helpful

    Disappointing by the management of the company who treat employees like cattle's.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Orlando, FL
    Current Employee - Anonymous Employee in Orlando, FL

    I have been working at Booking.com full-time (more than a year)

    Pros

    Great opportunities worldwide! They do in source a lot! Great Training! CEO and leaders are very approachable and always willing to talk to you when they see you.

    The check is never late however they pay very little for the job you do.

    Great health benefits to keep you in the round shape from seating on the chair all day.

    You will get 5 BREAKS!! However in a 8 hour shift those are schedule 15 minutes to vent out 30 minutes lunch to grab something out of fridge(they don't have hot food but you can heat) another 15 minutes to get free hot coffee or chocolate to keep you awake and 10 minutes to use whenever in case you have to pee.

    They do promote a lot of employees parties where in one of them they send agents to Amsterdam for a year end bash. They have started a lot of volunteer projects and others to show that they care. Some seniors and team leads are really good on patience and taking the time in helping when possible.

    Offer you a lot of training and workshops.

    Cons

    The pay is very Dutch and across the line for a lot of different positions therefore milking the cow is standard when comes to pay.

    Don't be late 1 minute from your lunch/break otherwise you may earn an occurrence for half a point and with 3-4 of those your on a PIP and almost out the door.

    Supervisor positions are done by team leaders who sometimes are direct above the employee who's he's interviewing.

    There is no time to assist the guest properly on the phone since the company strive for numbers that generate bonus and covers the service level. If you take too long helping the guest your number may drop and you must be doing something wrong so correct it or you may be fired.

    Management like to save face and oversees the issues putting the responsibility back on who's providing the feedback. Projects are cool but they are not well develop due to little time spent. They need to have a person solemnly doing those. Some of the seniors are hunted for trying to be the leader that other managers lack.

    Training and workshops are not follow up on it and there is not a lot of time to work on them.

    They are constantly working on transparency but instead of hiring an experts they rely on the office management.

    Advice to ManagementAdvice

    Review the rights and responsibilities of a team leaders and seniors. Some have too much rights and responsibilities that can be easily abused and can be mistaken for other departments like HR, IT or Finance.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Booking.com Response

    Dec 5, 2014Recruiting Manager, Americas

    Our customer service sites are really critical to our success. Yes, there are sometimes rigid policies in place because of the nature of the work. We try to account for the individual as much as ... More

  9. 23 people found this helpful

    Booking.com more like Booking.bombed!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Booking.com full-time (less than a year)

    Pros

    Well if you consider clueless , lying deceitful gossiping management a pro. you will fit right in!

    Cons

    Firstly if you are a person that values your work, does a good job, is responsible, is goal and career oriented, don't count on being promoted or have room to grow.

    At Booking.com promotions are only given to:
    Family members, lots of nepotism and favoritism going on there
    If you happen to belong to same ethnicity senior management
    If you are the ultimate brown noser who goes out for drinks after work and get plastered with your seniors
    If you are invited to Sunday family parties
    If you enjoy gossiping like an immature teenager and putting people down on a regular basis

    Then.... no matter how little experience you have, how absolutely incompetent you are and how little you value your work, Congratulations!! You will be promoted

    The pay much lower then the industry standards. In your interview you will be informed about the possibility of earning a bonus . They don't tell you that the structure and outline for the bonus changes like upper management change their underwear! Making it impossible to achieve and if are lucky enough to get a bonus the money you earn will barely be enough to cover a tank of gas!. Hard work is expected but not rewarded

    Forget about having any support from HR, they are located in an office far far way (seeing nothing that is going on in the local offices) HR will turn a blind eye toward any unfair mistreatment of employees. Equal Opportunity Employer, Booking .com?? that couldn't be further from the truth. You will not be supported what so ever if your management and their family members don't like you, they will bully you and treat you like you have a contagious disease.

    They have no shame in gossiping and talking about you right in your face. Making the work environment extremely uncomfortable and impossible to get anything done

    They throw you out to lions giving you this spiel about nourishing and maintaining partner relationships. Not true your partners will be lucky if they see or talk to their account manger a few times a year. With their lovely new DXI phone system, partners have no direct way of calling their market manager and there is no possibility of leaving a voice mail. Partners call and get some random person that answers the phone and in a few inexperienced words, that employee can ruin all the hard work and time their manager has put in to that account

    To Booking.com it all about pleasing their stockholders. It's just a numbers game quantity vs quality. Factory work

    Advice to ManagementAdvice

    Get a clue! In just one office 7 of your best and brightest top sales people all leave all within 30 days. I call that a mass exodus. You need do a detoxifying cleanse of current management getting rid of you dead weight cause if you don't you are destine to sink!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Booking.com Response

    Dec 5, 2014Recruiting Manager, Americas

    First, thanks for taking the time to write. There are always things we can learn from feedback in an attempt to improve.

    Second, there are things here that are really just inaccurate. However
    ... More

  10. 18 people found this helpful

    Do you like to say "bahhh" and also love Kool-aide?? Then this job is for you!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager
    Former Employee - Account Manager

    I worked at Booking.com full-time (more than 3 years)

    Pros

    Direct colleagues, annual party in Amsterdam, networking, "regular hours" (until you get bad performance reviews for not following managers lead and working 60+ hours).

