Booking.com Reviews

Updated August 26, 2015
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Booking.com CEO Darren Huston
Darren Huston
39 Ratings

Pros
  • The head office provides an excellent work environment (in 24 reviews)

  • End of year party in Amsterdam is great (in 10 reviews)

Cons
  • Very low salary compensation and little help for employees that have to commute in public transportation from other cities (in 12 reviews)

  • Work Life balance clearly at risk (in 6 reviews)

More Pros and Cons

75 Employee Reviews

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  1. Low Pay, High pressure and No Support

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Account Manager in Orlando, FL
    Current Employee - Senior Account Manager in Orlando, FL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Booking.com full-time (More than 3 years)

    Pros

    Good people to work with at the office and Yearly Travel to Amsterdam for the company annual employee conference and party

    Cons

    High pressure to increase net stay commission with very little support from Booking.com. No support from team because the offices are very small and everyone handles over 600 hotels per person making it very very difficult to have a work life balance.

    Advice to Management

    This company is not competitive in pay and they get what they pay for the Management is under a lot of pressure and are not well seasoned to lead.


  2. Helpful (1)

    Leadership leaves something to be desired

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Orlando, FL
    Current Employee - Anonymous Employee in Orlando, FL
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Booking.com full-time (More than a year)

    Pros

    -Travel -Company clearly cares about employees -Swag

    Cons

    -Fairness -Play Hard and Work Hard attitude -HR cares only about the company

    Advice to Management

    Stop hiring managers based upon personality and hire based upon skills...you might actually meet your cph and fcr.


  3. Helpful (1)

    Orlando team leads should work at TOY R US or Chuck and Cheese

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Office Manager in Orlando, FL
    Former Employee - Office Manager in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Booking.com full-time (More than 3 years)

    Pros

    Best reason is that there are a lot of hours to work

    Cons

    Orlando management like team leads and managers should work with kids at Toy R US or Chuck and Cheese because of the size of jokes and horse around they do! They really make you sweet those hours of work on a already stressfull enviornment. There is a lot of Favoritism like in high school between the managers and team leads. The team leads like to go out with most of the girls in the office. Note some of the managers are actually pretty good but more then half of them make the whole company look bad!!

    Advice to Management

    Be more proffesional or find a job more suitable


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  5. Helpful (5)

    Terrible

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Favoritism no room to advance only catered to bilinguals

    Cons

    Have to be cool with management in order to get a new positin

    Advice to Management

    Be more understanding to everyone and stop being rude all of the time


  6. Helpful (4)

    Don't Drink That Blue Kool-Aid

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    You will make some life-long friends. Yearly trip to Amsterdam. They used to have a strong internal training program but that has since been scraped.

    Cons

    Management was so incredibly inept. The whole purpose and potential for a rewarding and stimulating career or any sort of personal development gets lost in office politics or mean girl behavior reminiscent of a really lame high school. The only people who can tolerate it are those who are skilled and shameless kiss-ups and those who are unable or unwilling to speak up. It is also an incredibly inefficient workplace. They absolutely refuse to consider using SalesForce but instead rely on a ridiculous internally developed CRM like tool (that doesn't work) and countless google docs...no joke. However, they want everything to be tracked. All the tools that were rolled out during my tenure lack the functionality to be of any use, and we were expected to develop our own work arounds. You will work hard and hustle for a salary that does not allow you to live comfortably. Your quarterly bonus, if you overachieve and totally kill it, will be less the 2k. But it is pretty unlikely that you will hit the impossibly high targets. Turnover is very high due to the extremely low morale and demoralizing office environment. Management had been making a concerted effort to push seasoned employees out despite strong performances and proven results. Those who hadn't found better opportunities were unceremoniously laid off with out notice. Since they had no grounds for termination, they were required to pay out severance to all. If you have integrity or self-respect, I would highly suggest looking elsewhere. It may seem like a cool place to work at at first...casual workplace, yearly trip to Amsterdam, etc. But don't be fooled. The smart and talented people leave. It is not worth the laughable salary, which is significantly below market standards. There are hundreds of other AM positions out there that allow for a positive work environment, development, self-respect, respect from your superiors and peers, etc. Plus they will pay you what you are worth and then you can treat yourself to a cool trip to Amsterdam, and not be subjected to all the Booking blue BS. Lastly, and almost possibly most disturbing, is the impenetrable glass ceiling that is in effect. Booking.com has a very significant female majority. Rarely is a female promoted into any leadership role. Although I cannot imagine any of the women currently in mid-management would be any better than those running the show.