    Cons

    It's all been said here in other reviews...

    -Under-qualified and sometimes incompetent direct managers (and in every US office at least there is a high level of blatant favoritism and clique-iness)

    -Low pay, and in some markets not enough to pay your bills

    -Low bonus structure that is not really motivational at all (and you will only get 1-2 bonuses out of 4 a year if you are lucky as they are constantly moving goal posts)

    -Immaturity at all levels

    -Upper management thinks you should be happy to have a job and does not think about your bottom line or how things affect your work (typical large corporate company: you are a number)

    -That last point brings me to this one, the most annoying of all, the "culture." If you are easily brainwashed and/or are in need of a pseudo family of Kool-aide drinking coworkers to feel complete then by all means work here. However, if you have individual thought or god-forbid, actual creative thinking... stay far far away, this company will do its best to silence you and make you a drone making 60+ outbound calls a day.

    -Glorified call center = "we are putting in this new phone system to measure metrics of inbound and outbound calls so we can better understand where our holes are, we are not using it for micromanagement" ... Not even one month later employees are questioned on a consistent basis about their call volume, and when the call volume is up they question why you have not completed your other tasks (shouldn't they have the numbers to see why? I was on the phone all week dealing with issues not related to my market!)

    -So if you want to be put out to pasture as a cult loving sheep that doesn't think for one-self then apply for B.com... Don't get me wrong, for the right price a lot of people would happily wear the wool and drink that sugar drink... for the right price... but B.com will leave you in the poor house... I would rather use my brain and have a voice.

    -All of that being said, I would still buy stock in this company because the CEO is smart, he makes business minded decisions at all levels and will continue to squeeze every last drop of milk out of this cow. Sometimes unfortunately that ends up being the good employees. You are a number.

    Advice to ManagementAdvice

    Grow up.

    Stop going to meetings where you learn about different personalities and how to lead effectively, then coming back to the office and only respecting the "sunshine blowing out of their rear" fake people (especially when they are typically lackluster when it comes to actual work)... but I guess that is typical corporate america: smile, nod, and pretend like you do something.

    Last I checked you had to be a high school graduate to work in the hotels department, so go home, look at your fridge behind the finger paintings to see your HS diploma and realize this: you did graduate high school, stop acting like you are still there.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Booking.com Response

    Dec 5, 2014Recruiting Manager, Americas

    Thanks for your comments, which are read and important to us in a quest to get better.

  11. 21 people found this helpful

    Dysfunctional to No End with all Top Talent Leaving

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager
    Former Employee - Account Manager

    I worked at Booking.com full-time (more than 3 years)

    Pros

    Holiday party and year end gift
    Colleagues are fun to hang out with and go to happy hours
    Casual dress code
    See new places across country/world

    Cons

    While the highlights sound great-- an outsider may even be left scratching their head and thinking how can anyone not want to work here? Well my friend, sign the dotted line and in six months you too can see how chaotic and unorganized things are. As you update your LinkedIn and come up with a clever excuse as to why you need a new job after only 6 months you can reflect as to how much that dress code and holiday party mean to you and your personal sanity.

    In a nutshell: it's like backwards innovation and tooling, mediocre leadership stretched too thin, and poor compensation that make it intolerable to stay here longer than a few years. Combine this with a call center approach to a corporate office and its Booking.com's recipe for an employee retention disaster. There is no one on one account management support any longer as promised to partners. The foundational elements and values are changing after ten years. Explain that to your several hundred thousands of partners. There is a new phone system that chooses the poor sucker who is in available status and mandates they answer calls related to another slackers market who is not available. Yet this person is available and sits at their desk and streams the latest sports event or Nicki Minaj music video. Completely serious. A corporate office of account management for the worlds largest travel site with no voice mail for their clients to reach out to. This results in mediocre service across the board, sticky notes on desks, and just general discontent among employees.

    Internal promotions are a joke when it comes to compensation. It's a 10% increase. If you want to strain yourself you might get 11% and a free migraine! Wahoo! Relocation- no problem best of luck if you can afford it after the one year supplemental package has wore off.

    In a nut shell. Apply to the competition if you want to work for a travel site. Work hard, get paid hard. Or you can come here and just work hard. Nothing else.

    Advice to ManagementAdvice

    If the CEO is reading this please consider signing up for undercover boss and spend a few days in the hotel teams shoes. I have no advice to any of the USA regional managers or higher as most are imported and depict all flowers and rainbows to the headquarters office. Look at employee retention rates, look at your pay against the competition which is aggressively headhunting your top talent with 25% higher salaries, and hire an outside firm to optimize the flow of workload among roles. It clearly cannot be done internally.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Booking.com Response

    Dec 5, 2014Recruiting Manager, Americas

    Good comments, thanks. There is a new phone system, put in place to try to be more responsive to hotel partners. We're working on the process in order to make the service as strong as possible ... More

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