  7. Helpful (3)

    Cse

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - ASE
    Current Employee - ASE
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Booking.com full-time (Less than a year)

    Pros

    Good people to work with,

    Cons

    When I started with booking, I was told what a fun environment it was, lots of training, everybody is willing to help, lay back environment.. It's not true, Booking wants the impossible for the employees!!! You are trained ( very bad training) on such a rush, don't even have time to ask any questions, but they say " have questions" ask ask ask " !! Whe can't , but there will be no answer, there is never time to answer. Then you go to the floor, like in a cage full of lions, where you have to take calls that you were never trained on it.. And if you try to transfer the call, the CSE will give a excuse and don't take your call.. So, you call Senior Line, that takes forever to answer the phone... Very disappointed with Booking

    Advice to Management

    Give a better training, give us time to ask questions, don't make us do something that we weren't trained on it, but if you must do, please give a real training!!


  8. Helpful (3)

    Worst management must be in Orlando

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in Orlando, FL
    Current Employee - Supervisor in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Booking.com full-time (More than 3 years)

    Pros

    It's great that they always allow the Christmas party to be in Amsterdam where you can also continue to work maintaining the line coverage on their local offices

    Cons

    Poor leadership! Team leads who yell often since asking is not one of their strengths. There are stereotypes team leads who like to appear as superman or women but fall short when doing the required jobs. Favoritism pot is normal and we suspect it goes up to higher management. Many managers but only a few leaders.

    Advice to Management

    I can only recommend the managers to work on their ethics before they bring down the company!!!


  9. Helpful (7)

    Don't be fool by nice office, free coffes and fruits there is a different side of Booking.com

    Former Employee - Customer Service Executive
    Former Employee - Customer Service Executive

    I worked at Booking.com (Less than a year)

    Pros

    I would say the same that all reviews mention in Pros: Nice office, free coffee & fruits and that's about it! The office and especially restrooms are crowded due to 450 employees has been working there.

    Cons

    Booking has insufficient employees Performance evaluation by Productivity and Guest Satisfaction. Expectations the following: Productivity - no less than 5.5 guests per hour and Satisfaction -at least - 95%.Looks easy but don't be happy. The company is overwhelmed with guests' complains due to the very strange way of them running their business. When guests enter their Credit Card on Booking website they believe they pay Booking so when they call Booking with questions about charges or room related questions Booking cannot answer it as Booking doesn't charge guests. Booking reps have to investigate and to seek the answer from hotels what takes some time.That way of doing their business creates a lot of frustrations with the guests and a lot of guests complains. How will you achieve your Productivity and Guest Satisfaction if you are on the phone with the same guest for 2 hours because hotel cannot find guest booking or cannot accommodate guest with the right room or has no any room available to accommodate the guest? You must find the solution like some alternate hotel (if you are able to) and then to advise guest to book it online quickly because you cannot book it for the guest!!! I have never seen such craziness in my life. I have been working in travel company and in Hotel reservation before and it was easy, simple and enjoyable - answer guests questions and proceed with booking. That is not the case in Booking. Second huge con is super inexperienced young Management. Management knows the Booing operating system they know the company business policy but they have no idea how to manage all that diverse people. Due to the rapid company growth they promote to management positions within company to save the money on experience outsiders. Your manager can be 23-27 years person from oversees who has never been a manager and has no idea what is appropriate and what is not by US workplace culture standards. For example you can be ordered on your lunch time to go walking on the parking lot to manage your stress and frustrations from bad customers. But then when are you going to eat your lunch? And you have only 10 minutes a day for your personal needs ( like restrooms). And if you maximize it you better drink less water and go less otherwise you'll get negative points toward your attendance. If you get sick and even bring medical doctor paper they'll still count a missed day as a negative point on your attendance. And if you are not in your 20-th like most of Booking employees and you are older and experienced and respect yourself you will not feel good about being under such management and under such army rules. The pay in Booking is very low that's why most of the employees young or immigrants for who it is OK to start with $13/h. Don't be fool with all those free coffees & fruits and free lunches. Find the company that will pay you enough to buy your lunches coffees and fruits.

    Advice to Management

    Find real experienced professionals from outside the company pay them real money and let them to change the way of Booking business practices including those subjective criteria of Employees performance Evaluation. Loosing really experienced people and keeping all those 20th who achieve Productivity by being good in copy and paste those same templates over and over without giving a thought how to resolve this issue today.


  10. Helpful (5)

    Great experience but management is a hassle

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CCEII in Orlando, FL
    Former Employee - CCEII in Orlando, FL
    Doesn't Recommend
    Negative Outlook

    I worked at Booking.com full-time (More than a year)

    Pros

    - Shift flexibility - Competitive pay - Office environment/appliances

    Cons

    - Favoritism - (Team leads) do nothing - occasionally email the team - and stays hours away from their desks - The drama and gossip is insane here, if you go out with a coworker- the next day the whole call center (+400 people) will be knowing - Team leads have their own little clique and do not assist you to develop as they fear competition to lose their jobs - If your not "close" or if you don't like your Team leader or Operations Manager you can forget about applying for an internal promotion - Team leaders will share any personal information about you with other leaders from their team members, its like a soap opera - If you commit a mistake, you will be known for it and management will never forgive you and it will stay on your "file" forever

    Advice to Management

    - Focus on not growing too fast - Recognize employees who been there the longest and don't treat people like just numbers/robots and like real humans


  11. Helpful (23)

    The bad taste just won't go away!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous in San Francisco, CA
    Former Employee - Anonymous in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    There are still some talented, intelligent, passionate people stuck here. I have met some of my best friends at this company. You get to travel to Europe once a year for the company holiday party. Can get you a WAY better job in the future, I would use this as a stepping stone to another company and nothing else!

    Cons

    So... I waited 2 years to write this review thinking that after a while I would be less angry and write a more neutral review of the company that I spent about 2 years with. However, the bad feelings are still so strong that I know I will be writing a very negative review of this company! Mainly, because NOTHING has changed! You guys really need to start reading these reviews and taking them seriously or the talented people that you keep tricking into working here won't be around to trick anymore! If you think you can get promoted and advance in your career here, think again! Unless, of course, you are best buds with upper management and get invited to family brunch on Sundays (that's right family). Meaning if you are not related to and/or at least the same ethnicity of management you will not get promoted. If you find yourself in the same boat I was in, e.g. not either of these things you better be prepared to brown nose. This company is ALL about quantity! Get more hotels on the site! That is their chant! Never mind the fact that the market is saturated and all that are left to acquire are small B&Bs and uncommon accommodations (what are these? - basically anything with a bed!). All about the almighty dollar, huh Booking? Speaking of dollars, you will make enough money to barely pay rent and you will stress about your bills every month! Thanks Booking! (NOT!)- Oh what's that another trip to Amsterdam where all the employees get deathly ill, sure that will make up for everything.... This company also loves to create new roles, which sounds great until they decide that they no longer need that position and just get rid of it! Oh yeah, that happened! Twice in about a 2 year span. At least when your position no longer exists you get out, but let's say that you are foolish enough to try to stay at this company. Of course, you can apply to a new position, but then you better not expect to make the same amount of money...oh yeah remember when I said that you barely make any money to begin with, well Booking would prefer to lessen your income by at least $10K! If this is not enough information to make you start considering other avenues to start a career, then take a look at the other 90 reviews on here that are all basically saying the same stuff.

    Advice to Management

    Tell HR to stop writing false reviews here. The back to back to back to back 5 star reviews are a pathetic attempt to save face on Glassdoor.



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